The document provides a benchmarking assessment and recommendations for improved performance from J. Hebdon, a principal at Vanilla Strategies. The assessment involved gaining perspective through questioning, observing, and reviewing work, weighing work against desired outcomes of team behavior, customer satisfaction and benchmarks against high-performing teams. Key recommendations include establishing a performance-based staffing plan, tracking critical process measures using balanced scorecard tools, and making integration and life-cycle perspectives important goals for individuals and teams.

1. Benchmarking Assessment
and
Recommended Actions for
Improved Performance
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

2. Method
 Gain Perspective and Identify Opportunities for Improvement
 Questioning
 Observing
 Reviewing
 Weigh Against Desired Outcomes
 Team Behavior and Results
 Customer Satisfaction
 Benchmark
 Vs High-Performing Teams
 Make Considered, Responsible Recommendations for
Improvement
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

3. Identify Opportunities for Improvement…
2/12/2014
J. Hebdon

4. Weigh Against Desired Outcomes…
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

5. Benchmark…
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

6. Conclusions…
 Organizational structures (2 different versions in
use) do not match integration mission
 Vision, Mission not articulated and achievement
of performance goals not tracked
 Staffing holes have significant impact on
performance
 Management tasks delegated down without
commensurate authority or responsibility
 “Integration” role unclear
2/12/2014
J. Hebdon

7. Recommendations…
 Establish a performance-based staffing plan with
defined R2A2s and clear lines of reporting
 Make continuous improvement a key team
characteristic
 Track “critical few” process performance measures
 Use “Balanced Scorecard” tools to make performance
status clear
 Make “Integration” and “Life-Cycle Perspective”
important in both individual and Team Goals
 Hold team members equally accountable for their
individual performance and team contributions
2/12/2014
J. Hebdon

8. Recommendation #1
 Establish a performance-based staffing plan with
defined R2A2s and clear lines of reporting…
2/12/2014
J. Hebdon

9. Teamwork Truisms…
 Strategy drives Structure or structure will undo Strategy
 The person doing the performance evaluation is the
manager
 Teams form around shared goals
2/12/2014
J. Hebdon

10. Recommendation #2
 Make continuous improvement a key team
characteristic
 Track “critical few” process performance measures
 Use “Balanced Scorecard” tools to make performance
status clear
 Make “Integration” and “Life-Cycle Perspective”
important in both individual and Team Goals
2/12/2014
J. Hebdon

11. Recommendation 2a
 Track “critical few” process performance measures
2/12/2014
J. Hebdon

12. Critical Few Commitment Tracking
2/12/2014
J. Hebdon, Prinicpal
Vanilla Strategies

13. Recommendation 2b
 Use “Balanced Scorecard” tools to make performance
status clear
2/12/2014
J. Hebdon

14. Performance Truisms…
 What gets measured gets done
 An unwritten goal is a wish
 Performance improvement is only possible if you
influence the process
2/12/2014
J. Hebdon

15. Current Performance Measures…
 Do not reflect management systems or team objectives
 Too few, wrong data
 Not tracking a process so no performance improvement





possible
No trending
Not predictive and proactive
Do not recognize when stable systems are not performing
well
Do not incorporate risk models / graded approach
Do not reflect effects of previous decisions
 “Feedback and Improvement” characteristics
2/12/2014
J. Hebdon

16. Example “Balanced Scorecard”
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

17. Example--Process-Based Metrics
Procedure Review Turnaround
18
16
14
12
10
8
6
4
2
0
Feb-07
Mar-07
Apr-07
May-07
Jun-07
Jul-07
Feb-07
Mar-07
Apr-07
May-07
Jun-07
Jul-07
Ave Turnaround
8.620689655
8.264705882
6.083333333
9.866666667
7.269230769
8.032258065
3 Sigma
16.52018581
16.52018581
16.52018581
16.52018581
16.52018581
16.52018581
5
5
4
4
3
3
8.022814062
8.022814062
8.022814062
8.022814062
8.022814062
8.022814062
Goal
Baseline Average
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

18. Recommendation 2c
 Make “Integration” and “Life-Cycle Perspective”
important in both individual and Team Goals
2/12/2014
J. Hebdon, Principal
Vanilla Strategies

19. Integration and Life-Cycle Goals
2/12/2014
J. Hebdon, Principal
Vanilla Strategies