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      Benjamin H. Bylsma
.
                       go, IL
                  Chica
          otel:
     ass H
The C
: Chic ago, IL
Park
Alley: Chicago, IL
Facebook for Business                     By Ben Bylsma (from a case study project).
	 Businesses	can	set	up	a	Facebook	Page	for	a	product	or	their	entire	business.		This	allows	a	
business	to	network	with	customers	and	find	new	customers	through	these	contacts.		Pages	al-
low	them	to	go	beyond	static	communication	with	their	customers	and	allow	them	to	post	up-
dates	on	their	wall	for	all	of	their	customers	to	see.	(Facebook,	2009)		In	a	way	this	is	market-
ing	and	customer	service	all	in	one	place.	“You	end	up	moving	away	from	being	an	Internet	
marketer	and	go	into	almost	customer	service,”	said	Jim	Glaub,	creative	director	at	Art	Meets	
Commerce,	a	New	York	marketing	firm.	(New	York	Times,	2009)

	 Facebook	currently	has	300	million	people	subscribed	to	it’s	site,	(Facebook,	2009)	that	is	
essentially	the	size	of	the	United	States	population,	so	as	a	small	or	large	business	owner	when	
you	need	the	most	cost	effective	advertising	campaign,	Facebook	is	an	obvious	choice.		Face-
book	offers	both	a	Cost	Per	Click	(CPC)	or	Cost	Per	Impression	(CPM)	advertising	model.		
Both	start	with	a	daily	amount	that	you	want	to	spend	on	advertisement,	the	minimum	is	1$	
From	there	you	decide	how	much	you	want	taken	out	of	that	daily	amount,	Facebook	offers	a	
recommended	minimum	depending	on	what	your	advertising.		The	higher	the	amount	the	more	
clicks	or	impressions	and	vice	versa,	the	difference	between	the	two	is	that	CPC	charges	from	
your	daily	amount	every	time	a	person	clicks	on	the	advertisement	where	as	CPM	charges	ev-
ery	time	your	advertisement	is	viewed.		Facebook	Advertisements	also	helps	by	narrowing
down	your	demographics	so	that	your	target	market	views	your	ads.	(Facebook,	2009)		

	 Facebooks	Connect	allows	viewers	to	share	what	they	are	doing	on	your	site	with	their	Face-
book	network	of	friends,	essentially	connecting	your	businesses	site	with	their	Facebook	net-
work.	“We	have	seen	a	99%	increase	in	page	views	since	implementing	Facebook	Connect.”	
Stated	on	the	Facebook	Connect	overview	from	Lollapalooza.	(Facebook,	2009)		One	of	the	
highlights	of	this	feature	is	that	it	allows	access	between	a	businesses	site	and	Facebook	with-
out	adding	to	the	so	called	“social	network	fatigue”	by	bypassing	registration.	(Insidefacebook.
com,	2009)		Joost.com	is	a	good	example	of	this;	it	allows	you	to	login	using	your	Facebook	
ID	right	from	their	site,	from	there	you	can	share	with	your	Facebook	network	of	friends	what	
you’ve	been	watching.	(Joost.com,	2009)	

	 Another	good	tool	is	the	Facebook	Share	Application,	which	can	help	you	Share	content	
across	networks.		The	Share	tool	allows	for	Friends	to	share	your	website	with	their	friends	
with	the	click	of	a	button.	(Facebook,	2009)
Abandoned: Chicago, IL
How will you incorporate Facebook in your
future ventures?

	 Clara	Shih,	Author	of	‘The	Facebook	Era’	stat-
ed	in	a	New	York	Times	article	some	very	helpful	
first	questions	to	ask	before	settling	down	to	start	
a	Facebook	page.	“What	is	your	basic	objective?		
Is	it	getting	more	customers	in	the	door?	Building	
brand	awareness?	Creating	a	venue	for	customer	
support?	Once	you	have	set	your	goal,	you	can	
strategize	accordingly.”	(New	York	Times,	2009)		I	
would	use	Facebook	Pages	for	connecting	with	my	
customers	in	two	specific	ways,	customer	service	
and	updates.		Because	the	wall	offers	a	valuable	
communications	tool	customer	service	is	a	natural	
result,	instead	of	integrating	these	communications	
tools	exclusively	on	my	website	my	Facebook	
Page	would	give	my	business	a	great	opportunity	
to	communicate	one	on	one	with	customers	in	an	
almost	real-time	setting.		It’s	better	then	e-mail	be-
cause	it’s	easier	and	a	little	more	public	so	an	an-
swered	question	to	one	customer	might	actually	
answer	the	same	question	for	several	customers.		In-
stead	of	sending	out	a	mass	e-mail	newsletter,	which	
becomes	junk	mail	eventually,	I	would	send	out	less	
e-mails	and	more	news	updates	through	my	busi-
nesses	Facebook	Page.		This	would	also	be	integrat-
ed	with	my	website	so	that	those	non-Facebook	cus-
tomers	would	not	be	left	in	the	dark.		I	would	also	
utilize	Facebook	Ads	to	draw	people	to	the	business-
es	website.		Facebook	Ads	will	be	a	great	resources	
when	I	don’t	have	a	lot	of	money	to	put	toward	ad-
vertising	because	I	can	put	as	little	as	a	dollar	a	day	
and	stop	and	start	it	whenever	I	need	to.		To	further	
integrate	Facebook	with	my	website	I	would	even-
tually	want	to	utilize	their	Connect	feature	so	that	
I	could	expand	my	businesses	connection	with	it’s	
customers.
S un over Rising Wolf M ountain: Montana
Rising
Ascending the Mountain
                      : Montana
The Receding Darkeness: MT
Dawn: MT
Storm: Montana
The Challenge: Montana
Pier: Mus kega n, MI
Lonely Tree:
               Grand Haven
                          , MI
ON THE
         Move
Racer: Chicago, IL
Y   B E
             Z             A
       A
                                      The	Crazybeard	logo	was	designed	




                               R
C R

                                      around	the	idea	of	making	a	symbol	
                                                              B E A




                                  D
                                      that	could	become	iconic.		The	face	
                                                      Y
                                      was	taken	from	an	actual	picture	and	   R
      Est.                 1983       graphically	changed	into	a	vector	im-




                                             Z
                                      age.		The	inspiration	came	from	a	




                                         C R A
                                      cross	between	Starbuck	and	Burts	
                                      Bees	logo.			
O




                                r
                                                                              19

        t d                 a
                            e
  u




            o o r      G                          Est.



                                                 O
One	of	my	earlier	logo’s	the	Reel	To	
            Reel	idea	was	less	of	a	symbol	and	
            more	word	centered.		It	was	designed	
            for	use	in	a	local	retail	shop,	built	to	
            express	a	light	hearted	feeling,	like	
            that	of	the	entertainment	media	it	
R           would	sell.			
    D




983
      a r
    e




    G
Reference:

Pattison,	K.	(November	11,	2009).	How	to	Market	Your	Business	With	Facebook.		Retrieved	on	November	16,	2009	from	The	New	York	Times	Website:	http://
www.nytimes.com/2009/11/12/business/smallbusiness/12guide.html?pagewanted=1&_r=1

Facebook	Pages	2009.	(March,	2009).	Retrieved	on	November	16,	2009	from	Facebook.com’s	website:	http://www.facebook.com/advertising/FacebookPages-
ProductGuide.pdf

Ads:	Glossary	of	Ad	Terms.	(n.d.).	Retrieved	on	November	16,	2009	from	Facebook.com’s	website:	http://www.facebook.com/help.php?page=859

Ads:	What	are	Facebook	Ads?		(n.d.)	Retrieved	on	November	16,	2009	from	Facebook.com’s	website:	http://www.facebook.com/help.php?page=856

Facebook	Connect.		(n.d.)	Retrieved	on	November	16,	2009	from	Facebook.com’s	website:	http://www.facebook.com/advertising/?connect

Pickard,	J.	(February	3,	2009).	What	Does	Facebook	Connect	Mean	for	Agencies?		Retrieved	on	November	16,	2009	from	Insidefacebook.com’s	website:	
http://www.insidefacebook.com/2009/02/03/what-does-facebook-connect-mean-for-agencies/

Joost,	Facbook.	(n.d.)	Retrieved	on	November	16,	2009	from	Joost.com’s	website:	http://www.joost.com/facebook/
All photographs and artwork were created by Benjamin H. Bylsma using Adobe Illustrator, Photoshop and InDesign.

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