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Brand alignment process




March 09
© 2009 Blueprint Advisory Pty Ltd
Selecting a car - features



                 Model A                        Model B                 Model C                 Model D
  Price (£)      30,880                         31,225                  28,300                  29,170

  Engine         2793cc 24-Valve                2997cc 24-Valve         2967cc 24-Valve         2959cc 24-Valve
                 Six-cylinder                   Six-cylinder            Six-cylinder            Six-cylinder
                 Variable valve timing          Variable valve timing   variable valve timing   variable inlet manifolding
                                                                        and inlet manifolding
  Power          198 bhp at 5500 rpm            218 bhp at 5800 rpm     240 bhp at 6800 rpm     226 bhp at 6200 rpm

  Torque         207 lb ft at 3500 rpm          219 lb ft at 3800 rpm   221 lb ft at 4500 rpm   202 lb ft at 5000 rpm
  Transmission   Five-speed manual              Five-speed auto         Five-speed manual       Six-speed manual
                 Rear-wheel drive               Rear-wheel drive        Rear-wheel drive        Front-wheel drive
  Front          MacPherson struts              Double wishbones        Double wishbones        Double wishbones
  Suspension     Coil springs                   Coil springs            Coil springs            Coil springs
                 Anti-roll bar & control arms   Anti-roll bar           Anti-roll bar           Anti-roll bar
  Rear           Double transverse links        Double wishbones        Double wishbones        Lower wishbones
  Suspension     Coil springs                   Coil springs            Coil springs            Three control rods
                 Toe links                      Anti-roll bar           Toe links               Coil springs
                 Anti-roll bar                                          Anti-roll bar           Anti-roll bar
  Weight         1440 kg                        1720 kg                 1628 kg                 1510 kg

  Max speed      147mph                         143 mph                 146 mph                 150 mph
  0-60 mph       7.3 secs                       8.0 secs                6.8 secs                7.6 secs
  Fuel economy   28.5 mpg                       24.8 mpg                22.7mpg                 22.6mpg
Selecting a car – features
Is this easier?




                BMW 528i SE              Lexus GS300 Sport        Jaguar S-Type 3.0 V6     Alfa 166 3.0 V6 24V Super

Price (£)       30,880                   31,225                   28,300                   29,170

Engine          2793cc 24-Valve          2997cc 24-Valve          2967cc 24-Valve          2959cc 24-Valve
                Six-cylinder             Six-cylinder             Six-cylinder             Six-cylinder
                Variable valve tim ing   Variable valve tim ing   variable valve tim ing   variable inlet m anifolding
                                                                  and inlet m anifolding

Power           198 bhp at 5500 rpm      218 bhp at 5800 rpm      240 bhp at 6800 rpm      226 bhp at 6200 rpm

Torque          207 lb ft at 3500 rpm    219 lb ft at 3800 rpm    221 lb ft at 4500 rpm    202 lb ft at 5000 rpm

Transm ission   Five-speed m anual       Five-speed auto          Five-speed m anual       Six-speed m anual
                Rear-wheel drive         Rear-wheel drive         Rear-wheel drive         Front-wheel drive
Weight          1440 kg                  1720 kg                  1628 kg                  1510 kg

Max speed       147m ph                  143 m ph                 146 m ph                 150 m ph

0-60 m ph       7.3 secs                 8.0 secs                 6.8 secs                 7.6 secs

Fuel econom y   28.5 m pg                24.8 m pg                22.7m pg                 22.6m pg
Brand alignment process
Brand alignment process




                           Discovery




           Action                      Promise




                          Expression
Brand alignment process




•   Who are we?
•   How are we unique?
•   How are we perceived?
•   Our story – how did we get here?
•   Where can we go from here?
•   What do our clients/partners value?
Brand alignment process




•   Where are we going?
•   What is our promise?
•   Can we “own” it?
•   Is it distinct and appealing to clients?
•   Is it meaningful and motivating to employees
World class brands




Visual Identity

                  The spirit of refreshment. Only the                 Refreshing Exciting         “Always
                  original will do. Bringing people                     Sociable Red             Coca-Cola”
                  together

                                                                       Trust Convenience
                  Affordable good food for the family                                                 --
                                                                             Value


                  The world‟s leading provider of travel                 Global Caring           “The world’s
                  services                                                                     favourite airline”

                  To seek superiority in all they undertake,          Human Accessible          “Solutions for
                  spend a lot of time making stakeholders             Solutions-orientated      a small planet”
                  happy. Give full consideration to the individual          Visionary
                  employee
                                                                          Performance
                  Experiencing the emotion of competition,                                       “Just do it”
                                                                          Achievement
                  winning and crushing competitors
                                                                      Individualism Attitude
                  Personal enablement. Heroic stakeholder             Respect Worldliness
                  service. Worldwide reliability of services                                     “Do more”
                                                                     Trust Security Success
Brand promise – at the heart of all brands




                          Corporate Communication




                           Internal                 Corporate
                        Communication                Identity

                                     Brand
                                    Promise
                  Corporate                                Corporate
                  Behaviour     Organisational policies     Strategy
                                         and
                                      structure
Stakeholder messages




                       Clients                          General public
                      “In-depth                            “Skills and
                    understanding”                        experience”




  Intermediaries
                                      Leveraging
   “Solutions for all                                                   Employees
    your problems”                   Understanding
                                                                      “We grow together”




                  Government
                 “Develop mutual                        Students
                  understanding”                     “Our reputation will
                                                        grow yours”
Stakeholder messages




                         Competition                  Intermediaries
                         “Work with you”               “Solutions for all
                                                        your problems”


     University
    “Our reputation
    will grow yours”
                                       Leveraging                     Employees
                                      understanding                 “We grow together”



              Bar
          “Sustainable
                                                             Clients
           solutions”                 Media
                                                            “In-depth
                                   “Honest and            understanding”
                                    worthwhile
                                   information”
Brand model
Brand model




 Visual            Brand                   Brand              Brand
 identity          Promise                 Attributes         Themes

 This includes     This is our             These are the      These are the
 our logo, but     INTERNAL                key drivers of     EXTERNAL
 also includes a   statement. It is best   everything we do   expressions of
 full visual       to have it fit on a     and say            our promise and
 language          „post-it‟ note –                           can be targeted
                   sometimes a longer                         to specific
                   promise can                                markets/regions
                   become shorter – a
                   mnemonic
Brand alignment process




•   What is our personality?
•   How should it be expressed?
•   How must we look, speak, behave?
•   What are the enduring symbols of brand?
•   What can be flexible?
Brand alignment process




•   Do our actions align with our promise?
•   What actions should be encouraged?
•   What processes must we change?
•   Are we organised to deliver our promise?
•   How do we communicate change?
•   How are we measuring performance?
Brand Alignment Process

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Brand Alignment Process

  • 1. Brand alignment process March 09 © 2009 Blueprint Advisory Pty Ltd
  • 2. Selecting a car - features Model A Model B Model C Model D Price (£) 30,880 31,225 28,300 29,170 Engine 2793cc 24-Valve 2997cc 24-Valve 2967cc 24-Valve 2959cc 24-Valve Six-cylinder Six-cylinder Six-cylinder Six-cylinder Variable valve timing Variable valve timing variable valve timing variable inlet manifolding and inlet manifolding Power 198 bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lb ft at 5000 rpm Transmission Five-speed manual Five-speed auto Five-speed manual Six-speed manual Rear-wheel drive Rear-wheel drive Rear-wheel drive Front-wheel drive Front MacPherson struts Double wishbones Double wishbones Double wishbones Suspension Coil springs Coil springs Coil springs Coil springs Anti-roll bar & control arms Anti-roll bar Anti-roll bar Anti-roll bar Rear Double transverse links Double wishbones Double wishbones Lower wishbones Suspension Coil springs Coil springs Coil springs Three control rods Toe links Anti-roll bar Toe links Coil springs Anti-roll bar Anti-roll bar Anti-roll bar Weight 1440 kg 1720 kg 1628 kg 1510 kg Max speed 147mph 143 mph 146 mph 150 mph 0-60 mph 7.3 secs 8.0 secs 6.8 secs 7.6 secs Fuel economy 28.5 mpg 24.8 mpg 22.7mpg 22.6mpg
  • 3. Selecting a car – features Is this easier? BMW 528i SE Lexus GS300 Sport Jaguar S-Type 3.0 V6 Alfa 166 3.0 V6 24V Super Price (£) 30,880 31,225 28,300 29,170 Engine 2793cc 24-Valve 2997cc 24-Valve 2967cc 24-Valve 2959cc 24-Valve Six-cylinder Six-cylinder Six-cylinder Six-cylinder Variable valve tim ing Variable valve tim ing variable valve tim ing variable inlet m anifolding and inlet m anifolding Power 198 bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lb ft at 5000 rpm Transm ission Five-speed m anual Five-speed auto Five-speed m anual Six-speed m anual Rear-wheel drive Rear-wheel drive Rear-wheel drive Front-wheel drive Weight 1440 kg 1720 kg 1628 kg 1510 kg Max speed 147m ph 143 m ph 146 m ph 150 m ph 0-60 m ph 7.3 secs 8.0 secs 6.8 secs 7.6 secs Fuel econom y 28.5 m pg 24.8 m pg 22.7m pg 22.6m pg
  • 5. Brand alignment process Discovery Action Promise Expression
  • 6. Brand alignment process • Who are we? • How are we unique? • How are we perceived? • Our story – how did we get here? • Where can we go from here? • What do our clients/partners value?
  • 7. Brand alignment process • Where are we going? • What is our promise? • Can we “own” it? • Is it distinct and appealing to clients? • Is it meaningful and motivating to employees
  • 8. World class brands Visual Identity The spirit of refreshment. Only the Refreshing Exciting “Always original will do. Bringing people Sociable Red Coca-Cola” together Trust Convenience Affordable good food for the family -- Value The world‟s leading provider of travel Global Caring “The world’s services favourite airline” To seek superiority in all they undertake, Human Accessible “Solutions for spend a lot of time making stakeholders Solutions-orientated a small planet” happy. Give full consideration to the individual Visionary employee Performance Experiencing the emotion of competition, “Just do it” Achievement winning and crushing competitors Individualism Attitude Personal enablement. Heroic stakeholder Respect Worldliness service. Worldwide reliability of services “Do more” Trust Security Success
  • 9. Brand promise – at the heart of all brands Corporate Communication Internal Corporate Communication Identity Brand Promise Corporate Corporate Behaviour Organisational policies Strategy and structure
  • 10. Stakeholder messages Clients General public “In-depth “Skills and understanding” experience” Intermediaries Leveraging “Solutions for all Employees your problems” Understanding “We grow together” Government “Develop mutual Students understanding” “Our reputation will grow yours”
  • 11. Stakeholder messages Competition Intermediaries “Work with you” “Solutions for all your problems” University “Our reputation will grow yours” Leveraging Employees understanding “We grow together” Bar “Sustainable Clients solutions” Media “In-depth “Honest and understanding” worthwhile information”
  • 13. Brand model Visual Brand Brand Brand identity Promise Attributes Themes This includes This is our These are the These are the our logo, but INTERNAL key drivers of EXTERNAL also includes a statement. It is best everything we do expressions of full visual to have it fit on a and say our promise and language „post-it‟ note – can be targeted sometimes a longer to specific promise can markets/regions become shorter – a mnemonic
  • 14. Brand alignment process • What is our personality? • How should it be expressed? • How must we look, speak, behave? • What are the enduring symbols of brand? • What can be flexible?
  • 15. Brand alignment process • Do our actions align with our promise? • What actions should be encouraged? • What processes must we change? • Are we organised to deliver our promise? • How do we communicate change? • How are we measuring performance?