Break Fix Support/Services" refers to a type of technical support that addresses issues with hardware or software by fixing or replacing components.

1. Break Fix Support/Services

2. Break Fix Support/Services
Break Fix Support/Services are a type of IT support services that offer a solution
for hardware or software problems that may arise within an organization's
computing environment. These services are aimed at helping businesses resolve
issues as quickly as possible to minimize downtime and prevent any negative
impacts on productivity.
In a Break Fix Support/Services model, an IT support technician is called in when
a problem occurs. The technician will diagnose the issue and repair or replace any
faulty hardware or software components as needed. This type of support can be
provided on-site, over the phone, or through remote access to the affected device
or system.

3. Advantages of Break Fix Support/Services
The advantages of Break Fix Support/Services include flexibility, cost-
effectiveness, and convenience. Businesses can access IT support services only
when they need them, without having to pay for ongoing maintenance or support
contracts. Additionally, Break Fix Support/Services allow businesses to work with
multiple IT vendors to address specific issues with different types of hardware or
software.

4. Break fix Services include:
• Full reporting
• Maintenance support
• 45-minute ticket response time
• Local parts availability – with global reach and locations SAID Technologies
can ensure hardware is supplied in a timely manner to remedy faults
• Secure disposal of faulty (replaced) equipment using SAID Technologies
Recycle & Retire Service

5. • Up to 24×7/365 hardware support with 4 hour response service level.
• Granular SLA based response times supporting onsite and next business day
onsite engineer and parts to provide SLA aligned services at a lower cost
Break fix Services include:

6. Summary
In summary, Break Fix Support/Services are a vital component of any organization's
IT support strategy. They provide businesses with a reliable and efficient solution for
addressing hardware or software problems, enabling them to maintain productivity
and minimize downtime.