This document provides 11 questions to ask an ISO consultant before hiring them to ensure they have experience implementing successful ISO management systems, do not charge unexpected fees, and will not take an unreasonable amount of staff time away from daily operations. It suggests asking about the consultant's experience level, fees, potential for ongoing costs, estimated implementation timeline based on prior clients, and history of client certification successes or failures.

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11 Questions to ask before Hiring an ISO consultant:
 Have you ever charged more than your quoted price? Do you agree that you will not charge us more than your quoted price?
 How long have you been in business? How many clients do you individually help to get certified each year?
 Have you ever been taken off a project by any client?
 Do you charge travel at cost?
 Will you require us to pay for any ongoing fees? Have you ever charged a client of yours for ongoing fees?
 In your experience, how many staff-days can we realistically expect to allocate for implementation and training? Please give a
real life example and contact details so we can verify.
 Has a client of yours ever failed certification to an ISO standard?
 How many staff hours do you expect me to tie up while you are interviewing, training and having meetings with our staff?
 In your experience, how many staff-days per year are we likely to allocate to maintaining the ISO Management System?
Please give a real life example and contact details so we can verify.
 Have any of your clients ever needed to hire additional staff to maintain your ISO Management Systems?
 How long will it take us to get certified in your experience? What are your best and average times?