The document is a resume for Basil Kyuti Mutisya summarizing his professional experience and qualifications. He has over 15 years of experience in roles related to project management, business processes, risk and fraud management, revenue assurance, and mobile financial services. Most recently, he worked as a Mobile Financial Services and Revenue Assurance expert for Globacom Ltd in Nigeria, where he helped launch mobile money services and oversaw business operations.

1. 1
BASIL KYUTI MUTISYA
P. O. Box 2053 00202|H: +254-733-337070|+254-715-306755|C: +234-907-571-8652|basilchuti@gmail.com|
basilchuti@yahoo.com
Summary
I am a results-driven professional who demonstrates visionary leadership, expertise and distinguished performance in
organizational operations. My main areas of work experience include but not limited to project management, business
processes modelling, reengineering, improvement, controls and improvement, Risk and Fraud Management, Revenue
Assurance, Customer service, Mobile financial services, Products reviews and Analysis including Strategy. Until recently
I operated in the capacity of Mobile Financial Services Operations and Revenue Assurance and Fraud
management(RAFM) expert with mobile telecommunications provider, Globacom limited, Nigeria for the support of its
establishments in Nigeria, Ghana and Benin republic. I have specialization in establishment of New services foundations
and Streamlining their operations to completion besides other core functions in compliance, risk, fraud and revenue
assurance. Formerly I worked as a Business revenue control coordinator with Zain Kenya limited. I possess a very good
background and knowledge about mobile telecommunication systems including but, not limited to billing systems (for
example BSCS, Kabira systems etc.), intelligent network (IN), Oracle Financials and analysis tools such as ACL and the
Revenue Assurance and Fraud management systems.
I uphold a high degree of personal integrity, relate well with all and create trust within teams through motivational
leadership. I am dependable and reliable in supporting and enabling team efforts towards achieving results oriented
performance so as to produce long-term sustainable achievements.
Skills
<flashrichtext version="1"> <textformat font="
Business operations
 Launch of first brand of mobile money agency business in Nigeria, the Glo Xchange Brand
 Heading and holistically overseeing the Mobile Financial business operations
 Oversaw the implementation of state of the art modern USSD gateway for contemporary services anchoring
Revenue Assurance and Business Processes Control:
 Created distribution channel remuneration structures, a scheme that was endorsed for implementation across all
Celtel International ltd operations, for ease of business and improvement of trade with partners.
Fraud Management
 Created a culture of Fraud Management awareness in the organizations: identifying, preventing and managing
fraud and providing training and guidance to the team members for continuity
Experience
Mobile Money & RAFM (Revenue Assurance & Fraud Management) Expert 09/2009 to 08/2016
GLOBACOM Ltd Lagos, Nigeria
 Team Leadership and Management
 Fraud Management
 Revenue Assurance
 Systems and applications testing and
functional approval for adoption
 Projects management and monitoring

 Business Processes modelling, operations and control
 Analysis and reporting
 Mobile money and financial services operations (MFS)
 System and applications authentication including
monitoring and reports designing

2. 2
 Spearheaded Glo Mobile Financial Services (FMS) Business Operations.
 FMS projects management, including but not limited to Roll-out, Compliance & Regulation issues.
 Coordinated the Launch of the first mobile money agency business brand in Nigeria, the Glo Xchange.
 ATL & BTL materials designing in conjunction with the communication teams for awareness and education.
 USSD gateway products configurations and testing in conjunction with the Technical functional teams.
 Business processes development and continuous improvement to streamline operations.
 Established controls to guide the policies and the laid down processes.
 Created and reviewed functional documents including customer(s) contract documents and training materials.
 Trained the Trainers and Promoted Mobile Financial Services awareness and education.
 Coordinated reviews of Mobile Money Scope of work (SOW) for all organizational units.
 Outlined functional requirements for successful MFS launch with reduced risk exposure.
 Identified potential revenue leakage areas and established control processes to manage the loopholes.
 Coordinated functional software tests (UATS), recommended changes and provided acceptance reports.
 Provided guidance in FMS Management, Training and awareness to create fraud free conscious culture.
 Spearheaded MFS business scoping, support and follow-up for Glo mobile limited Nigeria, Benin and Ghana.
Revenue Business Control Coordinator 04/2007 to 02/2009
ZAIN KENYA Ltd Nairobi, Kenya
 Channeled team's energies to accomplish desired level in Risk, Fraud and Revenue Assurance Management.
 Projects planning, scoping & design, launch and management.
 Development of procedural business process controls.
 Sales distribution channels reward policy reviews and implementation.
 Existing telco systems data output audits and validation to ensure conformity to business rules.
 Critical analysis and validation of business reports.
 Dealership payment processing and management.
 Airtime Voucher Management: Custodian of ePIN /voucher Generation, Activation, Delivery and distribution.
 Periodic security and controls around key business areas.
 Reporting to the Chief Finance officer and Managing Director for special projects progress and analysis.
Business Revenue Control Team Leader 06/2005 to 04/2007
CELTEL KENYA Ltd Nairobi, Kenya
 Responsible for Fraud Management and Business processes control team(s),
 Team guidance, training and leadership.
 Fraud prevention, detection and mitigation.
 Business processes modelling and controls including implementation.
 Coordinated and provided insight into fraud systems management.
 Spearheaded analysis of Call data records using FMS, ACL and oversaw corrective measures.
 Oracle financial and other systems details audit and reconciliations especially around stocks.
 Staff benefits management and reconciliations.
 Coordinated systems audits and reviews.
Risk and fraud management officer 05/2004 to 06/2005
CELTEL KENYA Ltd Nairobi, Kenya
 Risk assessments
 Fraud identification, prevention, monitoring and mitigation
 Functional activity analysis and monitoring

3. 3
 Fraud management system (FMS) management.
 Audit investigations and reporting
 New products and service documents reviews.
 Projects launch, operations, monitoring and reporting
Credit Control Officer 09/2000 to 05/2004
KENCELL KENYA Ltd Nairobi, Kenya
 Managed customers' subscription accounts credit worthiness both post-paid and pre-paid.
 Subscriber service level management and debt collection
 Subscriber accounts analysis and audits of daily financial transactions (payments, adjustments, and taxes)
 Ensured timely accounts bills generation and correct invoicing
 Managed and resolved customers billing issues and complaints
 Maintenance of high level standards of customer service and integrity
Accounts and audit assistant 07/1999 to 01/2000
KAVILI & CO. certified Public Accountants Nairobi, Kenya
 Involved in daily administration/management of the office operations
 Carried out audits of clients' accounts and maintained books of Accounts
 Carried out credit control and debt collection activities including reporting
Education and Training
 Bachelor of Arts: Economics and Business management, Dec 1999
Moi University, Eldoret, Kenya
 Diploma: Purchasing and Supply Chain, Mar 2006
Kenya institute of management (KIM), Nairobi, Kenya
Additional Information:
BIO DATA HOBBIES
 Date of Birth: 02nd
July 1975 Sports, Movies, Music, Traveling, reading
 Gender: Male
 Marital Status: Married AVAILABILITY Immediate
 Nationality: Kenyan
Professional Affiliations
 Information Systems audit and control association (ISACA), 2011 member
 Youth Member of the Kenya red-cross society, 1997
Referees
Lateef Tijani,
21-Adeola Odeku, VI,
Globacom Ltd,
Tel: + 234 8055570538
E-mail: lateef.tijani@gloworld.com
Lagos – Nigeria
Ibrahim Sudi Abdalla,
RA Manager,
Airtel limited - Zambia,
Tel: + 260-978981462
Email: Ibrahim.abdalla@zm.airtel.com
Freetown, Sierra Leone Email:
Ikinu Musyoka,
IT Billing Engineer (BSS/OSS),
Ericson ltd,
Mobile: +254-726872014
Email: musyoka.ikinu@gmail.com
Nairobi, Kenya