This document discusses Know Your Customer (KYC) norms in banking and insurance. It provides the following key points: 1) KYC norms were introduced in 2002 by the Reserve Bank of India to prevent money laundering and require banks to verify customers' identities before opening accounts. 2) KYC is important for preventing fraud and ensuring applications are real. It helps banks understand customers and manage risks prudently. 3) Compliance with KYC norms is now mandatory for opening bank accounts, demat accounts, purchasing credit reports, and more. Common documents required include identification documents like passports, driver's licenses, and address proofs.