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RE-INVENTING YOUR
MOBILE BANKING
CHANNEL
3
Digital banking
“Over 50% of customers want
banks to incorporate social
human aspects of services –
such as more personalised
customer service and
advice – into online and
banking”
KPMG
“Technology is on the go. In
five short years, at least
three of every four
customer interactions will
be online or mobile “
Accenture
4
Challenges
Time to market
Customer experience
Niche competition
Marketing & sales
Loyalty
Generating revenue
Cross-sell & up-sell online
Reducing costs to service
Customer satisfaction
Enhancing security
New innovations
Siloed back office systems &
operations
5
BankWorld provides capability for:
Personalised product offers
Innovative services delivery
Banking convenience
Introducing CR2’s Omnichannel BankWorld
Mobile platform
6
BankWorld Mobile
SMS
*288#
USSD
APP
MOBILE WEB
One platform for all mobile technologies
7
SMS money transfer
To send money to another person text the following message
SMS
Epay [amount] [mobile number]
TO
“50101” (CR2 Bank)
Where [mobile number] is your
recipient’s number
Example
8
Person to person payment
Person1
Person2
Text Received
Reply
CR2 Bank
confirmed
transfer of 25.00
from your
account to
0876825510
(Jack Murphy).
Text to Send
Back
EPAY
0876825510
25.00
Text Received
Back Send
CR2 Bank
confirms that you
have just
received a
payment of
25.00 from
0872497556
(Keith Holmes)
Person 1 Acc Person 2 Acc
2 5
9
Extensions to the basic system
TAXI TAXI
TAXI
Text Received
Reply
Text to Send
Back
Text Received
Back Send
EPAY
TAXI 1047
43.00
CR2 Bank confirmed
transfer of 43.00 from
your account to
TAXI1047
(x Cabs).
EPAY
Acc
Public ID Public Name Acc Ref Bank Ref Date..
1 TAXI1047 X Cabs 12345
2 TAXI2912 City Taxi - Joe 54321
3 TAXI2913 City Taxi -
Fred
33333
4 SHOP1078 Spar- Meath
St.
The bank may offer a service to small business’s to give
friendly/standard’ names to services
CR2 Bank confirms
that you have just
received a payment of
43.00 from
0872497556 (Keith
Holmes)
10
Automatic acquiring
Person1
Person2
Text Received
Reply
Text to Send
Back
EPAY
0876825510
25.00
Text Received
Back Send
Person 1 Acc Person 2 Acc
2 5
CR2 bank has
transferred 25.00 to
a new account
<<08712345>>, and
notified the recipient.
CR2 Bank has just
opened an account on
your behalf, with a
lodgement of 25.00
from <Keith Holmes>.
Text ‘help’ to 53152 for
more information.”
Using e-accounts:
The bank can open an account on behalf of the customer
FOR MORE INFORMATION,
VISIT
WWW.CR2.COM
Phone: +971 438 75 205
Email: kieran.kilcullen@cr2.com
www.cr2.com
CR2 Limited
9D Beckett Way Park West
Business Park Nangor Road
Dublin 12
KIERAN KILCULLEN
Chief Commercial Officer

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Best mobile banking software

  • 1.
  • 3. 3 Digital banking “Over 50% of customers want banks to incorporate social human aspects of services – such as more personalised customer service and advice – into online and banking” KPMG “Technology is on the go. In five short years, at least three of every four customer interactions will be online or mobile “ Accenture
  • 4. 4 Challenges Time to market Customer experience Niche competition Marketing & sales Loyalty Generating revenue Cross-sell & up-sell online Reducing costs to service Customer satisfaction Enhancing security New innovations Siloed back office systems & operations
  • 5. 5 BankWorld provides capability for: Personalised product offers Innovative services delivery Banking convenience Introducing CR2’s Omnichannel BankWorld Mobile platform
  • 6. 6 BankWorld Mobile SMS *288# USSD APP MOBILE WEB One platform for all mobile technologies
  • 7. 7 SMS money transfer To send money to another person text the following message SMS Epay [amount] [mobile number] TO “50101” (CR2 Bank) Where [mobile number] is your recipient’s number Example
  • 8. 8 Person to person payment Person1 Person2 Text Received Reply CR2 Bank confirmed transfer of 25.00 from your account to 0876825510 (Jack Murphy). Text to Send Back EPAY 0876825510 25.00 Text Received Back Send CR2 Bank confirms that you have just received a payment of 25.00 from 0872497556 (Keith Holmes) Person 1 Acc Person 2 Acc 2 5
  • 9. 9 Extensions to the basic system TAXI TAXI TAXI Text Received Reply Text to Send Back Text Received Back Send EPAY TAXI 1047 43.00 CR2 Bank confirmed transfer of 43.00 from your account to TAXI1047 (x Cabs). EPAY Acc Public ID Public Name Acc Ref Bank Ref Date.. 1 TAXI1047 X Cabs 12345 2 TAXI2912 City Taxi - Joe 54321 3 TAXI2913 City Taxi - Fred 33333 4 SHOP1078 Spar- Meath St. The bank may offer a service to small business’s to give friendly/standard’ names to services CR2 Bank confirms that you have just received a payment of 43.00 from 0872497556 (Keith Holmes)
  • 10. 10 Automatic acquiring Person1 Person2 Text Received Reply Text to Send Back EPAY 0876825510 25.00 Text Received Back Send Person 1 Acc Person 2 Acc 2 5 CR2 bank has transferred 25.00 to a new account <<08712345>>, and notified the recipient. CR2 Bank has just opened an account on your behalf, with a lodgement of 25.00 from <Keith Holmes>. Text ‘help’ to 53152 for more information.” Using e-accounts: The bank can open an account on behalf of the customer
  • 12. Phone: +971 438 75 205 Email: kieran.kilcullen@cr2.com www.cr2.com CR2 Limited 9D Beckett Way Park West Business Park Nangor Road Dublin 12 KIERAN KILCULLEN Chief Commercial Officer