SlideShare a Scribd company logo
by
Salwa M. Elwasif, MD.
Communication Skills:
Breaking Bad News
YOU ARE US
“If we do it badly, the patients or family
members may never forgive us; if we do it well,
they may never forget us.”
(Buckman, 1992)
The task of breaking bad news
satisfaction
Doctor
satisfaction
Patient
satisfaction
Information that negatively alters the
patient’s view of the future
(Buckman, 1992)
What is bad news?
• Situations where there is a feeling either no
hope or the choices convey patient life
• Not welcomed
• Not comfortable
BAD NEWS
“Nothing travels faster than the speed of light
with the possible exception of bad news, which
obeys its own special laws.”
Douglas Adams
Quote
Quote
The bad news is that only the bad people reach
the news because they are noisier.
Javier Bardem
https://www.brainyquote.com/quotes/quotes/j/javierbard458964.html
METHODSOF CONDUCTINGBAD
NEWS
• Setting
• Perception
• Invitation
• Knowledge
• Emotions
• Strategy & Summary
SPIKES MODEL: THE SIX STEPS
• Provide privacy
• Introduce self
• Determine who else should be present
• Ensure no interruptions
• Provide comfortable space
• Create welcoming environment
Setting the environment
• Prepare before speaking
• Ask about patient’s perception of what is
going on
Perception
Ask questions to invite the patient into conversation
Ask how much information the patient wants to
hear
Invitation
Deliver the message
Use plain language
Be mindful of body language
Get to the point
Give information in small chunks
Pause
Wait for reaction, Use “teach back”
Knowledge
Be prepared for patient’s and family’s
emotional response
Anticipate fear, anger, sadness, denial, guilt
Be mindful of your own response
Comfort the patient
Emotions
• Assess patients readiness for planning
• Negotiate next steps
• Acknowledge and answer questions
Summarize plan
• Use “teach back” technique
• Follow up.
Strategy and summery
• Medical term
• Probably
• May be
• Language barrier
• Mask face
• Patient own
language
• Clear words
• Body language
Not clear Clear
ENSURE THAT
Good news Bad news
IF YOU HAVE 2
USE SANDWICH TECHNIQUE IF
AVAILABLE
Thank you
HTTPS://LIFEINTHEFASTLANE.COM/
EXAMS/ACEM-FELLOWSHIP/OSCE-
VIDEOS/BREAKING-BAD-NEWS-ICH/
Thank
you

More Related Content

More from drsalwa22000

Immunosupp
ImmunosuppImmunosupp
Immunosupp
drsalwa22000
 
Irm
IrmIrm
immunosuppressive drugs
immunosuppressive drugsimmunosuppressive drugs
immunosuppressive drugs
drsalwa22000
 
Diabetes
DiabetesDiabetes
Diabetes
drsalwa22000
 
New microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentationNew microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentation
drsalwa22000
 
New microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentationNew microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentation
drsalwa22000
 
Crrt livertx (1)
Crrt livertx (1)Crrt livertx (1)
Crrt livertx (1)
drsalwa22000
 
Crrt livertx
Crrt livertxCrrt livertx
Crrt livertx
drsalwa22000
 
Sexual tx
Sexual txSexual tx
Sexual tx
drsalwa22000
 
Donor esnt
Donor esntDonor esnt
Donor esnt
drsalwa22000
 
Journal
JournalJournal
Journal
drsalwa22000
 
Presentation
PresentationPresentation
Presentation
drsalwa22000
 
I.vc
I.vcI.vc
Transplantchapter
TransplantchapterTransplantchapter
Transplantchapter
drsalwa22000
 
May2019
May2019May2019
May2019
drsalwa22000
 
May2019 2
May2019 2May2019 2
May2019 2
drsalwa22000
 
Nutrition
NutritionNutrition
Nutrition
drsalwa22000
 
Presentation: HCV in dialysis
Presentation: HCV in dialysisPresentation: HCV in dialysis
Presentation: HCV in dialysis
drsalwa22000
 
Prevention of renal disaeses
Prevention of renal disaesesPrevention of renal disaeses
Prevention of renal disaeses
drsalwa22000
 
Vaccination copy (1)
Vaccination   copy (1)Vaccination   copy (1)
Vaccination copy (1)
drsalwa22000
 

More from drsalwa22000 (20)

Immunosupp
ImmunosuppImmunosupp
Immunosupp
 
Irm
IrmIrm
Irm
 
immunosuppressive drugs
immunosuppressive drugsimmunosuppressive drugs
immunosuppressive drugs
 
Diabetes
DiabetesDiabetes
Diabetes
 
New microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentationNew microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentation
 
New microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentationNew microsoft office power point 97 2003 presentation
New microsoft office power point 97 2003 presentation
 
Crrt livertx (1)
Crrt livertx (1)Crrt livertx (1)
Crrt livertx (1)
 
Crrt livertx
Crrt livertxCrrt livertx
Crrt livertx
 
Sexual tx
Sexual txSexual tx
Sexual tx
 
Donor esnt
Donor esntDonor esnt
Donor esnt
 
Journal
JournalJournal
Journal
 
Presentation
PresentationPresentation
Presentation
 
I.vc
I.vcI.vc
I.vc
 
Transplantchapter
TransplantchapterTransplantchapter
Transplantchapter
 
May2019
May2019May2019
May2019
 
May2019 2
May2019 2May2019 2
May2019 2
 
Nutrition
NutritionNutrition
Nutrition
 
Presentation: HCV in dialysis
Presentation: HCV in dialysisPresentation: HCV in dialysis
Presentation: HCV in dialysis
 
Prevention of renal disaeses
Prevention of renal disaesesPrevention of renal disaeses
Prevention of renal disaeses
 
Vaccination copy (1)
Vaccination   copy (1)Vaccination   copy (1)
Vaccination copy (1)
 

Recently uploaded

Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
Medical Quiz ( Online Quiz for API Meet 2024 ).pdfMedical Quiz ( Online Quiz for API Meet 2024 ).pdf
Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
Jim Jacob Roy
 
CBL Seminar 2024_Preliminary Program.pdf
CBL Seminar 2024_Preliminary Program.pdfCBL Seminar 2024_Preliminary Program.pdf
CBL Seminar 2024_Preliminary Program.pdf
suvadeepdas911
 
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdfCHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
rishi2789
 
pathology MCQS introduction to pathology general pathology
pathology MCQS introduction to pathology general pathologypathology MCQS introduction to pathology general pathology
pathology MCQS introduction to pathology general pathology
ZayedKhan38
 
Integrating Ayurveda into Parkinson’s Management: A Holistic Approach
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachIntegrating Ayurveda into Parkinson’s Management: A Holistic Approach
Integrating Ayurveda into Parkinson’s Management: A Holistic Approach
Ayurveda ForAll
 
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptx
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptxMuscles of Mastication by Dr. Rabia Inam Gandapore.pptx
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptx
Dr. Rabia Inam Gandapore
 
Histololgy of Female Reproductive System.pptx
Histololgy of Female Reproductive System.pptxHistololgy of Female Reproductive System.pptx
Histololgy of Female Reproductive System.pptx
AyeshaZaid1
 
share - Lions, tigers, AI and health misinformation, oh my!.pptx
share - Lions, tigers, AI and health misinformation, oh my!.pptxshare - Lions, tigers, AI and health misinformation, oh my!.pptx
share - Lions, tigers, AI and health misinformation, oh my!.pptx
Tina Purnat
 
Aortic Association CBL Pilot April 19 – 20 Bern
Aortic Association CBL Pilot April 19 – 20 BernAortic Association CBL Pilot April 19 – 20 Bern
Aortic Association CBL Pilot April 19 – 20 Bern
suvadeepdas911
 
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
Post-Menstrual Smell- When to Suspect Vaginitis.pptxPost-Menstrual Smell- When to Suspect Vaginitis.pptx
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
FFragrant
 
The Electrocardiogram - Physiologic Principles
The Electrocardiogram - Physiologic PrinciplesThe Electrocardiogram - Physiologic Principles
The Electrocardiogram - Physiologic Principles
MedicoseAcademics
 
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptxEar and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
Dr. Rabia Inam Gandapore
 
Ketone bodies and metabolism-biochemistry
Ketone bodies and metabolism-biochemistryKetone bodies and metabolism-biochemistry
Ketone bodies and metabolism-biochemistry
Dhayanithi C
 
Physical demands in sports - WCSPT Oslo 2024
Physical demands in sports - WCSPT Oslo 2024Physical demands in sports - WCSPT Oslo 2024
Physical demands in sports - WCSPT Oslo 2024
Torstein Dalen-Lorentsen
 
Artificial Intelligence Symposium (THAIS)
Artificial Intelligence Symposium (THAIS)Artificial Intelligence Symposium (THAIS)
Artificial Intelligence Symposium (THAIS)
Josep Vidal-Alaball
 
Does Over-Masturbation Contribute to Chronic Prostatitis.pptx
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxDoes Over-Masturbation Contribute to Chronic Prostatitis.pptx
Does Over-Masturbation Contribute to Chronic Prostatitis.pptx
walterHu5
 
Role of Mukta Pishti in the Management of Hyperthyroidism
Role of Mukta Pishti in the Management of HyperthyroidismRole of Mukta Pishti in the Management of Hyperthyroidism
Role of Mukta Pishti in the Management of Hyperthyroidism
Dr. Jyothirmai Paindla
 
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptxREGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
LaniyaNasrink
 
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotesPromoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
PsychoTech Services
 
Osteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis - Definition , Evaluation and Management .pdfOsteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis - Definition , Evaluation and Management .pdf
Jim Jacob Roy
 

Recently uploaded (20)

Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
Medical Quiz ( Online Quiz for API Meet 2024 ).pdfMedical Quiz ( Online Quiz for API Meet 2024 ).pdf
Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
 
CBL Seminar 2024_Preliminary Program.pdf
CBL Seminar 2024_Preliminary Program.pdfCBL Seminar 2024_Preliminary Program.pdf
CBL Seminar 2024_Preliminary Program.pdf
 
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdfCHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
 
pathology MCQS introduction to pathology general pathology
pathology MCQS introduction to pathology general pathologypathology MCQS introduction to pathology general pathology
pathology MCQS introduction to pathology general pathology
 
Integrating Ayurveda into Parkinson’s Management: A Holistic Approach
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachIntegrating Ayurveda into Parkinson’s Management: A Holistic Approach
Integrating Ayurveda into Parkinson’s Management: A Holistic Approach
 
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptx
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptxMuscles of Mastication by Dr. Rabia Inam Gandapore.pptx
Muscles of Mastication by Dr. Rabia Inam Gandapore.pptx
 
Histololgy of Female Reproductive System.pptx
Histololgy of Female Reproductive System.pptxHistololgy of Female Reproductive System.pptx
Histololgy of Female Reproductive System.pptx
 
share - Lions, tigers, AI and health misinformation, oh my!.pptx
share - Lions, tigers, AI and health misinformation, oh my!.pptxshare - Lions, tigers, AI and health misinformation, oh my!.pptx
share - Lions, tigers, AI and health misinformation, oh my!.pptx
 
Aortic Association CBL Pilot April 19 – 20 Bern
Aortic Association CBL Pilot April 19 – 20 BernAortic Association CBL Pilot April 19 – 20 Bern
Aortic Association CBL Pilot April 19 – 20 Bern
 
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
Post-Menstrual Smell- When to Suspect Vaginitis.pptxPost-Menstrual Smell- When to Suspect Vaginitis.pptx
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
 
The Electrocardiogram - Physiologic Principles
The Electrocardiogram - Physiologic PrinciplesThe Electrocardiogram - Physiologic Principles
The Electrocardiogram - Physiologic Principles
 
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptxEar and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
Ear and its clinical correlations By Dr. Rabia Inam Gandapore.pptx
 
Ketone bodies and metabolism-biochemistry
Ketone bodies and metabolism-biochemistryKetone bodies and metabolism-biochemistry
Ketone bodies and metabolism-biochemistry
 
Physical demands in sports - WCSPT Oslo 2024
Physical demands in sports - WCSPT Oslo 2024Physical demands in sports - WCSPT Oslo 2024
Physical demands in sports - WCSPT Oslo 2024
 
Artificial Intelligence Symposium (THAIS)
Artificial Intelligence Symposium (THAIS)Artificial Intelligence Symposium (THAIS)
Artificial Intelligence Symposium (THAIS)
 
Does Over-Masturbation Contribute to Chronic Prostatitis.pptx
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxDoes Over-Masturbation Contribute to Chronic Prostatitis.pptx
Does Over-Masturbation Contribute to Chronic Prostatitis.pptx
 
Role of Mukta Pishti in the Management of Hyperthyroidism
Role of Mukta Pishti in the Management of HyperthyroidismRole of Mukta Pishti in the Management of Hyperthyroidism
Role of Mukta Pishti in the Management of Hyperthyroidism
 
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptxREGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
REGULATION FOR COMBINATION PRODUCTS AND MEDICAL DEVICES.pptx
 
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotesPromoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
 
Osteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis - Definition , Evaluation and Management .pdfOsteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis - Definition , Evaluation and Management .pdf
 

Breaking bad news