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ATISH DIPANKAR UNIVERSITY
OF SCIENCE & TECHNOLOGY
Textile Engineering Department
Topic: Business E-mail
Prepared By:
No. Name ID
1. MD. Salah Uddin Sagor 123-0240-007
2. MD. Nur Mohammad Asif 123-0258-007
3. Md. Kabir Ahmed 123-0123-007
CONTENTS:
1. Anatomy of an email
2. Rules
3. Image of Business E -mail
4. Use smart subject lines
5. Focus point
6. Example
ANATOMY OF AN E-MAIL:
• “To” and “From” Fields
• Subject Lines
• Body
• Salutations
• Recipient Names
• Message Content
• Closings
• Signatures File
• Font
RULES:
• Use a meaningful subject.
• Use proper spelling, grammar & punctuation
• Use proper structure and layout
• Don’t write in CAPITALS.
• Use active instead or passive
• Use cc: field sparingly
• Answer swiftly
Fig: Email
Uses of To, BC, CC
• To: People who need to know or act on
• CC: People who ought to know but don’t need to take any action
• BC: To protect address privacy when emailing a large group.
USE SMART SUBJECT LINES:
• All message should have a clear and specific subject lines.
• Subject lines Template-
TAG Description [actions] [due date] [(EOM)]
• Type EOM to the end of subject lines.
(EOM= End Of Message)
FOCUS POINT:
• Use standard font for message content
• Avoid colorful fonts
• Avoid short form of slang e.g. ‘U’ instead of ‘You’, ‘Y’ instead of ‘Why’, ‘R’ instead
of ‘are’, “Bt’ etc.
• Be very specific with use of Bold, underline and style
• Use proper spelling
• Use “Reply All” correctly
• Don’t overuse high priority
Mistakes
INCORRECT
 John, How are you?
We need to address a few point, a) The Trip b) The new account
c) Technical support
This will really help, Sincerely, Joe
Correct
 John,
How are you?
We need to address a few point,
a) The Trip
b) The new account
c) Technical support
This will really help,
Sincerely,
Joe
Example:
From: XYZ
Sent: Sunday, May 13, 2016 2:00 PM
To: ABC
Subject: Information
Dear sir,
With reference to the below mentioned mail, I would like to mention here that the required
action was taken long back and hence there was no need to escalate the issue to a higher
level. With reference to the below mentioned mail, the issue to a higher level.
Regards,
XYZ
--
XYZ
Director, Marketing
ABC Inc.
123/D street
Nagaland
Phone No. (000) 111222333
Fax: (123)0000000
xyz@example.com

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Business communication

  • 1. ATISH DIPANKAR UNIVERSITY OF SCIENCE & TECHNOLOGY Textile Engineering Department Topic: Business E-mail Prepared By: No. Name ID 1. MD. Salah Uddin Sagor 123-0240-007 2. MD. Nur Mohammad Asif 123-0258-007 3. Md. Kabir Ahmed 123-0123-007
  • 2. CONTENTS: 1. Anatomy of an email 2. Rules 3. Image of Business E -mail 4. Use smart subject lines 5. Focus point 6. Example
  • 3. ANATOMY OF AN E-MAIL: • “To” and “From” Fields • Subject Lines • Body • Salutations • Recipient Names • Message Content • Closings • Signatures File • Font
  • 4. RULES: • Use a meaningful subject. • Use proper spelling, grammar & punctuation • Use proper structure and layout • Don’t write in CAPITALS. • Use active instead or passive • Use cc: field sparingly • Answer swiftly
  • 6. Uses of To, BC, CC • To: People who need to know or act on • CC: People who ought to know but don’t need to take any action • BC: To protect address privacy when emailing a large group.
  • 7. USE SMART SUBJECT LINES: • All message should have a clear and specific subject lines. • Subject lines Template- TAG Description [actions] [due date] [(EOM)] • Type EOM to the end of subject lines. (EOM= End Of Message)
  • 8. FOCUS POINT: • Use standard font for message content • Avoid colorful fonts • Avoid short form of slang e.g. ‘U’ instead of ‘You’, ‘Y’ instead of ‘Why’, ‘R’ instead of ‘are’, “Bt’ etc. • Be very specific with use of Bold, underline and style • Use proper spelling • Use “Reply All” correctly • Don’t overuse high priority
  • 9. Mistakes INCORRECT  John, How are you? We need to address a few point, a) The Trip b) The new account c) Technical support This will really help, Sincerely, Joe Correct  John, How are you? We need to address a few point, a) The Trip b) The new account c) Technical support This will really help, Sincerely, Joe
  • 10. Example: From: XYZ Sent: Sunday, May 13, 2016 2:00 PM To: ABC Subject: Information Dear sir, With reference to the below mentioned mail, I would like to mention here that the required action was taken long back and hence there was no need to escalate the issue to a higher level. With reference to the below mentioned mail, the issue to a higher level. Regards, XYZ -- XYZ Director, Marketing ABC Inc. 123/D street Nagaland Phone No. (000) 111222333 Fax: (123)0000000 xyz@example.com