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RESULTs
“Examples”
How to…
NEXT STEPS!
Answer
•Big Data is an undeniable part of the organisations “value creation” activities to achieve competitive advantages.Situation
• Find and analysing relevant Data is challenging today.
• Managerial and cultural barriers creates the biggest issue.
• Linking data is the winning point - ‘the causality is overdue’.
Complication
•How to extract value and driving insights from Big Data?
•What strategies should be priorities to become a data-driven organisation?Question – Strategic issue
Why?
Creating additional value to add more competitive advantages, thus transforming the organisation by
appropriate use of Business Analytics to extract valuable information primarily from BIG Data through Open Data
sources i.e. Social Media, etc.
Build part, Planning
the whole (2)
Add, Don’t
Detract (1)
Reduce time to value
(2) Develop a
case study
Enabling real-time
analysis of Social
Media contents
(1) Correlation between
new analytics tools
To get fast results
with the highest
accuracy
First, think Big
Increased likelihood
of transformation
Defining the
goals and
objectives
clearly
Solving the
biggest
challenge, to
drive value
Start in the Middle
Greater focus on achievable
steps
Justify the
insights and
questions
To generate
revenue at a
stable pace
Running day-to-
day activities at a
cheaper cost
Situation
 To sustain Competitive Advantages it is necessary to
have the ability to make fast responses to the changes in market environment. >1<
 Organisations nowadays are exposed to large volume of data since
there are more connected devices thus,
under intense pressure to adopt advanced technologies and analytics tools. >2<
 Big Data Technology and Services Market is rapidly developing and
expected to grow at 27% compound annual growth rate (CAGR) to reach $32.4 Billion in 2017 (IDC, 2013). >3<
The traditional Market Research will be made redundant – ‘Big Data’ in the box.
 Using Big Data and computational power to
get smarter and get innovative. >6<
There is a greater uncertainty over BIG DATA analytics. >7<
So, It’s all about analysing Big Data such as Social Media platforms for adding value to achieve
competitive advantages. >8<
SCQA Principles
Complication
“Big data” has arrived, but big insights have not”, (Harford, 2014).
 Making ‘Quick’ sense and extracting value ‘precisely ’ from Big Data sources is becoming harder. >1<
 What makes the use of BIG DATA more challenging is
the velocity, rapidly growing size, and unstructured nature of it.
The performance of data-driven organisations is
also heavily influenced by the human element (Ariker, 2013). >2<
 The capacity to analyse the incoming data is critical too.
The real-time data fluctuation is now adding more to the complexity of BIG DATA value creation. >3<
The consistency, integrated and trustworthiness of BIG DATA have to be considered for
allowing an efficient transformation of data into information foundation (Lavella, et al. 2011).
SCQA Principles
Why
+
Why
Question – Strategic issue
 Centralised or decentralised is the issue that needs to be considered if
the Business Analytics is to be used in becoming a data-driven organisation. >1<
 The Question is:
How to apply the Business Analytics in a range of decision-making activities
to guide the future strategies. >2<
 The fast while accurate and consistent share of insights is also vital. >2<
 Dose the organisation have the sets of critical skills identified bellow to take the
advantages of Big Data to transform its business.
The skills to iterate value creation from Big Data?
Transformational competencies,
It requires knowledge around change management
The abilities to define the organisational structure, and
Having clear visions, goals and objectives.
The ability to identify the right source of Big Data?
Internal (Offline) sources such as Supply chain data, …
External (Online user-generated) such as Social Media/ networks, …
SCQA Principles
Answer
 Making faster and better decisions is achieved by
taking the advantages of Social Media analytics to make the correlation and
quickly arrive at the links between available data sources. >1<
Social media also offers companies the opportunity to listen to and engaging with their customers and,
is potentially encouraging them to become advocates to their products (Malthouse, et al. 2013). >2<
ICATM recommends
Data savvy organizations to address the two main issues of
Managerial and Cultural – Capability and Flexibility
in order to successfully drive value from Big Data for
achieving a sustainable growth in their business.
The following parts shows the transformational path (Bellow) in becoming data-driven organizations.
Finding the correlation is the key to success in driving value from BIG DATA sources.
SCQA Principles
Aspirational
• Use analytics to justify actions
• Culture does not encourage sharing information
Experienced
• Use analytics to guide actions
• Ownership of data is unclear or governance is ineffective
Transformed
• Use analytics to prescribe actions
• Management bandwidth due to competing priorities / Accessibility of the data
Source: Own complication retrieved from Lavella, et. al., (2011), p. 24
NEXT STEPS!
 In becoming a data-driven organisation it is best to
encourage executives to
support and more including talents.
 Because Management bandwidth is the biggest challenge in
this transformational process. >1<
To gain efficiency, competitive edge or growth.
Addressing the Managerial and Cultural issues to
get the most insights from BIG DATA by
defining the primary issues first.
 To also make the implementation of new changes possible
The links between those setting the organisational priorities (Executives) and,
who manages data and information (CIO, other functional managers) should be made.
First, think Big
[ Why & How to]
Why
How
Cultural and Managerial
issues
•First, think biggest/ main
issue
Management bandwidth•Clearly defining the goals
and objectives
Increasing Executive
sponsorship•Purpose the solution/ answer
Example: How to gain benefits from data analytics?
In becoming a data-driven organisation
i.e. driving the most value from BIG DATA the biggest challenge is …
First, think Big
[ Results -Examples ]NEXT STEPS!
Finding new ways in sustaining
competitive advantages through
Innovation
•First, think biggest/ main issue Fast response to the market by New product
development and better features
•Clearly defining the goals and
objectives
Social Media platforms to find the customer
preferences.
•Purpose the solution/
answer
 To be data-driven organisation
a standard governing-structure and selective use of advanced technologies is required.
 The winning point in using BIG DATA is achieved by
enhancing the effectiveness of the Advanced Analytics, thus
adding value rapidly. >1<
 Finding the correlation between various information sources. >2<
 It is also necessary to maintaining the use of available information and tech.
NEXT STEPS!
Add, Don’t Detract (1)
[ Why & How to]
Why
By
Example:The Caseof Google successinFINDING the causesof influenza inUS in2001.
 Provide a brief explanation in how Google could have achieved such as great success ,
the case reveals that in organisation such as Google, which is highly data driven
organisation, the fast and accurate share of data has enable Google to make a correct
guess in locating the main causes of influenza, thus significantly improving the value of
organisation (Harford, 2014).
 The winning point for such institutions is
the centralised analytics units often called centre of excellent wherein standards of
advanced models and enterprise governance is prioritised and established respectively
(Lavalla, et al. 2011).
[ Results -Examples ]NEXT STEPS!
Add, Don’t Detract (1)
 To drive value from BIG DATA developing a Case study is required.
 It serves as a strategic asset to make the values clear in transformational
process.
 The Business will losses its memento if the information platform
is not set up to
describe the steps and actions needed to achieve their goals.
 It is primarily important to highlight the benefits of using Big Data for all stakeholders by drawing a
target picture, In terms of …>2<
 Governance structure,
 Your data architecture,
 Data quality,
 Data cycle management - who own the data
 Who decides on design?
 Data security!
NEXT STEPS! [ Why & How to]
Build part, Planning
the whole (2)
How to
Example: How to exploit the opportunity in Social Media by making near-real-time analysis
NEXT STEPS! [ Results -Examples ]
Source: Retrieved from IBM, Case centre (2014)
Build part, Planning
the whole (2)
 Narrow the Gaps – Finding the relevant data needed. >1<
 Efficiency – Time Management and the use of Energy is required. >3<
 Identifying the insights and questions for
 making the first guess right. >3<
 Making faster responses.
 More accurate decisions.
NEXT STEPS!
Start in the Middle
[ Why & How to]
Why
BY
Social Media platforms allows
performing “trial and error” practices at
a very low cost (Harford, 2014) >1<
Using new technology-based platforms benefits businesses by:
 Saving Time and Money in operations and production.
 Fostering Innovation to provide more relevant solutions in solving problem.
Better Future Prediction.
NEXT STEPS! [ Results -Examples ]
Start in the Middle
Examples:
The caseof KAGGLE usingthe crowd in fosteringinnovation,solvingissues,etc. incompanies.
[ Results -Examples ]
Source: Retrieved from Martinez and Walton, (2014)
Start in the Middle
NEXT STEPS!
 Social Media Platforms helps
sharing the information at all level of organisation.
Allow for better interactions with the surrounding environments.>1<
 More understandable and actionable insights by
implanting the information into business process.
The case of UPS in improving their service efficiency and lowering costs of
operations provides a good example of using the Big Data to add value to
their business (Davenport and Dyche, 2013).
[ Results -Examples ]
Start in the Middle
NEXT STEPS!
To
The map of extensive use of mobile technologies at UPStrying to add value to their business.
[ Results -Examples ]Greater focus on
achievable steps
Source: Retrieved from UPS-website (2012), p. 36.
NEXT STEPS!
To make a real sense of data insights:
it is necessary to consider the relevant advanced analytics technology that is used for extracting value
from specific data source to address the particular issue of organisations (Lavalle, et al. 2011). >1<
 The table bellow illustrates the important analytical tools used by top-performing organisations
that have achieved a great performance over years.
[ Results -Examples ]Greater focus on
achievable steps
Source: Retrieved from Levella, et al. (2011), p. 27.
NEXT STEPS!
ICATM is delighted to provide few more examples,
expanding on the four approaches proposed to equip
its clients with a better understanding of the viewpoint
on
“Big Data value creation”
NEXT STEPS! [ Results -Examples ]
Greater focus on
achievable steps
Build part, Planning
the whole
Add, Don’t Detract
First, think Big
In Marketing:
In the emerging area of analytics for unstructured data, patterns can
be visualized through verbal maps that pictorially represent word
frequency, allowing marketers to see how their brands are perceived
(Malthous, et al. 2013)
E-commerce:
Companies like Google and Amazon are no offering online retail
services that data generated from these sources can feed into
business analytics use to improve suppliers’ value chain, thus adding
value to the business (Hesinchu, et al. 2012).
GPS-enabled navigation devices can superimpose real-time traffic
patterns and alerts onto navigation maps and suggest the best routes
to drivers (Lavella, et al. 2011)
[ Results -Examples ]NEXT STEPS!
SCOR framework covering the four following areas: Showing the impact of
BusinessAnalytics on Supply Chain of organisations (Trkman,et al. 2010). >1<
In Plan: analysing data to predict market trends of products and services;
until recently, these have often been done in the form of monthly and
yearly reports by marketing and finance departments.
In Source: the use of an agent-based procurement system with a
procurement model, search, negotiation and evaluation agents to
improve supplier selection, price negotiation and supplier evaluation and
the approach for supplier selection/evaluation.
In Make: the correct production of each inventory item not only in terms
of time, but also about each production belt and batch; and
In Deliver: various applications of BA in logistics management have been
made in order to bring products to market more efficiently. Nevertheless,
since decisions about delivery are usually at the end of the decision cycle
and several companies have outsourced their delivery processes the
impact of BA in delivery may be limited.
[ Results -Examples ]NEXT STEPS!
The case of Starbucks and Golden Sate Food (GSF) illustrates how
the integrated use of technologies helped both businesses to:
 Improving efficiency, reducing costs and better interaction with customers.
It also worthwhile considering the ‘Complete Enterprise Portal’ develop by Alphalogix.Inc,
which provided GSF a flexible platform to match its data with Starbucks software made by
IBM, to have a better data integration.
[ Results -Examples ]
Source: Retrieved from Alphalogix, Inc. company website.
Start in the Middle
NEXT STEPS!
In conclusion
Driving value from Big Data successfully
Addressing Managerial and Cultural issues.
Finding the correlation and,
making links between Data sources,
Developing a Case study.
NEXT STEPS!
BY
References
Ackland, Robert. (2010), “WWW Hyperlink Networks”, In: Hansen,Derker.; Shneiderman, Ben.; Smith, Marc.; and Ackland, Robert. (2010), “Analyzing Social
Media Networks with NodeXL”, China: Elsevier. Ch. 12 pp. 1-31.
Alphalogix. Inc. (n. d.), “Case Study Golden State Foods and Starbucks”, USA. California: Alphalogix, [Online], available at:
ftp://public.dhe.ibm.com/software/websphere/portal/industry/retail/Case_Studies_GSF_and_Starbucks.pdf (Accessed on 23rd 2014)
Ariker, Mat. (2013), “Building a data-driven organization”, McKinsey, Insights & Publications, available at:
http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 18th April 2014)
Breuer, Peter.; Moulton, Jessica.; and Turtle, Robert. (2013), “Applying advanced analytics in consumer companies”, Insights & Publications, [Online], available
at: http://www.mckinsey.com/insights/consumer_and_retail/applying_advanced_analytics_in_consumer_companies (accessed on 18th April 2014)
Daruvala, Toos. (2013), “How advanced analytics are redefining banking”, Insights & Publications, [Online], available at:
http://www.mckinsey.com/insights/business_technology/how_advanced_analytics_are_redefining_banking (accessed on 18th April 2014)
Davenport, H. Thomas, and Dyche, Jill, (2013), “Big Data in Big Companies”, International Institution for Analysis, p. 4. Available at:
http://www.sas.com/resources/asset/Big-Data-in-Big-Companies.pdf (accessed on: 23rd April 2014)
Harford, Tim. (2014), “Big data: are we making a big mistake?”, FT Website, available at: http://www.ft.com/cms/s/2/21a6e7d8-b479-11e3-a09a-
00144feabdc0.html#axzz2zJV2Z1Cq (accessed on 18th April 2014)
Hesinshu, Chen.; Chiang, H. L. Roger.; and Story, C. Veda. (2012), “Business Intelligence And Analytics: From Big Data To Big Impact”, MIS Quarterly, Vol.
36, No. 4, pp. 1165-1188.
Hill, Andrew. (2012), “Firms must stay tuned to shifting demands”, FT: Financial Times, [Online], available at: http://www.ft.com/cms/s/0/682614e8-22aa-11e2-
8edf-00144feabdc0.html?siteedition=uk#axzz2zoPhGtjv (accessed on 18th April 2014)
IBM, (2013a), “Case Study: University of Southern California Annenberg Innovation Lab”, IBM Software Information Management, Media and Entertainment,
NY. Somers: IBM Corporation, [Online], available at: http://www-
03.ibm.com/software/businesscasestudies/us/en/corp?OpenDocument&Site=default&cty=en_us (Accessed on 23rd April 2014)
IBM, (2013b), “Ranhill Powertron: Improves plant availability and production with IBM and Chronos software”, let’s Build a Smarter planet, [Online], available at:
http://www-03.ibm.com/software/businesscasestudies/en/us/corp?synkey=H314452C65931L95 (accessed on 23rd April 2014)
IDC - International Data Corporation (2013), “press release”,IDC Analyse the Future, [Online], available at:
http://www.idc.com/getdoc.jsp?containerId=prUS24542113 (accessed on 18th April 2014)
Lavalle, Steve.; Lesser, Eric.; Shockley, Rebecca.; Hopkins, S. Michael.; and Kruschwitz, Nina. (2011), “Big Data, Analytics and
the Path from Insights to Value”, MIT Sloan, Management Review, Vol. 52, No. 2, pp. 21-32.
Malthouse, C. Edward.; Haenlein, Michael.; Skira, Bernd.; Wege, Egbert.; and Zhang, Michael. (2013), “Managing Customer
Relationships in the Social Media Era: Introducing the Social CRM House”, Journal of Interactive Marketing, Vol. 27, pp. 270-280.
Martinez, Garcia. Marian, Walton, Bryn. (2014), “The wisdom of crowds: The potential of online communities as a tool for data
analysis”, Technovation, Vol. 34, pp. 203-2014.
McGuire, Tim. (2013), “Making data analytics work: Three key challenges”, Insights & Publications, [Online], available at:
http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 21st April 2014)
O’Driscoll, Aisling; Daugelaite, Jurate; and Sleator, D. Roy, (2013), “‘Big data’, Hadoop and cloud computing in genomics”, Journal
of Biomedical Information, Vol. 46, No. 5, Pp. 774-781.
Pang, B., and Lee, L. 2008. “Opinion Mining and Sentiment Analysis,” Foundations and Trends in Information Retrieval, Vol. 2,
No. 1-2, pp. 1-135.
Paul, (2001), “Executives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach”, Center
for Research on Information Technology and Organizations, Irvin, CA: eScholarship – University of California., available at:
file:///C:/Users/11076434/Downloads/eScholarship%20UC%20item%209193h7v4.pdf (Accessed on 13th Apeil 2014)
Roggendorf, Matthias. (2013), “Transforming data”, Insights & Publications, [Online], available at:
http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 21st April 2014)
Trkman, Peter.; McCormack, Kevin.; Oliveria, de Valadares Paul Marcos.; and Ladeira, Bronzo Marcelo. (2010), “The impact of
business analytics on supply chain performance”, Decision support system, Vol. 49, No. 3, pp. 318-327.
UPS Website, (2012), “More of What Matters”, Corporate Sustainability Report, [Online] available at:
http://www.responsibility.ups.com/Sustainability (accessed on 22nd April 2014)

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Assignment 3 - Big Data - Ed.02

  • 1. RESULTs “Examples” How to… NEXT STEPS! Answer •Big Data is an undeniable part of the organisations “value creation” activities to achieve competitive advantages.Situation • Find and analysing relevant Data is challenging today. • Managerial and cultural barriers creates the biggest issue. • Linking data is the winning point - ‘the causality is overdue’. Complication •How to extract value and driving insights from Big Data? •What strategies should be priorities to become a data-driven organisation?Question – Strategic issue Why? Creating additional value to add more competitive advantages, thus transforming the organisation by appropriate use of Business Analytics to extract valuable information primarily from BIG Data through Open Data sources i.e. Social Media, etc. Build part, Planning the whole (2) Add, Don’t Detract (1) Reduce time to value (2) Develop a case study Enabling real-time analysis of Social Media contents (1) Correlation between new analytics tools To get fast results with the highest accuracy First, think Big Increased likelihood of transformation Defining the goals and objectives clearly Solving the biggest challenge, to drive value Start in the Middle Greater focus on achievable steps Justify the insights and questions To generate revenue at a stable pace Running day-to- day activities at a cheaper cost
  • 2. Situation  To sustain Competitive Advantages it is necessary to have the ability to make fast responses to the changes in market environment. >1<  Organisations nowadays are exposed to large volume of data since there are more connected devices thus, under intense pressure to adopt advanced technologies and analytics tools. >2<  Big Data Technology and Services Market is rapidly developing and expected to grow at 27% compound annual growth rate (CAGR) to reach $32.4 Billion in 2017 (IDC, 2013). >3< The traditional Market Research will be made redundant – ‘Big Data’ in the box.  Using Big Data and computational power to get smarter and get innovative. >6< There is a greater uncertainty over BIG DATA analytics. >7< So, It’s all about analysing Big Data such as Social Media platforms for adding value to achieve competitive advantages. >8< SCQA Principles
  • 3. Complication “Big data” has arrived, but big insights have not”, (Harford, 2014).  Making ‘Quick’ sense and extracting value ‘precisely ’ from Big Data sources is becoming harder. >1<  What makes the use of BIG DATA more challenging is the velocity, rapidly growing size, and unstructured nature of it. The performance of data-driven organisations is also heavily influenced by the human element (Ariker, 2013). >2<  The capacity to analyse the incoming data is critical too. The real-time data fluctuation is now adding more to the complexity of BIG DATA value creation. >3< The consistency, integrated and trustworthiness of BIG DATA have to be considered for allowing an efficient transformation of data into information foundation (Lavella, et al. 2011). SCQA Principles Why + Why
  • 4. Question – Strategic issue  Centralised or decentralised is the issue that needs to be considered if the Business Analytics is to be used in becoming a data-driven organisation. >1<  The Question is: How to apply the Business Analytics in a range of decision-making activities to guide the future strategies. >2<  The fast while accurate and consistent share of insights is also vital. >2<  Dose the organisation have the sets of critical skills identified bellow to take the advantages of Big Data to transform its business. The skills to iterate value creation from Big Data? Transformational competencies, It requires knowledge around change management The abilities to define the organisational structure, and Having clear visions, goals and objectives. The ability to identify the right source of Big Data? Internal (Offline) sources such as Supply chain data, … External (Online user-generated) such as Social Media/ networks, … SCQA Principles
  • 5. Answer  Making faster and better decisions is achieved by taking the advantages of Social Media analytics to make the correlation and quickly arrive at the links between available data sources. >1< Social media also offers companies the opportunity to listen to and engaging with their customers and, is potentially encouraging them to become advocates to their products (Malthouse, et al. 2013). >2< ICATM recommends Data savvy organizations to address the two main issues of Managerial and Cultural – Capability and Flexibility in order to successfully drive value from Big Data for achieving a sustainable growth in their business. The following parts shows the transformational path (Bellow) in becoming data-driven organizations. Finding the correlation is the key to success in driving value from BIG DATA sources. SCQA Principles Aspirational • Use analytics to justify actions • Culture does not encourage sharing information Experienced • Use analytics to guide actions • Ownership of data is unclear or governance is ineffective Transformed • Use analytics to prescribe actions • Management bandwidth due to competing priorities / Accessibility of the data Source: Own complication retrieved from Lavella, et. al., (2011), p. 24
  • 6. NEXT STEPS!  In becoming a data-driven organisation it is best to encourage executives to support and more including talents.  Because Management bandwidth is the biggest challenge in this transformational process. >1< To gain efficiency, competitive edge or growth. Addressing the Managerial and Cultural issues to get the most insights from BIG DATA by defining the primary issues first.  To also make the implementation of new changes possible The links between those setting the organisational priorities (Executives) and, who manages data and information (CIO, other functional managers) should be made. First, think Big [ Why & How to] Why How
  • 7. Cultural and Managerial issues •First, think biggest/ main issue Management bandwidth•Clearly defining the goals and objectives Increasing Executive sponsorship•Purpose the solution/ answer Example: How to gain benefits from data analytics? In becoming a data-driven organisation i.e. driving the most value from BIG DATA the biggest challenge is … First, think Big [ Results -Examples ]NEXT STEPS! Finding new ways in sustaining competitive advantages through Innovation •First, think biggest/ main issue Fast response to the market by New product development and better features •Clearly defining the goals and objectives Social Media platforms to find the customer preferences. •Purpose the solution/ answer
  • 8.  To be data-driven organisation a standard governing-structure and selective use of advanced technologies is required.  The winning point in using BIG DATA is achieved by enhancing the effectiveness of the Advanced Analytics, thus adding value rapidly. >1<  Finding the correlation between various information sources. >2<  It is also necessary to maintaining the use of available information and tech. NEXT STEPS! Add, Don’t Detract (1) [ Why & How to] Why By
  • 9. Example:The Caseof Google successinFINDING the causesof influenza inUS in2001.  Provide a brief explanation in how Google could have achieved such as great success , the case reveals that in organisation such as Google, which is highly data driven organisation, the fast and accurate share of data has enable Google to make a correct guess in locating the main causes of influenza, thus significantly improving the value of organisation (Harford, 2014).  The winning point for such institutions is the centralised analytics units often called centre of excellent wherein standards of advanced models and enterprise governance is prioritised and established respectively (Lavalla, et al. 2011). [ Results -Examples ]NEXT STEPS! Add, Don’t Detract (1)
  • 10.  To drive value from BIG DATA developing a Case study is required.  It serves as a strategic asset to make the values clear in transformational process.  The Business will losses its memento if the information platform is not set up to describe the steps and actions needed to achieve their goals.  It is primarily important to highlight the benefits of using Big Data for all stakeholders by drawing a target picture, In terms of …>2<  Governance structure,  Your data architecture,  Data quality,  Data cycle management - who own the data  Who decides on design?  Data security! NEXT STEPS! [ Why & How to] Build part, Planning the whole (2) How to
  • 11. Example: How to exploit the opportunity in Social Media by making near-real-time analysis NEXT STEPS! [ Results -Examples ] Source: Retrieved from IBM, Case centre (2014) Build part, Planning the whole (2)
  • 12.  Narrow the Gaps – Finding the relevant data needed. >1<  Efficiency – Time Management and the use of Energy is required. >3<  Identifying the insights and questions for  making the first guess right. >3<  Making faster responses.  More accurate decisions. NEXT STEPS! Start in the Middle [ Why & How to] Why BY
  • 13. Social Media platforms allows performing “trial and error” practices at a very low cost (Harford, 2014) >1< Using new technology-based platforms benefits businesses by:  Saving Time and Money in operations and production.  Fostering Innovation to provide more relevant solutions in solving problem. Better Future Prediction. NEXT STEPS! [ Results -Examples ] Start in the Middle
  • 14. Examples: The caseof KAGGLE usingthe crowd in fosteringinnovation,solvingissues,etc. incompanies. [ Results -Examples ] Source: Retrieved from Martinez and Walton, (2014) Start in the Middle NEXT STEPS!
  • 15.  Social Media Platforms helps sharing the information at all level of organisation. Allow for better interactions with the surrounding environments.>1<  More understandable and actionable insights by implanting the information into business process. The case of UPS in improving their service efficiency and lowering costs of operations provides a good example of using the Big Data to add value to their business (Davenport and Dyche, 2013). [ Results -Examples ] Start in the Middle NEXT STEPS! To
  • 16. The map of extensive use of mobile technologies at UPStrying to add value to their business. [ Results -Examples ]Greater focus on achievable steps Source: Retrieved from UPS-website (2012), p. 36. NEXT STEPS!
  • 17. To make a real sense of data insights: it is necessary to consider the relevant advanced analytics technology that is used for extracting value from specific data source to address the particular issue of organisations (Lavalle, et al. 2011). >1<  The table bellow illustrates the important analytical tools used by top-performing organisations that have achieved a great performance over years. [ Results -Examples ]Greater focus on achievable steps Source: Retrieved from Levella, et al. (2011), p. 27. NEXT STEPS!
  • 18. ICATM is delighted to provide few more examples, expanding on the four approaches proposed to equip its clients with a better understanding of the viewpoint on “Big Data value creation” NEXT STEPS! [ Results -Examples ] Greater focus on achievable steps Build part, Planning the whole Add, Don’t Detract First, think Big
  • 19. In Marketing: In the emerging area of analytics for unstructured data, patterns can be visualized through verbal maps that pictorially represent word frequency, allowing marketers to see how their brands are perceived (Malthous, et al. 2013) E-commerce: Companies like Google and Amazon are no offering online retail services that data generated from these sources can feed into business analytics use to improve suppliers’ value chain, thus adding value to the business (Hesinchu, et al. 2012). GPS-enabled navigation devices can superimpose real-time traffic patterns and alerts onto navigation maps and suggest the best routes to drivers (Lavella, et al. 2011) [ Results -Examples ]NEXT STEPS!
  • 20. SCOR framework covering the four following areas: Showing the impact of BusinessAnalytics on Supply Chain of organisations (Trkman,et al. 2010). >1< In Plan: analysing data to predict market trends of products and services; until recently, these have often been done in the form of monthly and yearly reports by marketing and finance departments. In Source: the use of an agent-based procurement system with a procurement model, search, negotiation and evaluation agents to improve supplier selection, price negotiation and supplier evaluation and the approach for supplier selection/evaluation. In Make: the correct production of each inventory item not only in terms of time, but also about each production belt and batch; and In Deliver: various applications of BA in logistics management have been made in order to bring products to market more efficiently. Nevertheless, since decisions about delivery are usually at the end of the decision cycle and several companies have outsourced their delivery processes the impact of BA in delivery may be limited. [ Results -Examples ]NEXT STEPS!
  • 21. The case of Starbucks and Golden Sate Food (GSF) illustrates how the integrated use of technologies helped both businesses to:  Improving efficiency, reducing costs and better interaction with customers. It also worthwhile considering the ‘Complete Enterprise Portal’ develop by Alphalogix.Inc, which provided GSF a flexible platform to match its data with Starbucks software made by IBM, to have a better data integration. [ Results -Examples ] Source: Retrieved from Alphalogix, Inc. company website. Start in the Middle NEXT STEPS!
  • 22. In conclusion Driving value from Big Data successfully Addressing Managerial and Cultural issues. Finding the correlation and, making links between Data sources, Developing a Case study. NEXT STEPS! BY
  • 23. References Ackland, Robert. (2010), “WWW Hyperlink Networks”, In: Hansen,Derker.; Shneiderman, Ben.; Smith, Marc.; and Ackland, Robert. (2010), “Analyzing Social Media Networks with NodeXL”, China: Elsevier. Ch. 12 pp. 1-31. Alphalogix. Inc. (n. d.), “Case Study Golden State Foods and Starbucks”, USA. California: Alphalogix, [Online], available at: ftp://public.dhe.ibm.com/software/websphere/portal/industry/retail/Case_Studies_GSF_and_Starbucks.pdf (Accessed on 23rd 2014) Ariker, Mat. (2013), “Building a data-driven organization”, McKinsey, Insights & Publications, available at: http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 18th April 2014) Breuer, Peter.; Moulton, Jessica.; and Turtle, Robert. (2013), “Applying advanced analytics in consumer companies”, Insights & Publications, [Online], available at: http://www.mckinsey.com/insights/consumer_and_retail/applying_advanced_analytics_in_consumer_companies (accessed on 18th April 2014) Daruvala, Toos. (2013), “How advanced analytics are redefining banking”, Insights & Publications, [Online], available at: http://www.mckinsey.com/insights/business_technology/how_advanced_analytics_are_redefining_banking (accessed on 18th April 2014) Davenport, H. Thomas, and Dyche, Jill, (2013), “Big Data in Big Companies”, International Institution for Analysis, p. 4. Available at: http://www.sas.com/resources/asset/Big-Data-in-Big-Companies.pdf (accessed on: 23rd April 2014) Harford, Tim. (2014), “Big data: are we making a big mistake?”, FT Website, available at: http://www.ft.com/cms/s/2/21a6e7d8-b479-11e3-a09a- 00144feabdc0.html#axzz2zJV2Z1Cq (accessed on 18th April 2014) Hesinshu, Chen.; Chiang, H. L. Roger.; and Story, C. Veda. (2012), “Business Intelligence And Analytics: From Big Data To Big Impact”, MIS Quarterly, Vol. 36, No. 4, pp. 1165-1188. Hill, Andrew. (2012), “Firms must stay tuned to shifting demands”, FT: Financial Times, [Online], available at: http://www.ft.com/cms/s/0/682614e8-22aa-11e2- 8edf-00144feabdc0.html?siteedition=uk#axzz2zoPhGtjv (accessed on 18th April 2014) IBM, (2013a), “Case Study: University of Southern California Annenberg Innovation Lab”, IBM Software Information Management, Media and Entertainment, NY. Somers: IBM Corporation, [Online], available at: http://www- 03.ibm.com/software/businesscasestudies/us/en/corp?OpenDocument&Site=default&cty=en_us (Accessed on 23rd April 2014) IBM, (2013b), “Ranhill Powertron: Improves plant availability and production with IBM and Chronos software”, let’s Build a Smarter planet, [Online], available at: http://www-03.ibm.com/software/businesscasestudies/en/us/corp?synkey=H314452C65931L95 (accessed on 23rd April 2014)
  • 24. IDC - International Data Corporation (2013), “press release”,IDC Analyse the Future, [Online], available at: http://www.idc.com/getdoc.jsp?containerId=prUS24542113 (accessed on 18th April 2014) Lavalle, Steve.; Lesser, Eric.; Shockley, Rebecca.; Hopkins, S. Michael.; and Kruschwitz, Nina. (2011), “Big Data, Analytics and the Path from Insights to Value”, MIT Sloan, Management Review, Vol. 52, No. 2, pp. 21-32. Malthouse, C. Edward.; Haenlein, Michael.; Skira, Bernd.; Wege, Egbert.; and Zhang, Michael. (2013), “Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House”, Journal of Interactive Marketing, Vol. 27, pp. 270-280. Martinez, Garcia. Marian, Walton, Bryn. (2014), “The wisdom of crowds: The potential of online communities as a tool for data analysis”, Technovation, Vol. 34, pp. 203-2014. McGuire, Tim. (2013), “Making data analytics work: Three key challenges”, Insights & Publications, [Online], available at: http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 21st April 2014) O’Driscoll, Aisling; Daugelaite, Jurate; and Sleator, D. Roy, (2013), “‘Big data’, Hadoop and cloud computing in genomics”, Journal of Biomedical Information, Vol. 46, No. 5, Pp. 774-781. Pang, B., and Lee, L. 2008. “Opinion Mining and Sentiment Analysis,” Foundations and Trends in Information Retrieval, Vol. 2, No. 1-2, pp. 1-135. Paul, (2001), “Executives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach”, Center for Research on Information Technology and Organizations, Irvin, CA: eScholarship – University of California., available at: file:///C:/Users/11076434/Downloads/eScholarship%20UC%20item%209193h7v4.pdf (Accessed on 13th Apeil 2014) Roggendorf, Matthias. (2013), “Transforming data”, Insights & Publications, [Online], available at: http://www.mckinsey.com/insights/business_technology/making_data_analytics_work (accessed on 21st April 2014) Trkman, Peter.; McCormack, Kevin.; Oliveria, de Valadares Paul Marcos.; and Ladeira, Bronzo Marcelo. (2010), “The impact of business analytics on supply chain performance”, Decision support system, Vol. 49, No. 3, pp. 318-327. UPS Website, (2012), “More of What Matters”, Corporate Sustainability Report, [Online] available at: http://www.responsibility.ups.com/Sustainability (accessed on 22nd April 2014)

Editor's Notes

  1. This pyramid diagram is a summary review of the presentation. It is intended for internal use only. Therefore, do not provide it to the client.
  2. Notes are provided in Numerical orders next to every sentence to allow the speaker expanding providing the audience with further information. (1)- i.e. change in customer desire, disruption in supply channel, etc. Although the driving forces are varied, top-performing companies are all agreed on the use of innovation as the only source for creating competitive advantages – to differentiate. (to differentiate) This would be achieved by using new technologies for making accurate decisions. Organisations want to find the ways to extract the most value from the increasing volume of data, thus having more ability to improve their products and services. (2) - Analytic-driven management has profound influence on the performance of organisations no matter if the aim is to gain competitive edge, efficiency or growth. McAfee and Brynjolfsson (2012) argue that “big data” enable companies to make decisions on the basis of evidence rather than rely solely on intuition. (3) – The growth in market for BIG DATA is about six times the growth rate of the overall information and communication technology (ICT) market (ibid). This creates a high priority for many top-performing organizations to improve their capabilities around information and analytics, which is why they use Business analytics five times more than lower performers”. “BIG DATA is forecasted to continuing a strong growth over the next five years”. >4< Cloud infrastructure will have the highest CAGR of 49% through 2017. >5< (4) - The fast-growing multibillion-dollar worldwide opportunity [Big Data] is expanding rapidly as large IT companies and start-ups compete for customers and market share, said Vice President for IDC's Business Analytics and Big Data research, Dan Vesset (ibid). (5) - Traditional storage datacentres are faced with reduction in their revenue size as significant amount of data (Big Data) generated will be stored on the cloud or disposed. (6) – Business analytics is a common tool to exploit new opportunities. BIG DATA also provides a better way of competing in the marketplace. (7)- However, the case is that while companies today generate substantial amount of data, they aren’t sure if or how to get the most out from these sources. (8) - Big Data can be used to find the answer for many questions that the conventional paths would not find it as fast. Finding the answer faster than traditional ways is an advantage of Big Data. SO, while many issues steel involved in analysing data, there is no doubt on the advantages of using Big Data sources (such as Social Media) to generate unique results that can transform the organisations. Social Media, for instance is now providing better opportunities to businesses to make faster and more accurate responses to the needs and wants of their customers. More companies are now connected thanks to growing connectivity and use of technologies among all groups. The better customer’s access to the Internet and connected devices helps to generate more data that goes to organisations.
  3. Notes are provided in Numerical orders next to every sentence to allow the speaker expanding providing the audience with further information. - That is why, according to Viktor Mayer-Schönberger and Kenneth Cukier’s book, Big Data, “causality won’t be discarded, but it is being knocked off its pedestal as the primary fountain of meaning” (Harford, 2014). The scale and structure of data gathered in Social Media platforms reveals another issue in finding and analysing DIG DATA (Malthouse, 2013). The semi- or unstructured data generated at a rapid scale creates massive issues around analysing and sampling for organisations (ibid) There must always be a question about who and what is missing, especially with a messy pile of found data (Harford, 2014). Moreover, data collected from virtual world contains unstructured data that is reached in customers’ opinion and behavioural information (Hesinchu, et al. 2012). This also creates issues around publicity and share of data (security) due to what is regarded as “puzzling effect” that is important in today’s world (ibid). (2)-The managerial and cultural issues today, have a prefund effect on BIG DATA analysis in organisation (Lavella, et al. 2011). (3)- The online data is now transmitted into system from instrumented and connected sources. To drive value from Big Data, organisations need to have enough capacity to analyse the incoming data generated from Internet based sources. Companies need to develop their capabilities to cope with real-time data analysis thanks to the changing nature of data gathered from social media platforms. Apart from the issues around size, not all the data collected from any Big Data sources necessarily represent the best demographic needed. i.e. represent the whole population, so can still create doubt in its usefulness for businesses. IN looking at 3-5 years, organisations will be more exposed to rapidly developing sources of Big Data gathered in virtual world, which contains unstructured data reached in customers’ opinion and behavioural information (Hesinchu, et al. 2012) It is therefore critical to develop the right skills needed to analyse the social media sources, thus improving the organisational efficiency by having a better insights to deal with issues around marketing, operations, communication and HR, etc.  
  4. Notes are provided in Numerical orders next to every sentence to allow the speaker expanding providing the audience with further information. (1)- To choice of centralise or de-centralise in turning the data-analytics into action can be described relative to the effectiveness that each strategy does have in helping to trigger the desire for analytics activities, engaging with data analysis and keeping up with these related type of changes. In order to find out how to get the most out from the massive volume of data, it is important to make the improvements in information and analytics by deciding on what strategies should be prioritised. Therefore in the light of Business analytics is necessary to consider the following questions: Who is going to use it? How is going to be used? What kind of analytics you need to have? Do you need solution architect? Or a data analyser can do the job? How to make sure to receive a clean data that is planned to use by data analytics? (2)- The challenge now is to solve new problems and gain new answers – without making the same old statistical mistakes on a grander scale than ever (Harford, 2014). (2)- While holding valuable information, data created in Social Media sources creates a challenging task for the data analytics in organisations. The issues namely are: the lack of control over message diffusion, big and unstructured data sets, privacy, data security, the shortage of qualified manpower, measuring the ROI of social media marketing initiatives, strategies for managing employees, integrating customer touch points, and content marketing (Malthouse, 2013) So the challenge faced by companies is to find out how fast and accurate the can be in analysing the user-generated (online) data, to overcome the challenges identified (scope and structure).
  5. Notes are provided in Numerical orders next to every sentence to allow the speaker expanding providing the audience with further information. (1)- what that means is, while firms themselves collect data from everyday activities such as customer transaction data, supply chain data, operations data, etc., (often known as internal sources of data), using the external sources such as Social Media will help them to find the links to make better prediction of what should be done next to provide competitive advantages for their business. Social Media is also allowing the businesses to make faster and more accurate responses to the needs and wants of their customers. (2)- Cloud computing and Big Data technologies are among the most common tools used to deal with such an issue (O’Driscoll, 2013) Therefore, the key strengths to best analysing Big Data are:   Data analytics tech and tools, which requires to have Right skills, … Right people, … Right process, … Organisational design, … Capabilities The speed in processing the data The accuracy in analysing the data
  6. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- Transformational changes, {the biggest challenge faced by organisation}, require a great change management leadership in organisation to implement new process in the system. The clear communication of goals and providing the employees with the ultimate result of using Business analytics will guarantee the high participation, thus overcoming the most challenging issue of the organisation. The whole point described above shows how organisation can overcome the managerial and cultural barriers that are amongst the biggest challenges faced by managers in adopting data analytics.
  7. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  8. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- Making fast responses to drive value from Big Data sources is achievable in organisations with high level efficiency, which only comes through with a standard governing-structure and selective use of advanced technologies. (2)- While new analytic tools is used for finding new solutions to address the identified issues of organisations, it is also important to maintain the use of existing data and technologies and not replacing them. So the idea of focusing on correlation rather than causation means, instead of trying to find out what caused what, which is expensive, time consuming and hard to define, in companies like Google, data analysts try to find the links between the current information and incoming data in order to find the much cheaper and easier way of analysing the Big Data sources.
  9. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  10. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. Business cases, analytics solutions, optimization, work flows and simulations, will provide the best platform for better understanding and taking relevant actions to achieve intended outcomes. (1)- In reality, organizations don’t have the full capability to use all the data available to them effectively, therefore it is necessary to have a Case study, action plan, or agenda, etc., before starting with the transformational process. (2)- Developing a case study for business accelerates the organization’s ability to share and deliver trusted information across all applications and processes. That raises the importance of the three following points. Having the business case/agenda Continuing repeating business case/agenda Refining the business case/agenda
  11. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  12. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. The challenge is, while the issue with size exists, not the data collected from any Big Data sources necessarily represent the best demographic needed i.e. represent the whole population, so can still create doubt in its usefulness for businesses. Real-time data fluctuation is now transmitted into system from instrumented and connected sources, which adds on the complexities to extract value from Big Data. (1)- In faced with the growing volume of unstructured data, organisations need to narrow the gaps in finding the relevant sources of information require to find the answer the specific needs of their business. Organisations will be more exposed to rapidly developing sources of Big Data created in virtual world, which contains unstructured data reached in customers’ opinion and behavioural information (Hesinchu, et al. 2012). (2)- Continuing the value creation activities requires an efficient management in time and energy to allow the organisation to have directed efforts on targeted data needs and specific process improvement (Levella, et al. 2011). (3)- A head of starting their data analysis, organisations should identify the insights and questions that would best meet the business objectives they want to achieve. Organisations would need to understand the exact needs (issues) of their business to justify the appropriate piece of data required, thus making fast responses and making accurate decisions in adding value from BIG DATA.
  13. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- Big Data analysis provides the organisations with abilities to use the available information in testing a situation. Evaluating the impact of competitor’s actions, consumer’s feedback, and other variables, provides a better insights of the likely market environment of businesses (Harford, 2014).
  14. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- The case shows how companies can bridge the gap between data and knowledge, using the crowdsourcing as a data analysis tool to create competitive advantage by improving their capabilities to foster innovation, solve the problem faster – getting faster to the solution, or predict the future (Martinez and Walton, 2014). A meaningful example would be on how Dunnhumby used KAGGLE model of predictive competition to reach-out the best BIG DATA analytics solution to solve issues around analysing the Social Media data. Another very good example on this would be the success of Tesco Clubcard in better prediction of customers’ behaviour by using BIG DATA.
  15. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- In other words, the information gathered from Big Data would need to be share at all level of organisation to enable every individual acting upon, thus highlighting the important rule of Social Media platforms in helping businesses to better interact with their surrounding environment for making better decisions. As the result developing such capabilities has become an interesting topic of study for those organisations eager to drive values from Big Data to achieve competitive advantages.
  16. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  17. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- Among the most common tools used today are trend analysis, forecasting and standardized reporting, however different applications are needed in various cases (Lavalle, et al. 2011).
  18. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  19. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.
  20. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- The finding shows that the use information technology is being more useful in improving operations than the business process techniques (Trkman, et al. 2010). Due the broad definition of Supply Chain Management (SCM) to provide an example in which the data analytics is use to improve the operational performance of organisations, the Supply Chain Operations Reference (SCOR) framework is used to define the areas in which the information technology is used to analyse the data to improve the SC of businesses (ibid).
  21. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information. (1)- The case helps to better understand the impact of such technologies in businesses. Nevertheless, such technologies allowing organisations to develop better products and/or improve their service, which in turn creates more value for their business (Lavella, et al. 2011).
  22. Notes are provided in Numerical orders next to every sentence by the following >< icon to allow the speaker expanding providing the audience with further information.