Faculty of Business Studies B203A- Business Functions in Context I First semester- Tutor Marked Assessment (TMA) Operations objectives at the Penang Mutiara Question 1 (50 marks, 400 words) Describe how you think the hotel’s management will make sure that the way it manages the hotel is appropriate to the way it competes for business. How could the hotel management implement any changes in strategy? Support your answer with examples. Question 2 (50 marks, 400 words) The case study describes how quality, speed, dependability, flexibility and cost impact on the hotel’s external customers. Explain what each of these performance objectives means at Penang Mutiara Hotel, and then explain how the relationship between some of these objectives has internal benefits. This TMA is based on the case study “Operations objectives at the Penang Mutiara”. This case study is found on: Pages 64-65 -- 7th edition, Operations Management, Slack Pages 70-71 -- 8th edition, Operations Management, Slack b203a حل واجبات 00966597837185 الجامعة العربية المفتوحة 00966597837185 ,, حلو ل واجبات الجامعة العربية المفتوحة ,, جروب الإمتياز المهندس أحمد حل واجب b203a حلول واجبات b203a حل الواجب b203a حلول الواجبات b203a TMA بدون تشابه حل واجبات الجامعة العربية المفتوحة 00966597837185 ,, حلو ل واجبات الجامعة العربية المفتوحة ,, جروب الإمتياز المهندس أحمد حل واجب b203a حلول واجبات b203a حل الواجب b203a حلول الواجبات b203a TMA بدون تشابه