This document discusses the importance of forgiveness and provides a 10-step process for achieving forgiveness. It notes that unforgiveness can chain the heart and that Jesus taught forgiveness is necessary to receive forgiveness from God. The 10 steps include facing what happened, letting God in, being clear on the goal of forgiveness, reflecting on scripture about bearing with one another, making the decision to forgive, sharing with a trusted friend, carefully evaluating what occurred, making contact with the person if possible and beneficial, looking for what God is doing, and praying for the person by name.