Beyond Diagnostics & Erasure – The Future of Ultra-Efficient Mobile Device Processing
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Data brings value that informs the mobile device journey, helps businesses make key processing decisions, improves processing efficiency and dictates disposition path across the omni-channel. By harnessing the power of this data across the mobile device lifecycle, you can optimize value by shortening the time your devices spend in the warehouse. Join this session to learn how to: Simplify grading, erasure, and diagnostics across the device ecosystem Enable solution-focused API integration with existing ERP / WMS / AMS systems Employ lean processing principals
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Beyond Diagnostics & Erasure – The Future of Ultra-Efficient Mobile Device Processing
- 1. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Alan Bentley | President Global Sales Russ Ernst | Executive Vice President, Products and Technology Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved.
- 2. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved.Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Presenters Alan Bentley, President of Global Sales Russ Ernst, EVP of Product & Technology
- 3. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Today’s Agenda • A look at the second-hand mobile device market • How to simplify grading, erasure, and diagnostics across the device ecosystem • How to enable solution-focused API integration with existing ERP / WMS / AMS systems • Guidelines for employing lean processing principals
- 4. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. The Global Mobile Device Market is Slowing The growth of used smartphone sales has taken a toll on the sale of new smartphones globally. 4
- 5. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. OEMs race to price devices higher, causing consumers to keep devices longer & invest in the second-hand mobile market. 0 10 20 30 40 50 60 Value of Phones 2017 2022 0 50 100 150 200 250 300 350 Number of Resold Phones 2017 2022 165M 290M $52.7B $19.7B Compound Annual Growth Rates = 12% Compound Annual Growth Rates = 22% Source: IDC
- 6. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 6 Challenge for Mobile Processors: Process mass volumes of devices thoroughly and efficiently. Typical device recyclers process tens of thousands of devices per month • Devices need to be efficiently assessed, processed and certified The devices contain a lot of sensitive information • Emails, documents, spreadsheets, customer data, passwords, pictures, etc. Resetting the smartphone back to factory default settings doesn’t wipe the data • Primary data erased with Factory Reset • But secondary data remains in storage: – iOS data is encrypted, but is still considered at risk – Less than 5% of Android data is encrypted making Android easily recovered using freely available tools
- 7. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Mobile Device Lifecycle ConsumersCarriers 3rd party logistics / Warehouse Buyback / Trade-in OEM Retail Repair Enterprise Insurance Call Center
- 8. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Mobile processors receive devices from a wide range of sources Carriers account for a relatively large piece of the US secondary market, with an estimated 15-50 million devices coming from the top 4-5 carriers on annual basis. Sources: Primary research conducted by M-Brain on behalf of Blancco in late 2018. Sources of phones: Carriers Retailers OEMs Online platforms Kiosks Wholesalers End-users Corporations Phones processed in the US Sold further in the US Returned and sold through the sourcing channel Sold further overseas Reasons for collecting devices: • Trade-in • Repair • Insurance (replacement) • Recycling • Corporate Types of mobile processors: • Trade-in services • Insurance • 3PL • Wholesalers • Online platforms • Retailers
- 9. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 9 Diagnose & Securely Erase iOS & Android Devices – from the Store to the Warehouse • Select from 13 erasure standards, including Aperiodic Random, Crypto Erase and DoD 5520.22M algorithms • Fastest iOS and Android erasure on the market (with verification) • Verifies the overwriting standard was a success and written to all sectors of the device • Permanent data removal with 100% tamper-proof audit trail Most Secure & Reliable Mobile Data Erasure in the World • Customers include mobile network operators, retailers, insurers, carriers, device processors, refurbishers and repair centers • Easily, quickly and accurately identify and resolve performance issues on mobile devices • Proven to reduce No Trouble Found returns, save on operational costs and increase customer satisfaction Most Comprehensive Mobile Diagnostics
- 10. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Blancco Mobile Diagnostics & Erasure: New Features • Bypass iOS UI setup • Perform rapid erasure for iOS devices in DFU mode and for Android devices with manual ADB enabled/disabled • Identify key locks and determine device value quickly so operators can route faster, including IMEI, FMiP, Rooted/Jailbroken checks and carrier locks • Track devices across their full lifecycle (e.g. carriers can track actions taken by re-manufacturers) • Perform e-Sim erasure • Integrate with a webcam to take photos of devices and save to your servers; use these to assist with grading, to feature device photos in reports, etc. 10
- 11. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 11 Simplify grading, diagnostics & erasure with Mobile Workflows. • Automate erasure, grading, device lock checks, activation processes and more. • Reduce training times. • Intelligently process assets based on specific customer needs, device profiles and Mobile OS requirements. • Build repeatable processes for erasure, grading and diagnostics across the entire mobile processing lifecycle. • Reduce the threat of human error. • Create a tiered pricing structure based on specific security requirements • Split out multiple workflows based on your internal processes and customer requirements • Weed out common issues early in the grading/ diagnostics process (e.g. battery tests, mobile locks) to prevent unnecessary touches and wasted time • Create conditional data points based on desired outcomes L1 Process L2-L3 Process VIDEO
- 12. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 12 Intelligent Routing – Mobile Device Workflow In the example of the Wireless Device Grading Scales and Criteria published by CTIA in December, we have mapped a Workflow for the cosmetic grading process. This is just one of the boxes from the architecture shown on the previous slide.
- 13. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 13 Two-Way Communication allows integration with existing systems. Blancco Mobile Erasure
- 14. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. 14 Two-Way Communication Benefits • Web service interfaces (REST API) for seamless integration with existing AMS/ERP systems • Input into the erasure process with integration with asset management system • Automation of process flow • Reduced number of manual operator choices and inputs • No additional resource investment
- 15. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. Lean Processing Tips 1. Use diagnostic software to automate the device health check process. 2. Fully configure tests & test order to meet your needs. 3. Add display and cosmetic-related questions with pre-defined values to be selected by operator 4. Automate ‘broken glass’ testing with diagnostic/grading tools. 5. Use a Workflows solution to increase automation and efficiency throughout all grading, diagnostic and erasure processes. 6. Streamline secure erasure with the fewest number of operator touches. 15
- 16. Blancco Proprietary & Confidential. Do Not Copy or Distribute. Copyright © 2019 Blancco Oy Ltd. All rights reserved. About Blancco Blancco Mobile Diagnostics solutions enable mobile network operators, retailers and call centers to easily, quickly and accurately identify and resolve performance issues on their customers’ mobile devices. As a result, mobile retailers can spend less time dealing with technical issues and, in turn, reduce the quantity of NTF returns, save on operational costs and increase customer satisfaction. Additionally, Blancco Mobile Diagnostics solutions empower mobile processors, 3PLs, Recyclers and Repair & Refurbishment Operations to easily, quickly and accurately process used mobile devices to identify any issues and determine overall value. By incorporating Blancco Mobile Diagnostics, mobile processors automate processes, deliver intelligent routing based on device attributes and increase overall efficiency, while driving incremental revenue and profitability.
Editor's Notes
- As we start working with our device processes – we are on the forefront of helping shape some of these regulations. Why? Because we need to protect our consumers. We hear a lot of the data breaches that happen out there on the network end, and a lot of happening because of mobile devices. iPhone retain better value, but they also have ore frequent turn-overs. Users want the latest and greatest – and will turn in their old iPhones. We are on the forefront of trying to shape those regulations to protect and do what is right for the consumer. Our device processors have to process tens or maybe hundreds of thousands per month. How do they that? How do they manage that process? How do they erase to level necessary? How do they optimize the value? We offer a solution that can address all of that. And although iOS comes with encryption, for some instances, such as Government, they have to erase the devices to a certain standard. We can support and verify the encryption key has been properly. This means making sure that data that has been rendered unrecoverable has been proven to do so. There are many cases of cryptographic erasure being executed and telling the user that it was successful when it was not. Even casual spot-checking is not enough. Some Crypto Erase methods work well enough to make the drive appear as disabled and unusable, but only a small portion of the disk was erased or protected. With a closer examination and the right equipment, it’s discovered that the software did not complete its entire mission. Blancco provides reliable verification by testing and checking for recoverable keys and data across the entire drive medium. The best indication of a successful cryptographic erasure is the inability to find any non-random strings of data. Without this type of test, verification is guessing.
- We have ability to provide both erasure and diagnostics in a single solution. We operate from a multi-channel approach when it comes to this. We’ve been vey strategic when it comes to our portfolio when it comes to the mobile space. This allows us to help our clients scale and adapt to the rapid changes of the industry. Especially when it comes to mobile, it is a immature market and we can expect future regulations and standards will also shift.