This document summarizes a panel discussion on arts and culture. It introduces the panelists from various organizations and their roles. The panel then discusses key themes in the industry around diversifying business models and brands, improving the consumer experience, and using technology more efficiently. Questions are posed about getting to know consumers better, branding and diversification strategies, and using social media. The panel then takes questions from attendees on encouraging donations from members, low-cost promotion strategies for small museums, and improving membership retention rates.