Basic information regarding leadership.

1. Love and Compassion
for
Why Not You?

2. Leadership
Health care- Customer care,
Attire & Attitude

3. Agenda
• 1:30pm Welcome
• Ice Breaker
• Review agenda
• Training Objectives
• Develop & Review Training Agreements
• 1:50pm Active Learning & Discussion
• 3:10pm Break
• 3:20pm Active Learning & Discussion
• 4:20pm Reflection & Evaluation
• 4:30pm Closing

4. TRAINING OBJECTIVES
Define Facilitative Leadership
Discuss how Facilitative Leaders can support
your work
Identify how Facilitative Leaders center their
efforts
Identify and discuss the Principles of
Facilitative Leadership
Exercise: Explore YOUR personal strengths as a
Facilitative Leader
Reflect: How can I use today’s lessons in my
work/volunteer efforts
Questions?

5. TRAINING AGREEMENTS
• Be open
• Show respect
• Listen to each other
• One person speaks at a time
• Silence Cell Phones
• Participate
• Share experiences
• Keep discussion confidential
• Give feedback in writing

6. The Need to develop leader in Qualitas

7. Getting to Know Yourself
Kenali diri anda dahulu!
Describe yourself!
•Write down what you look like
Tuliskan bagaimana rupa anda
•Where you live
Tempat tinggal
•Where you go to school
Sekolah anda
•Include things you like to do
Apa yang anda suka buat
•Add anything else you think is important about you
Ada apa-apa yang anda rasa penting mengenai anda

8. Small Group Time!
Each small group has a scenario and find the best
solution.
•Read through your scenario
•Decide how you would handle the situation
•Discuss the situation and possible outcomes with
your group
•Be prepared to share! 

9. Activity
Choose 1 leader
What have they done that inspires you?

10. But I’m not a leader....
Why me?
Patients and their family expect clinicians to use their
knowledge and experience to contribute to the
effective and efficient provision of healthcare.
Leadership is not restricted to people who hold
designated leadership roles.
Acts of leadership can come from anyone in the
organisation.

11. What is Leadership?
“A process whereby an individual influences a group
of individuals to achieve a common goal”
Satu proses di mana seseorang individu mempengaruhi sekumpulan
individu untuk mencapai matlamat bersama
Discuss in the context of Qualitas

12. Leader is one among all

13. • T - - - - To g e t h e r
• E - - - - E v e r y o n e
• A - - - - A c h i e v e s
• M - - - - M o r e
13

14. How do you choose and
develop a leadership style?
• Start with yourself.
• Think about the needs of the organization or
initiative.
• Observe and learn from other leaders.
• Use the research on leadership.
• Believe in what you're doing.
• Be prepared to change.

15. How do you determine what is
an appropriate style?
• Good leaders usually have a style that they
consciously use most of the time, but they're not
rigid. They change as necessary to deal with
whatever comes up.
• Be consistent with what people in the
organization expect.
• Your style needs to be consistent with the goals,
mission, and philosophy of your organization.

16. Leadership simply refers to

17. Qualitas Leader
• You can lead without a position of power — leadership is about taking
responsibility and taking action.
• When leaders see a problem, they tackle the issue through the following
steps:
• Take initiative.
• Investigate.
• Make connections.
• Identify solutions.
• Take action.Leaders collect data to solve shared problems — not to
advance their own

20. Current Issues in Qualitas Clinics??
• Kekurangan staff
• Kerja lebih
• Kurang kerjasama (team work)

22. Trait Game
• Trait-calling: A non-participant calls out a trait of successful
leadership—such as innovation, communication, trustworthiness,
resilience, ethics, emotional intelligence, proactiveness, and
inspiration—based on the organization’s leadership criteria

23. What Makes a Healthcare Leader Effective?
• Individuals who take on a leadership role in healthcare need several skills to be effective. Five
essential leadership skills in healthcare are:
• Mentorship: An effective leader doesn’t stand above others but seeks to foster leadership
qualities in them.
• Challenging the status quo: Leaders aren’t content with the status quo but are always seeking
opportunities to innovate and improve.
• Educating others: In addition to mentoring others at the individual level, effective leaders seek to
educate others outside of their direct influence.
• Humility: An effective leader isn’t afraid to accept feedback or criticism. Since much is unknown
about healthcare, mistakes are often inevitable. A good leader will admit their mistakes or skill
and expertise gaps.
• Creating opportunities for others: Leaders always look to the future. Instead of sole personal
improvement, an effective leader will prioritize helping the next generation of healthcare
professionals obtain leadership traits.

24. What is leadership

25. Current issues in Qualitas?
Current Issues:
• Shortage
• Staff retention
• Training
• Team work
• Attitude
• Others

26. What’s Happening for You?
26
How would you rate your ability to lead teams to
address the challenges of delivering care in the
safety net?

27. “I’ve never been treated
this way before”
Empowered Leadership Can
Transform Care for Vulnerable
Populations

29. Characteristics

30. ROLE OF A LEADER

31. ROLE OF A LEADER
• I leaders role is always to ensure his/her team achieve the task in
hand

36. Value Population
Health
Person Centered
Team Based Care
Integrated Primary-
Specialty-Behavioral Care
T
r
a
n
s
f
o
r
m
a
t
i
o
n
Integrated Delivery
System
Transitional Care
Medical – Health
Home
I
n
o
v
a
t
i
o
n
Accountable
Social Determinants of
Health
Risk Stratification-Care
Management

42. Leading with Love and Compassion: Rules of
Engagement by Joel Manby
• Some will resist and not understand. Love them anyway.
• Some need to disagree publicly. Be patient anyway.
• Some have been “burned” and are distrustful. Be trusting anyway.
• Some are selfish. Be unselfish anyway.
• Some choose anger. Be forgiving anyway.
• Some may not be dedicated to love and compassion. Be dedicated anyway.
• “Do” versus “Be” goals

43. Let’s Review…

44. 8 Love and Compassion Values for
Healthcare Leaders
1. Patience
2. Trustful

45. 8 Love and Compassion Values for
Healthcare Leaders
3. Honest
4. Grudgeless

46. 8 Love and Compassion Values for
Healthcare Leaders
5. Servant Leadership
6. Walk the Talk

47. 8 Love and Compassion Values for
Healthcare Leaders
7. Communication
8. Commitment

48. Self-Reflection Questions
1). Do you believe this leadership style will increase employee
engagement and overall organizational performance?
2). How would you define “Leading with Love and Compassion?” It is
someone who.........
3). Please choose the top 3 leading with Love and compassion values in
order of importance?

49. • Being appointed a supervisor
doesn’t make you a leader.
• Being a leader means that you
influence people by providing
purpose, direction, and
motivation.
Key Points – Leaders Role

50. • Leaders provide Purpose by
communicating intent.
• Leaders provide Direction by
establishing standards of performance.
• Leaders provide Motivation by setting
the example.
Key Points – Leaders Role

51. • Take charge
• Motivate
• Demonstrate initiative
• Communicate
• Supervise
Key Points – Operational Leadership

52. “Strong chieftains stimulate
and inspire the performance
of their Huns.”
Attila Says