Brookfield Chamber Lunch & Learn

1. Phone, Data, and Video:
Keeping up with the Speed of Business
Ben Eison
May 10, 2012
Brookfield Chamber Lunch & Learn

2. Agenda
• Charter Business
• Where We are Located
• Solutions to Grow your Business
• Cost Analysis
• Q&A
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CONFIDENTIAL – FOR INTERNAL USE ONLY

3. About Charter Business®
• Business Class Telecommunication Service
Provider
• A Unit of Charter Communications®
• Fortune 500 Company
• We are so much more than your local cable
company
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4. Our People
• Experts in understanding your unique situation and proposing
communications solutions tailored to your needs
• Locally based technicians, account teams, and management
• Local Business Account Executives to work one on one and provide a
cost effective solution for your business needs
• Delivers a comprehensive suite of phone, data and TV solutions on a
fully owned and managed hybrid fiber/coax network
• 24x7x365 support center dedicated exclusively to business customers
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5. Where We are Located
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6. National Network Map
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7. New England Market
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8. Serviceable Towns
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9. Solutions to Grow Your
Business
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10. Internet – Need for Speed
CB Internet Features:
• Charter Business Custom Hosting
• Managed Internet Router (Wireless)
• Charter Business Desktop Security
• Charter Business Managed Security*
• Charter Business Backup
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11. Need for Speed
Time is $$$
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12. Managed Security
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13. Cloud
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14. Productivity Saver
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15. Fiber Optic Services
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16. Ethernet
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17. Ethernet
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18. Ethernet
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19. Phone
Act Small , APPEAR BIG
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20. Let Your Phone Do the Work
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21. Let Your Phone Do the Work…
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22. Sights and Sounds
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23. Cost Analysis
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24. Cost Analysis:
A leading provider of consulting services & software in the Healthcare
Industries
NOW Option #1 Monthly Savings Annually Savings Total Contract Savings
(approx.) (24 mos.) (24 mos.)
Competitor – phone $320.00 n/a n/a n/a n/a
Charter – phone $0.00 $ 212.65 107.35 1,288.20 2,576.40
Present - internet $ 586.00 n/a n/a n/a n/a
(1.5m/1.5m)
Charter - internet $0.00 $200.99 385.01 4,620.12 9,240.24
(50m/5m)
Totals $ 906.00 $ 413.64
Net Savings $492.36 $5,908.32 $11,816.64
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CONFIDENTIAL – FOR INTERNAL USE ONLY

25. Cost Analysis:
General practice law firm with clients nationally & internationally in legal practice
areas such as collections, family law, and real estate.
NOW Option #1 Monthly Annually Total Contract
Savings Savings Savings (36 mos.)
Competitor – phone $123.00 n/a n/a n/a n/a
Charter – phone $0.00 $ 84.15 38.85 466.20 1,398.60
Charter - internet $ 49.95 $ 54.99 (5.04) (60.48) (181.44)
(1.5m/384K) (5m/512K)
Totals $ 172.95 $ 139.14
Net Savings $ 33.81 $ 405.72 $ 1,217.16
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26. Cost Analysis:
Food Catering company that also services a small cafeteria in an office
building
NOW Proposed Monthly Annually Total Contract Savings
Savings Savings (24 mos.)
Competitor – phone/DSL $ 148.80 $ 0.00 n/a n/a n/a
Charter – phone & internet $0.00 $ 95.07 53.73 644.76 1,289.52
Totals $ 148.80 $ 95.07
Estimated Savings $ 53.73 $ 644.76 $ 1,289.52
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CONFIDENTIAL – FOR INTERNAL USE ONLY

27. Cost Analysis:
Medical Clinic that specializes in Geriatric Medicine & Internal Medicine
NOW Proposed Monthly Annually Savings Total Contract Savings (36
Savings mos.)
Competitor – phone $ 346.01 $ 0.00 n/a n/a n/a
Charter – phone $0.00 $ 324.37 21.64 259.68 779.04
Charter – internet $ 101.99 $ 147.99* (46.00) (552.00) (1,656.00)
(16m/2m) (20m/3m)
Charter TV $ 31.96 $ 88.56** (56.60) (679.20) (2,037.60)
(music only)
Answering Service $ 434.00 $ 0.00 434.00 5,208.00 15,624.00
Totals $ 913.96 $ 590.92
Operational Savings $ 353.04 $ 4,236.48 $ 12,709.44
Competitor Term Fee (1,800.00) (1,800.00)
(one-time)
Net Savings $ 2,436.48 $ 10,909.44
*Internet Service now includes 24/7 interactive network monitoring, along with our
managed security package with such features as: content filtering, intrusion & detection,
traffic shaping & management, etc…as well as, VPN functionality. 27
CONFIDENTIAL – FOR INTERNAL TV Basic & Expanded is now included with Music Choice.
**Cable USE ONLY

28. Cost Analysis:
Long Distance Plans – Are you overpaying?
LD Rate Plan Monthly Rate 1-phone 2-phone lines 3-phone lines
line
Unlimited $ 17.97* $ 17.97 $ 35.94 $ 53.91
(per line)
300 Minutes $ 13.49 $ 13.49 $ 13.49 $ 13.49
(per account)
Overage Charges 5 cents/min. $ 10.00 $ 10.00 $ 10.00
(200 minutes)
Totals – 300 minute plan $ 23.49 $ 23.49 $ 23.49
Savings vs. Unlimited Plan (5.52) $ 12.45 $ 30.42
*Double-Play rate with 24 months
agreement
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CONFIDENTIAL – FOR INTERNAL USE ONLY

29. Cost Analysis: Un-Bundled Pricing VS.
Bundled
UN-BUNDLED
Service Competitor Charter Business
Typical Phone Line $ 33.75 $ 29.99
Internet $ 35 to $59 $ 55 to $80
(768K to 1.5mbps) (5 mbps to 20 mbps)
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30. SERVICE BUNDLING - “It Pays!”**
Service Regular Price Single-Play Bundle
10% discount
CB Phone Line $ 29.99 $ 19.99 $ 17.99
(savings) (2.00)
“Basic Feature Package” $ 6.99 $ 5.54 $ 4.99
(savings) (.55)
CB Internet – 20 mbps $ 99.99 $ 79.99 $ 71.99
(savings) (8.00)
CB Video $ 45.00 $ 42.00 $ 37.80
“Basic only” – Public View
(savings) (4.20)
CB Video $ 80.00 $ 78.00 $ 70.20
“Basic & Expanded” – Public View
(savings) (7.80)
Total Monthly Savings $ 22.55
(2 phone line business) 30
CONFIDENTIAL – FOR12 month agreement
**Based on INTERNAL USE ONLY

31. Charter Business Agent Referral Program
Earn Up to $10,000 with the Charter
Business Agent Referral Program!
You can earn cash by telling us about other
businesses that could use our services:
• Charter Business Internet
• Charter Business Phone
• Charter Business TV
• Charter Business Data Networking
• Charter Business Voice Trunk (T1-PRI)
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CONFIDENTIAL – FOR INTERNAL USE ONLY

32. Thank You!
Please Contact
BEN EISON
with Questions
Ben.Eison@chartercom.com
203-304-4021
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