PepsiAmericas faced challenges in 2000 with an autonomous business model that lacked integration. They lacked IT capabilities to meet retailer demands. Moving to a coordination model by creating a common data repository (CDR) and data warehouse (DW) allowed for integrated data across business units. This provided efficiencies but standardizing processes proved difficult due to different requirements between regions. Non-IT executive support was key in developing consistency, uniformity and governance for the new model. The coordination model provided opportunities to enhance performance and costs while allowing business units flexibility.

1. EVOLUTION OF PEPSI AMERICAS: AN ARCHITECTURAL JOURNEY.
BY KHURRAM ILYAS CHAUDHRY
CHALLENGES
At the turn of the century in 2000, at the time of the formation of PepsiAmericas, it was rooted
more in business unit autonomy. The organization logic was based on synergies from related, but
not integrated, business units. While PepsiAmericas pursued economies of scale through shared
services, they typically grew through the success of the individual business units and acquisitions
of other related businesses, example being merger between Whitman Corporation and Pepsi
Bottlers. Also the increasing power of the retailers necessitated transformation. It required
process redesign and systems rationalization. The business managers looked to the IT unit
to meet these challenges. The company however lacked IT capabilities needed to cater the
demands of these retailers in a cost efficient way and to elicit the value expected from its
acquisitions. PepsiAmericas at this time made a principled decision to use technology to maximize
its potential.
One of the reasons behind this shortcoming was that they were operating in the
Diversification quadrant. This model however was not suitable for them and posed the following
drawbacks: -
 Produced a fragmented and disjointed collection of architectures.
 Economies of scale were not realized.
 High cross-silo integration effort.
 LoB-specific approach to problems.
 Siloed, redundant technology, no cross-silo reuse of technology assets.
In order to decide which quadrant a company (or business unit) belongs in, two questions need to
be answered:
 To what extent is the successful completion of one business unit’s transactions dependent
on the availability, accuracy, and timeliness of other business units’ data?
 To what extent does the company benefit by having business units run their operations in
the same way?

2. While the answer to the first question was affirmative, Ken Johnson (CIO) noted that the reasons
for establishing standardized processes were different for CEE than for USA. One example being
the SOX controls were not applicable to CEE. Based on this information it could be safely assumed
that PepsiAmericas belonged in the Coordination quadrant.
At the time of formation of PepsiAmericas in 2000, it served customers through conventional
routes. With growth conventional route approach became impractical. In 2001 they initiated a
series of IT enabled business changes to address changing market demands and help automating a
company’s core capabilities. This Next Gen initiative had mixed results. An effective
foundation for execution depends on tight alignment between business objectives and IT
capabilities, and this effort failed to provide this alignment. However it did enable a rapid
integration of companies acquired.
Customer Alignment being the next triggered very little IT work. For the most part, the people
continued to use, the technology platform developed for Next Gen. It was primarily geared at
reorganization from a self-contained and autonomous regional setups to a more functional
organizational model. This reorganization was accompanied by a certain level of process
centralization. The international subsidiaries remained relatively autonomous.
CDR AND DW
Competitive Edge provided a technology foundation for a more informed and responsive business.
The creation of CDR and DW enabled a common understanding of data across the business
units. This integration of data allowed PepsiAmericas to adopt the coordination model. This
however does not apply to every company. As mentioned previously only if the successful
completion of one business unit’s transactions is dependent on the availability, accuracy, and
timeliness of other business units’ data would the company benefit from this effort. In
companies that offer different products and services to different customers, so central
management exercises limited control over those business units. These companies would
normally grow primarily through the growth of individual business units. In these companies
it would be better to follow the diversification model and diversification would enable them to:
 More responsive to LoB needs.
 May increase innovation due to the closer position to business.

3. Coordination allowed it to integrate untold number of products or processes without forcing
standardization. It is however worth noting that, unlike the Unification model, while most
insurance processes were not be standardized across all business units or products. Within
individual business units and product lines, PepsiAmericas was moving toward a Unification
model (individual LOB) to capture potential efficiencies and enable predictability, on an
enterprise level they decided to stay in the Coordination model.
NON IT EXECUTIVES
The primary challenges faced during creation of CDR and DW were as follows: -
 Consistency. Standardization is not primarily an issue for information systems; people
must come to agreement on the whys and hows of defining which measures to derive.
 Uniformity. All branches and LOBs should have a uniformity in processes. In case of
PepsiAmericas they had very different process requirements as aforementioned.
The non IT executives were thus required to play a very important role in creation of this
consistence and uniformity across the enterprise. It has to be understood over here that
standardization and integration is not an IT issue. It is a business issue, therefore the focus needs
to be higher than just IT, it should be on the company’s operating model and without the help
and active involvement of the Non IT executives such an initiative can never be materialized.
Appropriate executive attention was especially beneficial in the following areas:
 Environment analysis. External information, such as strengthening retailers and
competitive analysis. Identifying the new capabilities to keep the competitive edge.
 Management process. The management process sets the targets, defines the key figures,
monitors performance, and implements the measures. They also look into possible
reorganization efforts to enable IT with these initiatives. Without such efforts, especially
in the Customer Alignment the integration efforts in Competitive edge would not have
been fruitful.
 Standardization. Uniform metrics, management processes, and incentive policies make
it easier to anchor the strategy within the organization and communicate its objectives.
 Governance. Most important among all these being the governance.

4. Based on the aforementioned information a complete standardization was therefore not a
possibility for PepsiAmericas. This initiative however exposed opportunities that improved data
could create for the business. Specifically the steps taken in this regard were as follows:
 Executives started to change their approach towards change management and strategic
priorities.
 A PMO was formed.
 Execution teams were formed by pairing IT leads with business leads.
 A more disciplined life cycle increased the role of Sr. Executives in corporate governance
resulting in a stronger IT-Business partnership.
RESULTS
Once in the coordination model, they now had the opportunity to provide services across the
enterprise all the while enforcing management mandates. Leveraging on this capability they built
Demand Planning, Power Presell, and Perfect Pallet. This was a giant leap in simultaneously
enhancing performance, cost effectiveness and business capabilities. This capability allowed the
different business units to focus on optimizing their operations and utilizing integrated core reaping
huge costs and supply chain operational benefits.
PROS AND CONS
Thus at the end the whole exercise allowed them to:
 Maximize economies of scale.
 Support strategic direction towards data storage consolidation, rationalization of
redundant applications, and technology standardization among LoBs and facilitated
information sharing across LoBs.
This came with a cost though:
 Can be less responsive to individual LoB needs, because the centralized EA
capability must analyze needs of multiple LoBs and various trade-off options to avoid
specialized, one-off solutions.
 May impede innovation.