Brentwood Education Services (BES) is an independent referral service in Zambia that provides education, training, and employability services. [BES connects students with online learning programs from partners in the UK and provides local support services.] BES' vision is to be a premier hub for promoting credible online learning. Its mission is to act as a referral agent and provide local support to online learners enrolled with partner institutions. BES offers services such as educational marketing and referrals, online learning support, graduate services, and employability mentorship.

1. BRENTWOOD EDUCATION SERVICES
PROFILE- 2015
CONTACT
Country Director
DAVID MWILA HOUSE , PRESIDENT AVENUE P.O BOX 22622, KITWE (ZAMBIA)
TEL: +26 097 7 333 421,+26 096 5 333 421 / +26 097 2 007 683 (Z) +447531041152 (UK)
Email:brentwoodzambia@yahoo.com / bes@bes.ymoc.co.uk
Website: www.bes.ymoc.co.uk
CONTENTS PAGE NO.

2. 1. INTRODUCTION TO BES 4
2. VISION AND MISSION 4
3. PRODUCTS AND SERVICES 4
4. GUIDELINES 6
5. ORGANIZATIONAL STRUCTURE 10
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3. 1. INTRODUCTION TO BES
Brentwood Education Service is an independent referal service for
affordable and quality education, training and employability services on
the Zambian landscape.
a) BES provides a one stop enrolment, information; guidance and advice
services regarding ONLINE BASED LEARNING PROGRAMME offered by its
UK based partners.
b) BES works in colloboration with the local authorities, organisations and
the public to promote the credibility of qualification obtained from
credible UK organisations through online learning
c) BES also promotes employability and career pathways of its graduates
who obtain qualifications via legitimate online learning.
2. VISION AND MISSION
2.1 VISION
 To be the premier hub for promoting credible online learning services
for our partner learning institutions (UK) by providing facilities for
information, guidance and advisory facilities for our customers.
2.2 MISSION /GOALS
 To act as principal referral agent for our partners’ online learning
services
 To provide a local support service to online learners enrolled with our
partner institutions.
 To promote the recognition and credibility of the qualifications obtained
from our partner learning institutions through online learning.
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4. 3. PRODUCTS AND SERVICES
3.1 EDUCATIONAL RELATED MARKETING AND REFERAL SERVICES:
BES acts as marketing and referral agent for credible and established
partner learning institutions- with a bias towards online learning.
3.2 ONLINE LEARNING SUPPORT SERVICES: BES provides hands-on
online learning support services to local learners registered with our
partner colleges/ learning institutions. The support ranges from
helping our clients with the enrolment process to guidance on how to
use ICT facilities to access and submit course work.
3.3 ONLINE LEARNING AWARENESS-BES promotes awareness raising
regarding online learning and how it can maximised in the
development of a knowledgeable and skilled community.
3.4 GRADUATE SERVICES: BES offers graduate independent guidance
services regarding research design, conducting research and writing of
dissertation / thesis.
3.5 EXAM SKILLS DEVELOPMENT: BES offers exam skills development
master sessions for all learners from primary to university students.
3.6 EMPLOYABILITY MENTORSHIP: BES offers employability guidance
sessions covering- CV writing, job search skills, interview preparations,
job ready assessment and employability / industrial placement
services.
3.7 RESEARCH AND CONSULTANCY: BES offers research and
consultancy services in various areas to individuals and the corporate
world.
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5. 3.8 CAPACITY BUILDING: BES hosts various capacity building
workshops, seminars and conferences.
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6. 4. GUIDELINES
4.1 TEACHING / TUTORIAL SERVICES
a) BES is not registered learning provider; therefore, it does not provide
any academic or vocation teaching or tution services to its clients or on
behalf of its partner organisations.
b) BES will hovever ensure that all Teaching and Tutorial services are
arranged directly with the registered, partner, learning, teaching and
tutuion providers….and not BES.
c) BES will only provide information, guidance and advice on how to
access and make use of the learning, teaching and tutorial service being
provided by our partner learning institutions.
[the above statements must be told to all staff, clients and
organisations at all times]
4.2 MARKETING AND REFERAL SERVICE
a) BES will only market and provide a referal service on behalf of a partner
organisation which has been approved by the board of Management.
b) All partner organisations must be established with a clear track record
and of good standing
c) There must be an agreed terms of reference covering all key contractual
terms including the core service to be offered, fees, timeframe etc
between BES and the partner organisation.
d) Clear policies and procedures must be obtained from the partner
organisation before BES starts to market the services.
e) BES and the partner organisation must provide a complaints procedure
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7. f) Where possible a cover letter of appointing BES as the referal agent must
be on display in the office.
4.3 LEARNER ENROLMENT REFERAL SERVICE
a) BES will act as principal agent for market and enrolling applicants to our
recognised partner learning organisations, colleges and universities.
b) BES must have an agreement and mandate to act as learner referal
and enrolment service from the respective partner organisation.
c) A customised enrolment form must be developed for use which
recognises BES as the referring organisation.
d) The form must state clearly what programmes / courses are available,
fees and method of payment
e) Prospecting students will access the enronment form through BES at the
office(s) or online
f) Applicants will submit the completed forms to BES and make the
necessary payments as required.
g) BES will submit the enrolment forms together with appropriate payments
to the respective learning provider partner.
h) The partner organisation will enrol the applicant and provide them with
access to the learning facilities, programmes and learning sessions.
i) BES will support and manage the client / learner throughout the duration
of the course and programme as agreed.
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8. j) BES will provide regular updates to both the learner and the partner
organisation.
k) BES will revise its procedures as and when required to comply with the
law, contractual obligations and best practice.
4.4 INFORMATION, GUIDANCE AND ADVICE (IGA) SESSIONS FOR
ENROLLED ONLINE LEARNERS
 To ensure that our students are fully guided and supported during their
tenure as online learners – BES will provide Information, Guidance and
Advisory (IGA) services in the form of workshops and one to one sesions.
 BES will prepare standard IGA packs / leaflets to induct students on their
expectations, how to access the programmes and comply with the online
learning process
 BES will be holding scheduled induction and guidance contact sessions
helping with students with programme requirements
 Induction workshops and guidance sessions will be arranged in advance
throughout the year.
 BES will also offer 1 to 1 advisory sessions to students by arrangement.
 BES reserve the rights to charge an admin fee for additional induction and
advisory sessions.
 BES will work with it partner organisations to develop appropriate
induction and advisory packs.
4.5 EXAM SKILLS – COACHING SESSIONS
BES will be offering exam skills development workshops and sessions for the
following levels:
 Secondary school (junior and senior secondary)
 College and University
 Professional Exams
BES will charge a fee for this service.
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9. 4.6 GRADUATE SUPPORT SERVICES
BES will be offering the following graduate study support services:
 Research design
 Thesis / disertation editorial services
 Thesis / dissertation viva voce preparation service
BES will charge a fee for this service.
4.7 EMPLOYABILTY SERVICES
BES offers the following employability services:
 Job search
 CV writing
 Industrial placement
 Interview skills
 Entrepreneurship coaching
BES will charge a fee for this service.
4.8 CORPRATE RESEARCH AND CONSULTANCY SERICES
BES offer consultancy and research services to the general public and
corporate organisations.
4.9 SEMINARS AND WORKSHOPS
BES offer offers general and specialist capacity building workshops and
seminars for:
 Chief Excutives
 Senior Managers
 The General Public
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10. BRENTWOOD EDUCATION SERVICES
ORGANIATIONAL STRUCTURE
BOARD
Board Chairperson
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11. National Director
Manager – training, research
& product development
Finance and Administration Marketing and Customer
Officer Relations officer
Office Assistant
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