This are the slides from my presentation at the 2018 Sales Enablement Society Conference on "The Building Blocks of Sales Enablement: A Systems Thinking Approach to Sales Performance Improvement"
Zero to 100 - Part 4: Building a Sales Team - Stephanie SchatzDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
We give you a framework for creating a B2B Sales Playbook - section by section, with key info about questions to consider when writing your own Sales Playbook.
Find out more about how to create your own Sales Playbook at: https://contemsa.com/sales-playbook/
In The Challenger Customer, CEB research identifies the Mobilizer customer as a critical player on the buyer panel. Engaging and challenging this individual is crucial to your deal’s success.
Zero to 100 - Part 2: Building a Repeatable, Scalable Growth ProcessDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Zero to 100 - Part 4: Building a Sales Team - Stephanie SchatzDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
We give you a framework for creating a B2B Sales Playbook - section by section, with key info about questions to consider when writing your own Sales Playbook.
Find out more about how to create your own Sales Playbook at: https://contemsa.com/sales-playbook/
In The Challenger Customer, CEB research identifies the Mobilizer customer as a critical player on the buyer panel. Engaging and challenging this individual is crucial to your deal’s success.
Zero to 100 - Part 2: Building a Repeatable, Scalable Growth ProcessDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
The Ultimate Guide To Creating A Brand Marketing PlanMash Bonigala
Watch the video version of this presentation at https://www.youtube.com/watch?v=giwggfKZnDs
Now more than ever, brands need a robust and complete marketing plan – even before they have named their company. I am not kidding. Your marketing plan – which includes crucial sections such as brand strategy, positioning, brand naming, brand identity development, product development and pricing, outlining your distribution, sales, and retention plans, marketing channels, and campaigns etc should be the first thing to start working on when you have decided to launch a new brand.
Read the full article at https://www.spellbrand.com/the-ultimate-guide-to-creating-a-brand-marketing-plan
Zero to 100 - Part 6: Experiences putting Theory into PracticeDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
How the Challenger Sale philosophy applies to CSMGainsight
Our Director of Client Strategy and Director of Customer Success Sales examine how the 'Challenger Sale' philosophy can also be appllied across your Customer Success and Renewals & Expansion teams
Most sales pitches suck. Why? Because they are all about you instead of focusing on the client and their needs. Here is what you can do to change and make them better. Be a Blue Lobster, stand out and get picked.
This SlideShare presentation is an extract of the content I use to train sales people, sales leaders, and executives on a sales and buyer research model for today's dynamic sales environment.
This Toolkit was created by ex-McKinsey, Havas & Deloitte Consultants specialized in Marketing, Sales & Communication Strategy. It includes all the Frameworks, Tools & Templates required to help you define and execute your Sales, Marketing, Communication and Pricing Strategy & Plan. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com.
Sales strategy example when deciding how to achieve sales growth. Real sales planning and sales strategies are founded on “Business Purpose”. Regardless of what sales strategy example you select, consider the fact that history has shown us that the No.1 sales and business killers are lack of market.
Cross-Sell and Upsell Strategies in the ChanneleCoast
Laz Gonzalez from SiriusDecisions and Juliann Grant from eCoast Marketing discuss the key factors in implementing successful cross selling campaigns in the channel. Suppliers want to expand their footprint within their reseller client bases and capture new market share. Meeting growth targets from indirect channels can be challenging, since many resellers are not exclusive and represent multiple suppliers to best compete in the market.
Outbound prospecting for highly targeted lead flowDavid Skok
This presentation described how and when outbound prospecting (Cold Calling 2.0) can work to provide a predictable flow of leads from highly targeted prospects.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
Sales/Marketing Strategy for the Startups Praveen K
A complte sales strategy and sales management for the Startups helps in building a good organisation.
Please contact for more info at : PRAVEEN22Y@GMAIL.COM
The Building Blocks of an Effective Sales Enablement FunctionMike Kunkle
Link to recording: http://bit.ly/SEBuildingBlocksRecording-DTI
In this webinar, I discuss:
- How sales enablement is being defined today (and how it should be)
- What to consider when starting a new sales enablement function or upgrading your current department
- The 10 foundational building blocks that will lead to success
- Services to consider offering
- How to perpetuate success with systems thinking
- A look to the future of what Sales Enablement could and should be
Innovative eLearning in Sales: From Sales Enablement to Sales Performance - M...Shelley Reece
More than 8 analyst firms, the Association for Talent Development, and the Sales Enablement Society have all defined “sales enablement” – each slightly differently. In hundreds of organizations, the sales enablement function is run differently, with a different focus, responsibilities, and initiatives.
To make matters worse, according to a 2017 study by CSO Insights, “Sales enablement is a growing trend, but sales performance is not improving... Clearly, something is missing.” What’s missing is a clear focus on driving measurable improvement in sales performance and the expertise required to truly move the needle on the metrics that matter.
Want to step up, separate yourself from the pack, and maximize your company’s investment in Sales Enablement? Then join sales transformation expert Mike Kunkle for this webinar (where your questions are welcomed and expected!)
The Ultimate Guide To Creating A Brand Marketing PlanMash Bonigala
Watch the video version of this presentation at https://www.youtube.com/watch?v=giwggfKZnDs
Now more than ever, brands need a robust and complete marketing plan – even before they have named their company. I am not kidding. Your marketing plan – which includes crucial sections such as brand strategy, positioning, brand naming, brand identity development, product development and pricing, outlining your distribution, sales, and retention plans, marketing channels, and campaigns etc should be the first thing to start working on when you have decided to launch a new brand.
Read the full article at https://www.spellbrand.com/the-ultimate-guide-to-creating-a-brand-marketing-plan
Zero to 100 - Part 6: Experiences putting Theory into PracticeDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
How the Challenger Sale philosophy applies to CSMGainsight
Our Director of Client Strategy and Director of Customer Success Sales examine how the 'Challenger Sale' philosophy can also be appllied across your Customer Success and Renewals & Expansion teams
Most sales pitches suck. Why? Because they are all about you instead of focusing on the client and their needs. Here is what you can do to change and make them better. Be a Blue Lobster, stand out and get picked.
This SlideShare presentation is an extract of the content I use to train sales people, sales leaders, and executives on a sales and buyer research model for today's dynamic sales environment.
This Toolkit was created by ex-McKinsey, Havas & Deloitte Consultants specialized in Marketing, Sales & Communication Strategy. It includes all the Frameworks, Tools & Templates required to help you define and execute your Sales, Marketing, Communication and Pricing Strategy & Plan. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com.
Sales strategy example when deciding how to achieve sales growth. Real sales planning and sales strategies are founded on “Business Purpose”. Regardless of what sales strategy example you select, consider the fact that history has shown us that the No.1 sales and business killers are lack of market.
Cross-Sell and Upsell Strategies in the ChanneleCoast
Laz Gonzalez from SiriusDecisions and Juliann Grant from eCoast Marketing discuss the key factors in implementing successful cross selling campaigns in the channel. Suppliers want to expand their footprint within their reseller client bases and capture new market share. Meeting growth targets from indirect channels can be challenging, since many resellers are not exclusive and represent multiple suppliers to best compete in the market.
Outbound prospecting for highly targeted lead flowDavid Skok
This presentation described how and when outbound prospecting (Cold Calling 2.0) can work to provide a predictable flow of leads from highly targeted prospects.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
Sales/Marketing Strategy for the Startups Praveen K
A complte sales strategy and sales management for the Startups helps in building a good organisation.
Please contact for more info at : PRAVEEN22Y@GMAIL.COM
The Building Blocks of an Effective Sales Enablement FunctionMike Kunkle
Link to recording: http://bit.ly/SEBuildingBlocksRecording-DTI
In this webinar, I discuss:
- How sales enablement is being defined today (and how it should be)
- What to consider when starting a new sales enablement function or upgrading your current department
- The 10 foundational building blocks that will lead to success
- Services to consider offering
- How to perpetuate success with systems thinking
- A look to the future of what Sales Enablement could and should be
Innovative eLearning in Sales: From Sales Enablement to Sales Performance - M...Shelley Reece
More than 8 analyst firms, the Association for Talent Development, and the Sales Enablement Society have all defined “sales enablement” – each slightly differently. In hundreds of organizations, the sales enablement function is run differently, with a different focus, responsibilities, and initiatives.
To make matters worse, according to a 2017 study by CSO Insights, “Sales enablement is a growing trend, but sales performance is not improving... Clearly, something is missing.” What’s missing is a clear focus on driving measurable improvement in sales performance and the expertise required to truly move the needle on the metrics that matter.
Want to step up, separate yourself from the pack, and maximize your company’s investment in Sales Enablement? Then join sales transformation expert Mike Kunkle for this webinar (where your questions are welcomed and expected!)
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADERCarl Larson
Sales, marketing, and customer success subject matter expert with hands-on B2B sales leadership experience at small, medium, and large organizations. Consistently successful and notably grows sales revenue, gross profit margins, and market share to exceed objectives. Recognized as a champion at building, re-building, and transforming best in class sales organization performance, operational process excellence, and customer outcomes. Develops new business customers, grows existing customer revenues, and introduces new product offerings to penetrate new markets. Recognized for excellence in effective sales prospecting, business-value qualification, executive relationship building, proof of value, win-win contract negotiation, and closing sales.
Our Sales Enablement Plan Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop a sales enablement plan that increases your win-rate, deal-size and % reps attaining quota.
When content nurtures the first 60% of the sales cycle, it is imperative that sales and marketing work closely together. Many organizations today create content that fails to consider the multiple roles that content plays in both demand generation and sales. This session will offer practical tips on:
~Road blocks to aligning sales enablement efforts with other marketing and content work
~Identifying the complete buying center and members’ specific content needs
~How to optimize the data captured in platforms for better content strategy
Paula Crerar, Sr. Director, Content and Product Marketing at Brainshark walks through how to get started in the world of content marketing. http://www.brainshark.com/
Sales Enablement Tools_ Unlocking the Power of Sales ExcellenceTheLightBulb.AI
In the world of modern business, where competition is fierce and customer expectations are ever-evolving, sales teams need every advantage they can get. Sales enablement tools have emerged as a crucial resource for organizations seeking to empower their salesforce with the right knowledge, content, and strategies to win over prospects and close deals effectively. In this presentation, we will delve into the realm of sales enablement tools, exploring what they are, how they work, and why they are essential in today's competitive market.
Following is part of my new book. The section is titles “Sales Process”, and it addresses:
• The importance and proof of value to companies who have a formal sales process in place
• The evolution of sales processes since the 50’s till today
Sales Enablement Tools_ Unlocking the Power of Sales ExcellenceTheLightBulb.AI
In the world of modern business, where competition is fierce and customer expectations are ever-evolving, sales teams need every advantage they can get. Sales enablement tools have emerged as a crucial resource for organizations seeking to empower their salesforce with the right knowledge, content, and strategies to win over prospects and close deals effectively. In this presentation, we will delve into the realm of sales enablement tools, exploring what they are, how they work, and why they are essential in today's competitive market.
Roger is responsible for P&L, sales, leads, marketing, business development, pipeline, operations, commission design, planning, and budgets for client organizations. He establishes and maintains successful relationships with partners/customers building custom digital solutions including Social, AI & RPA solutions, B2X Digital Platforms, Cybersecurity, Machine Learning, and Blockchain applications, Renewable Solar Energy, Adtech, Health-tech, Supply Chain & Logistics, MSO's, Direct To Consumer App, Telco and Pay TV operators and OTT platforms in Media & Entertainment domains.
Roger advises on sales & marketing pipeline management activities to ensure profitable revenue targets are met and manages the level of risk vs. desired goals to accelerate revenue. He plans, designs, and executes sales and marketing, speeding up strategies, and adds positive revenue results from all targeted revenue streams.
►Proficiently produces new opportunities that deliver improved marketing and enlarge SaaS revenue across all client disciplines.
►Increases performance of all RevOps functions within the organization, including Sales, Marketing, and Customer Success.
►Serves as a Head of Sales & Marketing with ownership of the “marketing technology stack” including marketing automation, sales-force automation/ CRM, digital channels, the web and social, business intelligence, and data management.
►Accountable for all sales goals.
►Motivate and coach a team of 68 people consisting of sales leaders, AEs, AMs, ISRs, SDRs, operations, and marketing.
►Define and manage GTM strategy to acquire new customers while retaining and expanding across existing customers.
►Hire fantastic new talent around the world to meet the demands of customers.
Skills: Sales Strategy · Build Strong Relationships · Team Building · FinTech · Complex Sales · Go-to-Market Strategy · Sales & Marketing · Sales Planning · Sales Pipeline Management · Team Management · Strategy · Problem Solving · Executive Management · International Sales · Startups · Business Analysis · Mergers & Acquisitions (M&A) · Online Advertising · Salesforce.com · Digital Media · Sales Operations · SaaS · Start-ups · Sales Management · B2B Marketing · Business-to-Business (B2B) · Sales Process · Solution Selling · Artificial Intelligence (AI) · Software as a Service (SaaS) · Management
Skills: Go-to-Market Strategy · Startups · Analytical Skills · Mergers & Acquisitions (M&A) · Business Development
Skills: Enterprise Software · Software as a Service (SaaS)
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Building Blocks of Sales Enablement - 2018 SES Conference
1. The Building Blocks of Sales Enablement
A Systems Thinking Approach to Sales Performance Improvement
Mike Kunkle
September 2018
2. Agenda
How to establish a Sales Enablement function
that adds value and evolve toward a
Performance Consulting approach:
• Share and discuss the current state of Sales
Enablement from multiple perspectives
• Share and discuss my “Building Blocks of Sales
Enablement”
• Share and discuss two systems that support Sales
Readiness & Enablement
• Share ideas on Performance Consulting and discuss
how to further evolve, over time
• Point out the Appendix (28 pages full of concepts,
reading/links, and materials to review).
4. Sales Enablement (Un)Defined
• CSO Insights: A strategic, collaborative discipline designed to increase predictable sales results
by providing consistent, scalable enablement services that allow customer-facing professionals
and their managers to add value in every customer interaction.
• IDC: Getting the right information into the hands of the right sellers at the right time and place,
and in the right format, to move a sales opportunity forward.
• Forrester: Sales enablement is a strategic, ongoing process that equips all client-facing
employees with the ability to consistently and systematically have a valuable conversation with
the right set of customer stakeholders at each stage of the customer's problem-solving life cycle
to optimize the return of investment of the selling system.
• SiriusDecisions: Sales has the skills, knowledge, process expertise and access to assets to
maximize every buyer interaction. This outcome is executed in three primary areas sales talent
management (attract, onboard, optimize) sales asset management (aggregate, create, manage)
and sales communications management (govern, deliver, advocate).
• Gartner: The activities, systems, processes and information that support and promote
knowledge-based sales interactions with client and prospects.
• Aberdeen: A strategic alignment of resources and actions to produce effective, efficient sales
operations.
• TOPO: Sales enablement is the process of providing the sales organization with the information,
content, and tools that help sales people sell more effectively. The foundation of sales
enablement is to provide sales people with what they need to successfully engage the buyer
throughout the buying process.
Bricks in the Wall
Sales
Operations
Product
Marketing
Marketing
OperationsCustomer
Success
Finance
Field Sales
Demand
Generation
Human
Resources
IT
Legal
Sales
Development
Training
Cross-Functional Collaboration
4
5. Sales Enablement (Un)Defined
Sales Enablement Society (October 26, 2017, Working Draft)
• Sales Enablement ensures buyers are engaged at the right time and place
• with the right assets
• by well-trained client-facing staff
• to provide a world-class experience along the customer’s journey.
• While utilizing the right sales and performance management technologies
• in addition to synergizing cross-organizational collaboration
• Sales Enablement optimizes the selling motion
• in order to increase pipeline, move opportunities forward and win bigger deals
more efficiently to drive profitable growth.
• http://www.sesociety.org/home
5
6. Sales Enablement (Un)Defined
Sales Enablement Community of ATD
The Association for Talent Development defines Sales Enablement as:
The mechanism responsible for collaborating across functions to promote sales success
through:
• talent selection
• talent development
• tool & process improvement
• coaching
• incentive & compensation design
Note: In addition to collaboration, which is key in sales enablement, there are three other foundational competency clusters
from ATD’s World-Class Sales Competency Model that make up the base for all roles within the sales ecosystem (including
sales enablement): solution, insight, and effectiveness.
https://www.td.org/Communities-of-Practice/Sales-Enablement
6
7. Sales Enablement Today (General Market)
General Focus
• Marketing
- Sales messaging and buyer engagement content
• Sales Asset Management
- Finding the right content at the right time for the right buyer
• Training & Talent Acquisition Support
- Competencies; sales onboarding, ongoing development, internal sales support content
• Sales Process & Sales Methodology
- Competencies; implementation and support
• Technology & Tools
- Supporting Sales in being more efficient or effective
• Support Services
• Sales Communication Management
• Sales Manager Enablement (inconsistent but growing).
SiriusDecisions 2017 Sales Enablement Study 7
23. Consider Sales Support Services (SLA)
What Sales Support Services do
you want to provide?
• Buyer- and customer-facing
presentations (creation /
customization)
• Account or contact research /
prospecting preparation
• Preparation services for meetings
• RFP support
• Deal Desk
• Coaching services.
23
46. Performance Consulting
A systematic and holistic approach to improve
workplace performance and achieve business goals
• Grounded in analytics, diagnostics, and root cause analysis
• Considers of a broad array of organizational and individual
factors that influence human performance
• Selection, design, and development of the most appropriate
solution to solve the identified performance problem
• Implementation using proven-effective practices for the selected
intervention and change practices including communication,
follow-through, measurement, analysis, evaluation, and
adjustment to ensure results are achieved.
46
53. Is this really worth all the effort, Mike?
• Increased sales per rep by 47%
• Increased sales results 28.7% over previous year
• Decreased new-hire ramp up time by: 23%, 34%, 47%, 52% (within 6 to 18
months)
• At 120 days, new reps outperformed a control group of 5 year reps by 21%
• $398MM YoY revenue increase (18 months total; one year after 6 months of
projects)
• Increased sales/rep in the 90 days after training by 23% – accretive increase
of $36.6MM/year
• Increased sales 600% over previous year while decreasing net operating
expenses by 21%
• Improved average profitability per sales rep by 11%
• Improved new rep win rate by 16%
Glad you asked…
53
54. THANK YOU!
67 South Bedford Street
Suite 400 West
Burlington, MA 18103
www.mikekunkle.com/services
mike@transformingsalesresults.com
978-254-5689 / 214-494-9950
Don’t miss the
resources in the
Appendix!
Reach out if you
need help.
65. • Directionless (no charter) / Random acts of enablement
• Order-taking
• Knee-jerk reactions
• No collaboration
• Lack of root-cause analysis
• Poor solution design (ex: training solution for a non-training problem)
• Task-oriented, project/initiative-oriented approach
• Not tied or only loosely-tied to sales productivity outcomes
• Lack of change management
• No measurement
• Lack of evaluation.
What To Avoid in Your Sales Enablement Function
65
66. Additional Resources for Sales Enablement
• Watch this webinar: http://bit.ly/SMMwebinar-08152018
• Sales Enablement Society: https://www.sesociety.org/home
• ATD Sales Enablement Community: https://www.td.org/topics/sales-enablement
• Community for Sales Enablement Professionals: http://www.salesenablement.com/
• Demand Metric Resources: https://www.demandmetric.com/premium-content/Sales%20Enablement
• CSO Insights: https://www.csoinsights.com
• IDC: https://www.idc.com/prodserv/custom_solutions/pages/plan/sales-sd.jsp
• SiriusDecisions: https://www.siriusdecisions.com/
• Topo: http://topohq.com/
• CEB: https://www.cebglobal.com/
• Aberdeen: http://www.aberdeen.com/
• Aragon: https://aragonresearch.com/cso/
• Forrester: https://www.forrester.com/search?tmtxt=%22sales+enablement%22
• Read these books:
- https://www.amazon.com/Sales-Enablement-Framework-Empower-World-Class/dp/1119440270/
- https://www.amazon.com/Sales-Enablement-Playbook-Cory-Bray-ebook/dp/B073QBKZG6/
- https://www.amazon.com/Enablement-Mastery-Business-Processes-Priorities/dp/1626345740/ (pre-order)
• Read the eBooks on slides 71 and 72: http://bit.ly/SalesCoachingEbook-TSR / http://bit.ly/SalesLearningSystemEbookTSR
• Read the blog posts on slide 73
66
67. Mike Kunkle is a highly-respected sales transformation architect and
internationally-recognized sales training and sales enablement expert.
He’s spent 24 years as a corporate leader or consultant, helping companies drive
dramatic revenue growth through best-in-class learning strategies and his proven-
effective sales transformation methodologies. Today, Mike is the founder and sales
transformation architect for Transforming Sales Results, LLC. He consults, advises,
writes, speaks, leads webinars, designs sales learning systems that get results, and
guides clients through all aspects of their sales transformation.
Connect with Mike & Follow His Content
Transforming Sales Results Services https://www.mikekunkle.com/services
Transforming Sales Results Blog https://www.mikekunkle.com/blog
SMM Connect Webinars http://bit.ly/STSTonSMM
BrightTALK Webinars http://bit.ly/TheSalesExpertsChannel
LinkedIn Publisher http://bit.ly/MikeKunkleLIPublisher
LinkedIn Profile http://www.linkedin.com/in/mikekunkle
SlideShare http://www.slideshare.net/MikeKunkle
Twitter https://twitter.com/mike_kunkle
978.254.5689 Office
214.494.9950 Google Voice
mike@transformingsalesresults.com
Mike Kunkle
Founder &
Sales Transformation Architect
71. The Wider World of Business Performance Improvement
Performance Consulting is a process in which a client
and consultant partner to accomplish the strategic
outcome of optimizing workplace performance in support
of business goals.
~ Jim and Dana Robinson
Human Performance Technology (HPT) is:
• a systematic approach to improving
productivity and competence, uses a set of
methods and procedures -- and a strategy for
solving problems -- for realizing opportunities
related to the performance of people.
• a process of selection, analysis, design,
development, implementation, and
evaluation of programs to most cost-
effectively influence human behavior and
accomplishment.
• a systematic combination of three
fundamental processes: performance
analysis, cause analysis, and intervention
selection, and can be applied to individuals,
small groups, and large organizations.
~ International Society of Performance Improvement
Organization Development (OD) is the practice of
developing organization capability through alignment of
strategy, structure, management processes, people, and
rewards and metrics.
~ Organization Development Network
Six Sigma is a defined and disciplined business
methodology to increase customer satisfaction and
profitability by streamlining operations, improving quality
and eliminating defects in every organization-wide
process.
~ Six Sigma Institute
71
72. The Wider World of Business Performance Improvement
Human Performance Technology (HPT) is:
• a systematic approach to improving
productivity and competence, uses a set of
methods and procedures -- and a strategy for
solving problems -- for realizing opportunities
related to the performance of people.
• a process of selection, analysis, design,
development, implementation, and
evaluation of programs to most cost-
effectively influence human behavior and
accomplishment.
• a systematic combination of three
fundamental processes: performance
analysis, cause analysis, and intervention
selection, and can be applied to individuals,
small groups, and large organizations.
~ International Society of Performance Improvement
Organization Effectiveness (OE)
Lean Sigma
Total Quality Management (TQM)
Industrial & Organizational Psychology (IOP)
Organizational Behavior (OB).
72
Performance Consulting is a process in which a client
and consultant partner to accomplish the strategic
outcome of optimizing workplace performance in support
of business goals.
~ Jim and Dana Robinson
Organization Development (OD) is the practice of
developing organization capability through alignment of
strategy, structure, management processes, people, and
rewards and metrics.
~ Organization Development Network
Six Sigma is a defined and disciplined business
methodology to increase customer satisfaction and
profitability by streamlining operations, improving quality
and eliminating defects in every organization-wide
process.
~ Six Sigma Institute
78. Diagnostic Tool Examples
• Forcefield Analysis
• Root Cause Analysis
- Cause & Effect Analysis
(Fishbone/Ishikawa Diagram)
• Surveys, Interviews, Focus
Groups, Observation
• Performance Analysis Flowchart
(Mager/Pipe)
• 16 Reasons for Non-
Performance (Fournies)
• Six Thinking Hats (de Bono)
78
https://www.amazon.com/Six-Thinking-Hats-Edward-Bono/dp/0316178314
79. Diagnostic Tool Examples
• Forcefield Analysis
• Root Cause Analysis
- Cause & Effect Analysis
(Fishbone/Ishikawa Diagram)
• Surveys, Interviews, Focus
Groups, Observation
• Performance Analysis Flowchart
(Mager/Pipe)
• 16 Reasons for Non-
Performance (Fournies)
• Six Thinking Hats (de Bono)
• Grid Analysis
79
80. • Forcefield Analysis
• Root Cause Analysis
- Cause & Effect Analysis
(Fishbone/Ishikawa Diagram)
• Surveys, Interviews, Focus
Groups, Observation
• Performance Analysis Flowchart
(Mager/Pipe)
• 16 Reasons for Non-
Performance (Fournies)
• Six Thinking Hats (de Bono)
• Grid Analysis
• And More…
80
https://goalqpc.com/
https://www.mindtools.com/
Diagnostic Tool Examples
81. Apply Systems Thinking More Broadly
81
• Strategy
• Clear Expectations
• Tactical Plans
• Employee Engagement
• Policies & Procedures
• Business Processes
• Org. Structure & Design
• Reward Systems
• Environment / Culture
82. Create Your Personal Learning Plan:
• Organization Development
• Organization Behavior
• Performance Consulting
• Human Performance Technology
• Human Performance Improvement
• Systems Thinking
• Lean and Six Sigma
• Agile Methodology
• Change Management
Become a Sales Change Expert
82
83. THANK YOU AGAIN!
67 South Bedford Street
Suite 400 West
Burlington, MA 18103
www.mikekunkle.com/services
mike@transformingsalesresults.com
978-254-5689 / 214-494-9950
Thanks for
reviewing the
Appendix!
Reach out if you
need help.