Assignment 2 lean 6 sigma

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Quodvultdeus Tumaini

lean Six sigma

Small Business & Entrepreneurship

Product or Service Selected : Freedom
Internet Service Provider
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
CTQs
Specification
Limits Defect Opportunities
Unlimited High
speed internet and
cable TV
Internet Speed
limited to 20Mbit/s
to 100Mbits/s
2 times internet goes down in 3
months
Free notification
SMS services on
payment reminder
Only one SMS
per month None
24 hours technical
and customers
support service
Customer support
working hours 8am-
6pm
Technical support
works 24hrs
Long queuing time before you can
connect with the operator.
Discount system for
constant paying
subscribers
Discount is limited
between 5-15%
10 out of 1000 subscribers default on
their monthly payment

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Assignment 2 lean 6 sigma

1. CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Quodvultdeus Tumaini

3. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 CTQs Specification Limits Defect Opportunities Unlimited High speed internet and cable TV Internet Speed limited to 20Mbit/s to 100Mbits/s 2 times internet goes down in 3 months Free notification SMS services on payment reminder Only one SMS per month None 24 hours technical and customers support service Customer support working hours 8am- 6pm Technical support works 24hrs Long queuing time before you can connect with the operator. Discount system for constant paying subscribers Discount is limited between 5-15% 10 out of 1000 subscribers default on their monthly payment

Assignment 2 lean 6 sigma

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