Building an integrated service experience

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Infosys interactive webinar on Building an Integrated Service Experience with Kate Leggett (Forrester) and Gopal Devanahalli (Infosys) talks in depth on customer service experience and the strategy to make it better.

Vice President – Products, Platforms and Solutions
Infosys Limited

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February 28, 2013

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Infosys commissioned an independent market research company, Vanson Bourne, to investigate the use of digital technologies and key trends in nine industries. We surveyed 1,000 senior decision makers from business and IT, from large organizations with 1,000 employees or more and annual revenue of at least US$500 million. The report aims to discover: a) the surging tide of digital technology adoption in organizations – what is used and where? b) the promised land of digital technology use, and the hurdles organizations face to get there c) the biggest disruptive digital trends within the next three years and why organizations see them as vital to future success The summary here presents the survey results and highlights the digital outlook that will define the healthcare industry strategy over the next three years.

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