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1. 대형마트내 상품검색 기능이 없어 물건을 찾을 때 항상 직
원을 먼저 찾아야 함.
➢ 직원이 없으면 물건을 찾기가 힘듦.
➢ 진열담당 직원은 물론 판매직원들도 고객의 질문 때문에 본인의 업무에 집중하기 힘
든 경우가 생김.
2. 야외에서 해당 마트에 원하는 상품이 있는지 파악하려면
마트에 직접 방문하거나 마트 콜센터에 전화해야 함
➢ 콜센터 직원들이 일일이 해당 파트에 연락하여 상품이 있는지를 찾아야 하므로 콜센
터 직원과 고객 모두의 시간을 낭비하게 됨.
1. 마트 내에 상품검색이 가능한 디바이스 설치
➢ 쇼핑몰의 매장위치 검색이나 대형서점의 도서위치 검색과 유사한 형태
2. 대형마트 모바일 앱을 매장 재고 DB와 연동
➢ 내가 찾는 상품을 보유하고 있는 매장이 어디 있는지 언제 어디서나 바로 찾을 수 있
게 됨.
그러나, 마트에서 고객들이 헤매게 만들어 더 오래 쇼핑하도록
만드는 전략과는 배치되는 면이 있음. 상품검색 기능을 활용할
때 자동적으로 광고에 노출되게 하거나 검색한 상품의 관련상
품 등을 노출시키는 방법 등으로 상쇄할 필요가 있음.

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대형마트 상품검색기능 B131356 최원혁

  • 1.
  • 2.
  • 3. 1. 대형마트내 상품검색 기능이 없어 물건을 찾을 때 항상 직 원을 먼저 찾아야 함. ➢ 직원이 없으면 물건을 찾기가 힘듦. ➢ 진열담당 직원은 물론 판매직원들도 고객의 질문 때문에 본인의 업무에 집중하기 힘 든 경우가 생김. 2. 야외에서 해당 마트에 원하는 상품이 있는지 파악하려면 마트에 직접 방문하거나 마트 콜센터에 전화해야 함 ➢ 콜센터 직원들이 일일이 해당 파트에 연락하여 상품이 있는지를 찾아야 하므로 콜센 터 직원과 고객 모두의 시간을 낭비하게 됨.
  • 4. 1. 마트 내에 상품검색이 가능한 디바이스 설치 ➢ 쇼핑몰의 매장위치 검색이나 대형서점의 도서위치 검색과 유사한 형태 2. 대형마트 모바일 앱을 매장 재고 DB와 연동 ➢ 내가 찾는 상품을 보유하고 있는 매장이 어디 있는지 언제 어디서나 바로 찾을 수 있 게 됨. 그러나, 마트에서 고객들이 헤매게 만들어 더 오래 쇼핑하도록 만드는 전략과는 배치되는 면이 있음. 상품검색 기능을 활용할 때 자동적으로 광고에 노출되게 하거나 검색한 상품의 관련상 품 등을 노출시키는 방법 등으로 상쇄할 필요가 있음.