This is the slide deck I had used for my keynote session about Community building and maintaining the community health, at Joomla World Conference 2015, Bangalore.

1. Building and Maintaining a
Healthy Community
- Priyanka Nag

2. Who am I?
●
Technical Writer by profession
●
Open Source Evangelist by passion

3. What is a Community?
Photo source - http://magazine.joomla.org

4. Technology does not better the world,
people do!

5. What Are the Most Important
Elements of a Community?

6. Belonging
A sense of belonging is what keeps people in
communities.

7. Open Communications
With an open community and publicly visible and accessible
communication channels, anyone can join the community.

8. Open Tools
Anyone with an Internet
connection and computer
can contribute.

9. Community Manager
- Who is He (or She)?

10. A Community Manager's
Responsibilities:
Enable People

11. A Community Manager's
Responsibilities:
Trust is everything

12. A Community Manager's
Responsibilities:
Avoid Ego, or Others Will Avoid
You

13. Scaling the Community
●
Building the right tools
●
Resolving community conflicts
●
Multiple Communication channels (based on
need)

14. Community TODO List
Identify how we can divide our community into teams.
Ensure that teams can communicate clearly and
effectively.
Define the scope of each teams, and help team members
understand that scope.
Encourage diversity and opportunity in the community.
Produce a Code of Conduct.

15. One of the Biggest Issues in the
Community -
Conflict

16. Quick Steps to Resolve a Conflict:
●
Calm and reassure
●
Get the facts
●
Discuss
●
Document
●
Reflect and maintain

17. Working with an Open Community
Good – Open by default, real diversity
Bad – Working with partners
Ugly – Not enough time, lack of commitment, meetings
Source - http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html

18. Mozilla Communities'
Success Stories

23. Resources:
●
http://www.artofcommunityonline.org/
●
http://stormyscorner.com/2015/02/the-good-the-bad-and-th
●
https://www.mozilla.org/en-US/contribute/studentambassad
●
https://reps.mozilla.org/
●
https://beta.webmaker.org/
●
https://teach.mozilla.org/events/

24. Thank you!