Presented at UX Brighton 2018: Advancing Research, 2nd November 2018.

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Building a user research practice in the
Home Office
KatyArnold
Head of User Research @katyarnie

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So, how did we build a
user research practice
at the Home Office?

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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“If it’s a good
idea, do it. It is
much easier to
apologise than
to get
permission”
Grace Hopper
© Lynn Gilbert

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13. Sub-titleTrained 120 staff

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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Recruiting participants
for research is hard

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https://ei8fdb.github.io/Build-Low-Cost-User-Research-Lab/

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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https://en.wikipedia.org/wiki/Cuneiform

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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Digital
Inclusion
team

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Digital, Data and Technology

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1. Go under the radar
2. Get organised
3. Add value
4. Do great work

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Thank you!
KatyArnold
Head of User Research @katyarnie