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Cloudshope Dialer Solution
Lovely Pandey
Table of Content
Types of Dialer
Features & USP’s
Contact Us
Types of Dialer
 Preview Dialer
 Sequential Dialer
 Predictive Dialer
 Manual Dialer
Preview Dialer
Preview dialer system automatically dials
on the contact numbers, pulling
numbers one by one from the list of data
uploaded by you.
It can be operated via Android Phones.
Preview Dialer USP’s
 Before & After call Popup
 Live Agent Dashboard
 Live Call Barging
 Live Call Whispering
 Reserved DID for calling
 Call back Option
 Follow-up notification
 CRM Integration
 Advance Form with Disposition & Sub-
Disposition
Sequential Dialer
Sequential dialer system dials the
number one by one in the sequence with
any manual intervention. There is an
option to get a CRM form popup after
every connected call. It can be operated
via mobile phone & Desktop.
App to be installed :
Mobile : Troop Tracker
Desktop : X-Lite 3.0
USP’s of Sequential Dialer
 CRM Form popup for all connected Calls
 CRM Integration
 Live calls logs
 Live dashboard
 Works on keypad mobiles also
 Live Call Barging & Call Whispering
Feature
 Call back on Reserve DID option
 Follow-up Notification
 Desktop calling feature
Predictive Dialer
Predictive Dialer automatically dials
number from the list uploaded by you
and transfers the call to the agent once
the connection is established with
customer. Hence it ignore transferring
busy, switched off, etc. calls to agent.
Predictive Dialer USP’s
 Diverts only Connected calls to Agents
 Live Call Monitoring
 Campaign management option
 Call back option & Follow-up Reminders
 Call Recordings
 CRM Integration
 Custom Disposition & Sub-disposition
 Live Dashboard with Reports Analytics
 Increases sales efficiency (3 Calls per
Agent )
Manual Dialer
 Manual dialer enables you to do
outbound call from an Android phone. In
manual dialer you can dial the number
one by one without letting you agents
number getting displayed to customer.
Every call is recorded and can be
tracked by Admin.
Mobile App :
Troop Tracker
Frequently Asked Questions(FAQs)
Q:1) What kind of CRM Integration is possible?
Ans: Any kind of custom integration with any CRM is possible , depending
upon the requirement.
Q:2) In which format data can be uploaded?
Ans: The data should be uploaded in .CSV format.
Q:3) Any particular format to be followed while uploading data?
Ans: Only the first column validation is of mobile number, apart from that
you can have any fields in you data. As such no format has to be
followed.
Q:4) How many maximum call can be done in a day?
Ans: As such no limits are there. You can do “n” number of calls in a day.
Q:5) Will my telecallers number be displayed to the clients?
Ans: No , you can opt for a reserve number ( 10 digit) from which the calls
will deliver . And the call back on that number is also possible
Contact Us
Address : Cloudshope Technologies Pvt. Ltd.
11th Floor, 1141-1142 I-Thum Tower B,
Sector-62 Noida, Uttar Pradesh 201301, INDIA
Email : info@cloudshope.com
Contact : 9027890278
Toll-Free : 1800-313-8282
Auto Dialer Solution Provider

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Auto Dialer Solution Provider

  • 2. Table of Content Types of Dialer Features & USP’s Contact Us
  • 3. Types of Dialer  Preview Dialer  Sequential Dialer  Predictive Dialer  Manual Dialer
  • 4. Preview Dialer Preview dialer system automatically dials on the contact numbers, pulling numbers one by one from the list of data uploaded by you. It can be operated via Android Phones.
  • 5. Preview Dialer USP’s  Before & After call Popup  Live Agent Dashboard  Live Call Barging  Live Call Whispering  Reserved DID for calling  Call back Option  Follow-up notification  CRM Integration  Advance Form with Disposition & Sub- Disposition
  • 6. Sequential Dialer Sequential dialer system dials the number one by one in the sequence with any manual intervention. There is an option to get a CRM form popup after every connected call. It can be operated via mobile phone & Desktop. App to be installed : Mobile : Troop Tracker Desktop : X-Lite 3.0
  • 7. USP’s of Sequential Dialer  CRM Form popup for all connected Calls  CRM Integration  Live calls logs  Live dashboard  Works on keypad mobiles also  Live Call Barging & Call Whispering Feature  Call back on Reserve DID option  Follow-up Notification  Desktop calling feature
  • 8. Predictive Dialer Predictive Dialer automatically dials number from the list uploaded by you and transfers the call to the agent once the connection is established with customer. Hence it ignore transferring busy, switched off, etc. calls to agent.
  • 9. Predictive Dialer USP’s  Diverts only Connected calls to Agents  Live Call Monitoring  Campaign management option  Call back option & Follow-up Reminders  Call Recordings  CRM Integration  Custom Disposition & Sub-disposition  Live Dashboard with Reports Analytics  Increases sales efficiency (3 Calls per Agent )
  • 10. Manual Dialer  Manual dialer enables you to do outbound call from an Android phone. In manual dialer you can dial the number one by one without letting you agents number getting displayed to customer. Every call is recorded and can be tracked by Admin. Mobile App : Troop Tracker
  • 11. Frequently Asked Questions(FAQs) Q:1) What kind of CRM Integration is possible? Ans: Any kind of custom integration with any CRM is possible , depending upon the requirement. Q:2) In which format data can be uploaded? Ans: The data should be uploaded in .CSV format. Q:3) Any particular format to be followed while uploading data? Ans: Only the first column validation is of mobile number, apart from that you can have any fields in you data. As such no format has to be followed. Q:4) How many maximum call can be done in a day? Ans: As such no limits are there. You can do “n” number of calls in a day. Q:5) Will my telecallers number be displayed to the clients? Ans: No , you can opt for a reserve number ( 10 digit) from which the calls will deliver . And the call back on that number is also possible
  • 12. Contact Us Address : Cloudshope Technologies Pvt. Ltd. 11th Floor, 1141-1142 I-Thum Tower B, Sector-62 Noida, Uttar Pradesh 201301, INDIA Email : info@cloudshope.com Contact : 9027890278 Toll-Free : 1800-313-8282