I am trying to improve people's lives through meaningful UX design and innovation. I love creative techniques and design methodologies and have recently stuck my naked foot in the waters of UX Service Design.Trying to create an experiential world around the products.
www.sachinrathi.com
A 4 hour workshop as a follow up to the "What is IA?" presentation.
Group exercises designed to get people thinking about how IA skills are applied to their daily digital work.
Putting the theory of IA into practice with some simple core tasks.
Nine Easy Steps for a Quick Customer Experience Tune-upSAP Asia Pacific
Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding
CE are cost and delayed return on investment. The good news is that there are short-term actions you can take
now and see benefits in the near term.
This is a report on a mobile application that enables one to easily identify happening places, hotels and guest houses within a particular city, its currently being tested in Gulu City by the the users and the development team
User Story Maps: Secrets for Better Backlogs and PlanningAaron Sanders
User story mapping is an intuitive way to build and organize a product backlog. During this session you’ll get hands-on experience building a user story map. You’ll learn:
How story mapping drives productive conversations with users and stakeholders.
How to plan incremental releases of your product using minimal holistic slices that deliver value at each product release.
Secrets to effective prioritization for both planning releases, and figuring out what to build next.
Tactical management of your backlog as you grow your working software to releasability.
The backlog building and managing strategies in this session will take you well beyond the agile basics.
Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
By Daniel X. O’Neil and the Smart Chicago Collaborative
This is the CUTGroup book, an extensive how-to on the Civic User Testing Group—a set of regular Chicago residents who get paid to test civic apps. It began with a simple idea—that civic technologists should be in communion with the people they seek to serve—and it has grown to a community of more than 800 people who work together to make lives better through technology.
In this book, we cover in great detail how we do UX (or user experience) testing, community engagement, and digital skills in one civic tech system. We cover the hardware and software you need, methods for tester and developer recruitment, test design, location scouting, and results analysis. We show detailed budgets, exact website configurations, complete text of recruitment emails, the raw results of every test we’ve conducted, and all the other nuts and bolts it takes to make a CUTGroup in your city.
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxwlynn1
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors………………………………………………………………………………..….13
Naturalness……………………………………………………………………………………...14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet developers c.
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxjeanettehully
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors…………………………………………………………………………………..13
Naturalness……………………………………………………………………………………..14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
Abstract
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet develop ...
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxpotmanandrea
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors…………………………………………………………………………………..13
Naturalness……………………………………………………………………………………..14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet developers can't.
Browsee - AI assisted tool to improve User Experience on your WebsiteShraddhaSrivastava78
Introduction to Browsee - Browsee is an advanced session recording and heatmap tool that offers valuable insights into user behavior on websites and web applications. By capturing and analyzing user interactions, Browsee provides website owners and product teams with a deep understanding of how visitors engage with their online platforms.
Session recording is one of Browsee's key features, enabling you to replay individual user sessions exactly as they occurred. This tool records user activities, including mouse movements, clicks, scrolling behavior, form interactions, and more. With session recordings, you can visually witness how users navigate through your website, identify areas of friction or confusion, and gain insights into their overall experience. These recordings can be filtered, sorted, and searched based on various criteria such as specific pages, devices, or user segments, making it easy to pinpoint and analyze specific user journeys.
In addition to session recordings, Browsee offers powerful heatmap functionality. Heatmaps are visual representations of aggregated user interactions on a webpage, showcasing the areas where users are most engaged or where they encounter difficulties. Browsee provides different types of heatmaps, including click heatmaps, which highlight the most clicked areas, scroll heatmaps, which reveal how far users scroll down a page, and attention heatmaps, which indicate where users focus their attention the most. By analyzing heatmaps, you can quickly identify hotspots, bottlenecks, and areas that need improvement, enabling you to optimize your website's design, layout, and user flow.
Browsee's session recording and heatmap tool also includes various additional features to enhance your analysis and understanding of user behavior. These features include user segmentation, which allows you to group users based on specific attributes or behaviors, such as new versus returning visitors, location, or device type. This segmentation helps you identify patterns and trends among different user groups, enabling you to tailor your website or application to their specific needs.
Furthermore, Browsee provides analytics and metrics that quantify user engagement and performance, such as session duration, bounce rates, and conversion funnels. These insights can help you measure the impact of design changes or feature updates and make data-driven decisions to optimize user experience and achieve your business goals.
Overall, Browsee's session recording and heatmap tool empowers website owners and product teams with actionable insights into user behavior, allowing them to identify and address usability issues, enhance user experience, and maximize conversions. By leveraging these valuable insights, you can make informed decisions to improve your website's performance, increase user satisfaction, and drive business growth.
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
I am trying to improve people's lives through meaningful UX design and innovation. I love creative techniques and design methodologies and have recently stuck my naked foot in the waters of UX Service Design.Trying to create an experiential world around the products.
www.sachinrathi.com
A 4 hour workshop as a follow up to the "What is IA?" presentation.
Group exercises designed to get people thinking about how IA skills are applied to their daily digital work.
Putting the theory of IA into practice with some simple core tasks.
Nine Easy Steps for a Quick Customer Experience Tune-upSAP Asia Pacific
Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding
CE are cost and delayed return on investment. The good news is that there are short-term actions you can take
now and see benefits in the near term.
This is a report on a mobile application that enables one to easily identify happening places, hotels and guest houses within a particular city, its currently being tested in Gulu City by the the users and the development team
User Story Maps: Secrets for Better Backlogs and PlanningAaron Sanders
User story mapping is an intuitive way to build and organize a product backlog. During this session you’ll get hands-on experience building a user story map. You’ll learn:
How story mapping drives productive conversations with users and stakeholders.
How to plan incremental releases of your product using minimal holistic slices that deliver value at each product release.
Secrets to effective prioritization for both planning releases, and figuring out what to build next.
Tactical management of your backlog as you grow your working software to releasability.
The backlog building and managing strategies in this session will take you well beyond the agile basics.
Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
By Daniel X. O’Neil and the Smart Chicago Collaborative
This is the CUTGroup book, an extensive how-to on the Civic User Testing Group—a set of regular Chicago residents who get paid to test civic apps. It began with a simple idea—that civic technologists should be in communion with the people they seek to serve—and it has grown to a community of more than 800 people who work together to make lives better through technology.
In this book, we cover in great detail how we do UX (or user experience) testing, community engagement, and digital skills in one civic tech system. We cover the hardware and software you need, methods for tester and developer recruitment, test design, location scouting, and results analysis. We show detailed budgets, exact website configurations, complete text of recruitment emails, the raw results of every test we’ve conducted, and all the other nuts and bolts it takes to make a CUTGroup in your city.
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxwlynn1
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors………………………………………………………………………………..….13
Naturalness……………………………………………………………………………………...14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet developers c.
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxjeanettehully
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors…………………………………………………………………………………..13
Naturalness……………………………………………………………………………………..14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
Abstract
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet develop ...
Running Head HUMAN-COMPUTER INTERFACE 1HUMAN-COMPUTER IN.docxpotmanandrea
Running Head: HUMAN-COMPUTER INTERFACE 1
HUMAN-COMPUTER INTERFACE 3
Title: HUMAN-COMPUTER INTERFACE
Student Name:
Instructor Name:
University Name:
Abstract…………………………………………………………………………………………...3
Introduction………………………………………………………………………………………3
Design factors…………………………………………………………………………………….4Importance of human-computer interface..................................................................................6
Daily life…………………………………………………………………………………………..6
Business as well as industry……………………………………………………………………..7
Accessibility………………………………………………………………………………………7
Software success………………………………………………………………………………….8
Untrained users…………………………………………………………………………………..8
Development and maintenance of safety-critical systems……………………………………..9
Scanning…………………………………………………………………………………………10
Disciplines that contribute to the advancement of human-computer interfaces……….......10
Challenges when building human-computer interfaces……………………………………...11
Hard to use………………………………………………………………………………………11
GUI Design vs. Web Design……………………………………………………………………12
Principles of Human-Computer Interface…………………………………………………….12
Know Thy user………………………………………………………………………………….12
Understand the task…………………………………………………………………………….12
Reduce memory load…………………………………………………………………………...13
Strive for consistency…………………………………………………………………………...13
Prevent errors…………………………………………………………………………………..13
Naturalness……………………………………………………………………………………..14
Work towards security…………………………………………………………………………14
Think ahead……………………………………………………………………………………..14
Conclusion………………………………………………………………………………………14
References……………………………………………………………………………………….16
The paper has explained the importance of human computer interface and what should be carried out in ensuring that the interaction of the users with the computers is made effective, it is the role of the web developers to ensure that the web are designed in ways of ensuring that the users are enabled to carry out their tasks in the best way possible. The effective development of the websites used by different people play important roles in ensuring that the users are encouraged to carry out their tasks effectively. Introduction
The human-computer interface is a study that focuses on how computer technology makes meaningful interactions with their users with interfaces being intermediaries between humans as the users and a computer system. Most web developers create design proposals without further input from the targeted users and primarily focus on meeting the standards of the contract. The targeted users may be uniquely identified individuals in a computing setting or a group of individuals who share a common computing need (Fang, 2019). Many likely think that end-users or consumers also don't have the technological intellect to know such a dynamic area that is undoubtedly an integral of the systems development life cycle. Some of that may be real, but on the other side, customers know precisely what they deserve, and internet developers can't.
Browsee - AI assisted tool to improve User Experience on your WebsiteShraddhaSrivastava78
Introduction to Browsee - Browsee is an advanced session recording and heatmap tool that offers valuable insights into user behavior on websites and web applications. By capturing and analyzing user interactions, Browsee provides website owners and product teams with a deep understanding of how visitors engage with their online platforms.
Session recording is one of Browsee's key features, enabling you to replay individual user sessions exactly as they occurred. This tool records user activities, including mouse movements, clicks, scrolling behavior, form interactions, and more. With session recordings, you can visually witness how users navigate through your website, identify areas of friction or confusion, and gain insights into their overall experience. These recordings can be filtered, sorted, and searched based on various criteria such as specific pages, devices, or user segments, making it easy to pinpoint and analyze specific user journeys.
In addition to session recordings, Browsee offers powerful heatmap functionality. Heatmaps are visual representations of aggregated user interactions on a webpage, showcasing the areas where users are most engaged or where they encounter difficulties. Browsee provides different types of heatmaps, including click heatmaps, which highlight the most clicked areas, scroll heatmaps, which reveal how far users scroll down a page, and attention heatmaps, which indicate where users focus their attention the most. By analyzing heatmaps, you can quickly identify hotspots, bottlenecks, and areas that need improvement, enabling you to optimize your website's design, layout, and user flow.
Browsee's session recording and heatmap tool also includes various additional features to enhance your analysis and understanding of user behavior. These features include user segmentation, which allows you to group users based on specific attributes or behaviors, such as new versus returning visitors, location, or device type. This segmentation helps you identify patterns and trends among different user groups, enabling you to tailor your website or application to their specific needs.
Furthermore, Browsee provides analytics and metrics that quantify user engagement and performance, such as session duration, bounce rates, and conversion funnels. These insights can help you measure the impact of design changes or feature updates and make data-driven decisions to optimize user experience and achieve your business goals.
Overall, Browsee's session recording and heatmap tool empowers website owners and product teams with actionable insights into user behavior, allowing them to identify and address usability issues, enhance user experience, and maximize conversions. By leveraging these valuable insights, you can make informed decisions to improve your website's performance, increase user satisfaction, and drive business growth.
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
Decide if PhoneGap is for you as your mobile platform selection
BradSprintDeliverable
1. Website and Mobile AppTesting
User experience specification including design brief, personas,
wireframes, and finished design.
Version 1
Created by Brad Thompson
Published September 14, 2016
3. Sprint Website and Mobile App Testing
3
This document is a user-centered analysis of Sprint Communications Website and Mobile App (SprintZone). It includes what users thought
were faulty website and mobile app problems, solutions to the applications, personas, wireframes, the final design, and user centered
information. Included are some of these findings; login and checkout issues, visual and layout suggestions, and a dislike for the SprintZone
app. It has user approved solutions to problems found. It also asks, does the client value the feedback their customers are giving in making
it easier for them to browse the clients brand applications?
Customers cannot view the
previous page in checkout and
have to start the process over.
Layout between pages do not match
and shift around. Website needs
synchronicity.
Customers do not like the mobile
app at all. It doesn't relate to the
website and is hard to navigate.
Does the website/mobile app
allow customers to quickly and
accurately buy what they need?
Does the website keep brand
identity and give the right amount
of information to users?
Does the mobile app let the
customer browse their account
the same way the website does?
Summary
4. Sprint Website and Mobile App Testing
4
To begin this document, you will find the beginning of the process, which is the making of personas, Personas
provide information on the next step, wireframing. With the wireframing are rough designs of the solutions to
be tested by the same people used in the personas. When approved by the testers, more influential designs and
prototypes are conceptualized and tested until the final product is produced and approved by the client.
Introduction
6. Sprint Website and Mobile App Testing
6
Problem
The current Sprint.com and SprintZone app have accessibility and visual issues that current users find
distracting and prevent them from using the site and mobile app.
7. Sprint Website and Mobile App Testing
7
Design Objectives
To give customers, who are checking out, the option to view previous pages while navigating.
To help customers clearly understand why certain aspects of the site and app react to different situations.
To give the interfaces clear synchronicity and visual attraction.
To help pages display as much information without the use of scrolling.
8. Sprint Website and Mobile App Testing
8
Requirements
All pages within checkout should have a "previous step" or "previous page" button to help
customers better accomplish tasks.
The sign-in process will be clear in letting customers know why they have to type in their
information again, such as warning text.
All pages should have the same layout so to not confuse customers.
Pages with more information should be layed out in a way to use more space to avoid extensive scrolling.
9. Sprint Website and Mobile App Testing
9
The Plan
To complete a new design for Sprint Communications' website and mobile app that helps customers accomplish their
goals. There will be many levels of interaction and processes. First, the team gathers an amount of testers to ask questions
and find frustrations. The team gathers that information and starts wireframing and testing those solutions with the same
testers. Rough draft designs are completed and tested until the final design is complete and approved.
10. Sprint Website and Mobile App Testing
10
Timeline
Content from client
8/17
Wireframes
8/24
Design
8/31
Prototypes
9/7
Completed
9/14
Signed approval
8/31
Last signed approval
9/11
Top > Designer
Bottom > Client
12. Sprint Website and Mobile App Testing
12
31: Age
Sales Representative: Work
Married, 2 children: Family
Denver, CO: Location
Bio
Reyna is married with two children and is very hard-working.
She is currently a Sprint customer and has been for several
years. She rarely gets on the site through desktop because
she uses her phone most of the time.
Objective
• Wants to pay her bill and see when her contract is up.
• Wants to see if she is eligible for an upgrade and
disconnect other lines.
• Wants to find a new battery for her existing phone.
Frustrations
• When she was trying to change services, the website
wouldn't let her go back to the previous page.
• The website wouldn't let her disconnect a line on her account
with her information already entered into the system.
Personality
Extrovert
Creative
Liberal
Active
Introvert
Analytical
Conservative
Passive
“I work on a computer all day
so I think I’m pretty decent”
ReynaAbad persona 1
13. Sprint Website and Mobile App Testing
13
28: Age
Leadman: Work
Married, 5 children: Family
Thornton, CO: Location
Bio
Albert uses his phone constantly. He needs service everywhere
he goes. He is currently a Sprint customer and wants to find
more information about his plan. He usually pays his bill on
his Sprintzone app but wants to see more.
Objective
• Wants to go into his account and try and lower his bill.
• Wants to find details about his plan.
• Wants to find specs on his phone.
Frustrations
• When first signing in, he typed in his information and the
next page made him type it in again without telling him if
username/password was correct.
• After clicking optimize my plan, he couldn't make changes
to his plan except for adding new services.
Personality“I’m usually on apps on
my phone, but sometimes I
order online”
AlbertAlvira
Extrovert
Creative
Liberal
Active
Introvert
Analytical
Conservative
Passive
persona 2
14. Sprint Website and Mobile App Testing
14
52: Age
Leadman: Work
Married, 5 children: Family
Commerce City, CO: Location
Bio
Kathy is not a Sprint customer and really doesn't care about
who her provider is because her place of employment
provides her with a cell phone. She shops online so she knows
what sites are easier to work with than others.
Objective
• Just wants to browse the phone selection to possibly
buy her son a phone, who is a Sprint customer.
• If she finds a phone for a good deal, she wants to try to get
the phone connected to his account and mailed to his house.
Frustrations
• The navigation bar moves and she thinks all the pages
should be the same.
• In checkout, she could not go to the previous page.
• She noticed the page shrinks after loading and it messed
with her vision
• On the Services page, she felt if all the information was
stretched a little she wouldn't have to scroll as much.
Personality“I’ve been on a computer since they
came out, I know what I like”
KathyEggleston
Extrovert
Creative
Liberal
Active
Introvert
Analytical
Conservative
Passive
persona 3
16. Sprint Website and Mobile App Testing
16
Current
On several pages while shopping, there is no option
for the consumer to go back to the previous page.
Many users said it was very frustrating to have
to start the process over instead of there being
something to help them go to the previous page.
checkout keep shopping empty cart
start over remove
Checkout
17. Sprint Website and Mobile App Testing
17
Revised
Allowing the customer to go to the previous page helps
ease the process and gets them on to the next task. The
concept is to add a couple more buttons for the user to
get more detailed in what they want, or, if they change
their mind about something, they don't have to start over.
previous page checkout keep shopping empty cart
previous page start over remove package
Checkout
18. Sprint Website and Mobile App Testing
18
Current
When initially signing in, customers that may
have accidentally forgotten a letter or a symbol
in the username/password boxes have to
continue to the next page without information
on why they have to type the info again. Then, if
they type it in wrong again, the following page
finally tells them they have the wrong info.
Login
19. Sprint Website and Mobile App Testing
19
Revised
By putting, in red text, information about if login
info was incorrect, customers will then think about
their login info rather than get upset with the
site immediately upon launching. Text might say:
Username/password was incorrect. Please try again.
User testing will determine.
Login
20. Sprint Website and Mobile App Testing
20
Add or remove service
Current
Customers that have completed their service
agreement and want to disconnect a line do not
have the opportunity to do so. The only option
customers have is to add or remove service add-ons
and they got very upset while looking all over the
site to try and complete the task. They also said the
menu was misleading because the menu says 'Add
or remove a service,' when it should say 'Add or
remove service add-ons.'
21. Sprint Website and Mobile App Testing
21
Revised
If customers are able to drop a line from their
service, after selecting 'Add or remove a service'
from the 'My Sprint' menu, the header on the
pop-up would be better if reworded to stop
confusion of the task ahead.
If Sprint does not allow for customers to remove
a line from their account, the customer should be
informed if they have to call or visit a store.
To drop a line call 1-800-000-0000 or visit nearest Sprint Store
Add or remove service
22. Sprint Website and Mobile App Testing
22
Revised
After choosing which line the customer would
like to change services on, the next page, which
is all the information and services on that device,
will have the option to disconnect the line. That
clickable blue font might say 'Disconnect this line'
and sit right below the picture of the phone and its
information at the top left of the page.
Add or remove service
23. Sprint Website and Mobile App Testing
23
Navigation
Revised
Currently, the website has layout issues that some of
the testers pointed out. The navigation bar on the
left side does not stay in the same area on all pages.
The users felt like all pages should be in sync and say
it would help users browse the site easier. They also
said that the layout on most pages is nice and is what
the site should stay with. All pages that need the
navigation bar will look this way.
24. Sprint Website and Mobile App Testing
24
Page Loading
Revised
As the users were browsing the site, they noticed
when a page would finish loading, it would shrink.
This was trouble for users because they would click
on a button or a link that they wanted and after the
page would load, it would make the user accidentally
click on a different link. This added frustration is
due to having to backtrack when the site caused the
problem. A correction would simply be to have the
page load without movement of the layout.
25. Sprint Website and Mobile App Testing
25
Shop Phones
Current
For the customers that were looking at different
phones to choose from were scrolling a lot to see
the different types. Users felt like they should
have seen more at one time. The current site has
three columns of phones which made for sore
hands from scrolling. On this page, the idea of
stretching the page and having more columns
of phones would help the users compare phones
and see more at one time.
26. Sprint Website and Mobile App Testing
26
Revised
Utilizing the negative space to eleminate scrolling
when shopping and comparing phones helps the
customer make the right decision. Users thought
this would be much more sufficient when wanting
to view multiple items at once.
Shop Phones
28. Sprint Website and Mobile App Testing
28
Home Screen
Current Sign In
When the users first attempted using the mobile
app SprintZone, they said the home screen looked
fine and no problems. After the Sprint customers
signed in, some wanted to try and change their
services only to have been redirected to a page,
that was on the phone's browser, to sign in again.
29. Sprint Website and Mobile App Testing
29
Revised
After customers sign in, they should not have to
sign in again to manage their account. If Sprint does
not want customers to manage their account on the
app, there should not be an option to do so.
Home Screen
30. Sprint Website and Mobile App Testing
30
Layout
Current
Users felt like the app was hard to read. The text
and icons are grayed out and forces the users to
get closer to their device and strain their eyes. They
also said that the app was boring. All they would
want to use the app for is to pay their bill.
31. Sprint Website and Mobile App Testing
31
Revised
The mobile app has color and the text is darker
for the users to see better. It is more inviting and
keeps the quality of the layout and naigation.
Testers enjoyed just the little bit of color used to
create a personality.
Layout
33. Sprint Website and Mobile App Testing
33
Website
https://invis.io/GZ8J1A8MH
Checkout Revised
The prototype made for the website design is of
the checkout process. It shows the new buttons
incorporated in the new design which allow for
customers to navigate to the previous page without
starting the process over.
Currently, when you are looking at the page to
the right, there is no option to go to the previous
page. The prototype allows for customers to go
back to the previous page. First, you will see this
page, then click 'Previous page' and customers can
change the plan. Then click 'Ok I'm done.'
Click the link to test the prototype.
34. Sprint Website and Mobile App Testing
34
Mobile
https://invis.io/7N8LB80VS
Revised
The mobile prototype gives an example of the new
way of signing in to SprintZone. You would only
sign in once, like the users wanted, and you would
be able to have the same options as the website.
When you click on the link you will first see the
page to the right. Click 'Sign in' twice and you are
already taken to the 'My Account' without further
login.
Click the link to test the prototype.
35. Sprint Website and Mobile App Testing
35
User Impressions
"Awesome improvements! I
really wish Sprint would hurry
up and do this!"
"I really like the new design.
Helps make everything about
using the site really easy."
"Everything I asked for is what
I got. I wish everything went
my way like this!"