Building a Dream Home
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I recently gave a presentation on how we could and should shift the perspective on the relationship among client, architect and contractor. Through this value creating point of view, to a better and cheaper project along with a memorable journey remembered in the years to come.
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Building a Dream Home
- 1. Building a Dream Home Presented by LIU How to create a memorable experience for families building their dream homes?
- 5. Customer ContractorArchitect A middle-upper class family with stable and comfortable income enjoys culture and seeks a stylish lifestyle. A quality pursuit builder with good reputation on value driven construction process. A reputable designer with the emphasis on understanding customers’ life style.
- 11. It is very stressful…
- 12. It is not what I expected…
- 14. Goals and Questions The Ultimate Goal To create a memorable experience for families building their dream homes by creating a shared value among the design-build team. Questions to Ask How might we reduce customers’ stress level while going through a once-in-a-lifetime and lifelong-impacting event? How might we add value to the final outcome (the home) without increasing the cost and with improved quality of design and construction?
- 15. Customer Needs • Enjoy living in a dream home soon with less money spent and less hassle Values sought • A beautiful home designed for their daily life • Protected and improvement the investment Incentives • Ways to save money but maintain the desirable quality (BestValue) Risks • Budget / schedule overrun • Unforeseen conditions • Defects / lawsuits Emotions encountered • Fear (from unfamiliar circumstances and unpredictable complex situations) • Excitement Experiences valued • Creation • Beauty
- 16. Architect Needs • Deliver a satisfactory design meeting customers’ needs Values sought • Profit • Reputation Incentives • Reduce time and material needed to lower cost • Good relationship with customers and contractors for future referral Risks • Reputation • Errors and omissions • Unforeseen conditions • Defects / lawsuits Emotions encountered • Fear (from unpredictable complex situations) • Excitement Experiences valued • Creation • Beauty
- 17. Contractor Needs • Deliver a satisfactory house on time and on budget Values sought • Profit • Reputation Incentives • Reduce time and material used to lower cost • Good relationship with architects and customers for future referral Risks • Reputation • Unforeseen conditions • Defects lawsuits Emotions encountered • Fear (from unpredictable complex situations) • Excitement Experiences valued • Creation • Beauty
- 18. Waste (Muda) &SharedValue Waste (a.k.a. Muda: process that does not create value to customers) Time Money Resources SharedValues Better product, shorter time, less expensive Reduced unexpected situations Minimized risks Value added outcome Minimum communication friction
- 19. Look at It from a Different Perspective
- 21. The New Journey TheJourney Architect Contractor Value Driven Teammate Selection
- 22. The New Journey TheJourney Architect Contractor Value Driven Teammate Selection