BPO WorldWide is call center service provider located in Latvia that offers services in English, Norwegian, Swedish, Danish, German,Russian and Latvian languages. Offer full customer support in many ways – from full service live operators to e-mail or LiveChat support only.

1. YOUR SUCCESS – OUR SUCCESS

2. CONTACT US
Our Central Office
+371 67660633
Latvia, Riga,
Duntes street 6
sales@bpoww.com M-F: 9 AM – 6 PM
Sa: 10 AM – 1 PM
Su: Closed

3. Call Center
Receiving or
transmitting a
large volume of
requests by
telephone
SMS service
The perfect
solution to
expand your
international SMS
coverage
Email service
Solid email service
with sample
storage, POP and
IMAP access
IVR
Collect
customer
responses and
facilitate two-
way dialogues
Live chat
Simpe solutions
to increas sales
and improve
your service
OUR SERVICES
Multilingual services
24/7 Live Answering
Virtual Receptionist
Web Chat Services
Customer Support Services
Technical Support 24/7After Hours Answering
Inbound Sales

4. Help Desk and
Technical Support
Customer Service
Order Taking
Service
Reservations and
Bookings
Multi-lingual
Support
Data Entry
Inbound call center
BPO Worldwide is a company handling calls
for different customers providing support and
assistance in various fields of business . Our
activity is always based on the knowledge of
products or services as well as great customer
service skills. We as professionals address
issues, provide support and offer needed
information to keep customers satisfied and
assist them in retaining their business.

5. Outbound call center
We make calls to customers or potential
customers to provide support,
troubleshooting and sales information
related to products or services. We do
cold call and work off leads, but
regardless, BPO worldwide employees
know how to communicate with
customers, have great organizational skills
and are able to perform multi-task and
prioritize in high-volume, fast-paced
environments..
Up-Selling and Cross-Selling
Lead Generation
Cold calls
Customer Retention
Telephone Surveys
Billing Reminder
Market Research
Telemarketing

6. SMS/Email services
The perfect solution to
expand your international
SMS & Email
IVR( Interactive Voice Response )
Automated Speech Recognition
IVR and Contact Center Continuity
Live chat
Simpe solutions to
increas sales and
improve your service
Monitoring ( systems management )
Proactive system monitoring to
ASSIST with capacity planning and
identification of potential problems
OTHER SERVICES
DID Numbers ( Tool Free )
A toll free number allows your
customers anywhere in the
world to call you at no cost to
them
Virtual Office PBX
Businesses can run without
cabins and desks, but not
without communications
Help Desk ( outsourcing )
Help desk represents the
human face of a company’s
support system

7. OUTSOURING by the NUMBERS
Organizations now spend more than
$300 billion
annually on contact center services
78% of the 300 billion spent was for in-house operations, while
22% was for outsourcing$
8% 12%
Outsourcing spending has grown between 8% and 12%
annually while in-house spending has been relatively flat
Consistent annual budget cuts, challenges for
customer service and increasing contact volumes
have led companies to increase outsourcing

8. HOW YOU WILL BENEFIT
Cost reduction
Flexibility and scalability Industry knowledge
Dedicated “Call Managers”Expert Management and Support Staff
Cost Management Tools
Collections and Analysis
Quality Control
Access to Latest Technology
Support 24/7

9. Asterix
Jerasoft
Genesys Citrix Line Survey Amadeus
SOFTWARE
Oracle email/chat
platform
Cisco IP telephony