A secretary's job involves answering incoming phone calls before the third ring, identifying themselves and their organization, speaking clearly, taking complete and accurate phone messages, and ending calls politely. Handling the telephone well is important for a secretary as it involves properly answering calls, identifying themselves, speaking clearly, and accurately documenting messages. The document provides tips for secretaries on how to properly handle phone calls as part of their job duties.

1. Arum Khamidah
XII AP1

2. What is
secretary’s
Job ?

3. Why must handling
a Telephone Well ?

4. Answer incoming
call before the third
ring
Identify yourself and
your organization
immediately
Enunciate clearly
Control your
language
Take phone
messages
completely and
accurately
End your call nicely

5. •The conclusion is