This document discusses hierarchy of needs and information in high performing delivery systems. It notes that consumers, sponsors, providers need to know information. It discusses ensuring information about each consumer and customer is acquired and stored once. It provides examples of hierarchy such as the federal budget flowing to states to counties to cities. It discusses keeping information hierarchies and valid data capture while allowing easy, low-cost access and delivery. It also discusses privacy, speed and accuracy when information is built once and used by many.

1. Lisa Marie Martinez

2. What we are talking about
hierarchy of needs and information in
high performing delivery systems
Who needs to know?
consumers – me and you
sponsors
providers
Scenario – information hierarchies
correct visual city
correct visual national
Validity of information
ease of access and delivery without
higher cost
Information
hierarchies and valid
data capture.
Information delivery
without the high cost
privacy and consumer
protection
speed and accuracy
for built once and
used by many

3. ensuring information about
each consumer (child) and
customer (parent) is
acquired and stored once

4.  Hierarchy of information includes
the grouping or categories within a
subject or “thing”.
 how does this affect you or why
does this need your attention?
 think of your checking
account...
 you have deposits
 you have debits
 you must not over spend
beyond your deposit or
balance
 The federal budget is just
like a checking account
 The deposits must not
exceed the spending

5. Who? In this scenario we are in the
United States

8. Federal sponsor supplies a
budget to the state
administrator
The state administrator
allocates the budget to
each county
Then each county to each
city

9. semantic relationships across global
boundaries

10. Architecture Agility
 A thing having 1 or more
sub-grouping or categories.
 In this example a county
has 1 or more cities.
 Cities must be grouped by
county for many reasons, in
this case to ensure single
counting of budget needs
or demand.
 Every city and therefore
the county will group the
employees who support
the cities for a county.

11. nation
country
state 1
county 1
county 2
state 2 county 1
natural hierarchy extended for states in a nation

12. County
City 1
City 2
City 3

13. County
City 1
zip code 1
zip code 2
City 2
Zip code 2
Zip code 1
City 3

14. Accountability and Auditability

15. national
state
city
Service
Provider
Service
Provider

16. • Our constitutional rights
were taken from us, when
we have long taken issue
with big brother watching
us.
• Our service providers
contractual agreements are
no longer honored and we
are not informed, even
though we have taken issue
with big brother watching
us.
• The threats and risk are
subtle and beginning to
surface with the
responsibility left to a
consumer.
Issues

17. each city has a series of zip codes
 exceptions being less than 20% of the
use cases
 under-developed countries excluded
but not forgotten; the value in
ensuring those countries have the
same model ensures cost and secure
delivery
 zip codes summarize populations in a
generic manner and each local
government has the option to enrich
locally without changing the context
of the information.
 validity of information

18.  people are identified by zip
code based on residence
 permanent versus temporary
would be an identifier
 the rule being physical
location