Titan, Tata Chemicals and Rallis improved their net promoter score processes by sharing best practices from Tata Steel, Air Asia and Tata Sky on topics related to NPS including text analysis, sampling methodology and building an NPS culture. Tata Motors Finance completed its first Data Maturity Assessment conducted by TBExG from September 7 to October 1, 2020 to identify areas to improve usage of data and analytics. Upcoming capability building programs in 2021 from TBExG include subject matter expert assessor programmes in finance, technology and HR to be held online.

1. business excellence newsletterDecember 8, 2020
Borrowing best practices from Tata Steel, Air Asia and Tata
Sky, the 3 companies participated in multiple sessions, to
learn about topics related to NPS, including text analysis,
sampling methodology, predictive NPS, live dashboards,
building an NPS culture and many more
TMF identified in its long-term strategy that one of
the key differentiators and success enablers would be
the usage of data and analytics. The company’s CEO
expressed the need for a Data Maturity Assessment.
TBExG conducted a Data Maturity Assessment for TMF
from September 7 to October 1, 2020. This was the
first non TCS-led Data Maturity Assessment for a Tata
company since TBExG started on this journey
Titan, Tata Chemicals and Rallis improve
net promoter score (NPS) processes
through best practice sharing
Tata Motors Finance (TMF) completes its
first Data Maturity Assessment
Capability Building Programmes 2021 EDGE Wednesday Webinars
Practice Dates Timings
Building Skills &
Capabilities to
Transform CI
Effectiveness
9 Dec 2020
1700 -1800 IST/
1230 -1330 GMT
CX Strategy 16 Dec 2020
1500 -1600 IST/
1030 -1130 GMT
Quality 4.0 23 Dec 2020
1730 -1830 IST/
1300 -1400 GMT
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“Innovation at TCS has an enterprise-wide scope with engagement
across the organisation,”says K Ananth Krishnan in the Leadership
Series Webinar
The EVP and CTO of TCS discussed the evolution of the innovation culture in his company, how it has scaled
up innovation and how it is working with its customers globally to support their innovation agenda
Date Programme Location
Jan 18-22, 25,
2021
Subject Matter Expert Assessor
Programme - Finance
Online
Jan 18-22, 25,
2021
Subject Matter Expert Assessor
Programme - Technology
Online
Feb 8-12, 15,
2021
Subject Matter Expert Assessor
Programme - HR
Online