This document provides a checklist for wait staff at a quality food restaurant. The checklist outlines the various steps wait staff should take to ensure good customer service, from greeting guests and seating them to taking orders, checking on customers, serving courses of the meal, handling bills, and preparing tables for new guests. The checklist aims to guide wait staff through the full customer experience from start to finish.

2. QUALITY FOOD RESTAURANT

3. FLOWCHART

4. FLOWCHART (Kitchen and Inventory)

5. CAUSE AND EFFECT DIAGRAM

6. PARETO CHART (SERVICE)

7. PARETO CHART (KITCHEN)

8. PARETO CHART (INVENTORY)

9. WAIT STAFF CHECK LIST
❑Host staff greet guest with warm welcome
❑How many people are in the party? Has all the guests arrived?
❑Ask for seat preferences and meet special accommodations
❑Prepare clean table with appropriate table setting (cups & utensils)
❑Escort guests to table
❑Seat guests
❑Provide open menu into guest hands
❑If there are children, provide crayons & activity sheets
❑Waiter greets guests with warm welcome
❑Waiter introduces themselves (name, etc.)
❑Talk to guests
❑Serve water
❑Serve bread & butter
❑Introduce & recommend daily specials (wait staff needs to know
this information)
❑Take guest order (through knowledge of menu is necessary
❑Repeat order to ensure accuracy
❑Take menu away
❑Inform the guest of the time it will take the food to be served
❑Orders (with customer specifications) are sent to the kitchen with
proper table number
❑Serve drinks to each guests order

10. ❑Serve appetizers & soup
❑Periodically, check guest satisfaction:
❑Do the drinks need to be refilled?
❑Do the guests need more bread & butter?
❑Are there enough plates? Do they need new plates?
❑Clear the chinaware and utensils as soon as the guest are done.
❑Do the guests need new napkins
❑Questions to ask the guest:
❑How’s the food?
❑If not, try to meet their needs. (Exchange and send back to
kitchen.)
❑Do they need more food?
❑Do the guests need condiments?
❑Serve main course
❑Are the guests done with their meal? Clear dishes & utensils
when guests are done.
❑Take dessert, coffee and tea orders
❑Send dessert order to kitchen
❑Set table for dessert
❑Refill drinks
❑Clear dessert
❑Check if guest need anything else or have any other needs
❑Check if guest is ready for the bill
❑Present bill to the guest with mint and hand wipes
❑Check change for accuracy & return change or credit card to customer
❑If paid by credit card, have customer sign, check identification and
signature for accuracy.
❑Check if guest has left anything on the table
❑Clean & clear table
❑Prepare table for next guests