1. The document discusses how companies can develop security policies and crisis management plans to deal with the threat of terrorism while continuing business operations. 2. It recommends companies perform a risk analysis to determine if they are potential terrorist targets. 3. The document outlines a DRDR approach to security threats: deterrence, resistance, detection, and reaction. It provides examples of measures for each.

1. 2009-04-30
Doing Business Under Terrorism Threat
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Kris Van den Briel, President Securitas South Asia

2. Summary
1. Introduction
2. Security policy
3. Risk analysis
4. Security threat response
5. Crisis management
6. Questions and answers
Kris Van den Briel | Doing Business Under Terrorism Threat | 2009-04-30 2

3. Introduction
Acts of terrorism are not aimed at companies but at the state
Acts of terrorism have to be prevented by the state
State has to respond to acts of terrorism
Institutionalize learning from past events
State responsibility versus individual responsibility
Put rational pressure on the government
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4. Security policy
Define your policy “in times of peace”, before you get external pressure
Security must support and not prevent doing business
• Integrate security in your business processes
Security as a business continuity investment in stead of just a cost
Security is all about systems
• Systematic approach
Fear is a bad advisor
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5. Risk analysis
Are you a terrorist target?
• Icon
• US / UK symbolic company
• High number of people present
Are you in the vicinity of a terrorist target?
• Collateral damage
Other risks
• Burglary
• IP theft
• In house theft
• Fire / storm / flood
• …
Rationalize threat assessment
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6. Response to a security threat: DRDR
Deter
• Make less attractive
Resist
• Delay the action
Detect
• The sooner the better
React
• Do what needs to be done
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7. Terrorist planning
Terrorists will carefully plan their attack
• Select target
• Reconnaissance – recce
• Track movements
• Assess level of security at various times
• Plan location and time
• Rehearse strike and getting away
Deter and detect go hand in hand
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8. Deter
Make the target less attractive
• Put effective security procedures in place
• Visual security as psychological effect for visitors and staff (but effective)
• Effective access control
Prevent preparation and inside help
• Background checks of all personnel
• Background checks of all suppliers
Surveillance rounds
• Suspicious persons
• Suspicious parcels
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9. Resist
Delay the action
• Perimeter
• Closed gates
• High fences
• Natural barriers
• Vegetation
• No automatic doors
“Fight” back?
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10. Detect
Perimeter control
Cameras
Security detection systems
Surveillance detection
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11. React
Immediate reaction
• Protect yourself
• Observe
• Inform (internal – external)
• Close access and egress
• Maintain calm
• Report
Crisis
• High stress
• High level of uncertainty
• Important decisions to be taken based on limited information
Be prepared
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12. Crisis management
Crisis manual
• Floor plans of building (also off site)
• Evacuation plans
• Mass casualties
• Assembly points
• Victims family
• Table top exercises
Crisis management team
Crisis communications team
• Internal: employees
• External: media
• Gain time
• But keep communication initiative
• Never lie!
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13. Conclusion
Terrorism is a reality but has to be rationalized
Economic downturn poses higher security risk then terrorism
• Theft
• Social unrest
• Violence
What you do to prevent terrorism helps you prevent
other risks
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14. Securitas Group
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15. Securitas in the world
• Present in more than 30 countries in North and South
America, Europe and Asia.
• Global market share of 12%
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16. Securitas in India
Turnover 2009: 58Cr
10,000 guards
Major cities:
• New Delhi
• Gurgaon
• Noida
• Mumbai
• Pune
• Hyderabad
• Bengaluru
• Chennai
• Kokata
• Chandigarh
Presence in 180 other cities
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17. Our People
Securitas is its people
• High decentralization
• Strong and independent leadership
• Local branch offices close to our customers
• Specialized training programs for all levels
Business relations are local, but knowledge is global
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18. Questions and answers
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19. Integrity | Vigilance | Helpfulness
securitas.com
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