Scope conference 2010 in Florida, Bill Stankiewicz attended. www.shipperswarehouse.com

1. Technology As The Path To Excellence In
Independent Pharmacy
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2. Technology As The Path To Excellence
Topics
1. Who and What Is Pharmasave?
2. The Pharmasave Strategy
3. Technology Is Key
4. Our Technology
5. Technology As Part Of Our Strategy
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3. Who and What Is Pharmasave?
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4. Who and What Is Pharmasave?
• 425 Independently owned and operated
community pharmacies
• 6% of Canadian market
• Largest banner of independents
• Market dominated by two large chains
and growing mass merchandisers
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5. Who and What Is Pharmasave
• Heavily regulated industry
• Approx. 50% pharma under government
regulation (industry-wide)
• Government budget deficits forcing generic
drug price down and eliminating commercial
terms
• Heavy consolidation in industry
• OPERATIONAL EFFICIENCY IS CRITICAL
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6. The Pharmasave Strategy
MISSION
SHAREHOLDER COMMITMENT:
We will work with our members to ensure the success
of their retail business and the Pharmasave Brand.
CUSTOMER COMMITMENT:
As a trusted and dedicated member of your neighbourhood
healthcare team, we are committed to providing exceptional
service to all those in our community.
VISION
“Pharmasave is the best drugstore in your community”.
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7. The Pharmasave Strategy
VALUES
INTEGRITY: We build trust
CARE: We act with compassion
RESPECT: We treat everyone with
understanding and dignity
PROFESSIONALISM: We exceed expectations
through our knowledge
and service
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8. The Pharmasave Strategy
STRATEGIC GOALS
1. Build and live our Brand.
2. Provide the best pharmacy program to support
profitable delivery of healthcare products and services
by independent pharmacies.
3. Ignite our front store by becoming leading retailers in
merchandising and core programs.
4. Ensure that all Pharmasave owners, pharmacists and
employees are equipped to deliver exceptional
customer service.
5. Increase market place presence through a coordinated
store growth strategy.
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9. Technology Is Key
1. The right people doing the right things for
the right reasons
2. Operational efficiency and dexterity are
critical
3. Technology is fundamental to achieving
#1 and #2
4. Industry and organization have not been
technologically “astute”
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10. Technology Is Key
Pharmasave technology strategies and
projects are a “case study” in:
• Culture change
• Collaborative project management
• Innovation
• Execution
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11. Technology Is Key
Objectives
1. Enhance the experience for customers and
members
– Fast, reliable and integrated POS systems
2. Create efficiencies at store and office level
– Master data management – Item Master
available to stores
– Integrate multiple systems into one
3. Improve profitability
– Predictive analysis – available real-time from
single version of the truth
– Good Data = Good Decision = Maximize Profit
– Manage retails to optimize pricing
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12. Our Technology
Dispensary System
• In over 80% of our stores
• What is Kroll?
– .net application
– Feature rich, easy to use application
– API’s for Automation, IVR and other 3rd party
components
– Regulatory requirements – by province
– Integration with the POS
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13. Our Technology
Store System
• Finestra
– Pilot Project
– Approach with small number of stores
• Key Components
– Robust POS system
– Integration with Rx
– Integration with Enterprise systems
– Ability to manage Loyalty (Airmiles)
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14. Our Technology
Merchandising Systems
– Redevelop to integrate key functions
– Master Data Management
• Item Master
• Location Master
• Promotions
• Standardization
– Ability to integrate with flyer
– Integration with planogram
– Future rich to manage unique areas of our
business –
• CFO and pre-books
• Integration with Vendors and Wholesalers
• Autoship
• Volume buys
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15. Our Technology
More Components ☺
• Portal
– Existing system is outdated and not
scalable
– Microsoft SharePoint 2010
– Content management feature
– Store and office “extranet”
– Communication platform
• Access to information (internal and
external)
• Collaboration – Rx Blog
• Single sign on
• Surveys, etc
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16. Our Technology
Business Intelligence
– Existing system comprised of multiple systems
– Conflicting standards -
• Master data management
• Communications protocols
• Rely on a number of legacy vendors and
wholesalers to provide data
– Multiple sources
• POS
• Merchandising
• Rx
• Wholesale
– Move to SSAS, SSRS and SSIS
– Single version of the truth
– Pilot phase include BI foundation
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17. Our Technology
Central Maintenance of the Kroll
Dispensary System
• Central maintenance of the drug files
• Standards pricing trees
• Software version control
• Backup management
• Significant reduction in audit risk
• Maximize profitability
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18. Technology as Part of Our Strategy
“Provide the best pharmacy program to support
profitable delivery of healthcare products and
services by independent pharmacies”
– Kroll
– KCM
“Ignite our front store by becoming leading
retailers in merchandising and core programs”
– Finestra
– Merchandising System
– Portal
– BI
“Ensure that all Pharmasave owners, pharmacists
and employees are equipped to deliver
exceptional customer service”
– Integrated systems
– Loyally
– IT focus enables us to Build our Brand and
ultimately grow our business (Goals 1 & 5)
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19. Technology As The Path To Excellence
Questions?
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