Bal Mukund Patel is a seasoned IT professional with over 11.5 years of experience in software development, project management, and client relationship management, primarily within the telecom and banking sectors. He has expertise in the full software development lifecycle, having held positions at IBM India Pvt. Ltd. and Wipro Technologies, where he played significant roles in the development and implementation of various systems and applications. His technical skills include programming languages such as C, C++, and Core Java, as well as experience with databases and tools relevant to software development and project execution.

1. BAL MUKUND PATEL
: bmukund.patel@gmail.com
: +91-9552570214
A result-oriented professional, imbibed with excellent leadership, mulch-cultural, time management and project execution
capabilities, seeking assignments in Software Development, Maintenance & Support and Project Execution with an
organization of high repute, preferably in IT sector
Profile Summary
• A dynamic professional with over 11.5 years of experience in Software / Application Development, Client Relationship
Management, Application Support and Project Management
• Adept in end-to-end development of software from inception, requirement specifications, planning, designing,
implementation, configuration, testing, documentation and closure in coordination with cross-cultural teams across
Telecom & Banking Domain
• Highly skilled in designing solutions with sound understanding of technical/ operational bottlenecks as well as issues put
forth by the clients; troubleshooting the same to avoid further escalation
• Gained one month onsite experience for HP OpenView Implementation at Qatar Airways, Doha(Qatar)
• Technical expertise in all the phases of Software Development Life Cycle (SDLC) entailing requirement analysis, design,
development, Implementation, delivery and troubleshooting
• A keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring
effective management of various resources to meet project specifications
Organizational Experience
Since Dec’07: IBM India Pvt. Ltd., NOIDA as Senior System Engineer
May’04-Nov’07: Wipro Technologies, Gurgaon as Senior Software Engineer
Key Result Areas:
• Mapping client's requirements and providing best solutions
involving evaluation / definition scope & finalization of
requirements for completing the projects
• Providing end-to-end management support for multiple projects
from conceptualization & visualization till technology mapping
• Interacting with users for requirements gathering, analysis &
testing of systems; undertaking activities pertaining to
development, testing, troubleshooting & implementation of
applications
• Managing activities such as analysis, execution & preparation of
reports and development of engineering test cases for design
verification / product validation
• Handling various technical aspects like software design / coding
and monitoring critical paths for taking appropriate actions
• Serving as single point of contact / interface for supporting client
on various projects and technical issues
• Identifying & analyzing defects, questionable functions, errors and
inconsistencies in software program functions, outputs, online screens & content
• Conducting case study for project planning, scoping, estimation & tracking and engineering test cases design / strategies for
the design verification / validation
EDUCATION
• Master of Computer Application in MJP Rohilkhand University, Bareilly, UP in 2003
• Bachelor of Science in SMMT Degree College, Ballia, UP in 1999

2. TECHNICAL FORTE
• Development/Productivity Tool: HPIUM 6.0, HPOV TeMIP, BEA Tuxedo, PVCS, Clear Case, Vi
• Network/Telecom/RT/Systems Software: CDMA, Billing Mediation, Banking Billing
• Programming Languages: C, C++, Pro*C, Core Java
• Job Scheduling Tool: CronJob, Autosys, IBM Workload Scheduler (Tivoli)
• Scripting Languages: Perl & Shell
• Databases:SQL, PL/SQL, Sybase & Oracle, Data Stage
PERSONAL DETAILS
• Date of Birth: 14th Jun’1979
• Visa Detail: USA H1B-Petition Valid till 31st
July 2018
• Present Address: C/o Rakesh & Bishwanath Prasad, B2/905, Nandan Inspera, Datta Mandir Road, Wakad, Pune, MH- 411057
• Permanent Address: S-1, Second Floor, C-1/67, DLF Ankur Vihar, Loni, Ghaziabad, UP - 201102
Refer annexure for projects handled

3. ~Annexure~
PROJECTS HANDLED
At IBM India Pvt. Ltd, Pune (Client Location)
Title: SCPDB and TermCell
Operating System(s): UNIX
Skills: Perl, Shell, PL/SQL, SQL
Environment: AIX
Client: Idea Cellular Limited, Pune
Period: Aug’14 – Till Now
Description: Idea Cellular Limited, a major telecom service provider company in India. IBM India is supporting Idea Cellular
Limited for the major telecom modules and their support & solutions. The Reporting portfolio is the module for different types
of Idea subscriber reports. It has several sub-modules Billing Interface, SCPDB, TermCell etc. The SCPDB project is to extract the
metadata generated from the pre-paid usage of various services provided by IDEA cellular, transform it and then load it to the
repositories. The business purpose of TermCell application is to provide single view of both pre-paid & post-paid MIS to the
business for TERM (Telecom enforcement & resource monitoring agency) CELL reporting need. This is a TRAI / DOT mandate.
Role: Technical Delivery Manager and Solution Designer for SCPDB and TermCell Modules. Managing the team and design the
new solution in the technology used Data Stage, Oracle 9i, CronJob, Tivoli, Perl & Shell Script. Managed design, coding and
testing of different small interfaces of billing projects with maintenance work.
At IBM India Pvt. Ltd, Noida
Title: Billing Portfolio
Operating System(s): UNIX
Skills: C, Pro*C, Perl, Shell, CORE JAVA, PL/SQL, SQL, XML
Environment: Sun Solaris, HP-UX, HPIUM 6.0
Client: Vodafone Spain
Period: Jan’12 - Jul'14
Description: Vodafone Spain, a telecom service provider company in Spain. IBM India is supporting Vodafone Spain for the
different modules and Billing Portfolio is one of the major modules. The Billing portfolio is the module for all the billing needs for
the Vodafone customers. It has several sub-modules Mediation, Cifra, Catalogo Commercial, SDP, SIRA, FINTRA, PUC, CALLP,
Infranet, FUGA & INTEFACT, ARBOR etc. The Billing Mediation is the module implemented in HPIUM 6.0 to filter the CDR coming
from network elements to the other systems like user, customer care, etc. The Cifra Module implemented in Java, JSP,Perl, Shell
& Oracle which is checking the CDRs between the billing mediation systems. The Catalogo Commercial Module implemented in
NCRM Tool & Oracle which is checking the different product and services implemented on the Pre-paid customer of Vodafone.
The SDP Module implemented in XML which displayed & updated different pricing plan for the Pre-paid customer of Vodafone.
Role: Module Lead for Billing Mediation Project implemented in HP Cots Product HPIUM 6.0. Managed Cifra Application,
Catalogo Commercial & SDP Modules. Writing codes in C, Pro*C, CronJob, Autosys, Perl & Shell Script, JAVA, XML and SQL.
Managed design, coding and testing of different small interfaces of billing projects with maintenance work.
Title: Credits & Collections of NStar
Operating System(s): Sun Solaris
Skills: C/Pro*C, Perl & Shell Script, SQL
Environment: Sun Solaris, PVCS
Client: NStar, USA
Period: Jun’11-Dec’11
Team Size: 6
Description: NStar, USA was an Electric and Gas Distribution Company which transmitted & distributed Gas and Electricity is
eastern and southeastern state of Massachusetts, USA. IBM India got the responsibility to support and enhance the different
modules like Credits & Collection, Customer Information Systems and Galaxy (Call-Center) of NStar customers.
Role: Configuration Engineer to design codes in new configuration tool PVCS and Senior Developer to support existing code and
enhance codes in C/Pro*C, Perl , Shell Script and SQL.
Title: AIX Server Migration for CCMS

4. Operating System(s): AIX 4.3 & 5.3
Skills: C++, Perl, Shell, SQL
Environment: AIX
Client: IBM Global
Period: Jan’11-May’11
Team Size: 3
Description: IBM Global has the software CCMS (Customer Contact Management Software) to manage the data of contractual
offering for the organization. CCMS software is completely C++ based application. IBM India got the responsibility to upgrade
the existing AIX version 4.3 to 5.3. This migration is required for the speed up the performance of the existing CCMS software
application with the upgraded C++ version XLC 10 on new AIX environment 5.3.
Role: Senior Developer to write codes in C++, Perl, Shell Script and SQL. Involved in resolving run-time issues related with the C+
+, Perl, Shell script and cronjob in the migration.
Title: Consolidated Billing System (Payments)
Operating System(s): Sun Solaris, HP-UX
Skills: C++, Shell, SQL
Environment: Sun Solaris, HP-UX
Client: Citigroup, USA
Period: Nov’09-Dec’10
Team Size: 4
Description: Citigroup is a leading financial sector worldwide. They are managing some of their financial services divided in
different modules like Payments and Treasury View. IBM India got the responsibility to support the different modules like
Payments and Treasury View of Citigroup and L1-L2 support of Citigroup customers.
Role: Senior Developer to write codes in C++, Shell Script and SQL. Involved to resolve issues related with the C++, shell script
and cronjob in the Payments module.
Title: AIX Server Migration
Operating System(s): IBM-AIX
Skills: C, Pro*C, Shell, SQL
Environment: AIX 5.2 and 5.3
Client: Maruti Suzuki India Limited
Period: Aug’09-Oct’09
Team Size: 4
Description: Maruti Suzuki India Limited (MSIL) is a leading automobile industry in India. They are man-aging all their various
modules like Finance, Payroll, Vendor sales, Materials, Spare parts etc using AIX server version 5.2. IBM India got the
responsibility to upgrade the existing AIX version 5.2 to 5.3. This migration is required for the speed up the performance of the
various modules of MSIL.
Role: Senior Developer to write codes in C, Pro*C, Shell Script and SQL. Resolved compilation and run-time issues in C, Pro*C and
shell script codes.
Title: Sales and Service
Operating System(s): UNIX
Skills: C, Pro*C, Shell, SQL
Environment: Tuxedo, Sun Solaris, HP-UX
Client: Vodafone Spain
Period: Dec’07-Jul’09
Team Size: 6
Description: Vodafone Spain, a telecom service provider company in Spain. IBM India is supporting Vodafone Spain for the
different modules and Sales & Services is one of the modules. The Sales and Services module has four projects PUNTOS,
CREDITOS, IMEI and Palabra Clave. In PUNTOS, the Vodafone customers are getting points as per their usability and redeem
their points to shop from Vodafone stores. In CREDITOS, the Vodafone customers are getting credits as per their usability and
redeem their credits in euros. In IMEI, the complete maintenance work for the Mobile IMEI number for the Vodafone customers.
In Palabra Clave, the Vodafone customers are getting 4-digit key for the customer care sup-port as per their personal detail in
the Vodafone database.

5. Role: Senior Developer & Module Lead to write codes in C, Pro*C, Shell Script and SQL. Involved in design, coding & testing of
different small interfaces (Evolucion de Puntos, CIF, CR3 p18) in Puntos and Siebel-Creditos Integration in Credits
At Wipro Technologies, Gurgaon
Title: Data Consolidation of Broadwing into Level 3 Communications
Operating System(s): UNIX
Skills: C++, Perl, SQL, PL/SQL
Environment: UNIX Server
Client: Level 3 Communications, USA
Period: Jun’07-Nov’07
Description: Level3 Communications, USA, a service provider company has acquired Broadwing, another service provider
company in USA. They are migrating entire billing database into one billing product Kenan and also upgrading the existing Kenan
version 11.5 to 11.7. This Project was divided into several modules like NCO, TRAC, Invoice Generation, Usage Detail, IP
Configuration and Colo Configuration.
Role: Developed codes in C++, Perl Script, SQL, and PL/SQL. Involved in Analysis, Design, Coding and testing of 4 interfaces (NCO,
TRAC, Invoice Generation and Usage Detail) of this project.
Title: Implementation of HP OpenView Product
Operating System(s): UNIX, Windows 2003 Server
Skills: Perl, Shell
Environment: HP OVO and OVIS
Client: Qatar Airways, Doha (Qatar) and Wipro Infotech, Mumbai
Period: Feb’07-Apr’07
Team Size: 4
Description: Qatar Airways has implementing complete HP OpenView product suits like NNM (Network Node Manager), OVO
(OpenView Operations), OVIS (OpenView Internet Services), Reporter, OVSD (OpenView Service Desk), Radia, OVPI (OpenView
Performance Insight) to manage their servers placed on different location.
Role: Developed fresh codes in Perl Script. Implementer to implement HP OVIS and OVO. In OVO, worked in OVO templates to
update and monitor the different server as an agent. For this I used Perl script to run on the server. Installed server and
customized it with the customer requirement to checking the availability of FTP files and specified HTTP address.
Title: Advanced Element Management System (AEMS) and Common Provisioning Architecture (CPA)
Maintenance
Operating System(s): Sun Solaris
Skills: C++, Perl, Shell, SQL, PL/SQL
Environment: HP TeMIP NMS framework
Client: MOTOROLA Inc, USA
Period: Nov’04-Jan’07
Team Size: 5-10
Description: In AEMS (Release 18), there were 7 FMs in TeMIP Framework of Motorola OSSD and most of the FMs depended on
Real Time Alarms coming from networks elements. The project was developed in reverse order: OMCR RELAY FM was one of the
FMs to implement in TeMIP Framework of Motorola OSSD. It was developed in C++ on Solaris platform using Visual TeMIP
framework. This module interacted with alarm collection server to receive the alarm. On receiving the alarm, it extracted the
state and severity of the alarm. An MOT_FMDB was the R18 (AEMS) database for the TeMIP Framework in Motorola OSSD. The
database creation code was written in shell scripts. This database was used by four AEMS functional Module (BTSDLM Server, NE
Diagnostic, EAP and CMWIZARDS). NE Diagnostic FM was one of the FM to implement in TeMIP Framework of Motorola OSSD. It
was developed in C++ on Solaris platform using Visual TeMIP framework. This Feature contained 3 parts GUI, NOMS and DAL.
AUTOMAP_FM FM was one of the FM to implement in TeMIP Framework of Motorola OSSD. It was developed in C++ on Solaris
platform using Visual TeMIP framework. This module interacted displays the logical Map of all the existing networks elements on
Geographical Map. At the time of support of the project, it involved work on two small modules: Access Control was a
functionality of TeMIP where one could give some control to the directive of entities and sub entities. Code was done in Shell
Script. The Real Time View was the also the functionality of TeMIP where one updated the Real alarm generated from NEs. We
updated the enumeration value of one datatype. The DAL (Data Access Layer) in CPA UMTS is used by no. of FMs.

6. Role: Developed fresh codes in C++ (TeMIP Framework) basis SDLC (Requirement Analysis, Designing, Coding, Testing, and
Review) process. Worked on OMCR RELAY FM, NE Diagnostic and AUTOMAP_FM FM. DBA in MOT_FMDB to update structure of
existing database into new one. Updated existing codes in Shell, PL/SQL. Support Engineer to update existing code written in
TeMIP and OCCI for the modules Access Control and Real Time View. Updated existing code written in OCCI and PL/SQL. In CPA
Support, supported DAL Part. DAL of CPA done in OCCI, C++. Also involved in some PL/SQL code.
Title: UMTS System Release 3.0 (USR3.0) Development
Operating System(s): Sun Solaris
Skills: Core Java, TDMA/CDMA/UMTS & ClearCase
Environment: Hummingbird Exceed 6.0
Client: Motorola Inc, USA
Period: Jun’04-Oct’04
Description: Motorola OSSD (Operation Support Systems Division) has partnered with Wipro for implementation of some of the
features and functionality of the next generation converged OMC. The architecture definition for ‘Converged OMC’ project
requires performance evaluation of CPA provisioning task for a CDMA network element. For this purpose a set of 13 commands
is implemented and performance is recorded for the same. The set of commands has ADD, DELETE, EDIT and DISPLAY. The
objective is to present the time statistics for provisioning of the IT3.3 packet BTS network element in CPA. In the context of this
prototype, provisioning implies only the changes in the CPA database. These changes are not distributed/downloaded to NEs.
Role: Developer to write fresh codes in java and also involved in writing some Algorithms. In this project follow the SDLC
(Requirement Analysis, Coding, Testing, and Review) process.

7. Role: Developed fresh codes in C++ (TeMIP Framework) basis SDLC (Requirement Analysis, Designing, Coding, Testing, and
Review) process. Worked on OMCR RELAY FM, NE Diagnostic and AUTOMAP_FM FM. DBA in MOT_FMDB to update structure of
existing database into new one. Updated existing codes in Shell, PL/SQL. Support Engineer to update existing code written in
TeMIP and OCCI for the modules Access Control and Real Time View. Updated existing code written in OCCI and PL/SQL. In CPA
Support, supported DAL Part. DAL of CPA done in OCCI, C++. Also involved in some PL/SQL code.
Title: UMTS System Release 3.0 (USR3.0) Development
Operating System(s): Sun Solaris
Skills: Core Java, TDMA/CDMA/UMTS & ClearCase
Environment: Hummingbird Exceed 6.0
Client: Motorola Inc, USA
Period: Jun’04-Oct’04
Description: Motorola OSSD (Operation Support Systems Division) has partnered with Wipro for implementation of some of the
features and functionality of the next generation converged OMC. The architecture definition for ‘Converged OMC’ project
requires performance evaluation of CPA provisioning task for a CDMA network element. For this purpose a set of 13 commands
is implemented and performance is recorded for the same. The set of commands has ADD, DELETE, EDIT and DISPLAY. The
objective is to present the time statistics for provisioning of the IT3.3 packet BTS network element in CPA. In the context of this
prototype, provisioning implies only the changes in the CPA database. These changes are not distributed/downloaded to NEs.
Role: Developer to write fresh codes in java and also involved in writing some Algorithms. In this project follow the SDLC
(Requirement Analysis, Coding, Testing, and Review) process.