The document provides Covid-19 related data for the County Health and Human Services department for the week of April 6, 2020. Application volumes were 20% higher than average weekly volumes, with the largest increase in CalFresh applications. Lobby visits peaked at opening as customers were turned away. Call volumes increased 142% from benchmarks as staff were redeployed, with 10 additional staff working from home. Ongoing caseloads were up 15% from benchmarks.
Presentation given relating to the HSCIC report 'Focus on the health and care of young people June 2015' by Kate Croft, HSCIC Head of Statistical Response Unit. This took place at the Health+Care event at London's ExCel, on Thursday 25 June 2015.
Cleveland Henry (Director of NHS Choices - HSCIC) spoke at the recent "Healthcare Efficiency Through Technology Expo (HETT 2015)".
Areas covered include:
· How does analysis of NHS Choices usage help us to understand the public’s health and care information needs?
· What can web analytics and user feedback tell us about the most popular and useful content?
· How does the mass media agenda drive content consumption?
· How has the move to ‘mobile’ changed the demand for information?
· Where next for online information and transactions?
A recent KRC Research poll of American employees and consumers explores perceptions around the corporate response to COVID-19, as well as implications for the workplace as companies navigate the re-entry phase. The results suggest effective, consistent communications, an emphasis on employee safety and a commitment to corporate values will all play a key role in navigating the recovery phase.
Presentation given relating to the HSCIC report 'Focus on the health and care of young people June 2015' by Kate Croft, HSCIC Head of Statistical Response Unit. This took place at the Health+Care event at London's ExCel, on Thursday 25 June 2015.
Cleveland Henry (Director of NHS Choices - HSCIC) spoke at the recent "Healthcare Efficiency Through Technology Expo (HETT 2015)".
Areas covered include:
· How does analysis of NHS Choices usage help us to understand the public’s health and care information needs?
· What can web analytics and user feedback tell us about the most popular and useful content?
· How does the mass media agenda drive content consumption?
· How has the move to ‘mobile’ changed the demand for information?
· Where next for online information and transactions?
A recent KRC Research poll of American employees and consumers explores perceptions around the corporate response to COVID-19, as well as implications for the workplace as companies navigate the re-entry phase. The results suggest effective, consistent communications, an emphasis on employee safety and a commitment to corporate values will all play a key role in navigating the recovery phase.
These survey results are from a recent webinar Regroup recently hosted entitled “Extreme Weather: Best Practices in Preparedness and Communication.”
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Dr. Ashish Jha: "Does ‘Pay for Performance’ Work?" 6.28.16reportingonhealth
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http://www.centerforhealthjournalism.org/content/does-pay-performance-work
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Webinar - Multichannel Maturometer 2018 results: Key global trendsAcross Health
Questions answered include:
• Did the 20%+ budget increase in 2017 continue in 2018?
• Which channels have reached maturity…and which ones could break out in the next years?
• What are the industry's biggest bottlenecks for adopting digital?
• (How) are key digital capabilities developing versus last year?
• How satisfied is the industry with its digital efforts to date?
For the recorded webinar please visit our website: http://bit.ly/2vC86oc
Creating Better Customer Experiences Online (with Top Tasks) presented by Ger...Patrick Van Renterghem
Creating Better Customer Experiences Online (with Top Tasks) presented by @GerryMcGovern on Dec. 4th, 2013 @itworks. Interesting for Web (Internet, Intranet, portals) designers, content managers, communication officers, marketing departments, ...
Patient expectations are rising, and organizations are continuously being asked to do more with less.
Additionally, the convergence of several significant emerging market and policy trends, economic uncertainty, labor force shortages, and the end of the COVID-19 public health emergency has created a unique set of challenges for healthcare organizations.
Attend this timely webinar to learn about new trends and their impact on key healthcare issues, such as patient engagement, migration to value-based care, analytics adoption, the use of alternative care sites, and data governance and management challenges.
These survey results are from a recent webinar Regroup recently hosted entitled “Extreme Weather: Best Practices in Preparedness and Communication.”
Over 600 attendees were polled to help them determine if their organization is really prepared for a natural disaster or severe weather event.
United against a common enemy: Physicians of the world talk online about cancerW2O Group
Presentation delivered at the Doctors 2.0 conference in Paris on June 5, 2014. Features the launch of MDigitalLife's first global panel of physicians & an analysis of physicians' online conversations about cancer. Based on the Social Oncology Project (http://MDigitalLife/SocialOncology
Dr. Ashish Jha: "Does ‘Pay for Performance’ Work?" 6.28.16reportingonhealth
Dr. Ashish Jha's slides from the Center for Health Journalism webinar "Does ‘Pay for Performance’ Work?" 6.28.16
http://www.centerforhealthjournalism.org/content/does-pay-performance-work
Financial Analysis In Healthcare Industry PowerPoint Presentation Slides SlideTeam
This PPT deck displays fourtyfour slides with in depth research. Our topic oriented Financial Analysis In Healthcare Industry PowerPoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Financial Analysis In Healthcare Industry PowerPoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Webinar - Multichannel Maturometer 2018 results: Key global trendsAcross Health
Questions answered include:
• Did the 20%+ budget increase in 2017 continue in 2018?
• Which channels have reached maturity…and which ones could break out in the next years?
• What are the industry's biggest bottlenecks for adopting digital?
• (How) are key digital capabilities developing versus last year?
• How satisfied is the industry with its digital efforts to date?
For the recorded webinar please visit our website: http://bit.ly/2vC86oc
Creating Better Customer Experiences Online (with Top Tasks) presented by Ger...Patrick Van Renterghem
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Patient expectations are rising, and organizations are continuously being asked to do more with less.
Additionally, the convergence of several significant emerging market and policy trends, economic uncertainty, labor force shortages, and the end of the COVID-19 public health emergency has created a unique set of challenges for healthcare organizations.
Attend this timely webinar to learn about new trends and their impact on key healthcare issues, such as patient engagement, migration to value-based care, analytics adoption, the use of alternative care sites, and data governance and management challenges.
Learn about a management model that truly focuses on the experience your customers have when they are using your website or app, and why delivering the right content is essential to the online customer experience. Top Tasks Management helps you identify what matters most to your customers and tests those top tasks to measure and improve the success rates and time-on-task. Measure what your customers are doing (customer outcomes), instead of the old, traditional metrics that measure organizational inputs (websites, technologies, content, apps.) This workshop will show you how digital transformation is in essence about transforming organization-centric metrics into customer-centric metrics.
Learn about a management model that truly focuses on the experience your customers have when they are using your website or app, and why delivering the right content is essential to the online customer experience. Top Tasks Management helps you identify what matters most to your customers and tests those top tasks to measure and improve the success rates and time-on-task. Measure what your customers are doing (customer outcomes), instead of the old, traditional metrics that measure organizational inputs (websites, technologies, content, apps.) This workshop will show you how digital transformation is in essence about transforming organization-centric metrics into customer-centric metrics.
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A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
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By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
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Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
1. County Health and Human Services
Covid-19 Data Fact Sheet
Week of: April 6, 2020
“Start where you are. Use what you have. Do what you can.”– Arthur Ashe
Benchmark Data: Dec19 - Feb20
Program
Weekly Average
Received
Benchmark
Received Completed Received Completed Received Completed Received
CalFresh 2,100 1,800 2,000 2,100 1,900 1,858 1,888
Medi-Cal 2,200 2,000 1,900 1,758 1,800 1,758 1,719
CalWORKs 568 550 489 500 498 385 469
General Assistance 485 465 385 390 325 362 337
Total Applications 5,353 4,815 4,774 4,748 4,523 4,363 4,413
% increase from benchmark 21% 8% 2%
% Applications via online 85% 75% 60% 18%
% Applications via Walk In 15% 25% 40% 82%
Hour
Average Daily
Week of April 6
Average Daily
Week of Mar 30
Average Daily
Week of Mar 23
Daily Average
Visits Benchmark
7am 40 50 50 80
8am 20 20 20 259
9am 30 10 10 281
10am 5 15 25 278
11am 10 2 2 273
12pm 25 13 13 259
1pm 6 14 14 273
2pm 25 16 16 280
3pm 0 0 0 280
4pm 0 0 0 96
5pm 0 0 0 7
Daily Total 161 140 150 2366
% increase from benchmark -93% -94% -94%
Average Daily
Week of April 6
Average Daily
Week of Mar 30
Average Daily
Week of Mar 23
Daily Average
Benchmark
Calls Offered 2500 2400 1800 1,031
Calls Handled 1800 1900 1700 771
Average Speed of Answer 15 22 10 5 minutes
Average Handle Time 22 18 18 15 minutes
% increase from benchmark 142% 133% 75%
Ongoing Caseload Volumes
Week of April 6,
2020
Week of March
30, 2020
Week of March
23, 2020
Monthly Average
Benchmark
CalFresh 100,000 84,000 72,800 72,814
Medi-Cal 123,000 122,000 120,000 120,000
CalWORKs 19,000 17,632 17,632 17,632
General Assistance 2,100 1,898 1,898 1,871
Total Cases 244,100 225,530 212,330 212,317
% increase from benchmark 15% 6% 0%
Budgeted On The Job Vacancies LOA or FMLA
% Working
from Home
Eligibility- Intake 35 19 6 10 33%
Eligibility- Ongoing 125 103 5 17 45%
Eligibility- Call Center 36 30 3 3 0%
Supervisors 20 15 2 3 50%
Clerical 96 82 10 4 10%
% Increase/Decrease from Last
week -15% 15%
This template is intended to serve as an example of critical data to track and manage during this crisis.
Actual Data was not used in this example
STAFFING - 4/6/2020
Weekly Highlights
Total Week of April 6, 2020
Application Volumes
Total Week of March 23, 2020Total Week of March 30, 2020
Lobby Volumes
Call Center Call Volumes
- Application volumes are now 20% higher than the
average weekly volumes
- most significant increase in CalFresh applications
- Lobby visits peak at opening as customers are triaged
and sent away.
- Call volumes have increased 142% from benchmark
- 10 Ongoing staff were redeployed to the call center
- 10 more staff were set up to work from home last week