The document summarizes the departments and roles at the B Resort. It includes departments such as human resources, food and beverage, banquets, finance, engineering, reservations, housekeeping, and more. Specific roles mentioned include server, bartender, cooks, dishwashers, housekeepers, engineers, and managers overseeing departments like human resources, revenue management, and sales. It also provides details on the hotel's 394 rooms and brands to showcase the full operations of running a hotel.

1. B RESORT INTERNSHIP

2. Vice President of Human Resources: Frances Clearman
Director of Human Resources: Soraya Lashley
Human Resource Coordinator: Sylvia Roman
Secretary of Human Resources: Paulette
DEPARTMENT OF HUMAN RESOURCES
ADP Payroll

3. Spoke to Justin Leo
Micros
Testing the menu
Tour of kitchen and restaurant
Met with other cooks
DEPARTMENT OF F&B

4. Server
Busser
Carver
Food Runner
Bartender
Barback
AMERICAN Q
Mentored with Alena, Myra,
Brandy, Scotty
Supervisors: Rachid, Agnes, and
Hector.

5. Pomegranate Cosmo
Vodka Cranberry
Rum Coke
Cuba Leroy Rum coke lime
Gin Tonic
Vodka Soda
Apple Tini
Long Island Iced Tea
Dirty Martini
Manhattan
Sweet Vermouth
Bourbon
Bitters
Stored
AMERICAN Q BAR
Moscow Mule
Pineapple Mojito
Tennessee Fire
Dishwashing
Polishing different glasses
Lime
Lemons
Pineapples
Cucumbers
Raspberry
Mint
Hibiscus Flowers
Wiping down counters
Wine/Beer Menu
Cocktail Menu
Whiskey Menu

6. Do they need cups?
-Find and/or clean cups
Are the bars/tables clean and cleared
-Clean off plates and cups
-wipe down area
Do they need materials
-Get Rollups, syrup liquor, liqueur
-Ask for specifics
Are they waiting for food to come out
-Grab utensils/plates
-Check on food
-Bring out food
Is the trash full
-Empty trash and replace trash bag
Check with bartender before you leave
POOL BAR

7. Mentored with Gerlyn and Christina
Different drinks
Stocking beverages and fridges
PICKUP

8. How may I take your order?
What hotel are you located at?
May I get the room number?
What would you like to order?
PIZZA GUY
Mentored with Brenda. Learned from Meyer
about the position and how it works.

9. BEO: Banquet Event Order
18000-20000 SQ. FT. Ballrooms
Grand I-V
Set Up
Linens
More courses and more detail is more people
Servers make about $25 per hr.
BANQUETS

10. Stock ice machine
Sweep and wipe down tables in cafeteria
Bucket for silverware and bin for plates
Prepare ice bins for salad
Stock food items for cooks and chefs
DISH ROOM/PREP COOK

11. Spoke to Martin
CATERING SALES

12. Spoke to Beny
Discussed the different indulging products
Competition with five other local hotels
DEPARTMENT OF SPA

13. Spoke to Mackenzie, Taia, Mary Hutchcraft
Different markets
Group sales
Clientele
Virgin Group, Thomascook
DEPARTMENT OF SALES

14. Interacted with Todd Farber
Discussed revenues
Checked Orbitz, Expedia, booking,
DEPARTMENT OF REVENUE
MANAGEMENT

15. Spoke to Theresa Kohler
Accounts Payable Person
Accounts Receivable Person
Cash Room
Reconcilliation for armored truck
OPERA and Micros
M3 Back Office
General Ledger Financial
Financial statement, balance sheet, reporting,
Management company 4th day
12th day
14th day
DEPARTMENT OF FINANCE

16. Spoke to Manny Castillo
Toured level 17, elevator room, boilers, AC machines, generator, chillers
History of the hotel building itself
Spoke to Jorge
Spoke to Say-d
Spoke to Yordany
Fire safety and panels
Picked up garbage in the parking lot
Fixed a few chessboard props, worked in the banquet hallway
DEPARTMENT OF ENGINEERING

17. Windows (2)
Queue Reservations
Color Coded
Reservation
Room + Tax
Secondaries
Room discrepancies
Form
Reports
Fixed Charges (Resort, parking)
Room type
Shift Checklist
Late checkout
DEPARTMENT OF FRONT OFFICE

18. Spoke to Stephanie and Claudia
Tested a practice reservation call
DEPARTMENT OF RESERVATIONS

19. Brand Delivery
Brand culture
Marketing Site
Guest Experience
PR
Commercials
Medias
Magazine features
Media visits
B Ambassador Program
B Celebrating event
BRAND EXPERIENCE
Social Media
Initiatives
Promo
Satisfaction
Blog
Terrace
Zero entry pool
Underwater speakers
Pick up (grab and go)

20. B Ambiance: White Tea + thyme, Lighting, Music changes
B Social: Colorful cushions and round tables
B In-Touch: Monscierge, Free B Wifi
B Nourished: American Q, In-room Dining, Pool Bar, Pick Up
B Indulged: AVEDA Spa
B Active: Fitness Center
B Humane: Benson the frog
B Sensitive: Green + Initiative
B Adventurous: Destination
D: Destination
N: Vogue
A: Approachability
BRAND EXPERIENCE

21. Housekeeper
Housemen
B Treated Attendant
Pool Attendant
Laundry Attendant
Trash & Chute personnel
Carpet Cleaner
Lobby Attendant
Housekeeping Supervisor
DEPARTMENT OF HOUSEKEEPING
The hotel has a total of 394
rooms. A Combination of
rooms in the tower
beginning with the 2nd floor
to the 17th floor and in
Lanai with rooms on both
the 1st and 2nd floors. The
positions to the left are what
keeps the hotel running
everyday.
Spoke to Jill Capano; Assistant Director of Housekeeping
Spoke to Felix, Editha, Ella, Veronica, Patrick; Housekeeping Supervisors