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*astTECS Contact Centre on Cloud
"Work from home made easy"
Version 1.0
*astTECS
OUTLINE.
About *astTECS Cloud Contact Centre
Architecture Diagram.
Cloud Features.
Unmatched Features
Screen Shots of,,
Dash Board
Real time monitoring.
Reports.
Analytic
Major customers
About *astTECS
*astTECS
Complete Contact Centre Solution
Inbound and Outbound calling solution
Domestic calling with PSTN
Advanced features and functionalities.
Flexible and scalable.
Integrate with 3rd party tools / Application.
Easy for configuration and Management. 
Reduce Overhead cost and improve ROI.
Work from home made easy.
About *astTECS Contact Centre on Cloud
*astTECS
Cloud
*astTECS
Architecture Diagram
*astTECS
Useful for
Sales Calls
Lead Generation
Follow up Calls
Customer Service
Cross Selling / Up Selling
Appointment Booking
Debt Collection
Surveys & Market research
*astTECS CCS
Other inbound and outbound campaigns.
Features and functionalities
*astTECS
OUTBOUND FEATURES
Predictive dialling
Progressive dialling
Manual dialling
Voice Blasting
Filter-Based calling
Call back scheduling &
Reminders
INBOUND FEATURES
ACD ( Automatic Call distribution)
Multi-level IVR ( Interactive Voice
Response )
Skill-Based Routing
Missed call alert
wisper
Customized Call Queues
GENERAL FEATURES
Multiple Campaigns
Real-Time Monitoring
Call Recording
Agent wise reports
CRM Integration
Historical Reporting
Call Barge-IN / Listening
Blended Calling
Features and functionalities
*astTECS
Voice Logger / Voice Recorder
Complete Voice Recording System
Records Intercom call and Trunk line calls
Useful for Training, Quality and legal purposes
Wave, MP3 and GSM formats
Search Option based on the date / Number etc
Option to Listen / Download / Delete
Multiple Administration option
*astTECS
Nationwide Single Number
Un-matched
Features.
*astTECS
Mobile Number DID's
140 Series DID"s
PRI / SIP DID's
WhatsApp Integration
SMS Integration
E-mail Integration
Customized Solution.
Un-matched
Features.
*astTECS
CRM Integration
ERP Integration
Un-matched
Features.
*astTECS
Un-matched
Features.
*astTECS
Customized Screen and Reports.
01
Fields
Drop down
Script
Action
Customized Screen -
02 Column
Aggregate
Ringes
Customized report -
Dashboard Live Monitor
*astTECS
Dashboard Inbound Reports
*astTECS
CDR - Agent Performance Report
*astTECS
Accreditation .
*astTECS
Awards.
*astTECS
*astTECS
Few clients
*astTECS Support.
*astTECS
*astTECS
TALK TO US
*astTECS Communications Pvt Ltd.
#35, Krishna Reddy Layout.
Domlur, Bangalore-560071
+91-80-66406640
www.asttecs.com
sales@asttecs.com

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*astTECS Cloud Center solution