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Attention,
emotion and
brand
decisions
Neuroscience - a new frontier
The subconscious is key
Brain imaging gives new perspectives
Attention, emotion and decisions
Attention only gets you so far
Gaming is a good example
Adding emotion helps, but…
… it only tells part of the story
Long-Term Memory Encoding
Memory encoding links to behaviour
Not the same as recall
Not just facts – emotions too
Decisions involve emotion & memory
Brand impact relies on understanding both
Maximising
the impact of
brands in the
brain
Don’t rely on shouting loudest1
Don’t rely on shouting loudest1
Don’t rely on shouting loudest1
0
20
40
60
80
Control Explicit Implicit
Numberofchoices
McDonald's Burger King
The implicit conditioning of consumer attitudes: Logo substitution effect
Rafal K. Ohme: Polish Psychological Bulletin
Don’t rely on shouting loudest1
Deliver emotional intensity2
Delivery emotional intensity2
Deliver emotional intensity2
100
165
0
20
40
60
80
100
120
140
160
180
Index
Emotional response to the same content tweeted live and later
Video originally seen live, retweeted in non-live groups Live video viewed in context
Make it personal3
Make it personal3
Make it personal3
Use interaction to drive response4
Use interaction to drive response4
Use interaction to drive response4
100
129
0
20
40
60
80
100
120
140
Static ads FreeWall® ads
Index
Peak level of left long-term memory
encoding
Use patterns and repetition5
Use patterns and repetition5
Use patterns and repetition5
But don’t tell the brain it’s over…6
But don’t tell the brain it’s over…6
But don’t tell the brain it’s over…6
Avoid “uncanny valley”7
Avoid “uncanny valley”7
Never forget gender differences8
Never forget gender differences8
So, to sum up…
Thank you!
Any questions?

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