The document appears to be from a company called t+b solutions that provides coaching and leadership training services. It discusses the company's approach of focusing on outputs and measurable returns on investment from training. It also addresses some typical misconceptions about training and emphasizes that the company aims to deliver behavioral changes rather than just training.

1. Peter Bull
A Dance
1
Thursday, 3 February 2011

2. Services
Services
Difference
Who
Difference Power Dancing
Where
Who
Say
Where Infomercial
Listen
Say Confusion
Qualify
☹
Listen Qualify ☹
Confusion
Infomercial
www.tandbsolutions.com
Thursday, 3 February 2011

3. What
Services
Difference
we do
Who Coaching
Where
Psychometric
Assessment
Say
Listen Certificate Level
Programs
Qualify
Non-Certificate Level
Programs
☹
Confusion
Consulting Services
Infomercial
www.tandbsolutions.com
Thursday, 3 February 2011

4. Who we work
with
4
Thursday, 3 February 2011

5. Where we work
Offices /
Representation
Thursday, 3 February 2011

6. Where we
conduct our
leadership
programs
Thursday, 3 February 2011

7. Services
Coaching
Difference
Who
Why? t+b solutions
We believe that an investment in
Where
Human Resource Development (HRD)
should be like any other CAPEX, that
Say
is, it should deliver an ROI, should
have a payback period and should be
Listen
aligned with the corporate strategy.
Qualify
☹
Confusion
Infomercial
www.tandbsolutions.com
Thursday, 3 February 2011

8. Common Approach
(Input Focussed)
?
INPUT PROCESS OUTPUT
www.tandbsolutions.com
Thursday, 3 February 2011

9. t+b solutions Approach
(Output Focussed)
?
INPUT PROCESS OUTPUT
www.tandbsolutions.com
Thursday, 3 February 2011

10. Services
Difference
Who
Where
Say
Focus t+b solutions Others
Listen
Pre Training Yes 10%
Qualify
Training Yes Yes
☹
Post Training Yes 20%
Confusion
Infomercial
www.tandbsolutions.com
Thursday, 3 February 2011

11. Services
Who do I Want
to Dance With?
Difference
Who
Where
Say
Listen
Qualify
☹
Confusion
CEO or HR Director
Infomercial
www.tandbsolutions.com 11
Thursday, 3 February 2011

12. Services
Difference
Who
Where
Are there any people related
issues in the business that
Say your are not happy with?
Listen
Qualify
☹
Confusion
Infomercial
www.tandbsolutions.com 12
Thursday, 3 February 2011

13. Services
‘I keep losing
good staff’
Difference
‘I cannot get my
Who staff to ….’
‘supervisors are afraid to
discipline their staff’
Where
‘it is impossible to get
staff to make decisions ‘we are looking to
Say here’ expand our business’
Listen
‘I need help with
‘managers will not developing my successor’
tell me like it is’
Qualify
‘I spend money on training
☹ but nothing changes’
Confusion
................
Infomercial
www.tandbsolutions.com 13
Thursday, 3 February 2011

14. Services Should I call him now and
set-up a meeting?
Excellent!
Difference
Who
What day would you like to
meet him? Very Good
Where
Say
What day should I tell him to Pretty
call you? Good
Listen
Qualify Is ok if I give him your
number and ask him to call? Good
☹
Confusion Just give me the lead Fair
Infomercial
www.tandbsolutions.com 14
Thursday, 3 February 2011

15. Services
What is not a good referral?
Difference
Who
Where
Say
Listen
Cost related objections are not
necessary an indicator of a bad
Qualify
referral.
In many instances, people do
not compare apples to oranges
☹ and so cost becomes a
perceived problem.
Confusion
Infomercial
www.tandbsolutions.com 15
Thursday, 3 February 2011

16. Services
Difference
Typical Misconceptions about Training
Who
Anybody can do it
Where
It’s a nice to have
Say
Listen
HR is an admin service
Qualify
Not integral part of business
success
☹
Confusion
Infomercial
www.tandbsolutions.com 16
Thursday, 3 February 2011

17. Well that brings us to the end of
the session.
If you have any questions, I would
be very happy to try and answer
them.
In the meantime, just remember
that.... if you are investing in
training, you should get a return.
And to get that return, invest with
t and b.
That’s me :-)
www.tandbsolutions.com
Thursday, 3 February 2011

18. Don’t buy training,
buy behavioural
change!
?
Peter Bull
t+b solutions
peter@tandbsolutions.com
www.tandbsolutions.com
Thursday, 3 February 2011

19. Questions
& Answers
19
Thursday, 3 February 2011