Bournes is a family-run international moving company established in 1875. Over its 145-year history, Bournes has expanded its services and fleet to keep up with transportation innovations, helping customers with international moves through five generations of family leadership. Today, Bournes combines modern technology with traditional personalized service, employing dedicated long-serving staff with expertise to deliver excellent moving experiences worldwide as part of a large international relocation network.

1. I N T E R N A T I O N A L M O V E S
W i t h B o u r n e s , i t ’ s p e r s o n a l .

2. Wi t h B o u r n e s , i t ’s p e r s o n a l . T h a t ’s a promise.
Five generations of Bournes – experts who
still lead the way
1875
In the year Alexander Graham Bell makes
the first voice transmission Thomas Bourne
establishes a new transport company.
1957
The first purpose-built container ship
launches and within a few years Bournes
first international shipment includes crated
wedding presents to Africa.
1935
First flight of the DC-3, one of the most
significant transport aircraft, opens up
the world for international relocations.
1974
Bournes part load services began with a 4
country European trip, 20 years before the
Channel Tunnel reduces crossing times to
just 35 minutes.
1955
Railways convert from steam to diesel and
Bournes first custom-built furniture removals
vehicles replace flat trucks with canvas covers.
2012
The world connects with London for the
30th Olympics. Bournes implements
online systems to connect with
customers around the world.
Since 1875 Bournes has been making home moves special, personal
and easy. Today’s generation of Bournes bring professional expertise
and a renowned personal touch to international moves.
Our company is known for the way it looks after
customers. I am proud of the feedback we receive
from satisfied customers for our expertise and the
fact that nothing is ever too much trouble.
High service values are in our blood. Bournes’
customer-focused culture has been established over
many decades and continues today. Our consistent
success is founded in a large knowledgeable team,
from front office and move consultants, to loyal and
dedicated crew members with an average service
length of twelve years.
Few of our competitors can claim such expert, long
serving and committed staff who enable Bournes to
deliver an excellent moving experience anywhere in
the world.
Today Bournes combines modern technology and
online systems with traditional service concepts that
we still believe in, value for money and service with
a smile.
I am pleased to say that Bournes people enjoy their
work and their biggest reward is a happy customer.
Our staff have at their disposal leading move
management systems, a fleet of modern vehicles
and a vast range of international services that mean
we can help our customers every time.
As part of the UniGroup Relocation Network,
Bournes works in partnership with hundreds of move
experts worldwide.
Choose Bournes for your international requirements
and you will be delighted with the results.
Wesley Bourne,
Director
Our team works hard to ensure
the name Bournes represents
the highest standards of
service and value for money
so that our business is one my
family and the whole company
can be proud of.
Eric Bourne
Wesley

3. These are the people who will help your move go perfectly
Dedicated staff are behind the Bournes longstanding reputation, our performance today and our ongoing commitment
to superb service.
Your Receptionist
Will find you the right person to get
your move started
Move Consultant
An expert in moving creates a tailored
solution to your personal needs
Move Coordinator
Plans and coordinates your move day to
make sure everything runs smoothly
Your Packing Crew
Prepare your belongings for a safe and secure
move, taking care as if they were their own
Your Driver
Safely transports your belongings
to your new home
Post Move Manager
Ensures that you are fully satisfied with your
move and provides any after care services
Whether via our
web site, by phone,
email, post or in
person the Bournes
promise means you
will receive:
• A quick response to your enquiry
• A fast quote
• Crystal clear price options
• A knowledgeable move
consultation by an experienced
moving expert
• Help and advice at every point on
your moving journey
• Answers to all your questions
• A range of services to meet every
eventuality, including bespoke
packing and handyman services,
storage, pets, documentation and
relocation assistance
• Flexible meeting and moving
times to meet your schedule
• Friendly, attentive service from
Bournes experts at all times
M e e t y o u r t e a m . W i t h B o u r n e s , i t ’ s p e r s o n a l .

4. Are you moving? 1 We can arrange for one of our Move
When you call us we’ll ask
you some questions to find
out about your specific
move requirements and in
most cases will arrange for
a Move Consultant to visit
to undertake a pre-move
survey.
If you would prefer, or if
you only have a small
amount to be moved we
can send you a self
survey form to complete
and return to calculate
your own volume to be
moved. This information
is then passed on to your
Move Consultant who will
produce your tailor made
move plan and quotation.
Once you have decided you
are moving you’ll want to
begin making your removals
arrangements. We advise
doing this as much in
advance as you can but don't
worry, our resources are
flexible and we can happily
help with your last minute
move requirements.
Consultants to visit your home prior to
your move to carry out a free of charge,
no obligation full survey of your
property and discuss your personal
specific moving requirements to provide
you with a tailored quote.
Things to Remember
- Use plenty of packing paper and
padding for items
- Make sure any outdoor items are
carefully cleaned and clear of any
traces of soil
- Fridges and Freezers will need
defrosting and washing machines
draining before the move
- Be careful not to pack any
flammable or hazardous goods
such as paint, aerosols or gas
At Destination 6
Things to Remember
Self assembly furniture will need to be
dismantled prior to the move.
If the attic or loft is not boarded and lit or does
not have safe access our crew cannot enter.
Any items will need to be taken down and
placed in another room ready to be moved.
It is a good idea to keep important
documentation separate and carry it with you
personally or make sure to scan an electronic
copy first.
Unless you've arranged for us to do so,
fixtures and fittings / curtains / blinds will need
to be taken down ready to be packed and
moved by the crew.
Top Tip
Dont forget to let people know you're moving, it's always best to let
them know as soon as possible once details are finalised. Check out
our website for a list of people to inform.
Helpful Tip
Moving overseas is a big event in anyone’s life. If you have children make
sure to tell the children what is happening, and include them in the
process (maybe home selection, planning rooms or area reasearch) as
much as possible. If the kids are happy and they feel included in the
decision making process, they will "take ownership" of their new home
and the transition will be much easier for everyone. See our guide to
moving with children for more advice.
Pre-Move Survey 2 Once your shipment has arrived at destination we
will arrange for it to clear customs and be delivered
to your new home. As you concentrate on settling in
and enjoying your new home our crew will unload
all your belongings and place them in the correct
rooms at your request. If you have selected
unpacking services we will then unpack and place
your items on to flat surfaces exactly where
you require as per your move plan.
Your Move Plan 3 Your team leader will introduce his
Practice makes perfect, but so does planning.
From your move specification obtained at your
pre-move survey every extra detail is planned
to ensure your move runs smoothly - and most
importantly, remains stress free for you.
Your move consultant will create a tailored
plan for your move. This planning ensures all
the resources, your crew, the packing
materials required are all in place. Your Move
Consultant will handle any concerns you have
about lifting or moving carpets, dealing with
chandeliers, crating that
special picture, disposing
of surplus effects and any
number of others you may
have. Once you are happy with
your quotation please call us to
provisionally book your move date
and then sign and return your
acceptance form.
Your Move Day 5
crew and do a walk through of the
property with you to make sure
you're both happy with his plans for
move day. If there is anything you
want kept separately or anything you
don’t want to be moved either move
these items to a dedicated area of
your home or point them out to the
team leader on arrival. Once all
packing and loading is complete your
consignment will be transported to its
destination by your chosen method
of shipment and we'll keep you up
to date with its progress.
If you have selected our full
packing services there are only a
couple of things you need to do to
prepare some items to move. In
your move plan we will list
specifically any tasks that you
have not selected for our crews to
undertake and will therefore be
your responsibility to complete
prior to the crew arrival.
If you're doing your own packing
make sure to start in plenty of
time and let us know if you think
you might need some extra help
with this or would like to buy
packing materials.
Preparing 4
Top Tip
Before deciding whether to pack yourself
or ask us to do it think carefully about the
time and materials required to pack and
most importantly the packing skills
required to ensure your items arrive safely.
If you're unsure why not ask us to provide
a packing cost as an optional upgrade?
There may also be destinations where
self packing is not advised, your move
consultant will discuss this with you.
W e ’ r e w i t h y o u e v e r y s t e p o f t h e w a y .
W i t h B o u r n e s , i t ’ s p e r s o n a l .
I N T E R N A T I O N A L M O V E S

5. The UniGroup Relocation Network has
more than1350 locations in 56 countries
on 6 continents each with experts in the
local area, meaning wherever you’re
going, we’re already there!
G l o b a l c a p a b i l i t y , l o c a l s e r v i c e . W i t h B o u r n e s , i t ’ s p e r s o n a l .
Even when
you’re moving
five time zones,
you’re safe in
Bournes hands
London to LA, Birmingham to
Munich, Auckland to Beijing, Rio
to Edinburgh ... wherever your
journey starts and wherever your
final destination, Bournes employs
meticulous pre-planning, quality
control and careful management
to make sure your move is
successful.
As part of the UniGroup Relocation
Network, Bournes is associated
with thousands of successful
moves every year.
Distance, language, international
documents, local customs and
relocation practicalities are all
taken care of.
Nothing can get in the way of a
successful move.
On average customers get in touch with us
around 3 months before they think they will
need to move, but don’t worry, we’ve helped
people with very short notice moves too.
Bournes help more than 1500 people move
internationally every year.
Bournes average
international customer
takes around 700 cubic
feet of belongings
with them but we can
handle moves of any
size. Last year we
handled moves
ranging from single
items to more than
5000 cubic feet.
Depending on your
destination, shipping by sea
can take from a few weeks to
several months, so Bournes
also offer air freight options
for the things you need fast.

6. Whoever you
are, we’ve helped
you many times
before...
Achieving 99% customer satisfaction
doesn’t happen by accident
Bournes continually invests in staff training so our people can acquire professional
qualifications, enjoy and develop their careers, and give our customers the best advice,
help and service. Here are some comments from our staff and crew about how they view
their work and Bournes customers...
Every move and home is
different, and some are
challenging! It’s all part
of the work I enjoy, getting
customers safely and happily
into their new home.
Darren Haffenden, Crew Member
Our team prides itself
on speed and clarity
when they receive an
enquiry. They understand
the importance of being
able to help whenever a
customer needs them.
Leon Bourne
Our international customers
know they are in the hands
of an experienced expert as
soon as they meet one of our
move consultants. They make
sure I get all the information
needed for a successful move.
Shirley Hills, Move Coordinator
D e d i c a t e d p r o f e s s i o n a l s . W i t h B o u r n e s , i t ’ s p e r s o n a l .
The detail provided
throughout the international
move process was great.
Bournes made moving easy
from start to finish so I could
get straight to work in my
new location.
I’ve done many international
moves and Bournes is the
only company I recommend.
Your team were always
helpful and professional and
are great ambassadors for
your company.
Unfailingly efficient,
courteous, helpful and
reassuring. Made what could
have been a stressful move
seem easy.

7. Service guide...
l International moving specialists for properties of all size
moving to or from any global destination
l Sea and Air Freight
l Pre move consultation and planning
l Range of packing services from full pack to fragile packing
only or self pack
l Export wrapping and custom crating
l Short and long term specialist storage for every
requirement in the UK and Overseas
l Comprehensive Insurance Cover
l Vehicle and Pet Moves
l Additional services including Handyman and Cleaning
A commitment to quality...
Bournes is a proud member of the industry’s leading professional bodies and
ensures superior service worldwide.
Bournes, Harbour Road,
Rye, East Sussex TN31 7TE
E: international@bournesmoves.com
T: +44 (0)1797 228 000
F: +44 (0)1797 228 100
W: www.bournesmoves.com/international
I N T E R N A T I O N A L M O V E S
Proud member of