SlideShare a Scribd company logo
1 of 39
(The Annuitus Group)
(McKinsey & Co.)
(Pepper Global)
SUBSCRIBERS TAKE AN ACTION
THAT ACTION TRIGGERS AN
EMAIL
(OR A SERIES OF EMAILS)
THAT EMAIL PROMPTS THEM TO
TAKE ANOTHER ACTION
PROSPECTS BECOME
CUSTOMERS.
VOLUNTEERS BECOME DONORS.
CUSTOMERS BECOME MORE AND
LESS ENGAGED.
Audiences change
over time.
Triggers allow you
to reach these ever-
changing audiences
at the right time.
WHEN A PERSON SIGNS UP
ON A SPECIFIC DATE
WHEN A PERSON CLICKS A LINK
WHEN A DATA FIELD CHANGES
Sign Up or Form Fill Examples
Date-based Email Examples
Birthday emails can lift conversion rates by
60% over non-birthday email messages with the same offer.
(clickz)
Click-based examples
Data change examples
Source: Really Good Emails
How Triggers Help Reach Changing Audiences
How Triggers Help Reach Changing Audiences
How Triggers Help Reach Changing Audiences
How Triggers Help Reach Changing Audiences

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How Triggers Help Reach Changing Audiences

Editor's Notes

  1. Edit: “General e-blasts” to “business as usual” emails
  2. t would be possible with the Event API and connecting to the system that will provide the data/recommendations. The Dessy Group is working on stuff very similar to this right now with the Event API and their e-commerce syste.
  3. Birthday with dynamic code
  4. refresh email - buy vitamins on line, 45 days later (date based + behavior based - unique to having purchased that product)
  5. you haven’t used our product recently/re-engagement (behavioral trigger)
  6. Re-engagement
  7. YOU CAN ACTIVATE LINK CLICK TRIGGERS ON A PER-MAILING BASIS, OR ON A UNIQUE LINK BASIS.
  8. Post-purchase
  9. Post-purchase