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The ZOO case.
How to create 200.000 extra visitors
for the Antwerp Zoo in 2009.
Knowing that
 Business objective is huge = 18 % extra
  visitors
 No sense of urgency with visitors
 No felt need of returning after visit
 Weather issue




                                            5/28/09
                                            Slide 3
Web 2.0 collaboration.
1.
By an interesting,
deeply emotional
story.


                     5/28/09
                     Slide 5
Not the general Zoo story.


                             5/28/09
                             Slide 6
But a deeply connecting,
unique story for Belgium.

                            5/28/09
                            Slide 7
Reflecting the whole identity
of the Antwerp Zoo.

                                5/28/09
                                Slide 8
A positive story in a world in turmoil.


                                      5/28/09
                                      Slide 9
Communicated in a rigidly
authentic and genuine way.

                             5/28/09
                             Slide 10
Not authentic and rejected:
the elephant heartbeat song.

                               5/28/09
                               Slide 11
2.
By taking people on
an emotional,
engaging journey.


                      5/28/09
                      Slide 12
Challenges we faced
 Campaign start :
  15 december 2008 (brief mid november)
 Possible birth :
  february 2009 or june 2009 or in between
 50 % mortality rate
 Keep interest going until 1st birthday




                                             5/28/09
                                             Slide 13
Medium
                 Medium


                                                 Medium

        Medium


                          BIG IDEA
                                                   Medium

       Medium


Approach : no big idea,
                                              Medium
declined in media. Medium
            Medium



                                                            5/28/09
                                                            Slide 14
Idea
                                            Idea
                              Idea
                                                      Idea
                       Idea
                                     Idea
         Idea
                              Idea                  Idea

                       Idea
                                        Idea
         Idea
                              Idea
                                                   Idea



But : conglomerate of ideas, using
the most appropriate medium.

                                                             5/28/09
                                                             Slide 15
Approach : not the traditional
marketing (and media) funnel.

                                 5/28/09
                                 Slide 16
But : respecting how people
and brands meet now.

                              5/28/09
                              Slide 17
3.
The launch.
 3 key words:
 - building our own medium
 - eventful
 - activating


                             5/28/09
                             Slide 18
Building our own medium:
www.baby-olifant.be

                           5/28/09
                           Slide 19
Follow the journey.


                      5/28/09
                      Slide 20
Engage from the start.


                         5/28/09
                         Slide 21
Engage from the start.


                         5/28/09
                         Slide 22
Building a digital footprint
from the start.

                               5/28/09
                               Slide 23
5/28/09
Slide 24
5/28/09
Slide 25
5/28/09
Slide 26
5/28/09
Slide 27
Launched by : massive 600m²
projections on buildings in key
cities.
Launched by : media partnerships.
Launched by : massive PR
(covering different angles of the
story).

                                    5/28/09
                                    Slide 30
One we just missed ;-)


                         5/28/09
                         Slide 31
4.
Keep the interest
going and engage
people deeper in the
story... till the birth.
                           5/28/09
                           Slide 32
Building a community and informing
them permanently.

                                     5/28/09
                                     Slide 33
Building a community and informing
them permanently.

                                     5/28/09
                                     Slide 34
5/28/09
Slide 35
5/28/09
Slide 36
5/28/09
Slide 37
5/28/09
Slide 38
Building a community and informing
them permanently.

                                     5/28/09
                                     Slide 39
5/28/09
Slide 40
Making the digital footprint
bigger and bigger all the time.

                                                 Zoo


    ...                                                                                              ...


                                           Baby elephant



                                                                                   400.000 views (May, 21)
 50 tweets/day (May 21)
                          blogs



                     8000 posts (May 21)                             2000 search results ( May 21)
                                                                    10.000 fans/brandpage (May 21)

                                            90.000 views (May 21)                                    5/28/09
                                                                                                     Slide 41
Equip this community to be
alerted for the birth.

                             5/28/09
                             Slide 42
Mobilize the community.


                          5/28/09
                          Slide 43
5/28/09
Slide 44
Transform their engagement
into ZOO visits.

                             5/28/09
                             Slide 45
Slowly building towards the climax.


                                      5/28/09
                                      Slide 46
Foto Mechelse plein




                      5/28/09
                      Slide 47
5.
Further deepening
the engagement
after the birth.


                    5/28/09
                    Slide 48
Further deepening engagement.


                                5/28/09
                                Slide 49
Name reveal.


               5/28/09
               Slide 50
+4.000.000 birthday cards.


                             5/28/09
                             Slide 51
Baby drink.


              5/28/09
              Slide 52
What Côte d’Or missed ;-)


                            5/28/09
                            Slide 53
Baby K birth
                          Where stays baby K – filmpje           Birthregister
Massive projections        Book your tickets online            Movies birth in
Name contest                Facebook slurf avatar             Player & Youtube   Opening hours stable
Poster Gava - BVL
                                                     Streaming Live                              Babydrinkl


    15 Dec            28 Feb      19 Apr    13 May        15 May   17 May   19 Mei 22 May       14 Jun


             Progesteron meter             Newssticker:                 Name reveal
                    on site                 ‘hot’ news
                Flickr badge




 A quick view on our ideas timeline.


                                                                                                  5/28/09
                                                                                                  Slide 54
6.
Some results.




                5/28/09
                Slide 55
3,200,000.00 Û
                                                    3,000,000 Û
       3,000,000.00 Û
       2,800,000.00 Û
       2,600,000.00 Û
       2,400,000.00 Û
       2,200,000.00 Û
       2,000,000.00 Û
       1,800,000.00 Û
       1,600,000.00 Û
       1,400,000.00 Û
       1,200,000.00 Û
       1,000,000.00 Û
        800,000.00 Û
        600,000.00 Û
        400,000.00 Û
        200,000.00 Û           50,000 Û
               - Û

                        Media-investments versus Media value


Classic production/media
paradigm reversed.
High and growing number
of visits and visitors.
Growing number of online
conversations.
Growing number of
blog comments.
Growing and staggering number of
articles throughout campaign period.
A grasp from the birth articles.
Continuing press attention after birth.
Massive crowd first days.
8.243
name suggestions
41.387
people registered for updates
848.765
unique visitors baby-elephant.be
1,2 mio
visits live birth
559.824
visitors live birth
5.017
people signing the online birth register
POSITION
 Zoo : part of (your) life

PROOF
 The live birth

ENGAGEMENT
 Follow the journey till birth

CHANGE
 De Zoo = hot
 Visits

                                 5/28/09
                                 Slide 71
5/28/09
Slide 72

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BTP case : Baby Elephant - Zoo Antwerpen