- The scenario describes Recycled Furnishings, which makes outdoor glass furniture from recycled materials. Robert, the long-time shipping manager, is retiring. - When Robert first joined, his management style aligned with Scientific Management, emphasizing optimized tasks and standardized processes. - In the 1980s-90s, management thought shifted due to technological/social changes. Robert adapted his style and the company succeeded. - As the new shipping manager replacing Robert, the student will compare their 21st century approach to Robert's, and discuss implications for the shipping division and Thor's international launch.