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bETSY ELAINE tYURIn
Marketing Portfolio
2014
Marketing Report
Summer 2013
Email Marketing
May 22, 2013
SMG Children’s Summer Series
Presents: Charlotte’s Web
Distributed to database of 346,000 Subscribers.
Email Marketing
May 29, 2013
Cock-a-doodle-doo come see
Chicken Run at the Aquafina
Children’s Summer Series.
Distributed to database of 346,000 Subscribers.
Email Marketing
June 3, 2013
The Big Red Dog is Back at the
Aquafina Children’s Summer
Series.
Distributed to database of 346,000 Subscribers.
Email Marketing
June 10, 2013
Gather your minions to see the
original Despicable Me before
the sequel comes out.
Distributed to database of 346,000 Subscribers.
Email Marketing
June 20, 2013
Follow That Bird...to SMG
Distributed to database of 346,000 Subscribers.
Email Marketing
July 3, 2013
Aquafina Summer Series and
the Muppets Take Manhattan
Distributed to database of 346,000 Subscribers.
Screenvision Exposure
•  12 eaters
•  107 Screens
•  15,697 Seats
•  16 weeks
•  Approximately 2M general attendance
exposed to slide impressions
•  X3 Slides viewed per visit = 6M
impressions
•  $ Value of same ad run if purchased from
Screenvision i/o SMG = $53,600
Apple TV Exposure
•  12 eaters
•  16 Weeks
•  Approximately 2M general attendance
exposed to slide impressions
•  X3 Slides viewed per visit = 6M
impressions
•  Exposure not available for sale.
Posters
•  Day Cares
•  Schools
•  Libraries
•  Churches
Facebook Campaigns
PLANO	
   COPPERFIELD	
   ARLINGTON	
   LEWISVILLE	
   ROYAL	
   CITY	
  CENTRE	
   HOLCOMB	
   SCOTTSDALE	
   WHEATON	
   SPRING	
  VALLEY	
   DULUTH	
   EPICENTRE	
   TOTALS	
  
CHARLOTTE'S	
  WEB	
   289	
   275	
   409	
   277	
   396	
   440	
   527	
   366	
   294	
   213	
   277	
   348	
   4111	
  
CHICKEN	
  RUN	
   154	
   214	
   311	
   137	
   316	
   210	
   528	
   214	
  	
  	
   177	
   249	
   164	
   2674	
  
CLIFFORD'S	
  REALLY	
  BIG	
  MOVIE	
   334	
   445	
   686	
   298	
   391	
   478	
   811	
   315	
   243	
   173	
   289	
   175	
   4638	
  
DESPICABLE	
  ME	
   538	
   707	
   1089	
   345	
   548	
   808	
   1109	
   382	
   383	
   305	
   470	
   365	
   7049	
  
HOW	
  TO	
  TRAIN	
  YOUR	
  DRAGON	
   349	
   388	
   415	
   223	
   387	
   372	
   550	
   189	
   357	
   224	
   330	
   360	
   4144	
  
MUPPETS	
  TAKE	
  MANHATTAN	
   226	
   305	
   387	
   173	
   389	
   413	
   464	
   172	
   231	
   158	
   251	
   322	
   3491	
  
OPEN	
  SEASON	
   234	
   215	
   359	
   177	
   370	
   333	
   412	
   65	
   116	
   114	
   190	
   285	
   2870	
  
FOLLOW	
  THAT	
  BIRD	
   221	
   198	
   343	
   164	
   421	
   259	
   358	
   118	
   195	
   134	
   133	
   327	
   2871	
  
SHREK	
   200	
   246	
   360	
   182	
   393	
   423	
   367	
   163	
   301	
   107	
   155	
   248	
   3145	
  
THE	
  LORAX	
   190	
   429	
   390	
   200	
   313	
   380	
   698	
   135	
   255	
   171	
   339	
   335	
   3835	
  
VEGGIE	
  TALES	
   362	
   276	
   426	
   285	
   505	
   371	
   384	
   135	
   273	
   187	
   88	
   251	
   3543	
  
TOTALS	
   3097	
   3698	
   5175	
   2461	
   4429	
   4487	
   6208	
   2254	
   2648	
   1963	
   2771	
   3180	
   42371	
  
A Refreshing Summer with Aquafina was had by all at Studio Movie Grill…
2013 SMG AQUAFINA CHILDRENS SUMMER SERIES ATTENDANCE
Attendees by State
Texas
Georgia
North
Carolina
Illinois
A1endees	
  by	
  Metro	
  
Atlanta,	
  GA	
  
CharloLe,	
  NC	
  
Chicago,	
  IL	
  
Dallas,	
  TX	
  
Houston,	
  TX	
  
ScoLsdale,	
  AZ	
  
12 THEATERS
11 MOVIES
42,371 PEOPLE
ENJOYING AQUAFINA
Summary of Marketing Exposure
•  11 Weeks
•  5 Screenings/week = 55 screenings per location
•  X 12 locations = 660 screenings total
•  42,371 Attendees
•  6 emails x distribution to 346,000 subscribers = 2,076,000 emails
•  11 Facebook posts
•  394,914 impressions
•  613 likes
•  259 shares
•  30 comments
•  3 Screenvision slides
•  Exposure to 2M regular attendance
•  X 3 slides viewed per visit = 6M impressions
•  Approximate retail value of ad space: $53,600
•  Apple TV Exposure
•  Exposure to 2M regular attendance
•  X3 Slides viewed per visit =6M impressions
•  Exposure not available for sale.
•  4 Poster versions distributed
•  Schools
•  Churches
•  Libraries
•  Daycares
 
April 2013
Studio Movie Grill Takes On Pound Puppies: Mission
Adoption with Local Rescues
	
  
Dallas,	
  TX	
  –	
  April	
  8,	
  2013;	
  Studio	
  Movie	
  Grill	
  continues	
  with	
  its	
  hit	
  
SMG	
  Toons	
  Series	
  with	
  April	
  screenings	
  of	
  Pound	
  Puppies:	
  	
  Mission	
  
Adoption,	
  weekends	
  at	
  11am.	
  	
  Encouraged	
  by	
  last	
  month’s	
  
enthusiasm	
  for	
  Bring	
  Your	
  Own	
  Barbie	
  Day,	
  SMG	
  has	
  taken	
  Mission	
  
Adoption	
  one	
  step	
  further	
  and	
  has	
  reached	
  out	
  to	
  local	
  rescues	
  to	
  
help	
  live	
  puppies	
  find	
  homes.	
  
	
  
Saturday,	
  April	
  20,	
  select	
  SMG	
  locations	
  have	
  partnered	
  with	
  local	
  
dog	
  rescues	
  and	
  will	
  be	
  hosting	
  an	
  adoption	
  day	
  in	
  front	
  of	
  the	
  
theater	
  and	
  collecting	
  donations	
  of	
  puppy	
  chow	
  and	
  other	
  pet	
  
supplies.	
  	
  While	
  supplies	
  last,	
  SMG	
  is	
  offering	
  movie	
  passes	
  and	
  
copies	
  of	
  the	
  DVD	
  for	
  Pound	
  Puppies:	
  	
  Mission	
  Adoption	
  provided	
  
by	
  Shout	
  Factory!	
  as	
  incentives	
  for	
  patrons	
  who	
  adopt	
  a	
  pet	
  or	
  
donate	
  at	
  the	
  event.	
  
	
  
Each	
  participating	
  location	
  has	
  a	
  selected	
  animal	
  rescue	
  with	
  
volunteers	
  who	
  will	
  come	
  on	
  site	
  in	
  front	
  of	
  the	
  theaters	
  to	
  show	
  
puppies	
  in	
  need	
  of	
  homes	
  and	
  collect	
  donations	
  of	
  pet	
  food	
  and	
  
supplies.	
  
Pound	
  Puppies:	
  	
  Mission	
  Adoption	
  will	
  be	
  playing	
  every	
  weekend	
  
in	
  April	
  at	
  11am	
  at	
  most	
  SMG	
  locations.	
  	
  Tickets	
  are	
  $2.	
  
	
  
Designated	
  rescues	
  at	
  participating	
  locations	
  include:	
  
DALLAS METRO:
• SMG	
  Plano	
  –	
  Texas	
  Little	
  Cuties	
  
• SMG	
  Spring	
  Valley	
  –	
  Take	
  Me	
  Home	
  Pet	
  Rescue	
  
• SMG	
  Royal	
  –	
  Furgotten	
  Friends	
  
• SMG	
  Lewisville	
  –	
  A	
  Different	
  Breed	
  
• SMG	
  Arlington	
  –	
  Shelter2Rescue	
  Coalition	
  
	
  
HOUSTON METRO:
• SMG	
  City	
  Centre	
  –	
  Pup	
  Squad	
  
• SMG	
  Copperfield	
  –	
  English	
  Bulldog	
  Rescue	
  
	
  
ATLANTA METRO:
• SMG	
  Holcomb	
  Bridge	
  –	
  FurKids	
  
SCOTTSDALE, AZ:
• SMG	
  Scottsdale	
  –	
  Home	
  Fur	
  Good,	
  Saturday,	
  April	
  20	
  
• SMG	
  Scottsdale	
  –	
  Forever	
  Loved	
  and	
  Poverty’s	
  Pets,	
  Sunday,	
  
April	
  21	
  
WHEATON, IL:
• SMG	
  Wheaton	
  –	
  ARF-­‐Illinois
Pound	
  Puppies:	
  	
  Mission	
  Adoption	
  will	
  be	
  playing	
  every	
  weekend	
  in	
  
April	
  at	
  11am	
  at	
  most	
  SMG	
  locations.	
  	
  Tickets	
  are	
  $2.	
  
	
  
###
FOR MORE INFORMATION, CONTACT:
Betsy	
  Tyurin	
  
btyurin@studiomoviegrill.com	
  	
  
SMG Dallas
Locations
 “It’s	
  cool	
  how	
  all	
  the	
  things	
  from	
  
our	
  own	
  childhood	
  memories	
  are	
  
coming	
  back	
  for	
  our	
  own	
  children	
  
to	
  experience	
  as	
  well.”	
  
~Brandi	
  Arivette	
  
NotSoAverageMama.com	
  
“We	
  got	
  two	
  dogs	
  adopted	
  and	
  
two	
  more	
  who	
  people	
  are	
  very	
  
interested	
  in…I	
  also	
  bought	
  a	
  
burger	
  and	
  it	
  was	
  fantastic!!”	
  
~	
  Steven	
  Foster	
  
President/Founder	
  
DFW’s	
  Furgotten	
  Friends	
  
“We	
  are	
  very	
  excited	
  to	
  partner	
  
on	
  promoting	
  the	
  benefits	
  of	
  
adopting	
  a	
  ‘pound	
  puppy!’”	
  
~	
  Michele	
  Borne	
  
Adoption	
  Event	
  Coordinator	
  
Take	
  Me	
  Home	
  Pet	
  Rescue	
  
 
SMG Houston
Locations
“I	
  love	
  this	
  collaboration	
  and	
  
encourage	
  everyone	
  to	
  take	
  
advantage	
  of	
  this	
  special	
  price	
  
and	
  donate	
  as	
  well.	
  	
  You	
  don’t	
  
have	
  to	
  adopt-­‐	
  Just	
  donate.”	
  
~	
  Lori	
  Pace	
  
A	
  Day	
  In	
  Motherhood	
  
“So	
  	
  hard	
  not	
  to	
  take	
  one	
  of	
  those	
  
cute	
  bulldogs	
  home!”	
  
~DJ	
  Hochstetler	
  
Manager	
  
Studio	
  Movie	
  Grill,	
  Copperfield	
  
SMG Holcomb
Bridge
SMG Wheaton
SMG Scottsdale
“We	
  are	
  very	
  happy,	
  on	
  behalf	
  of	
  our	
  
rescue	
  pets,	
  to	
  have	
  this	
  opportunity	
  to	
  show	
  
case	
  how	
  wonderfull	
  rescue	
  pet	
  are	
  and	
  what	
  
great	
  companions	
  they	
  make!”	
  
~	
  Virginia	
  Martinez	
  
Shelter	
  Director	
  
Home	
  Fur	
  Good	
  Pet	
  Rescue	
  
 
• .11	
  SMG	
  Locations	
  played	
  Pound	
  Puppies:	
  	
  Mission	
  Adoption	
  
• 12	
  Dog	
  Rescues	
  collaborated	
  with	
  10	
  SMG	
  Theaters	
  to	
  hold	
  a	
  
Mission	
  Adoption	
  event	
  with	
  live	
  puppies	
  available	
  to	
  be	
  adopted	
  
on	
  April	
  20,	
  2013.	
  
o Dog	
  Rescues	
  gave	
  out	
  30	
  Mission	
  Adoption	
  DVDs	
  
§ A	
  $300	
  Value	
  
o SMG	
  Donated	
  600	
  movie	
  passes	
  to	
  patrons	
  who	
  adopted	
  a	
  dog	
  
or	
  donated	
  to	
  the	
  rescues	
  	
  
§ A	
  $6000	
  Value	
  
o 3	
  puppies	
  were	
  confirmed	
  adopted	
  that	
  day.	
  
• SMG	
  Scottsdale	
  had	
  such	
  demand	
  for	
  the	
  Mission	
  Adoption	
  live	
  
puppy	
  adoption	
  event	
  they	
  added	
  an	
  extra	
  day!	
  
• 233	
  patrons	
  watched	
  Pound	
  Puppies:	
  	
  Mission	
  Adoption	
  on	
  the	
  
live	
  adoption	
  day.	
  
STUDIO MOVIE GRILL
JUNE 2013
 
SMG TOONS MARKETING
REPORT
SEPTEMBER 2013
Screenvision Promotion
• 6 weeks x 101 screens
• Estimated attendance = 750k
• X 3 impressions per visit = 2.25M
• Approximate retail value of ad space = $20,316
beta.studiomoviegrill.com
www.studiomoviegrill.com
Subject: We Caillou! Do you?
Sent: September 3, 2013
Distribution: 322k subscibers
Email Newsletter Summary
• 14 newsletters
• x322k subscribers
• 4,508,000 emails sent
Subject: SMG Toons presents a
special gift from the creators of
Caillou.
Sent: September 18, 2013
Distribution: 324,066
Opens: 37,149
Clicks: 840
Open %: 11.5
Click %: 2.3
www.facebook.com/CaillouOfficial
www.facebook.com/StudioMovieGrillFan
223,514 fans
Marketing Summary
• Screenvision:
o 6 weeks x 101 screens
o Estimated attendance = 750k
o X 3 impressions per visit = 2.25M
o Approximate retail value of ad space = $20,316
• Email Marketing:
o Inclusion in SMG Newsletter x 14
§ Distribution = 4.5M
o Dedicated emails x 2
§ Distribution = 644k
§ Opens = 37,149
§ Clicks = 840
• Facebook:
o Potential Audience = 223,514
o Impressions = 108.148
o Likes = 237
§ Additional viral likes = 12
o Shares =56
§ Additional viral comments = 6
o Comments = 47
§ Additional viral shares = 22
o Clicks = 543
LOCATION ATTENDANCE
PLANO 176
COPPERFIELD 151
ARLINGTON 86
LEWISVILLE 111
ROYAL 156
CITY CENTRE 325
HOLCOMB BRIDGE 207
SCOTTSDALE 144
WHEATON 176
SPRING VALLEY 107
DULUTH 92
TOTAL 1731
	
  
ATTENDANCE	
  BY	
  LOCATION	
  
PLANO	
  
COPPERFIELD	
  
ARLINGTON	
  
LEWISVILLE	
  
ROYAL	
  
CITY	
  CENTRE	
  
ATTENDANCE	
  BY	
  MARKET	
  
ATLANTA	
  
CHICAGO	
  
DALLAS	
  
HOUSTON	
  
Attendance Summary
ad written and designed for the 2012
Houston Apartment Association
directory and buyers guide.
featured as full page tab ad placed on
the “About us” tab.
featured as half page island ad in
“general contracting” section.
The Art of Curb Appeal
BY BETSY ELAINE TYURIN
Business Development Coordinator
World Builders Inc.
	 Creativity and personality are two important
marketing features of any apartment community that can make
or break the sale or retention of your tenant clientele. I know
that my mother always told me that you shouldn’t judge a book
by its cover, but the truth is, when it comes to where we want to
call home, we all do.
	 As human beings, when we sign a contract to designate
an apartment community to be our home, we want that home to
reflect something about us - our personality, our sense of
aesthetics, our perception of comfort and safety. As the world
conforms to changes in technology and the way that information
is delivered to us, our attention span is increasingly diminished. 	
	 A first impression may be the only chance you have to
make a prospective tenant interested in what you have to offer, so
if your complex does not look good on the outside, it no longer
matters if you have brand new energy efficient appliances because
if there’s dog poo in the grass out in front of your property, your
prospective tenant will never take the time look that far.
	 So how do you get the attention of your future
audience? The art is in the details.
	 Based on your property’s location and current resident
demographic, different aesthetic tastes will be apparent, but there
are some basic design principles that you can use as a guide no
matter what audience you are trying to reach. The properties
shown here each cater to a very different target market.
Santorini Apartments in Ft. Myers, Florida. CityScape Apartments in Dallas, Texas.
Point at Deerfield Apartments in Plano, Texas.
Keep it Clean.
	 The visual appearance of straight lines sends the
message to the eye that a structure is stable and well kept.
Making repairs to rooflines and foundation to ensure that
your buildings and structures are predominantly showing
a 90 degree angle where they intersect with the ground can
tap into the subconscious perception of stability and ca-
pability of withstanding the impact of future damage that
may be caused by weather, earthquakes, erosion and other
variables beyond your control.
Make Sense.
	 People derive comfort from routines and patterns
in their lives that they may not even be aware of. If your
color scheme does not flow to an easily recognizeable
pattern such as: all doors are this color; all trim is that col-
or; all windows are this size, etc.; then it can come across
as chaotic, even if the individual paint colors are flawlessly
applied and look great on each individual surface.
	 When repainting, staining, and landscaping your
property, every color and detail should be chosen with a
reason that compliments the big picture of the property as
a whole.
	 Because determining a reason certain aesthetic
details go together is not always easy, many properties
stick with basic safe color palates that are neutral. I’ve
even witnessed some instances that tenants have com-
plained when seeing new colors painted on their
properties that were unexpected. A good color choice is
one that evokes emotion, but is not jarring to the culture
you’ve already created.
	 Maintaining landscaping is also critical. Choose
plants that thrive through all seasons, or be prepared to
have a landscaper swap them out seasonally. Overgrown
or apparently dead hedges, trees and flowers can make
your property look run down, so maintaining these nice-
ties is a must!
Amen to Amenities!
	 In an economic slump, maintaining amenities
can be a property manager’s worst nightmare. The cozy
hammocks that gave your complex the feel of an urban
retreat can look inviting to homeless drifters. The TVs
attached to your expensive fitness center machines can
become attractive play toys for your residents’ children
who’ve lost their cable TV luxury. Your residents might
experience other residents sneaking laundry into the top
loading machines they just paid for - yes, it has happend to
me.
	 This kind of abuse can cause these once nice
ammenities to become unsafe, frustrating, and even scary.
Keeping these areas well lit, maintained, secured and regu-
larly monitored can help keep them an asset rather than a
liability.☐
Disclaimer: Not all properties shown here were renovated
by World Builders Inc. They are only aesthetic examples.
uploaded to slideshare.net 11/15/2011
“Without individuals feeling safe and
having an environment of safety, they
then have reluctance of taking part in
the city, of being active. They wind up
wanting to leave the city.”
How to Develop the
Infrastructure of a Safe
Apartment Community
BY BETSY ELAINE TYURIN
Business Development Coordinator
World Builders Inc.
	 As an Angelino for 5 years, struggling to make my way
through school at USC as one of the only students in attendance
that was not supported by a voluptuous pile of “mommy and
daddy money,” I found myself living in apartments in some of the
worst neighborhoods of Los Angeles.
	 Living alone as the first white woman on the block in
South Central in a one bedroom directly across from a liquor
store, and often being responsible for tens of thousands of dollars
worth of cinema school equipment meant my apartment was a
prime target for attempted break ins and vigilance was an abso-
lute necessity.
	 Later, in the Koreatown neighborhood, where I lived for
the latter two years of my stint in the City of Angels, shootings
and race related crimes were a regular occurrence. Riding the bus
from the corner of Olympic and Alvarado to work at the Century
City mall often meant walking exposed through the hood after
dark past hookers and bums, and, on one embarrassing occasion,
getting mistaken for one.
	 Moving to Dallas has made me realize the huge differ-
ence between a community that was built to withstand a high
crime location and one that was in a once nice neighborhood that
has digressed with the economy.
	 Properties that were developed in bad neighborhoods
from the beginning often offer better safety features than com-
plexes originally built in nice neighborhoods. Some of these
features, such as gated parking under the building with remote
control access, cannot easily be replicated on existing structures,
and others that can be, such as installing bars on the windows,
can be a poor fit for the culture of the tenants you already have.
	 Revamping the safety factor of your multifamily prop-
erty can be a daunting and expensive prospect when crime has
moved into your neighborhood, but with the recent economic
decline, communities everywhere are seeing increases in break-
ins, muggings, robberies and trespassing.
- Dick Powell
	 There are things you can do to make your
property safer for residents, and doing them is increas-
ingly critical for marketing and retention purposes.
Good Lighting Is Critical.
	 When a crime is easy to commit without the
perpetrator getting seen or caught, it is more likely to
occur. Make sure that you have good lighting installed
in your parking lot, common areas, and walkways. Not
only will this make your property more appealing in
appearance to your current and future tenants, but it
will make potential criminal acts more visible to anyone
who happens to pass by these areas.
Remove Visual Obstructions.
	 Muggers and rapists tend to try to lure or catch
their victims in secluded areas where they can easily
be trapped and prevented from escaping or calling for
help. Narrow walkways and overgrown hedges or small
confined areas like laundry rooms or pubic bathrooms
make unsuspecting tenants easy targets.
	 These opportunities can be mitigated by ensur-
ing that overgrown shrubbery is cut back to a height
of three feet or less, or removed. For small enclosed
rooms, make sure there are two exits so that someone
in the room cannot as easily be trapped by someone
blocking the door. Consider installing windows in these
areas so there is a sightline to an open area.
Get Social in Person and Online.
	 Sure, you may keep a copy of a drivers license
or a photo of your residents on file, but how often do
you look at it? Positive interaction with your tenants
builds good will and better communication and the
knowledge of who belongs on your property and who
doesn’t.
	 Creating a closed Facebook group for your
community can allow you to add your residents and re-
strict the access of those who don’t belong, because you
can use privacy settings that only allow people to find
or join the group if they are invited by someone who
is already a member. This is a great way to get your
residents to know one another socially, and share infor-
mation about things they see going on in your property
that they might not otherwise be calling or emailing to
report. You can also use a group to post documents
Restrict Access to Nonresidents.
	 Guests of residents should always be accom-
panied by the resident. Unsupervised visitors to your
property are often the perpetrators of crime, and their
presence can devalue the ammenity experience your
residents pay for when your fitness center or pool are
overcrowded.
	 Nonresident visitors not accompanied by a
resident are more likely to damage the property, leave
litter in common areas, and create nuisances like run-
ning your public bathrooms out of toilet paper without
notifying your management to replace it. In some
instances, I’ve even witnessed homeless people sleep-
ing and bathing in fitness centers and common areas
like swimming pools or dog parks. This can become a
resident perception nightmare.
	 According to the Dallas Police Department, the
best thing a tenant or member of management can do
when an unaccompanied nonresident is identified is to
call 911. The police can ask the nonresident for ID and
issue a trespassing warning. If the nonresident leaves
the property before the police arrive, there is nothing
they can do, so officers recommend not directly engag-
ing with the trespasser. First time violations will get a
warning, and second offenses can be arrested. It is up
to both residents and management to ensure that the
property is not overly inviting to unwanted guests. ☐
email marketing content 9/15/2011
Calling the Police: PR
Nightmare or Liability
Protection?
BY BETSY ELAINE TYURIN
Business Development Coordinator
World Builders Inc.
	 A police car pulls up outside your property
with sirens blaring. Invariably a crowd of residents
gather and begin speculating about what may be going
on. Many property management companies provide
tenants with information about these incidents via email
or flyer to help control the conversation and
reassure tenants of their safety or need to be vigilant,
while others remain silent.
The Questions to Consider:
•	 How will gossip and speculation affect the resident
experience if nothing is explained?
•	 Will providing information about an incident that
might have gone unnoticed create unnecessary
panic?
•	 Are my tenants or my staff at risk?
•	 What safety measures can I provide if I don’t call the
police?
	 According to an article published in Multifam-
ily Executive on October 19, 2009, studies have shown
that sexual assault, and assault and battery are the two
crimes most likely to result in premises liability lawsuits
against multifamily property owners and managers.
	 The best way to prevent these lawsuits from
happening is to know how to utilize your property’s
safety features and create a set protocol for your
management for when and how to react when an unsafe
situation comes to their attention.
Security Cameras
	 You may already have them installed, but how
often is your staff actually checking them? New blue
tooth technology allows residents and management
the capability to see what the camera sees in real time
via their computers or mobile phones. Is it time for an
upgrade?
	 Being able to personally see security footage can
make your tenants feel safer and be more deterred from
committing crimes against the property or other residents
because they are aware that their own actions might be
seen by others.
Controlled Access
	 Making your entries and exits to gates, am-
menities and other common areas restricted to electronic
key card access can allow you to know exactly who was in
these parts of your property at any time. The microchip
in the key card logs the name of the card holder and the
exact date and time he or she used the card at each point
of access.
Noise Complaints
	 Noise complaints are very common in apart-
ment communities where tenants live in close proximity.
They can be about inconsequential things like the jock
who plays his stereo too loud, the girl who gets drunk
and noisy at odd hours, but sometimes the noise can be
related to serious concerns like rape or domestic violence.
	 Often tenants will voice these complaints to
management because if they address the situation directly,
it could create an angry or retaliatory situation with
someone that they are contractually obligated to live next
to for the remainder of their leases.
	 It is important to have your management team
document all noise complaints with specific detail, such as
if the noise was music versus someone yelling or fight-
ing. Many incidents of rape and domestic violence go
unreported because the victim is fearful of retaliation, and
having the police investigate incidents in which noise com-
plaints involved fighting can save the lives of victims who
haven’t found their own voices.
	 Having the police visit your property can be a red
flag that something unsafe has happened, but if your man-
agement provides appropriate communication with your
residents, it can show your commitment to ensure a safe
environment and mitigate some premises liability issues.
The key is to control the way the information is presented,
which means not staying silent, which allows for gossip.
Alarms and Monitoring Services
	 Installing alarms with monitoring for burglary/
fire/medical emergency services in each unit of your prop-
erty can raise your property value, decrease your insurance
rates, and make your residents feel safer.
	 Multi-building property on an open site? Con-
sider installing an emergency call box in the parking lot
and other dangerous areas so that residents and staff can
call for help even if they are caught without their cell
phones. ☐
The statistics above were published by the United States Federal Bureau of Investigation as a statistical representation of
reported crimes over a period of time. More information is available at fbi.gov.
email marketing content 9/30/2011
How to Get the Best Price and
Value Out of Your Multifamily
Renovation Bid
BY BETSY ELAINE TYURIN
Business Development Coordinator
World Builders Inc.
	 Expressions like “caveat emptor” and “you get
what you pay for,” have only become more poignant with
the fluctuations in economic stability our country has
been facing since the latter part of 2009. As companies
downsize, mechanize and restructure, it becomes harder
and harder to tell the difference between the professional
organization that is running slimmer and smarter versus
the so-called “general contractor” that is merely a little
guy with no overhead running his company out of the
back of his truck.	
	 However, one thing that has not changed in the
last decade, is the fact that choosing the wrong general
contractor to work with can be disasterous. Sometimes
the guy who gives you the lowest bid in order to get the
job only does so because he plans to cut corners or blind
side you with change orders once the job is already in
progress and he can hold your property hostage in order
to exact payment. And the last thing anyone wants are
surprises.
	 Here are some tips to help you sort through the
chaos and find the right person or business, as well as get
the best price for your renovation project:
Develop a Solid Scope of Work for Your
Contractor to Bid.
	 Different people have different visions for the
best way to handle a project, and therefore, different
contractors will have different ideas about the approach
they would take to working on your property. Therefore,
if you don’t give the contractors bidding your contract
a clear baseline standard of information you want them
to provide, you cannot be sure that you are comparing
apples to apples.
	 By setting certain fixed variables such as paint
technique or gutter size, you can get a better view into
how the bids you are viewing compare.
Don’t Be Afraid to Share.
	 A lot of business people feel that showing your
cards up front can be a poor negotiation tactic because if
you say what you are willing to pay for, you will get just that
and nothing more. However, one point to consider, is that
if you don’t give your contractor a ballpark figure to aim
for, you could be disqualifying a higher bid from someone
that might have tried to meet your budget requirements
had they known what to shoot for.
	 You may also be able to negotiate a better deal
by letting your contractor know different work items and
trades you want to address over time as budget allows, and
your contractor can help you plan the mose effective way
to meet your overall objectives. The best contractors can
even help you meet with your banker to explain why and
how the investment will pay off. The price may very de-
pending on whether you intend to contract one item at a
time, or can make a commitment to a full scale project.
Help Get it Right the First Time.
	 A lot of the unpleasant surprises that happen in
any construction project come from inaccurate
measurements or oversight of the full amount of materials
and labor a certain work item requires. If you can provide
your contractor with site plans or blue prints that include
such information as square footage and number of units,
your estimator can compare these against his own
measurements to decrease the margin of error.
Think Outside the Project.
	 Chances are, if you are a property manager
or developer collecting bids for a single project, it might
not be the only project or bid your company is working on.
By looking at the bigger picture there are lots of ways you
can save.
	 Perhaps you want to bid a job for exterior paint,
and your company’s maintenance team has a great pur-
chasing relationship with a major paint supplier like Sher-
win Williams because they routinely purchase paint for
interior make-readys across fifteen properties. Consider
using this supplier relationship to determine if you may
get a better price on your exterior paint job by having your
company order the exterior paint through this channel and
asking your contractor to simply price out the labor for
applying the materials you provide.
Harness the Power of Relationships.
	 In any business arrangement, people are
motivated in large part by their perception of the ability of
the business relationship to grow and be profitable to both
parties. Even if you can’t confidently tell your contractor
about the next up and coming project you have to work
on, you can network your contractor into your circle of
colleagues in the business.
	 Helping each other build relationships in the
industry leads to better production because your contrac-
tor aspires to live up to your recommendation, and better
prices because they know that your relationship is solid
and they have reason to be loyal because future work will
come down the road.
Keep the Communication Flowing.
	 One of the biggest things that separates the men
from the boys in the construction industry is customer
service. A good contractor will be able to respond and
adapt to your changing needs in a timely manner.
	 This doesn’t mean that they can read minds. If
you perceive something in a project isn’t meeting your ex-
pectations, contact the construction manager immediately.
Often, the impulse is to just deal with the on-site
superintendent on a project, but this person doesn’t always
have the means or incentive to pass the information higher
up, so calling the main office can help ensure your prob-
lems are heard by someone who has their eyes on the big
picture and can better solve your problems.☐
World Builders Inc.
2011 3rd Quarter Email Campaign Report
1
Created by Betsy Elaine Tyurin
10/7/2011
Campaign Name Date/Time Sent
Emails Sent
Per
Campaign
Emails
Delivered
Per
Campaign % Deliverable
Unique
Emails
Opened % Opened
Unique
Clicks
% Unique
Click-
Through Campaign Style
Calling the Police - PR Nightmare or
Liability Protection? 9/30/2011 16:44 673 94.8 107 16.8 8 1.3
news article with link
to download
How to Develop the Infrastructure
of a Safe Apartment Community 9/15/2011 13:49 731 92.3 94 13.9 17 2.5
news article with link
to download
We're Back and Ready for Action! 9/7/2011 12:29 730 96.2 97 13.8 6 0.9 personal email
Engagement Campaign 8/22/2011 14:27 58 87.9 9 17.6 1 2.0
teaser for cold
contacts
Engagement Campaign 8/2/2011 13:07 56 96.4 11 20.4 1 1.9
teaser for cold
contacts
Great Gazebo Giveaway 7/8/2011 13:03 549 98.9 59 10.9 4 0.7 incentive offer
World Builders Gives You the Scoop
on Managing Pet Friendly
Multifamily Properties 6/30/2011 10:03 551 99.8 71 12.9 6 1.1
tips and tricks
newsletter
And the iPad 2 Goes to. . . 6/15/2011 8:29 467 99.4 67 14.4 1 0.2 incentive offer
Paul's Intro. 6/8/2011 11:01 482 97.1 106 22.6 6 1.3 personal email
Debbies introduction 5/26/2011 15:39 120 95.8 30 26.1 2 1.7 personal email
Welcome to World Builders Email 2 5/24/2011 6:01 271 72.3 47 24.0 5 2.6
teaser for cold
contacts
World Builders Inc. Thanks You for
Joining Us at the 2011 HAA Expo 5/23/2011 11:35 135 80.7 28 25.7 5 4.6 relationship email
Q3 TOTALS FOR 2011 4823 94.7 726 15.9 62 1.4
Campaign Style
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
2011 Q3 Email Campaign Effectiveness
incentive offer news article with link to download
personal email relationship email
teaser for cold contacts tips and tricks newsletter
logos designed for use at 2011 houston apartment association education expo
2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
this booth Betsy designed for the 2011 houston apartment association education expo featured
a hand-made yellow brick road and witch legs with toto in basket and an interactive game that
allowed booth visitors to use a magic wand to “drop the apartment on the witch” to reveal their
world builders apartment upgrade. players were entered to win an iPad 2 when they signed up to
receive email marketing. 135 property management and real estate development professionals sub-
scribed at this one day exhibition run by betsy elaine tyurin and debra pierce.
2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
2011 HAA Education Expo Tradeshow Flyer
2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
2011 HAA Education Expo Tradeshow Flyer
2011 HAA Education Expo Tradeshow Flyer
Project managed the purchase and production of movie post-
ers for the April, 2010 theatrical release in theaters across the
United States for Golden Leaf Pictures. Coordinated party to
celebrate actor Benjamin Bratt’s receipt of the Maverick Spirit
Award at Cinequest Film Festival in San Jose, CA.
Project managed submission of documentary film to 16+
film festivals internationally, coordinated publicity sched-
ule for film director and associated nonprofit organization,
edited and posted director blogs and social media. Film
released in theaters across America in September, 2010.
film releases
distributed
in theaters
during 2010.
copy written for 3-d interactive casino display
promotions created by AGame Marketing, designed
to drive players club membership subscriptions for
casinos nationwide. graphic designs by Joni Breese
and Emily Clark.
Before they were movies...
They were comic books.
	 The motion pictures featured in the movie posters shown above all belong to feature films produced between the summer of
2005 to the present, based on popular comic books and graphic novels featured in the Platinum Studios library of comic books..
	 As a development intern, Betsy assisted with the packaging and sale of these and other comic book titles to major motion
picture studios by reviewing and organizing materials from Platinum’s massive library into catalogues for use in the production of
log lines and one-sheets that were presented in pitch meetings with potential producers, writers and directors.
	 Betsy was responsible for reading and digesting individual installments or entire comic book series into single sentence con-
cepts that would become captivating to the creative minds that would later bring the feature length vision to life. This experience
of keeping the concept minimal in order to maximize the creative possibilities for the buyer to be inspired to take the sale and run
with it continues to be a valuable asset in any genre or industry that requires marketing and sales today.
	 Betsy also assisted Platinum Studios with the development of original characters and plot details for a comic book project
called “Blood Letters” that never went to print.
SEASON 3 -
Episode 1: Design a new Burger King Burger and outsell the
competition.
Episode 2: Renovate a motel and get the best review on Yahoo!
Local.
Episode 3: Ad Campaign for NesCafe Tasters’ Choice.
Episode 4: TV Ad for Dove Cool Moisture Body Wash.
Episode 5: Create a mobile business in an Airstream Trailer.
Episode 6: Graffiti ad for Gran Turismo 4 on PS2.
Episode 7: Produce a Live Music Auction for FUSE TV to sup-
port Elizabeth Glazer Pediatric AIDS Foundation.
Episode 8: Build a mini golf course and run it for a day.
Episode 9: Engage Home Depot customers in a Do-It-Yourself
Demonstration.
Episode 10: Create a pizza with an original topping for Domino’s
Pizza and sell it from a mobile kitchen.
Episode 11: Design a “Wearable Technology” outfit for Ameri-
can Eagle Outfitters.
Episode 12: Create a brochure for the Pontiac Solstice.
Episode 13: Design a “clutter eliminating” product to be manu-
factured by Staples..
Episode 14: Design an original Hanes t-shirt and sell the most
units at Scoop.
Episode 15: Interviews.
Finale: 2012 NYC Athlete Challenge and Best Buy Video Game
Championship.
Reality TV may not be scripted, but assembling
some of the world’s biggest corporate brands
into a single season doesn’t happen by accident.
As a preproduction intern on Season 3, Betsy
researched potential challenges for the show’s
contestants to determine if the tasks could
realistically be produced with cameras rolling ,
and sought information to assess viable brands
to engage as sponsors.
Tasks had to accomodate for a wide range of
possible outcomes, showcase the brand sponsor,
and include visually compelling stages of
completion to set the pace for the episode re-
gardless of how the contestant interactions
might play out.
thanks for your time and consideration.
Additional work samples and performance measurements available upon request.
For more information or work availability please contact me:
betsy elaine tyurin
(650) 868-4243
betsyelaine@gmail.com

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Betsy Tyurin's Marketing Portfolio

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  • 7. Email Marketing May 22, 2013 SMG Children’s Summer Series Presents: Charlotte’s Web Distributed to database of 346,000 Subscribers.
  • 8. Email Marketing May 29, 2013 Cock-a-doodle-doo come see Chicken Run at the Aquafina Children’s Summer Series. Distributed to database of 346,000 Subscribers.
  • 9. Email Marketing June 3, 2013 The Big Red Dog is Back at the Aquafina Children’s Summer Series. Distributed to database of 346,000 Subscribers.
  • 10. Email Marketing June 10, 2013 Gather your minions to see the original Despicable Me before the sequel comes out. Distributed to database of 346,000 Subscribers.
  • 11. Email Marketing June 20, 2013 Follow That Bird...to SMG Distributed to database of 346,000 Subscribers.
  • 12. Email Marketing July 3, 2013 Aquafina Summer Series and the Muppets Take Manhattan Distributed to database of 346,000 Subscribers.
  • 13. Screenvision Exposure •  12 eaters •  107 Screens •  15,697 Seats •  16 weeks •  Approximately 2M general attendance exposed to slide impressions •  X3 Slides viewed per visit = 6M impressions •  $ Value of same ad run if purchased from Screenvision i/o SMG = $53,600
  • 14. Apple TV Exposure •  12 eaters •  16 Weeks •  Approximately 2M general attendance exposed to slide impressions •  X3 Slides viewed per visit = 6M impressions •  Exposure not available for sale.
  • 15. Posters •  Day Cares •  Schools •  Libraries •  Churches
  • 17.
  • 18. PLANO   COPPERFIELD   ARLINGTON   LEWISVILLE   ROYAL   CITY  CENTRE   HOLCOMB   SCOTTSDALE   WHEATON   SPRING  VALLEY   DULUTH   EPICENTRE   TOTALS   CHARLOTTE'S  WEB   289   275   409   277   396   440   527   366   294   213   277   348   4111   CHICKEN  RUN   154   214   311   137   316   210   528   214       177   249   164   2674   CLIFFORD'S  REALLY  BIG  MOVIE   334   445   686   298   391   478   811   315   243   173   289   175   4638   DESPICABLE  ME   538   707   1089   345   548   808   1109   382   383   305   470   365   7049   HOW  TO  TRAIN  YOUR  DRAGON   349   388   415   223   387   372   550   189   357   224   330   360   4144   MUPPETS  TAKE  MANHATTAN   226   305   387   173   389   413   464   172   231   158   251   322   3491   OPEN  SEASON   234   215   359   177   370   333   412   65   116   114   190   285   2870   FOLLOW  THAT  BIRD   221   198   343   164   421   259   358   118   195   134   133   327   2871   SHREK   200   246   360   182   393   423   367   163   301   107   155   248   3145   THE  LORAX   190   429   390   200   313   380   698   135   255   171   339   335   3835   VEGGIE  TALES   362   276   426   285   505   371   384   135   273   187   88   251   3543   TOTALS   3097   3698   5175   2461   4429   4487   6208   2254   2648   1963   2771   3180   42371   A Refreshing Summer with Aquafina was had by all at Studio Movie Grill… 2013 SMG AQUAFINA CHILDRENS SUMMER SERIES ATTENDANCE
  • 19. Attendees by State Texas Georgia North Carolina Illinois A1endees  by  Metro   Atlanta,  GA   CharloLe,  NC   Chicago,  IL   Dallas,  TX   Houston,  TX   ScoLsdale,  AZ  
  • 20. 12 THEATERS 11 MOVIES 42,371 PEOPLE ENJOYING AQUAFINA
  • 21. Summary of Marketing Exposure •  11 Weeks •  5 Screenings/week = 55 screenings per location •  X 12 locations = 660 screenings total •  42,371 Attendees •  6 emails x distribution to 346,000 subscribers = 2,076,000 emails •  11 Facebook posts •  394,914 impressions •  613 likes •  259 shares •  30 comments •  3 Screenvision slides •  Exposure to 2M regular attendance •  X 3 slides viewed per visit = 6M impressions •  Approximate retail value of ad space: $53,600 •  Apple TV Exposure •  Exposure to 2M regular attendance •  X3 Slides viewed per visit =6M impressions •  Exposure not available for sale. •  4 Poster versions distributed •  Schools •  Churches •  Libraries •  Daycares
  • 23.
  • 24. Studio Movie Grill Takes On Pound Puppies: Mission Adoption with Local Rescues   Dallas,  TX  –  April  8,  2013;  Studio  Movie  Grill  continues  with  its  hit   SMG  Toons  Series  with  April  screenings  of  Pound  Puppies:    Mission   Adoption,  weekends  at  11am.    Encouraged  by  last  month’s   enthusiasm  for  Bring  Your  Own  Barbie  Day,  SMG  has  taken  Mission   Adoption  one  step  further  and  has  reached  out  to  local  rescues  to   help  live  puppies  find  homes.     Saturday,  April  20,  select  SMG  locations  have  partnered  with  local   dog  rescues  and  will  be  hosting  an  adoption  day  in  front  of  the   theater  and  collecting  donations  of  puppy  chow  and  other  pet   supplies.    While  supplies  last,  SMG  is  offering  movie  passes  and   copies  of  the  DVD  for  Pound  Puppies:    Mission  Adoption  provided   by  Shout  Factory!  as  incentives  for  patrons  who  adopt  a  pet  or   donate  at  the  event.     Each  participating  location  has  a  selected  animal  rescue  with   volunteers  who  will  come  on  site  in  front  of  the  theaters  to  show   puppies  in  need  of  homes  and  collect  donations  of  pet  food  and   supplies.   Pound  Puppies:    Mission  Adoption  will  be  playing  every  weekend   in  April  at  11am  at  most  SMG  locations.    Tickets  are  $2.     Designated  rescues  at  participating  locations  include:   DALLAS METRO: • SMG  Plano  –  Texas  Little  Cuties   • SMG  Spring  Valley  –  Take  Me  Home  Pet  Rescue   • SMG  Royal  –  Furgotten  Friends   • SMG  Lewisville  –  A  Different  Breed   • SMG  Arlington  –  Shelter2Rescue  Coalition     HOUSTON METRO: • SMG  City  Centre  –  Pup  Squad   • SMG  Copperfield  –  English  Bulldog  Rescue     ATLANTA METRO: • SMG  Holcomb  Bridge  –  FurKids   SCOTTSDALE, AZ: • SMG  Scottsdale  –  Home  Fur  Good,  Saturday,  April  20   • SMG  Scottsdale  –  Forever  Loved  and  Poverty’s  Pets,  Sunday,   April  21   WHEATON, IL: • SMG  Wheaton  –  ARF-­‐Illinois Pound  Puppies:    Mission  Adoption  will  be  playing  every  weekend  in   April  at  11am  at  most  SMG  locations.    Tickets  are  $2.     ### FOR MORE INFORMATION, CONTACT: Betsy  Tyurin   btyurin@studiomoviegrill.com    
  • 26.  “It’s  cool  how  all  the  things  from   our  own  childhood  memories  are   coming  back  for  our  own  children   to  experience  as  well.”   ~Brandi  Arivette   NotSoAverageMama.com   “We  got  two  dogs  adopted  and   two  more  who  people  are  very   interested  in…I  also  bought  a   burger  and  it  was  fantastic!!”   ~  Steven  Foster   President/Founder   DFW’s  Furgotten  Friends   “We  are  very  excited  to  partner   on  promoting  the  benefits  of   adopting  a  ‘pound  puppy!’”   ~  Michele  Borne   Adoption  Event  Coordinator   Take  Me  Home  Pet  Rescue  
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  • 34. “I  love  this  collaboration  and   encourage  everyone  to  take   advantage  of  this  special  price   and  donate  as  well.    You  don’t   have  to  adopt-­‐  Just  donate.”   ~  Lori  Pace   A  Day  In  Motherhood   “So    hard  not  to  take  one  of  those   cute  bulldogs  home!”   ~DJ  Hochstetler   Manager   Studio  Movie  Grill,  Copperfield  
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  • 45. SMG Scottsdale “We  are  very  happy,  on  behalf  of  our   rescue  pets,  to  have  this  opportunity  to  show   case  how  wonderfull  rescue  pet  are  and  what   great  companions  they  make!”   ~  Virginia  Martinez   Shelter  Director   Home  Fur  Good  Pet  Rescue  
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  • 49.   • .11  SMG  Locations  played  Pound  Puppies:    Mission  Adoption   • 12  Dog  Rescues  collaborated  with  10  SMG  Theaters  to  hold  a   Mission  Adoption  event  with  live  puppies  available  to  be  adopted   on  April  20,  2013.   o Dog  Rescues  gave  out  30  Mission  Adoption  DVDs   § A  $300  Value   o SMG  Donated  600  movie  passes  to  patrons  who  adopted  a  dog   or  donated  to  the  rescues     § A  $6000  Value   o 3  puppies  were  confirmed  adopted  that  day.   • SMG  Scottsdale  had  such  demand  for  the  Mission  Adoption  live   puppy  adoption  event  they  added  an  extra  day!   • 233  patrons  watched  Pound  Puppies:    Mission  Adoption  on  the   live  adoption  day.  
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  • 72. Screenvision Promotion • 6 weeks x 101 screens • Estimated attendance = 750k • X 3 impressions per visit = 2.25M • Approximate retail value of ad space = $20,316
  • 75. Subject: We Caillou! Do you? Sent: September 3, 2013 Distribution: 322k subscibers
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  • 80. Email Newsletter Summary • 14 newsletters • x322k subscribers • 4,508,000 emails sent
  • 81. Subject: SMG Toons presents a special gift from the creators of Caillou. Sent: September 18, 2013 Distribution: 324,066 Opens: 37,149 Clicks: 840 Open %: 11.5 Click %: 2.3
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  • 85. Marketing Summary • Screenvision: o 6 weeks x 101 screens o Estimated attendance = 750k o X 3 impressions per visit = 2.25M o Approximate retail value of ad space = $20,316 • Email Marketing: o Inclusion in SMG Newsletter x 14 § Distribution = 4.5M o Dedicated emails x 2 § Distribution = 644k § Opens = 37,149 § Clicks = 840 • Facebook: o Potential Audience = 223,514 o Impressions = 108.148 o Likes = 237 § Additional viral likes = 12 o Shares =56 § Additional viral comments = 6 o Comments = 47 § Additional viral shares = 22 o Clicks = 543
  • 86. LOCATION ATTENDANCE PLANO 176 COPPERFIELD 151 ARLINGTON 86 LEWISVILLE 111 ROYAL 156 CITY CENTRE 325 HOLCOMB BRIDGE 207 SCOTTSDALE 144 WHEATON 176 SPRING VALLEY 107 DULUTH 92 TOTAL 1731   ATTENDANCE  BY  LOCATION   PLANO   COPPERFIELD   ARLINGTON   LEWISVILLE   ROYAL   CITY  CENTRE   ATTENDANCE  BY  MARKET   ATLANTA   CHICAGO   DALLAS   HOUSTON   Attendance Summary
  • 87. ad written and designed for the 2012 Houston Apartment Association directory and buyers guide. featured as full page tab ad placed on the “About us” tab. featured as half page island ad in “general contracting” section.
  • 88. The Art of Curb Appeal BY BETSY ELAINE TYURIN Business Development Coordinator World Builders Inc. Creativity and personality are two important marketing features of any apartment community that can make or break the sale or retention of your tenant clientele. I know that my mother always told me that you shouldn’t judge a book by its cover, but the truth is, when it comes to where we want to call home, we all do. As human beings, when we sign a contract to designate an apartment community to be our home, we want that home to reflect something about us - our personality, our sense of aesthetics, our perception of comfort and safety. As the world conforms to changes in technology and the way that information is delivered to us, our attention span is increasingly diminished. A first impression may be the only chance you have to make a prospective tenant interested in what you have to offer, so if your complex does not look good on the outside, it no longer matters if you have brand new energy efficient appliances because if there’s dog poo in the grass out in front of your property, your prospective tenant will never take the time look that far. So how do you get the attention of your future audience? The art is in the details. Based on your property’s location and current resident demographic, different aesthetic tastes will be apparent, but there are some basic design principles that you can use as a guide no matter what audience you are trying to reach. The properties shown here each cater to a very different target market. Santorini Apartments in Ft. Myers, Florida. CityScape Apartments in Dallas, Texas. Point at Deerfield Apartments in Plano, Texas. Keep it Clean. The visual appearance of straight lines sends the message to the eye that a structure is stable and well kept. Making repairs to rooflines and foundation to ensure that your buildings and structures are predominantly showing a 90 degree angle where they intersect with the ground can tap into the subconscious perception of stability and ca- pability of withstanding the impact of future damage that may be caused by weather, earthquakes, erosion and other variables beyond your control. Make Sense. People derive comfort from routines and patterns in their lives that they may not even be aware of. If your color scheme does not flow to an easily recognizeable pattern such as: all doors are this color; all trim is that col- or; all windows are this size, etc.; then it can come across as chaotic, even if the individual paint colors are flawlessly applied and look great on each individual surface. When repainting, staining, and landscaping your property, every color and detail should be chosen with a reason that compliments the big picture of the property as a whole. Because determining a reason certain aesthetic details go together is not always easy, many properties stick with basic safe color palates that are neutral. I’ve even witnessed some instances that tenants have com- plained when seeing new colors painted on their properties that were unexpected. A good color choice is one that evokes emotion, but is not jarring to the culture you’ve already created. Maintaining landscaping is also critical. Choose plants that thrive through all seasons, or be prepared to have a landscaper swap them out seasonally. Overgrown or apparently dead hedges, trees and flowers can make your property look run down, so maintaining these nice- ties is a must! Amen to Amenities! In an economic slump, maintaining amenities can be a property manager’s worst nightmare. The cozy hammocks that gave your complex the feel of an urban retreat can look inviting to homeless drifters. The TVs attached to your expensive fitness center machines can become attractive play toys for your residents’ children who’ve lost their cable TV luxury. Your residents might experience other residents sneaking laundry into the top loading machines they just paid for - yes, it has happend to me. This kind of abuse can cause these once nice ammenities to become unsafe, frustrating, and even scary. Keeping these areas well lit, maintained, secured and regu- larly monitored can help keep them an asset rather than a liability.☐ Disclaimer: Not all properties shown here were renovated by World Builders Inc. They are only aesthetic examples. uploaded to slideshare.net 11/15/2011
  • 89. “Without individuals feeling safe and having an environment of safety, they then have reluctance of taking part in the city, of being active. They wind up wanting to leave the city.” How to Develop the Infrastructure of a Safe Apartment Community BY BETSY ELAINE TYURIN Business Development Coordinator World Builders Inc. As an Angelino for 5 years, struggling to make my way through school at USC as one of the only students in attendance that was not supported by a voluptuous pile of “mommy and daddy money,” I found myself living in apartments in some of the worst neighborhoods of Los Angeles. Living alone as the first white woman on the block in South Central in a one bedroom directly across from a liquor store, and often being responsible for tens of thousands of dollars worth of cinema school equipment meant my apartment was a prime target for attempted break ins and vigilance was an abso- lute necessity. Later, in the Koreatown neighborhood, where I lived for the latter two years of my stint in the City of Angels, shootings and race related crimes were a regular occurrence. Riding the bus from the corner of Olympic and Alvarado to work at the Century City mall often meant walking exposed through the hood after dark past hookers and bums, and, on one embarrassing occasion, getting mistaken for one. Moving to Dallas has made me realize the huge differ- ence between a community that was built to withstand a high crime location and one that was in a once nice neighborhood that has digressed with the economy. Properties that were developed in bad neighborhoods from the beginning often offer better safety features than com- plexes originally built in nice neighborhoods. Some of these features, such as gated parking under the building with remote control access, cannot easily be replicated on existing structures, and others that can be, such as installing bars on the windows, can be a poor fit for the culture of the tenants you already have. Revamping the safety factor of your multifamily prop- erty can be a daunting and expensive prospect when crime has moved into your neighborhood, but with the recent economic decline, communities everywhere are seeing increases in break- ins, muggings, robberies and trespassing. - Dick Powell There are things you can do to make your property safer for residents, and doing them is increas- ingly critical for marketing and retention purposes. Good Lighting Is Critical. When a crime is easy to commit without the perpetrator getting seen or caught, it is more likely to occur. Make sure that you have good lighting installed in your parking lot, common areas, and walkways. Not only will this make your property more appealing in appearance to your current and future tenants, but it will make potential criminal acts more visible to anyone who happens to pass by these areas. Remove Visual Obstructions. Muggers and rapists tend to try to lure or catch their victims in secluded areas where they can easily be trapped and prevented from escaping or calling for help. Narrow walkways and overgrown hedges or small confined areas like laundry rooms or pubic bathrooms make unsuspecting tenants easy targets. These opportunities can be mitigated by ensur- ing that overgrown shrubbery is cut back to a height of three feet or less, or removed. For small enclosed rooms, make sure there are two exits so that someone in the room cannot as easily be trapped by someone blocking the door. Consider installing windows in these areas so there is a sightline to an open area. Get Social in Person and Online. Sure, you may keep a copy of a drivers license or a photo of your residents on file, but how often do you look at it? Positive interaction with your tenants builds good will and better communication and the knowledge of who belongs on your property and who doesn’t. Creating a closed Facebook group for your community can allow you to add your residents and re- strict the access of those who don’t belong, because you can use privacy settings that only allow people to find or join the group if they are invited by someone who is already a member. This is a great way to get your residents to know one another socially, and share infor- mation about things they see going on in your property that they might not otherwise be calling or emailing to report. You can also use a group to post documents Restrict Access to Nonresidents. Guests of residents should always be accom- panied by the resident. Unsupervised visitors to your property are often the perpetrators of crime, and their presence can devalue the ammenity experience your residents pay for when your fitness center or pool are overcrowded. Nonresident visitors not accompanied by a resident are more likely to damage the property, leave litter in common areas, and create nuisances like run- ning your public bathrooms out of toilet paper without notifying your management to replace it. In some instances, I’ve even witnessed homeless people sleep- ing and bathing in fitness centers and common areas like swimming pools or dog parks. This can become a resident perception nightmare. According to the Dallas Police Department, the best thing a tenant or member of management can do when an unaccompanied nonresident is identified is to call 911. The police can ask the nonresident for ID and issue a trespassing warning. If the nonresident leaves the property before the police arrive, there is nothing they can do, so officers recommend not directly engag- ing with the trespasser. First time violations will get a warning, and second offenses can be arrested. It is up to both residents and management to ensure that the property is not overly inviting to unwanted guests. ☐ email marketing content 9/15/2011
  • 90. Calling the Police: PR Nightmare or Liability Protection? BY BETSY ELAINE TYURIN Business Development Coordinator World Builders Inc. A police car pulls up outside your property with sirens blaring. Invariably a crowd of residents gather and begin speculating about what may be going on. Many property management companies provide tenants with information about these incidents via email or flyer to help control the conversation and reassure tenants of their safety or need to be vigilant, while others remain silent. The Questions to Consider: • How will gossip and speculation affect the resident experience if nothing is explained? • Will providing information about an incident that might have gone unnoticed create unnecessary panic? • Are my tenants or my staff at risk? • What safety measures can I provide if I don’t call the police? According to an article published in Multifam- ily Executive on October 19, 2009, studies have shown that sexual assault, and assault and battery are the two crimes most likely to result in premises liability lawsuits against multifamily property owners and managers. The best way to prevent these lawsuits from happening is to know how to utilize your property’s safety features and create a set protocol for your management for when and how to react when an unsafe situation comes to their attention. Security Cameras You may already have them installed, but how often is your staff actually checking them? New blue tooth technology allows residents and management the capability to see what the camera sees in real time via their computers or mobile phones. Is it time for an upgrade? Being able to personally see security footage can make your tenants feel safer and be more deterred from committing crimes against the property or other residents because they are aware that their own actions might be seen by others. Controlled Access Making your entries and exits to gates, am- menities and other common areas restricted to electronic key card access can allow you to know exactly who was in these parts of your property at any time. The microchip in the key card logs the name of the card holder and the exact date and time he or she used the card at each point of access. Noise Complaints Noise complaints are very common in apart- ment communities where tenants live in close proximity. They can be about inconsequential things like the jock who plays his stereo too loud, the girl who gets drunk and noisy at odd hours, but sometimes the noise can be related to serious concerns like rape or domestic violence. Often tenants will voice these complaints to management because if they address the situation directly, it could create an angry or retaliatory situation with someone that they are contractually obligated to live next to for the remainder of their leases. It is important to have your management team document all noise complaints with specific detail, such as if the noise was music versus someone yelling or fight- ing. Many incidents of rape and domestic violence go unreported because the victim is fearful of retaliation, and having the police investigate incidents in which noise com- plaints involved fighting can save the lives of victims who haven’t found their own voices. Having the police visit your property can be a red flag that something unsafe has happened, but if your man- agement provides appropriate communication with your residents, it can show your commitment to ensure a safe environment and mitigate some premises liability issues. The key is to control the way the information is presented, which means not staying silent, which allows for gossip. Alarms and Monitoring Services Installing alarms with monitoring for burglary/ fire/medical emergency services in each unit of your prop- erty can raise your property value, decrease your insurance rates, and make your residents feel safer. Multi-building property on an open site? Con- sider installing an emergency call box in the parking lot and other dangerous areas so that residents and staff can call for help even if they are caught without their cell phones. ☐ The statistics above were published by the United States Federal Bureau of Investigation as a statistical representation of reported crimes over a period of time. More information is available at fbi.gov. email marketing content 9/30/2011
  • 91. How to Get the Best Price and Value Out of Your Multifamily Renovation Bid BY BETSY ELAINE TYURIN Business Development Coordinator World Builders Inc. Expressions like “caveat emptor” and “you get what you pay for,” have only become more poignant with the fluctuations in economic stability our country has been facing since the latter part of 2009. As companies downsize, mechanize and restructure, it becomes harder and harder to tell the difference between the professional organization that is running slimmer and smarter versus the so-called “general contractor” that is merely a little guy with no overhead running his company out of the back of his truck. However, one thing that has not changed in the last decade, is the fact that choosing the wrong general contractor to work with can be disasterous. Sometimes the guy who gives you the lowest bid in order to get the job only does so because he plans to cut corners or blind side you with change orders once the job is already in progress and he can hold your property hostage in order to exact payment. And the last thing anyone wants are surprises. Here are some tips to help you sort through the chaos and find the right person or business, as well as get the best price for your renovation project: Develop a Solid Scope of Work for Your Contractor to Bid. Different people have different visions for the best way to handle a project, and therefore, different contractors will have different ideas about the approach they would take to working on your property. Therefore, if you don’t give the contractors bidding your contract a clear baseline standard of information you want them to provide, you cannot be sure that you are comparing apples to apples. By setting certain fixed variables such as paint technique or gutter size, you can get a better view into how the bids you are viewing compare. Don’t Be Afraid to Share. A lot of business people feel that showing your cards up front can be a poor negotiation tactic because if you say what you are willing to pay for, you will get just that and nothing more. However, one point to consider, is that if you don’t give your contractor a ballpark figure to aim for, you could be disqualifying a higher bid from someone that might have tried to meet your budget requirements had they known what to shoot for. You may also be able to negotiate a better deal by letting your contractor know different work items and trades you want to address over time as budget allows, and your contractor can help you plan the mose effective way to meet your overall objectives. The best contractors can even help you meet with your banker to explain why and how the investment will pay off. The price may very de- pending on whether you intend to contract one item at a time, or can make a commitment to a full scale project. Help Get it Right the First Time. A lot of the unpleasant surprises that happen in any construction project come from inaccurate measurements or oversight of the full amount of materials and labor a certain work item requires. If you can provide your contractor with site plans or blue prints that include such information as square footage and number of units, your estimator can compare these against his own measurements to decrease the margin of error. Think Outside the Project. Chances are, if you are a property manager or developer collecting bids for a single project, it might not be the only project or bid your company is working on. By looking at the bigger picture there are lots of ways you can save. Perhaps you want to bid a job for exterior paint, and your company’s maintenance team has a great pur- chasing relationship with a major paint supplier like Sher- win Williams because they routinely purchase paint for interior make-readys across fifteen properties. Consider using this supplier relationship to determine if you may get a better price on your exterior paint job by having your company order the exterior paint through this channel and asking your contractor to simply price out the labor for applying the materials you provide. Harness the Power of Relationships. In any business arrangement, people are motivated in large part by their perception of the ability of the business relationship to grow and be profitable to both parties. Even if you can’t confidently tell your contractor about the next up and coming project you have to work on, you can network your contractor into your circle of colleagues in the business. Helping each other build relationships in the industry leads to better production because your contrac- tor aspires to live up to your recommendation, and better prices because they know that your relationship is solid and they have reason to be loyal because future work will come down the road. Keep the Communication Flowing. One of the biggest things that separates the men from the boys in the construction industry is customer service. A good contractor will be able to respond and adapt to your changing needs in a timely manner. This doesn’t mean that they can read minds. If you perceive something in a project isn’t meeting your ex- pectations, contact the construction manager immediately. Often, the impulse is to just deal with the on-site superintendent on a project, but this person doesn’t always have the means or incentive to pass the information higher up, so calling the main office can help ensure your prob- lems are heard by someone who has their eyes on the big picture and can better solve your problems.☐
  • 92. World Builders Inc. 2011 3rd Quarter Email Campaign Report 1 Created by Betsy Elaine Tyurin 10/7/2011 Campaign Name Date/Time Sent Emails Sent Per Campaign Emails Delivered Per Campaign % Deliverable Unique Emails Opened % Opened Unique Clicks % Unique Click- Through Campaign Style Calling the Police - PR Nightmare or Liability Protection? 9/30/2011 16:44 673 94.8 107 16.8 8 1.3 news article with link to download How to Develop the Infrastructure of a Safe Apartment Community 9/15/2011 13:49 731 92.3 94 13.9 17 2.5 news article with link to download We're Back and Ready for Action! 9/7/2011 12:29 730 96.2 97 13.8 6 0.9 personal email Engagement Campaign 8/22/2011 14:27 58 87.9 9 17.6 1 2.0 teaser for cold contacts Engagement Campaign 8/2/2011 13:07 56 96.4 11 20.4 1 1.9 teaser for cold contacts Great Gazebo Giveaway 7/8/2011 13:03 549 98.9 59 10.9 4 0.7 incentive offer World Builders Gives You the Scoop on Managing Pet Friendly Multifamily Properties 6/30/2011 10:03 551 99.8 71 12.9 6 1.1 tips and tricks newsletter And the iPad 2 Goes to. . . 6/15/2011 8:29 467 99.4 67 14.4 1 0.2 incentive offer Paul's Intro. 6/8/2011 11:01 482 97.1 106 22.6 6 1.3 personal email Debbies introduction 5/26/2011 15:39 120 95.8 30 26.1 2 1.7 personal email Welcome to World Builders Email 2 5/24/2011 6:01 271 72.3 47 24.0 5 2.6 teaser for cold contacts World Builders Inc. Thanks You for Joining Us at the 2011 HAA Expo 5/23/2011 11:35 135 80.7 28 25.7 5 4.6 relationship email Q3 TOTALS FOR 2011 4823 94.7 726 15.9 62 1.4 Campaign Style 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 2011 Q3 Email Campaign Effectiveness incentive offer news article with link to download personal email relationship email teaser for cold contacts tips and tricks newsletter
  • 93. logos designed for use at 2011 houston apartment association education expo 2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
  • 94. this booth Betsy designed for the 2011 houston apartment association education expo featured a hand-made yellow brick road and witch legs with toto in basket and an interactive game that allowed booth visitors to use a magic wand to “drop the apartment on the witch” to reveal their world builders apartment upgrade. players were entered to win an iPad 2 when they signed up to receive email marketing. 135 property management and real estate development professionals sub- scribed at this one day exhibition run by betsy elaine tyurin and debra pierce. 2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
  • 95. 2011 HAA Education Expo Tradeshow Flyer 2011 Houston Apartment Association Education Expo Booth - Thursday, May 19, 2011.
  • 96. 2011 HAA Education Expo Tradeshow Flyer
  • 97. 2011 HAA Education Expo Tradeshow Flyer
  • 98. Project managed the purchase and production of movie post- ers for the April, 2010 theatrical release in theaters across the United States for Golden Leaf Pictures. Coordinated party to celebrate actor Benjamin Bratt’s receipt of the Maverick Spirit Award at Cinequest Film Festival in San Jose, CA. Project managed submission of documentary film to 16+ film festivals internationally, coordinated publicity sched- ule for film director and associated nonprofit organization, edited and posted director blogs and social media. Film released in theaters across America in September, 2010. film releases distributed in theaters during 2010.
  • 99. copy written for 3-d interactive casino display promotions created by AGame Marketing, designed to drive players club membership subscriptions for casinos nationwide. graphic designs by Joni Breese and Emily Clark.
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  • 101. Before they were movies... They were comic books. The motion pictures featured in the movie posters shown above all belong to feature films produced between the summer of 2005 to the present, based on popular comic books and graphic novels featured in the Platinum Studios library of comic books.. As a development intern, Betsy assisted with the packaging and sale of these and other comic book titles to major motion picture studios by reviewing and organizing materials from Platinum’s massive library into catalogues for use in the production of log lines and one-sheets that were presented in pitch meetings with potential producers, writers and directors. Betsy was responsible for reading and digesting individual installments or entire comic book series into single sentence con- cepts that would become captivating to the creative minds that would later bring the feature length vision to life. This experience of keeping the concept minimal in order to maximize the creative possibilities for the buyer to be inspired to take the sale and run with it continues to be a valuable asset in any genre or industry that requires marketing and sales today. Betsy also assisted Platinum Studios with the development of original characters and plot details for a comic book project called “Blood Letters” that never went to print.
  • 102. SEASON 3 - Episode 1: Design a new Burger King Burger and outsell the competition. Episode 2: Renovate a motel and get the best review on Yahoo! Local. Episode 3: Ad Campaign for NesCafe Tasters’ Choice. Episode 4: TV Ad for Dove Cool Moisture Body Wash. Episode 5: Create a mobile business in an Airstream Trailer. Episode 6: Graffiti ad for Gran Turismo 4 on PS2. Episode 7: Produce a Live Music Auction for FUSE TV to sup- port Elizabeth Glazer Pediatric AIDS Foundation. Episode 8: Build a mini golf course and run it for a day. Episode 9: Engage Home Depot customers in a Do-It-Yourself Demonstration. Episode 10: Create a pizza with an original topping for Domino’s Pizza and sell it from a mobile kitchen. Episode 11: Design a “Wearable Technology” outfit for Ameri- can Eagle Outfitters. Episode 12: Create a brochure for the Pontiac Solstice. Episode 13: Design a “clutter eliminating” product to be manu- factured by Staples.. Episode 14: Design an original Hanes t-shirt and sell the most units at Scoop. Episode 15: Interviews. Finale: 2012 NYC Athlete Challenge and Best Buy Video Game Championship. Reality TV may not be scripted, but assembling some of the world’s biggest corporate brands into a single season doesn’t happen by accident. As a preproduction intern on Season 3, Betsy researched potential challenges for the show’s contestants to determine if the tasks could realistically be produced with cameras rolling , and sought information to assess viable brands to engage as sponsors. Tasks had to accomodate for a wide range of possible outcomes, showcase the brand sponsor, and include visually compelling stages of completion to set the pace for the episode re- gardless of how the contestant interactions might play out.
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  • 105. thanks for your time and consideration. Additional work samples and performance measurements available upon request. For more information or work availability please contact me: betsy elaine tyurin (650) 868-4243 betsyelaine@gmail.com