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The current issue and full text archive of this journal is available at 
www.emeraldinsight.com/1366-5626.htm 
Artworks at work: the impacts 
of workplace art 
Christina Smiraglia 
Graduate School of Education, Harvard University, Cambridge, 
Massachusetts, USA 
Abstract 
Purpose – This paper aims to explore the impact that employees and board members of an 
organization believe the art in their workplace has on their experience at work and identify the 
exhibition’s features salient to their experience of the art. 
Design/methodology/approach – Semi-structured interviews were conducted with 19 affiliates of 
an Australian organization with an institutional art collection. The interview data were transcribed and 
analyzed using thematic analysis by two researchers, with a final inter-rater reliability of 0.96. 
Findings – The results showed that respondents believe there are five main ways they are impacted 
by the art in their workplace: the art promotes social interactions, elicits emotional responses, facilitates 
personal connection-making, generally enhances the workplace environment and fosters learning. 
Participants indicated the salient features of the collection are its changing nature, creativity, diversity, 
quality and connection to the organization’s mission. 
Practical implications – The findings suggest that there may be a number of positive impacts on 
employees and other affiliates when art is present in the workplace, including interpersonal learning 
and mission-related content learning. The findings suggest that art connected to the organization’s 
mission, rotating exhibitions and diverse collections are valued by workplace viewers. 
Originality/value – The study highlights the importance of the aesthetic environment in the 
workplace and is one of the first to examine artworks in the work setting. 
Keywords Professional development, Workplace environment, Informal learning, Art exhibition, 
Art collection, Workplace relationships, Aesthetic environment, Corporate art 
Paper type Research paper 
Introduction 
The impact of various aspects of the workplace environment on worker learning and 
engagement has been studied previously, including the effect of spatial settings (Hua 
et al., 2011; Kaplan, 1995; Millward et al., 2007). One feature of workplace physical 
environments that has rarely been studied, however, is corporate art exhibitions. 
Thousands of organizations (International Art Alliance, 2005) in a wide variety of 
sectors display artworks on their walls (Kottasz et al., 2008), but these are rarely the 
focus of research. 
There are a number of people who have assisted with this study, and the author extends warm 
thanks to all of them: Michelle Green for her strong support of this project, Karin Morrison for her 
original vision and inspiration throughout, Anne Smith for her implementation assistance and 
contributions to the development of the research instrument and Sarah Zuckerman for her 
literature research and assistance with data analysis. The author recognizes and extends a special 
thank you to Shari Tishman, who guided the project from conception and reviewed this 
manuscript. The author is also grateful to everyone interviewed for generously sharing their 
insights, ideas and experiences. This work was supported by ISV. 
JWL 
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Received 13 November 2013 
Revised 7 February 2014 
25 March 2014 
Accepted 6 April 2014 
Journal of Workplace Learning 
Vol. 26 No. 5, 2014 
pp. 284-295 
© Emerald Group Publishing Limited 
1366-5626 
DOI 10.1108/JWL-11-2013-0097 
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There are few existing explorations of the role of art in the workplace. Some offer 
goals for art exhibitions without investigating the actual impact on employees (Mitchell 
and King, 1997; Shane, 1996; Tischler, 2006). Most investigate art in hospital settings 
(Italia et al., 2008; Rollins, 2011), a burgeoning field of study, as it relates to patient 
outcomes (Duncan, 2011; Monti et al., 2012; Nanda et al., 2012; 2011; Trevisani et al., 
2010), that is beginning to consider hospital worker outcomes. 
Italia et al. (2008) investigated the relationship between medical personnel burnout 
and art therapy. After measuring the level of burnout using a version of the Maslach 
Burnout Inventory, one of the two pilot groups of pediatric oncology doctors and nurses 
was given weekly art therapy over the course of four months. A comparison of the 
burnout levels before and after the intervention showed statistically significant 
decreases in burnout. The art therapy techniques involved drama, play and relaxation, 
but no visual art (Italia et al., 2008). 
Rollins (2011) examined the work of three artists creating non-traditional visual 
works and their potential to arouse curiosity and stimulate cognitive or perceptual 
change in viewers in hospital settings, including patients, families and staff. Rollins 
reported that staff felt the art reduced patient stress, staff were surprised and grateful to 
learn about their patients through the interactive art and families and patients 
articulated feeling understood and heard. She posited that the art stimulated curiosity, 
but the focus of the work was patient and family outcomes, with staff infrequently 
discussed (Rollins, 2011). 
Research outside of the hospital setting is limited. Betts (2006) conducted a 
preliminary exploration of the aesthetic space of boardrooms and its implications for 
organizational power dynamics, and Zimmermann (2013) offered quotations from a 
guest book in the lobby of the US Department of Education, which exhibits student 
artwork. Guest book comments showed that the work inspired viewers, who were not 
necessarily employees, to believe in the importance of art education and inspired pride in 
student creators (Zimmermann, 2013). 
Another study of art in the workplace involved a psychology experiment on college 
students that simulated an office environment (Kweon et al., 2008). The researchers used a 
laboratory room to simulate a windowless office environment with art posters using four 
conditions: abstract art, nature art, both abstract and nature art and no art. The study 
examined the relationship between the different art conditions and stress as well as state 
anger. Controlling for trait anger, the study found that the art conditions were significantly 
related to decreases in both stress and state anger, but only for males (Kweon et al., 2008). 
These studies have begun to show that the presence of art in a workplace may have 
a measureable impact on employees who interact with it, but there remains a dearth of 
research on art in workplace settings. Even fewer studies provide a qualitative analysis 
of employee reactions to art in the workplace, although Rollins (2011, p. 91) indicated 
“qualitative studies are needed”. The research presented here attempts to begin filling 
this gap by presenting a qualitative, exploratory study of employee and board member 
reactions to a non-profit organization’s art collection exhibited in private and public 
areas of the organization’s headquarters. 
This exploratory study examines the following questions in the context of an 
organization with a regular art exhibition program: What impact do organization 
affiliates (employees and board members) believe the art in their workplace has on their 
experience at work? What features of the art do affiliates believe are salient in their 
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experience of workplace art? The paper concludes by exploring the implications of the 
answers to these questions for research and practice. 
Research methods 
Organization and participants 
The study was conducted in 2012-2013 at Independent Schools Victoria (ISV), a 
non-profit organization that provides a variety of support resources to non-government 
schools in the state of Victoria, Australia. Despite its name, ISV is not a school and does 
not manage the administration of any schools; the organization rather provides services 
for independent schools across Victoria. It has approximately 75 employees engaged in 
a range of activities including administration, program implementation, policy research 
and advocacy and professional development. Some employees work with school 
administrators or teachers, but ISV employees do not teach or directly interact with 
students in the course of their regular duties. 
Since 2005, ISV has collected and displayed student artwork, which is exhibited both 
at the organization’s headquarters and, at times, in other locations around Melbourne. 
The exhibited artwork rotates to allow new pieces to be displayed regularly. Artworks 
include pieces from students in independent schools across the state of Victoria in all 
grade levels: kindergarten through year 12, the final year of high school. A variety of 
visual art media are represented: painting, drawing, ceramics and sculpture, 
printmaking, photography and electronic media. Administrators noticed that 
employees naturally gather in conversation around the displays of art in their 
workplace, and ISV commissioned the university to create a series of arts-focused 
professional development activities to capitalize on this tendency. 
To recruit participants, an email was sent to all ISV employees informing them of the 
project. The email explained that university researchers were interested in conducting 
interviews to gather background information about the affiliates, the art collection and 
the relationship between the two. Interviews were conducted with all employees in the 
organization who consented to participate. In addition, the director invited four board 
members who she felt would have time for an interview on site. 
Sixteen employees and three board members opted to participate in the research. 
Three of the 19 participants were male; the other 16 were female. Ages ranged from 40 
to 69 years, with affiliates almost equally split between 40-49 (42 per cent) and 50-59 (53 
per cent) years of age. Only one affiliate was60 years of age. Participants had between 
2 and 16 years of service with ISV (mean  6 years). 
Although the interviews were conducted to gather information to help shape future 
professional development activities, the data were so unexpectedly rich that the 
researchers decided to explore the information affiliates had volunteered about the 
impact of the art in their workplace. 
Data collection 
Interested affiliates engaged in semi-structured interviews about their relationship to 
the student art collection and exhibition program. Because the impetus of the project 
was the observation of conversations, participants were specifically asked, “Have you 
discussed the collection or works in it with your colleagues? (If yes) What have you 
talked about?” Other questions included “What, if anything, do you feel the collection 
has contributed to the organization?” and “How would you describe the student art 
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collection to someone who wasn’t familiar with schools or ISV?” In addition to such 
general questions, participants were also asked four separate versions of one question, 
“Do you feel your ideas about (art/students/your colleagues/ISV) have changed because 
of interactions you’ve had with the collection? (If yes) How so?”, to determine whether 
affiliates felt that interactions with the collection changed their perception of art, school 
students, colleagues or the organization. Other interview questions related to potential 
professional development opportunities related to the collection, which was the original 
impetus for the interviews but is not the focus of this study. 
With one exception, participants were interviewed individually, and their responses 
were audio-recorded and collected in field notes. Audio-recorded responses were 
transcribed verbatim. Two employees were unable to schedule separate interviews and 
thus suggested a joint interview. 
Data analysis 
Interview transcripts and field notes were analyzed using thematic analysis. Using this 
method, the investigators identified recurring themes that appeared in the text. In 
addition, conversation was included as an a priori thematic code based on previous 
observations. The data were organized in the qualitative software program TAMS 
Analyzer (Weinstein, 2012) and manually coded using thematic analysis. TAMS 
Analyzer was chosen because the research team had experience with varied qualitative 
software programs, and one team member had not used a software program to organize 
qualitative data previously. The team deemed TAMS Analyzer to be the most intuitive 
and user-friendly program of those available with which team members could all 
efficiently become familiar, and all programs (ATLAS.ti, NVivo and TAMS Analyzer) 
had similar functional capabilities. In addition, TAMS Analyzer was the only program 
of the three that, at the time, could run natively on the university’s Macintosh computers. 
Two researchers independently reviewed the notes and transcripts and developed a 
list of thematic codes. We then compared our list of themes and developed a coding 
guide with definitions and examples for each identified theme. Each researcher then 
used the coding guide to independently analyze the complete set of data. Based on a 
discussion of the second round of analysis, the coding guide was further refined, and the 
data were independently analyzed for a third and final time. The final inter-rater 
reliability was 0.96 (Cohen’s kappa), and discrepancies were discussed and resolved. 
Results 
The results of this study indicate that employees and board members feel there are five 
main ways in which interactions with the student art in their workplace impacts them: 
the art promotes social interactions, generally enhances the workplace environment, 
elicits emotional responses, facilitates personal connection-making and fosters learning. 
They believe that the salient features of the collection for them are its connection to the 
organization’s mission and its diversity, quality, creativity and changing nature. The 
following sections discuss each of these areas in detail. 
Impacts on employees and board members 
Conversation and social interaction. The main research question centered on the impact 
of the art in the work environment, as described by the participants. The topic most 
discussed by participants (both in terms of number of participants and frequency of 
discussion) was social interaction stimulated by the presence of the art in the workplace. 
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This frequency is not surprising considering that it was the only theme that was 
included in the interview questions. Only one employee felt that he/she did not really 
discuss the art with anyone else; all other employees and board members talked about 
instances in which they spoke with others about the art, in a variety of circumstances. 
Most of the social interactions around the artwork involved discussions between 
colleagues. One employee felt “the collection help[s] us make contact, provides a space 
for conversation that did not exist before”, and another felt it was an opportunity to learn 
about coworkers, saying “people offer insights about the works of art and also 
themselves”. Many people mentioned talking about the art together during meetings 
when they were in a space that had pieces on exhibit. There seemed to be a feeling that 
the art was a conversation starter that offered everyone something to contribute: 
“Everyone can talk about the art; informal responses from colleagues can bring 
everyone together”. At the same time, these discussions were usually described as being 
spontaneous, conversations that happened on the spur of the moment. 
In addition to talking with colleagues about the art, some participants indicated they also 
talked to visitors and guests to the organization about the pieces. One participant noted that: 
[
] the artwork in the meeting rooms gives a focus for conversation when you don’t know 
someone really well, and people from schools use it as well when they don’t know you as 
[
] a talking point. 
Overall, affiliates seemed to feel that the art in their environment stimulated 
spontaneous conversation between colleagues as well as guests, providing a shared 
topic of conversation that was seen as being able to facilitate discussion between new 
acquaintances and to provide new insights into coworkers. 
Enhancement of the workplace environment. The impact of the art on participants’ 
feelings about their general work environment was the second most common impact found, 
with only two participants not discussing this theme. Participants had surprisingly strong 
views about the contribution of the artwork to their conception of the workplace 
environment, making comments such as “I don’t think the place would be half the place 
without it”, “it’s the one aspect of the organization I really love” and “I think it’s really one of 
the most fantastic features in our office.Tobe honest I think it makes the office”. Participants 
indicated that the presence of the art in the environment affected their feelings about the 
organization and working there. One employee noted “it gives me a good feeling about the 
organization”, and another said it makes “this a really nice work place”. 
Beyond these general comments, employees felt that it aesthetically enhanced the 
environment. As one participant commented, “it’s colorful. It’s better than having drab 
boring walls”. Others indicated it provided a “sense of beauty” at the office and “brings 
color and creativity into our work space”. In general, we were surprised at the strong 
positive comments participants spontaneously made about the student art exhibition 
program at their workplace. Many felt it was a very important aspect of the 
organization, and the aesthetic contribution was often cited as a reason for the art’s 
importance in the environment. 
Emotional response. Another topic that came up frequently in responses was the 
emotions that the artworks elicited in ISV’s affiliates. Participants described feeling a 
range of positive emotions while viewing or contemplating the art: joy, wonder and 
inspiration. One employee mentioned being “inspired and amazed by the student 
collection”, another felt “viewing the collection can have a nourishing effect for the spirit 
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or soul” and a third said “it holds a magical quality”. Some reported positive feelings in 
general, and others indicated their feelings were directed toward the organization. Many 
noted that their feelings of amazement were a result of the quality of the work done by 
students, which often surprised viewers. 
Personal connection-making. In addition to eliciting emotional responses, 
participants reported that the student art on the walls also facilitated personal 
connection-making. Affiliates indicated that viewing the art reminded them of personal 
experiences and loved ones, and they showed an awareness of the individual 
perspectives their colleagues brought to conversations about the works. As one 
employee noted, “people can interpret based on their own experience and 
understanding”. Some respondents discussed how viewing the art at work stimulated 
memories of past trips to museums, while others indicated that the art reminded them of 
students, schools or family members. One employee felt that the art provided a 
“reminder of relationships with students from the past when [she] held position as a 
boarding house mother”, and another felt the art “related back to experiences of having 
a child doing studio art”. 
In addition to reminding affiliates of past experiences, a few individuals reported 
interesting instances of new or renewed connections.Aboard member noted that after a 
period of separation, “at a recent opening, [was] reconnected with a family friend who 
had a daughter exhibiting”. An employee mentioned that the art inspired her to make a 
connection to studio art practice, and she began doing digital drawing. 
Learning opportunities. The final way affiliates identified the art in their workplace 
as impacting them was through opportunities for learning. Interview questions 
prompted affiliates to discuss whether they felt the exhibited student art changed their 
perception of art, students, colleagues or the organization. Discussions about colleagues 
have been included in the social interaction section above, and few people reported a 
change in their feeling about ISV, although positive feelings toward the organization 
were noted and can be found in the workplace environment section above. Affiliates did, 
however, discuss many instances of learning about art and about students, as well as 
other cognitive impacts. 
To discover whether affiliates felt that interacting with the artwork impacted their 
thoughts about art, we specifically asked if viewing the collection had changed their 
perception of art. All respondents except one indicated that the art collection had 
changed their ideas in some way. Many indicated that they had a “deeper appreciation” 
or “deeper understanding” of the process and materials used in art-making in general as 
well as the current art practices in schools. Respondents said they “became aware of 
different art forms” and discussed technical aspects of the work with one another. 
Respondents also discussed learning about the role of the artists, realizing that “art is 
very individual” and “it just reminds you that we all come from a different perspective”. 
Nearly all participants discussed learning about art technique or practice in some way, 
and a wide variety of aspects were cited across the participant pool. 
Participants were also asked during the interview if they felt that interactions with 
the art in their workplace had affected their views about students. All but two 
respondents said it had. Many participants indicated that the work illustrated the 
capabilities of students of different ages, and most noted that they were amazed at the 
quality of work school students could create. In addition to learning about the capabilities of 
the students, employees noted learning about “the diverse range of student interests”, 
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“cultural contexts of students” and “the quality of the tuition that they’re getting”. 
Although the focus of responses was largely on the talent and quality of work students 
could produce, multiple employees commented that the exhibitions also illustrated the 
importance of the arts in allowing for personal expression and an alternate form of 
evaluating student work. 
In addition to learning about art and students, most respondents (74 per cent) 
discussed other cognitive impacts of the art on their walls without prompting. The most 
common way in which affiliates spoke about the exhibition cognitively was to say that 
it made them think. One employee noted that viewing the art can start an “inner 
dialogue” and another noted it stimulated “thought process”. Others said it pushed them 
“out of [their] comfort zone on an intellectual level” and was “often thought provoking”. 
In these examples, ISV affiliates are articulating metacognition about their intellectual 
response to the organization’s art exhibition. 
Beyond such general references to being pushed to think when viewing the art, 
respondents also indicated other cognitive activities including analyzing, evaluating 
and questioning. Some participants described how they analyzed meaning in the art, 
such as the employee who noted about one work, “the butterfly is a metaphor for life and 
student development, the struggle to break out of the cocoon and soar”. Other 
participants described making quality judgments, such as declaring “when you look at 
the similar artworks [
] you can see [
] that’s a good art teacher at that school”. Many 
affiliates used the term “wondering” when describing their interactions with the art, 
illustrating an interrogatory stance towards the works. Although we only asked 
participants about changed ideas related to art, students, colleagues or the organization, 
their discussion of general cognitive impacts shows a potentially broad effect of the 
work on employees and board members on an intellectual level. 
Salient features of the collection 
To begin exploring why the ISV organizational art collection and exhibition program 
may have the impacts identified above, we also examined the salient features of the 
collection for participants. Affiliates identified the art’s connection to the organization’s 
mission and its diversity, quality, creativity and changing nature as important aspects 
of the exhibition for them. 
Mission connection. All respondents except one identified the art exhibition’s 
connection to the mission of ISV in promoting educational outcomes as an important 
feature in their view. For some, the art served as an illustration of the organization’s 
purpose. One employee noted, “it shows a commitment by the organization that student 
achievement is valued and celebrated”, and another felt “it models what we are talking 
about to schools a lot”. 
In addition to reflecting the values of the organization, affiliates mentioned that the 
art connected them to their intended audience: schools and students. Employees 
articulated that “it provides a visible and tangible link to our schools and allows them to 
be present in our workplace” and “it reminds us of what we are here for: it’s supposed to 
be about the kids”. 
These identified connections to the organization’s mission and audience in turn 
seemed to make employees view the organization in a more positive light by making 
“the work environment [
] stimulating and reflecting learning”. As one respondent 
gushed, “it adds hugely to the atmosphere of the organization and the feeling of 
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connectedness with schools very much, so for me it’s a very tangible thing; it’s all really 
really great”. Clearly, the fact that the art exhibition is connected to the organization’s 
mission is an important factor influencing the way affiliates view both the exhibitions 
and the organization itself. 
Diversity. Interestingly, just as many affiliates talked about the diversity of the art 
collection as discussed its connection to the organization’s mission. Only one person 
did not mention variety as being one of the hallmarks of the collection. Everyone else 
discussed various ways in which the collection was diverse; they cited variety in 
student skill levels and ages, variety in schools showcased, variety in types of 
artwork, variety in techniques and variety of subjects. Most people mentioned this 
diversity multiple times; in fact, diversity and variety may have been the two most 
popular words used repeatedly to describe the collection. Although the emphasis on 
student and school diversity may, at least in part, relate to the idea of the art’s 
connection to the organization’s educational mission, the range and frequency with 
which this theme was discussed seem to demonstrate importance beyond the 
relationship with ISV’s mission. 
Quality. Another important feature of the collection for most (84 per cent) of the ISV 
affiliates interviewed was the quality of the work. In some ways, this idea connected to 
affiliates’ learning about students, as much of the discussion of quality was centered on 
surprise at the quality of the art students produced. One employee went so far as to say, 
after visiting an art museum, “I didn’t think any of them [the works on view at the 
museum] are any better than what we have on display”. Although some employees who 
used to work with students were “already aware of the [
] talents of students”, many 
affiliates said they were “amazed” or “blown away” at the level of skill in the student art 
around them. One board member felt so strongly about the work that he said, “people 
need to see this collection; it is important for parents to realize the talents of their child”. 
The quality of the work, likely in combination with the fact that it generally surpassed 
viewer expectations, is another powerful feature affiliates identified as important in 
their experience of the art in their workplace. 
Creativity. Creativity was another feature repeatedly discussed by most (68 per cent) 
employees and board members. Much of the discussion of creativity was general, citing 
the “creativity and uniqueness of the works”, although a few employees specifically 
mentioned finding students’ use of materials or techniques in the works creative. For 
those who mentioned creativity, the reaction to this element was positive; affiliates said 
it was “great to see the creative experiences [
] being included in our work space” and 
that the “creativity and cross age collection [was] stimulating”. 
Change. Just over half (63 per cent) of affiliates indicated that the changing nature of 
the collection was a salient feature for them. Many of these noted that they talked with 
one another about changes in the art on exhibit; one mentioned that coworkers “note the 
changes as works come and go back to their student creators”, and another said that 
“new works are usually the main catalyst” for discussion. There seemed to be an 
excitement and sense of anticipation around the fact that the works rotate; one employee 
shared, “I like that they change. You never know what’s going to be there”. A colleague 
indicated that this turnover meant “there is always something fresh and new to look at”. 
Not only do the ISV affiliates seem to have an awareness of the fact that the art pieces 
change over time, but they seem to look forward to it and use it as a source of 
conversation. 
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Discussion and conclusion 
The main goal of this study was to explore the relationships between an organization’s 
art collection and its employees and board members, through their own words. In 
answer to the research question, What impact do organization affiliates believe the art in 
their workplace has on their experience at work?, we found that respondents stated the 
art collection fostered discussions and socialization between colleagues as well as 
guests, stirred emotional responses, allowed for personal connection-making, generally 
enhanced their work environment, fostered learning opportunities and promoted 
cognitive engagement. The results also showed that the art’s diversity, quality, 
creativity, changing nature and connection to the organization’s mission were the 
features of the exhibited art that affiliates believed were salient in their experience of it. 
In general, our findings are consistent with the few existing studies that examine the 
role of art in the workplace (Italia et al., 2008; Kweon et al., 2008; Rollins, 2011), which 
found that the presence of art can have a variety of positive impacts on employees who 
view the art. Further studies are needed to examine the full range of types of 
organizations with art collections and the many possible impacts art may have on 
individuals in the workplace. 
Implications 
Although the study is exploratory, our findings suggest a number of possible 
implications for practice as well as some avenues for future research. The most basic 
implication of our results is that exhibiting art in a workplace environment can have 
positive benefits for affiliates who view the art. In particular, corporate art exhibitions 
have been created to stimulate creativity (Tischler, 2006), provide art education, build 
relationships among employees (Shane, 1996) or clients (Mitchell and King, 1997) and 
create a pleasant work environment (Mitchell and King, 1997). The present results show 
that these goals may be attainable. The study also supports the anecdotal findings of 
Zimmermann (2013) that exhibited student work can reaffirm the importance of arts 
education for viewers. Exhibiting art may be a relatively simple way to generally 
enhance the work environment for individuals present in the space and to directly foster 
mission-related learning as well as interpersonal learning. 
Beyond simply illustrating the benefits of displaying art, the results point to specific 
outcomes that are valued by employees and board members. The ability to foster 
conversationsamongcolleagues as well as between employees and clients or guests could be 
purposefully guided by structuring opportunities for employees to discuss art together, for 
example by placing open-ended question prompts on labels. The study also found that 
viewers learned about art and about the artists, so offering information about the techniques 
and materials used tomakethe art or providing information about the artist/smaybe helpful 
in promoting this kind of learning. Affiliates were also found to naturally make personal 
connections with the art, and this could be supported through structured ways for 
employees to personally connect with the art, for example by offering a response book for 
written comments to provide different perspectives on a piece. 
In addition to supporting the benefits of viewing art at work, the results suggest that 
there may be certain features of an art collection that promote positive interactions. The 
combination of the particular kind of artwork exhibited, in this case student artwork, 
and affiliates’ focus on the art’s connection to ISV’s educational mission suggests that it 
may be beneficial to align the nature of the art collection with the mission of the 
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organization. For example, a scientific laboratory might exhibit botanical or anatomical 
art, and a real-estate firm might exhibit architectural drawings or photographs. Further, 
collecting a diverse range of art and regularly rotating the collection on display would be 
recommended based on our findings that diversity and the changing nature of the work 
were important to participants. 
The findings also suggest that further research is warranted into the impact of art in 
the workplace. The results of this exploration illustrated positive impacts of viewing 
student art for employees and board members of an educational organization. Further 
research is necessary to examine the impact of other types of artwork in similar 
organizations and student artwork in non-educational organizations to explore the 
influence of the type of artwork and type of workplace setting. Research into the possible 
influence of demographic characteristics of the viewers, such as age, art experience and 
length of service with the organization, would also be very useful so that art in the 
workplace can be more specifically targeted to particular groups of workers. In addition, 
more research is necessary to determine exactly how the salient features identified may 
contribute to the impacts found. Possible relationships between artwork features and 
impact could be explored using an experimental approach, as the current study only 
includes participant perceptions of salient features. 
Future research could also explore the concept of corporate art exhibitions as 
tangible illustrations of organizational identity, suggested by the finding that ISV 
affiliates made explicit links between the type of artwork shown and the organization’s 
mission. Schein’s (2004) organizational culture model would be a useful tool to guide 
such future exploration, as it structures the relationships between tangible artifacts (in 
this case, artwork), organizational values and beliefs and underlying assumptions. 
Research limitations 
Although the results suggest generative avenues for future research and practice, the 
study has several limitations. First, the employee participants were self-selected, and it 
is logical to think that employees with strong positive or negative views of the art 
collection would be more likely to volunteer to participate. Although we did not find any 
affiliates who were negative about the collection, we did find unexpectedly strong 
positive responses, which may be partly related to the self-selection process. In future 
studies, a random sampling of the employees would be desirable, if possible. 
The research design provided some a priori categories respondents were guided to 
discuss. Although this is not necessarily problematic in itself, it presents us with two types 
of findings: results based on themes in the interview questions and results based on themes 
that were discussed without prompting. These are discussed together above but do reflect 
different data collection procedures. Such findings, however, are not necessarily to be 
avoided in future work; it was interesting and important to find both unexpected themes and 
to pursue topics related to previously observed phenomena in the organization. 
Relatedly, the questions used in the interviews were designed to gather general 
information regarding the employees and their relationship to the collection to inform 
potential professional development activities. This study resulted from the 
unexpectedly rich responses, which naturally answered questions regarding the impact 
and salient features of the collection. Although this offered a unique opportunity to 
explore participants’ mostly unprompted views on these research questions, more 
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tailored interview questions specifically designed to address these issues would also be 
useful in future research. 
The qualitative nature of the data also prevented us from closely examining the 
possible associations between participant factors (such as affiliate age, length of service 
with ISV and whether participants were male or female) and the impacts and salient 
features they identified. Although no associations were observed in this study, there 
may be relevant differences in employee reactions to art in the workplace that vary 
based on measurable characteristics. Quantitative data would be needed to investigate 
those relationships to determine if there are statistically significant associations. 
Finally, this study examined one type of artwork within one particular organization, 
which may not be representative of many workplace art collections. Studies examining 
the role of art across multiple organizations and that investigate the role of the type of 
work setting and the type of art collection are needed to provide a more complete picture 
of this aspect of the workplace environment. 
Conclusion 
The findings of this exploratory study show the possible benefits of exhibiting art in the 
workplace. Employees and board members of an Australian non-profit organization 
identified numerous impacts of viewing art at work: stimulating conversation, eliciting 
emotional responses, offering opportunities to make personal connections, affording 
learning opportunities and generally enhancing their perception of the workplace 
environment. Further, the results show what features of the art affiliates felt were most 
important: its changing nature, connection to the organization’s mission, creativity, 
diversity and quality. Adding artworks with the discussed features or enhancing 
existing collections in the workplace may be a relatively easy way of encouraging a 
variety of benefits for employees. Further research is needed, however, to explore the 
generalizability and mechanisms behind interactions with this particular aspect of the 
work environment, including the possible influences of viewer demographics, 
workplace type and artwork type. 
References 
Betts, J. (2006), “Framing power: the case of the boardroom”, Consumption, Markets  Culture, 
Vol. 9 No. 2, pp. 157-167. 
Duncan, J. (2011), “The effect of colour and design in labour and delivery: a scientific approach”, 
Optics  Laser Technology, Vol. 43 No. 2, pp. 420-424. 
Hua, Y., Loftness, V., Heerwagen, J.H. and Powell, K.M. (2011), “Relationship between workplace 
spatial settings and occupant-perceived support for collaboration”, Environment and 
Behavior, Vol. 43 No. 6, pp. 807-826. 
International Art Alliance (2005), International Directory of Corporate Art Collections, 
International Art Alliance, Largo, FL. 
Italia, S., Favara-Scacco, C., Di Cataldo, A. and Russo, G. (2008), “Evaluation and art therapy 
treatment of the burnout syndrome in oncology units”, Psycho-Oncology, Vol. 17 No. 7, 
pp. 676-680. 
Kaplan, R. (1995), “The role of nature in the context of the workplace”, Landscape and Urban 
Planning, Vol. 26, pp. 193-201. 
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Kottasz, R., Bennett, R., Savani, S. and Ali-Choudhury, R. (2008), “The role of corporate art in the 
management of corporate identity”, Corporate Communications: An International Journal, 
Vol. 13 No. 3, pp. 235-254. 
Kweon, B., Ulrich, R.S., Walker, V.D. and Tassinary, L.G. (2008), “Anger and stress: the role of 
landscape posters in an office setting”, Environment  Behavior, Vol. 40 No. 3, pp. 355-381. 
Millward, L.J., Haslam, S.A. and Postmes, T. (2007), “Putting employees in their place: the impact 
of hot desking on organizational and team identification”, Organization Science, Vol. 18 
No. 4, pp. 547-559. 
Mitchell, A. and King, N. (1997), “Art for art’s sake? Management consultancies’ art collections”, 
Management Consultancy, pp. 24-28. 
Monti, F., Agostini, F., Dellabartola, S., Neri, E., Bozicevic, L. and Pocecco, M. (2012), “Pictorial 
intervention in a pediatric hospital environment: effects on parental affective perception of 
the unit”, Journal of Environmental Psychology, Vol. 32 No. 3, pp. 216-224. 
Nanda, U., Eisen, S., Zadeh, R.S. and Owen, D. (2011), “Effect of visual art on patient anxiety and 
agitation in a mental health facility and implications for the business case”, Journal of 
Psychiatric  Mental Health Nursing, Vol. 18 No. 5, pp. 386-393. 
Nanda, U., Chanaud, C., Nelson, M., Zhu, X., Bajema, R. and Jansen, B.H. (2012), “Impact of visual 
art on patient behavior in the emergency department waiting room”, Journal of Emergency 
Medicine, Vol. 43 No. 1, pp. 172-181. 
Rollins, J.A. (2011), “Arousing curiosity: when hospital art transcends”, Health Environments 
Research  Design Journal (HERD), Vol. 4 No. 3, pp. 72-94. 
Schein, E.H. (2004), Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA. 
Shane, C. (1996), “The investment on the wall,” Financial Executive, Vol. 12 No. 1, pp. 52-53. 
Tischler, L. (2006), “Real time, all the time”, Fast Company, No. 108, pp. 84-89. 
Trevisani, F., Casadio, R., Romagnoli, F., Zamagni, M.P., Francesconi, C., Tromellini, A., 
Di Micoli, A., Frigerio, M. and Bernardi, M. (2010), “Art in the hospital: its impact on the 
feelings and emotional state of patients admitted to an internal medicine unit”, Journal of 
Alternative  Complementary Medicine, Vol. 16 No. 8, pp. 853-859. 
Weinstein, M. (2012), “TAMS Analyzer: a qualitative research tool (4.41b3ah)”, [Computer 
software], available at: http://tamsys.sourceforge.net/ (accessed 21 December 2012). 
Zimmermann, J. (2013), “Driven by your mission and in honor of your customer”, The Public 
Manager, pp. 36-39. 
About the author 
Christina Smiraglia is an Instructor in Education and doctoral candidate at the Harvard Graduate 
School of Education and a Research Assistant at Project Zero. She completed her Master of 
Education in Learning and Teaching at Harvard University and her Master of Arts in Museum 
Studies at The George Washington University. Her research focuses on the qualities and effects of 
user experiences with art and physical objects in informal learning settings and is informed by her 
experience as a museum educator and art teacher. 
To purchase reprints of this article please e-mail: reprints@emeraldinsight.com 
Or visit our web site for further details: www.emeraldinsight.com/reprints 
Artworks at 
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Artworks at work: the impacts of workplace art

  • 1. The current issue and full text archive of this journal is available at www.emeraldinsight.com/1366-5626.htm Artworks at work: the impacts of workplace art Christina Smiraglia Graduate School of Education, Harvard University, Cambridge, Massachusetts, USA Abstract Purpose – This paper aims to explore the impact that employees and board members of an organization believe the art in their workplace has on their experience at work and identify the exhibition’s features salient to their experience of the art. Design/methodology/approach – Semi-structured interviews were conducted with 19 affiliates of an Australian organization with an institutional art collection. The interview data were transcribed and analyzed using thematic analysis by two researchers, with a final inter-rater reliability of 0.96. Findings – The results showed that respondents believe there are five main ways they are impacted by the art in their workplace: the art promotes social interactions, elicits emotional responses, facilitates personal connection-making, generally enhances the workplace environment and fosters learning. Participants indicated the salient features of the collection are its changing nature, creativity, diversity, quality and connection to the organization’s mission. Practical implications – The findings suggest that there may be a number of positive impacts on employees and other affiliates when art is present in the workplace, including interpersonal learning and mission-related content learning. The findings suggest that art connected to the organization’s mission, rotating exhibitions and diverse collections are valued by workplace viewers. Originality/value – The study highlights the importance of the aesthetic environment in the workplace and is one of the first to examine artworks in the work setting. Keywords Professional development, Workplace environment, Informal learning, Art exhibition, Art collection, Workplace relationships, Aesthetic environment, Corporate art Paper type Research paper Introduction The impact of various aspects of the workplace environment on worker learning and engagement has been studied previously, including the effect of spatial settings (Hua et al., 2011; Kaplan, 1995; Millward et al., 2007). One feature of workplace physical environments that has rarely been studied, however, is corporate art exhibitions. Thousands of organizations (International Art Alliance, 2005) in a wide variety of sectors display artworks on their walls (Kottasz et al., 2008), but these are rarely the focus of research. There are a number of people who have assisted with this study, and the author extends warm thanks to all of them: Michelle Green for her strong support of this project, Karin Morrison for her original vision and inspiration throughout, Anne Smith for her implementation assistance and contributions to the development of the research instrument and Sarah Zuckerman for her literature research and assistance with data analysis. The author recognizes and extends a special thank you to Shari Tishman, who guided the project from conception and reviewed this manuscript. The author is also grateful to everyone interviewed for generously sharing their insights, ideas and experiences. This work was supported by ISV. JWL 26,5 284 Received 13 November 2013 Revised 7 February 2014 25 March 2014 Accepted 6 April 2014 Journal of Workplace Learning Vol. 26 No. 5, 2014 pp. 284-295 © Emerald Group Publishing Limited 1366-5626 DOI 10.1108/JWL-11-2013-0097 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 2. There are few existing explorations of the role of art in the workplace. Some offer goals for art exhibitions without investigating the actual impact on employees (Mitchell and King, 1997; Shane, 1996; Tischler, 2006). Most investigate art in hospital settings (Italia et al., 2008; Rollins, 2011), a burgeoning field of study, as it relates to patient outcomes (Duncan, 2011; Monti et al., 2012; Nanda et al., 2012; 2011; Trevisani et al., 2010), that is beginning to consider hospital worker outcomes. Italia et al. (2008) investigated the relationship between medical personnel burnout and art therapy. After measuring the level of burnout using a version of the Maslach Burnout Inventory, one of the two pilot groups of pediatric oncology doctors and nurses was given weekly art therapy over the course of four months. A comparison of the burnout levels before and after the intervention showed statistically significant decreases in burnout. The art therapy techniques involved drama, play and relaxation, but no visual art (Italia et al., 2008). Rollins (2011) examined the work of three artists creating non-traditional visual works and their potential to arouse curiosity and stimulate cognitive or perceptual change in viewers in hospital settings, including patients, families and staff. Rollins reported that staff felt the art reduced patient stress, staff were surprised and grateful to learn about their patients through the interactive art and families and patients articulated feeling understood and heard. She posited that the art stimulated curiosity, but the focus of the work was patient and family outcomes, with staff infrequently discussed (Rollins, 2011). Research outside of the hospital setting is limited. Betts (2006) conducted a preliminary exploration of the aesthetic space of boardrooms and its implications for organizational power dynamics, and Zimmermann (2013) offered quotations from a guest book in the lobby of the US Department of Education, which exhibits student artwork. Guest book comments showed that the work inspired viewers, who were not necessarily employees, to believe in the importance of art education and inspired pride in student creators (Zimmermann, 2013). Another study of art in the workplace involved a psychology experiment on college students that simulated an office environment (Kweon et al., 2008). The researchers used a laboratory room to simulate a windowless office environment with art posters using four conditions: abstract art, nature art, both abstract and nature art and no art. The study examined the relationship between the different art conditions and stress as well as state anger. Controlling for trait anger, the study found that the art conditions were significantly related to decreases in both stress and state anger, but only for males (Kweon et al., 2008). These studies have begun to show that the presence of art in a workplace may have a measureable impact on employees who interact with it, but there remains a dearth of research on art in workplace settings. Even fewer studies provide a qualitative analysis of employee reactions to art in the workplace, although Rollins (2011, p. 91) indicated “qualitative studies are needed”. The research presented here attempts to begin filling this gap by presenting a qualitative, exploratory study of employee and board member reactions to a non-profit organization’s art collection exhibited in private and public areas of the organization’s headquarters. This exploratory study examines the following questions in the context of an organization with a regular art exhibition program: What impact do organization affiliates (employees and board members) believe the art in their workplace has on their experience at work? What features of the art do affiliates believe are salient in their Artworks at work 285 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 3. experience of workplace art? The paper concludes by exploring the implications of the answers to these questions for research and practice. Research methods Organization and participants The study was conducted in 2012-2013 at Independent Schools Victoria (ISV), a non-profit organization that provides a variety of support resources to non-government schools in the state of Victoria, Australia. Despite its name, ISV is not a school and does not manage the administration of any schools; the organization rather provides services for independent schools across Victoria. It has approximately 75 employees engaged in a range of activities including administration, program implementation, policy research and advocacy and professional development. Some employees work with school administrators or teachers, but ISV employees do not teach or directly interact with students in the course of their regular duties. Since 2005, ISV has collected and displayed student artwork, which is exhibited both at the organization’s headquarters and, at times, in other locations around Melbourne. The exhibited artwork rotates to allow new pieces to be displayed regularly. Artworks include pieces from students in independent schools across the state of Victoria in all grade levels: kindergarten through year 12, the final year of high school. A variety of visual art media are represented: painting, drawing, ceramics and sculpture, printmaking, photography and electronic media. Administrators noticed that employees naturally gather in conversation around the displays of art in their workplace, and ISV commissioned the university to create a series of arts-focused professional development activities to capitalize on this tendency. To recruit participants, an email was sent to all ISV employees informing them of the project. The email explained that university researchers were interested in conducting interviews to gather background information about the affiliates, the art collection and the relationship between the two. Interviews were conducted with all employees in the organization who consented to participate. In addition, the director invited four board members who she felt would have time for an interview on site. Sixteen employees and three board members opted to participate in the research. Three of the 19 participants were male; the other 16 were female. Ages ranged from 40 to 69 years, with affiliates almost equally split between 40-49 (42 per cent) and 50-59 (53 per cent) years of age. Only one affiliate was60 years of age. Participants had between 2 and 16 years of service with ISV (mean 6 years). Although the interviews were conducted to gather information to help shape future professional development activities, the data were so unexpectedly rich that the researchers decided to explore the information affiliates had volunteered about the impact of the art in their workplace. Data collection Interested affiliates engaged in semi-structured interviews about their relationship to the student art collection and exhibition program. Because the impetus of the project was the observation of conversations, participants were specifically asked, “Have you discussed the collection or works in it with your colleagues? (If yes) What have you talked about?” Other questions included “What, if anything, do you feel the collection has contributed to the organization?” and “How would you describe the student art JWL 26,5 286 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 4. collection to someone who wasn’t familiar with schools or ISV?” In addition to such general questions, participants were also asked four separate versions of one question, “Do you feel your ideas about (art/students/your colleagues/ISV) have changed because of interactions you’ve had with the collection? (If yes) How so?”, to determine whether affiliates felt that interactions with the collection changed their perception of art, school students, colleagues or the organization. Other interview questions related to potential professional development opportunities related to the collection, which was the original impetus for the interviews but is not the focus of this study. With one exception, participants were interviewed individually, and their responses were audio-recorded and collected in field notes. Audio-recorded responses were transcribed verbatim. Two employees were unable to schedule separate interviews and thus suggested a joint interview. Data analysis Interview transcripts and field notes were analyzed using thematic analysis. Using this method, the investigators identified recurring themes that appeared in the text. In addition, conversation was included as an a priori thematic code based on previous observations. The data were organized in the qualitative software program TAMS Analyzer (Weinstein, 2012) and manually coded using thematic analysis. TAMS Analyzer was chosen because the research team had experience with varied qualitative software programs, and one team member had not used a software program to organize qualitative data previously. The team deemed TAMS Analyzer to be the most intuitive and user-friendly program of those available with which team members could all efficiently become familiar, and all programs (ATLAS.ti, NVivo and TAMS Analyzer) had similar functional capabilities. In addition, TAMS Analyzer was the only program of the three that, at the time, could run natively on the university’s Macintosh computers. Two researchers independently reviewed the notes and transcripts and developed a list of thematic codes. We then compared our list of themes and developed a coding guide with definitions and examples for each identified theme. Each researcher then used the coding guide to independently analyze the complete set of data. Based on a discussion of the second round of analysis, the coding guide was further refined, and the data were independently analyzed for a third and final time. The final inter-rater reliability was 0.96 (Cohen’s kappa), and discrepancies were discussed and resolved. Results The results of this study indicate that employees and board members feel there are five main ways in which interactions with the student art in their workplace impacts them: the art promotes social interactions, generally enhances the workplace environment, elicits emotional responses, facilitates personal connection-making and fosters learning. They believe that the salient features of the collection for them are its connection to the organization’s mission and its diversity, quality, creativity and changing nature. The following sections discuss each of these areas in detail. Impacts on employees and board members Conversation and social interaction. The main research question centered on the impact of the art in the work environment, as described by the participants. The topic most discussed by participants (both in terms of number of participants and frequency of discussion) was social interaction stimulated by the presence of the art in the workplace. Artworks at work 287 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 5. This frequency is not surprising considering that it was the only theme that was included in the interview questions. Only one employee felt that he/she did not really discuss the art with anyone else; all other employees and board members talked about instances in which they spoke with others about the art, in a variety of circumstances. Most of the social interactions around the artwork involved discussions between colleagues. One employee felt “the collection help[s] us make contact, provides a space for conversation that did not exist before”, and another felt it was an opportunity to learn about coworkers, saying “people offer insights about the works of art and also themselves”. Many people mentioned talking about the art together during meetings when they were in a space that had pieces on exhibit. There seemed to be a feeling that the art was a conversation starter that offered everyone something to contribute: “Everyone can talk about the art; informal responses from colleagues can bring everyone together”. At the same time, these discussions were usually described as being spontaneous, conversations that happened on the spur of the moment. In addition to talking with colleagues about the art, some participants indicated they also talked to visitors and guests to the organization about the pieces. One participant noted that: [
] the artwork in the meeting rooms gives a focus for conversation when you don’t know someone really well, and people from schools use it as well when they don’t know you as [
] a talking point. Overall, affiliates seemed to feel that the art in their environment stimulated spontaneous conversation between colleagues as well as guests, providing a shared topic of conversation that was seen as being able to facilitate discussion between new acquaintances and to provide new insights into coworkers. Enhancement of the workplace environment. The impact of the art on participants’ feelings about their general work environment was the second most common impact found, with only two participants not discussing this theme. Participants had surprisingly strong views about the contribution of the artwork to their conception of the workplace environment, making comments such as “I don’t think the place would be half the place without it”, “it’s the one aspect of the organization I really love” and “I think it’s really one of the most fantastic features in our office.Tobe honest I think it makes the office”. Participants indicated that the presence of the art in the environment affected their feelings about the organization and working there. One employee noted “it gives me a good feeling about the organization”, and another said it makes “this a really nice work place”. Beyond these general comments, employees felt that it aesthetically enhanced the environment. As one participant commented, “it’s colorful. It’s better than having drab boring walls”. Others indicated it provided a “sense of beauty” at the office and “brings color and creativity into our work space”. In general, we were surprised at the strong positive comments participants spontaneously made about the student art exhibition program at their workplace. Many felt it was a very important aspect of the organization, and the aesthetic contribution was often cited as a reason for the art’s importance in the environment. Emotional response. Another topic that came up frequently in responses was the emotions that the artworks elicited in ISV’s affiliates. Participants described feeling a range of positive emotions while viewing or contemplating the art: joy, wonder and inspiration. One employee mentioned being “inspired and amazed by the student collection”, another felt “viewing the collection can have a nourishing effect for the spirit JWL 26,5 288 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 6. or soul” and a third said “it holds a magical quality”. Some reported positive feelings in general, and others indicated their feelings were directed toward the organization. Many noted that their feelings of amazement were a result of the quality of the work done by students, which often surprised viewers. Personal connection-making. In addition to eliciting emotional responses, participants reported that the student art on the walls also facilitated personal connection-making. Affiliates indicated that viewing the art reminded them of personal experiences and loved ones, and they showed an awareness of the individual perspectives their colleagues brought to conversations about the works. As one employee noted, “people can interpret based on their own experience and understanding”. Some respondents discussed how viewing the art at work stimulated memories of past trips to museums, while others indicated that the art reminded them of students, schools or family members. One employee felt that the art provided a “reminder of relationships with students from the past when [she] held position as a boarding house mother”, and another felt the art “related back to experiences of having a child doing studio art”. In addition to reminding affiliates of past experiences, a few individuals reported interesting instances of new or renewed connections.Aboard member noted that after a period of separation, “at a recent opening, [was] reconnected with a family friend who had a daughter exhibiting”. An employee mentioned that the art inspired her to make a connection to studio art practice, and she began doing digital drawing. Learning opportunities. The final way affiliates identified the art in their workplace as impacting them was through opportunities for learning. Interview questions prompted affiliates to discuss whether they felt the exhibited student art changed their perception of art, students, colleagues or the organization. Discussions about colleagues have been included in the social interaction section above, and few people reported a change in their feeling about ISV, although positive feelings toward the organization were noted and can be found in the workplace environment section above. Affiliates did, however, discuss many instances of learning about art and about students, as well as other cognitive impacts. To discover whether affiliates felt that interacting with the artwork impacted their thoughts about art, we specifically asked if viewing the collection had changed their perception of art. All respondents except one indicated that the art collection had changed their ideas in some way. Many indicated that they had a “deeper appreciation” or “deeper understanding” of the process and materials used in art-making in general as well as the current art practices in schools. Respondents said they “became aware of different art forms” and discussed technical aspects of the work with one another. Respondents also discussed learning about the role of the artists, realizing that “art is very individual” and “it just reminds you that we all come from a different perspective”. Nearly all participants discussed learning about art technique or practice in some way, and a wide variety of aspects were cited across the participant pool. Participants were also asked during the interview if they felt that interactions with the art in their workplace had affected their views about students. All but two respondents said it had. Many participants indicated that the work illustrated the capabilities of students of different ages, and most noted that they were amazed at the quality of work school students could create. In addition to learning about the capabilities of the students, employees noted learning about “the diverse range of student interests”, Artworks at work 289 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 7. “cultural contexts of students” and “the quality of the tuition that they’re getting”. Although the focus of responses was largely on the talent and quality of work students could produce, multiple employees commented that the exhibitions also illustrated the importance of the arts in allowing for personal expression and an alternate form of evaluating student work. In addition to learning about art and students, most respondents (74 per cent) discussed other cognitive impacts of the art on their walls without prompting. The most common way in which affiliates spoke about the exhibition cognitively was to say that it made them think. One employee noted that viewing the art can start an “inner dialogue” and another noted it stimulated “thought process”. Others said it pushed them “out of [their] comfort zone on an intellectual level” and was “often thought provoking”. In these examples, ISV affiliates are articulating metacognition about their intellectual response to the organization’s art exhibition. Beyond such general references to being pushed to think when viewing the art, respondents also indicated other cognitive activities including analyzing, evaluating and questioning. Some participants described how they analyzed meaning in the art, such as the employee who noted about one work, “the butterfly is a metaphor for life and student development, the struggle to break out of the cocoon and soar”. Other participants described making quality judgments, such as declaring “when you look at the similar artworks [
] you can see [
] that’s a good art teacher at that school”. Many affiliates used the term “wondering” when describing their interactions with the art, illustrating an interrogatory stance towards the works. Although we only asked participants about changed ideas related to art, students, colleagues or the organization, their discussion of general cognitive impacts shows a potentially broad effect of the work on employees and board members on an intellectual level. Salient features of the collection To begin exploring why the ISV organizational art collection and exhibition program may have the impacts identified above, we also examined the salient features of the collection for participants. Affiliates identified the art’s connection to the organization’s mission and its diversity, quality, creativity and changing nature as important aspects of the exhibition for them. Mission connection. All respondents except one identified the art exhibition’s connection to the mission of ISV in promoting educational outcomes as an important feature in their view. For some, the art served as an illustration of the organization’s purpose. One employee noted, “it shows a commitment by the organization that student achievement is valued and celebrated”, and another felt “it models what we are talking about to schools a lot”. In addition to reflecting the values of the organization, affiliates mentioned that the art connected them to their intended audience: schools and students. Employees articulated that “it provides a visible and tangible link to our schools and allows them to be present in our workplace” and “it reminds us of what we are here for: it’s supposed to be about the kids”. These identified connections to the organization’s mission and audience in turn seemed to make employees view the organization in a more positive light by making “the work environment [
] stimulating and reflecting learning”. As one respondent gushed, “it adds hugely to the atmosphere of the organization and the feeling of JWL 26,5 290 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 8. connectedness with schools very much, so for me it’s a very tangible thing; it’s all really really great”. Clearly, the fact that the art exhibition is connected to the organization’s mission is an important factor influencing the way affiliates view both the exhibitions and the organization itself. Diversity. Interestingly, just as many affiliates talked about the diversity of the art collection as discussed its connection to the organization’s mission. Only one person did not mention variety as being one of the hallmarks of the collection. Everyone else discussed various ways in which the collection was diverse; they cited variety in student skill levels and ages, variety in schools showcased, variety in types of artwork, variety in techniques and variety of subjects. Most people mentioned this diversity multiple times; in fact, diversity and variety may have been the two most popular words used repeatedly to describe the collection. Although the emphasis on student and school diversity may, at least in part, relate to the idea of the art’s connection to the organization’s educational mission, the range and frequency with which this theme was discussed seem to demonstrate importance beyond the relationship with ISV’s mission. Quality. Another important feature of the collection for most (84 per cent) of the ISV affiliates interviewed was the quality of the work. In some ways, this idea connected to affiliates’ learning about students, as much of the discussion of quality was centered on surprise at the quality of the art students produced. One employee went so far as to say, after visiting an art museum, “I didn’t think any of them [the works on view at the museum] are any better than what we have on display”. Although some employees who used to work with students were “already aware of the [
] talents of students”, many affiliates said they were “amazed” or “blown away” at the level of skill in the student art around them. One board member felt so strongly about the work that he said, “people need to see this collection; it is important for parents to realize the talents of their child”. The quality of the work, likely in combination with the fact that it generally surpassed viewer expectations, is another powerful feature affiliates identified as important in their experience of the art in their workplace. Creativity. Creativity was another feature repeatedly discussed by most (68 per cent) employees and board members. Much of the discussion of creativity was general, citing the “creativity and uniqueness of the works”, although a few employees specifically mentioned finding students’ use of materials or techniques in the works creative. For those who mentioned creativity, the reaction to this element was positive; affiliates said it was “great to see the creative experiences [
] being included in our work space” and that the “creativity and cross age collection [was] stimulating”. Change. Just over half (63 per cent) of affiliates indicated that the changing nature of the collection was a salient feature for them. Many of these noted that they talked with one another about changes in the art on exhibit; one mentioned that coworkers “note the changes as works come and go back to their student creators”, and another said that “new works are usually the main catalyst” for discussion. There seemed to be an excitement and sense of anticipation around the fact that the works rotate; one employee shared, “I like that they change. You never know what’s going to be there”. A colleague indicated that this turnover meant “there is always something fresh and new to look at”. Not only do the ISV affiliates seem to have an awareness of the fact that the art pieces change over time, but they seem to look forward to it and use it as a source of conversation. Artworks at work 291 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 9. Discussion and conclusion The main goal of this study was to explore the relationships between an organization’s art collection and its employees and board members, through their own words. In answer to the research question, What impact do organization affiliates believe the art in their workplace has on their experience at work?, we found that respondents stated the art collection fostered discussions and socialization between colleagues as well as guests, stirred emotional responses, allowed for personal connection-making, generally enhanced their work environment, fostered learning opportunities and promoted cognitive engagement. The results also showed that the art’s diversity, quality, creativity, changing nature and connection to the organization’s mission were the features of the exhibited art that affiliates believed were salient in their experience of it. In general, our findings are consistent with the few existing studies that examine the role of art in the workplace (Italia et al., 2008; Kweon et al., 2008; Rollins, 2011), which found that the presence of art can have a variety of positive impacts on employees who view the art. Further studies are needed to examine the full range of types of organizations with art collections and the many possible impacts art may have on individuals in the workplace. Implications Although the study is exploratory, our findings suggest a number of possible implications for practice as well as some avenues for future research. The most basic implication of our results is that exhibiting art in a workplace environment can have positive benefits for affiliates who view the art. In particular, corporate art exhibitions have been created to stimulate creativity (Tischler, 2006), provide art education, build relationships among employees (Shane, 1996) or clients (Mitchell and King, 1997) and create a pleasant work environment (Mitchell and King, 1997). The present results show that these goals may be attainable. The study also supports the anecdotal findings of Zimmermann (2013) that exhibited student work can reaffirm the importance of arts education for viewers. Exhibiting art may be a relatively simple way to generally enhance the work environment for individuals present in the space and to directly foster mission-related learning as well as interpersonal learning. Beyond simply illustrating the benefits of displaying art, the results point to specific outcomes that are valued by employees and board members. The ability to foster conversationsamongcolleagues as well as between employees and clients or guests could be purposefully guided by structuring opportunities for employees to discuss art together, for example by placing open-ended question prompts on labels. The study also found that viewers learned about art and about the artists, so offering information about the techniques and materials used tomakethe art or providing information about the artist/smaybe helpful in promoting this kind of learning. Affiliates were also found to naturally make personal connections with the art, and this could be supported through structured ways for employees to personally connect with the art, for example by offering a response book for written comments to provide different perspectives on a piece. In addition to supporting the benefits of viewing art at work, the results suggest that there may be certain features of an art collection that promote positive interactions. The combination of the particular kind of artwork exhibited, in this case student artwork, and affiliates’ focus on the art’s connection to ISV’s educational mission suggests that it may be beneficial to align the nature of the art collection with the mission of the JWL 26,5 292 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 10. organization. For example, a scientific laboratory might exhibit botanical or anatomical art, and a real-estate firm might exhibit architectural drawings or photographs. Further, collecting a diverse range of art and regularly rotating the collection on display would be recommended based on our findings that diversity and the changing nature of the work were important to participants. The findings also suggest that further research is warranted into the impact of art in the workplace. The results of this exploration illustrated positive impacts of viewing student art for employees and board members of an educational organization. Further research is necessary to examine the impact of other types of artwork in similar organizations and student artwork in non-educational organizations to explore the influence of the type of artwork and type of workplace setting. Research into the possible influence of demographic characteristics of the viewers, such as age, art experience and length of service with the organization, would also be very useful so that art in the workplace can be more specifically targeted to particular groups of workers. In addition, more research is necessary to determine exactly how the salient features identified may contribute to the impacts found. Possible relationships between artwork features and impact could be explored using an experimental approach, as the current study only includes participant perceptions of salient features. Future research could also explore the concept of corporate art exhibitions as tangible illustrations of organizational identity, suggested by the finding that ISV affiliates made explicit links between the type of artwork shown and the organization’s mission. Schein’s (2004) organizational culture model would be a useful tool to guide such future exploration, as it structures the relationships between tangible artifacts (in this case, artwork), organizational values and beliefs and underlying assumptions. Research limitations Although the results suggest generative avenues for future research and practice, the study has several limitations. First, the employee participants were self-selected, and it is logical to think that employees with strong positive or negative views of the art collection would be more likely to volunteer to participate. Although we did not find any affiliates who were negative about the collection, we did find unexpectedly strong positive responses, which may be partly related to the self-selection process. In future studies, a random sampling of the employees would be desirable, if possible. The research design provided some a priori categories respondents were guided to discuss. Although this is not necessarily problematic in itself, it presents us with two types of findings: results based on themes in the interview questions and results based on themes that were discussed without prompting. These are discussed together above but do reflect different data collection procedures. Such findings, however, are not necessarily to be avoided in future work; it was interesting and important to find both unexpected themes and to pursue topics related to previously observed phenomena in the organization. Relatedly, the questions used in the interviews were designed to gather general information regarding the employees and their relationship to the collection to inform potential professional development activities. This study resulted from the unexpectedly rich responses, which naturally answered questions regarding the impact and salient features of the collection. Although this offered a unique opportunity to explore participants’ mostly unprompted views on these research questions, more Artworks at work 293 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 11. tailored interview questions specifically designed to address these issues would also be useful in future research. The qualitative nature of the data also prevented us from closely examining the possible associations between participant factors (such as affiliate age, length of service with ISV and whether participants were male or female) and the impacts and salient features they identified. Although no associations were observed in this study, there may be relevant differences in employee reactions to art in the workplace that vary based on measurable characteristics. Quantitative data would be needed to investigate those relationships to determine if there are statistically significant associations. Finally, this study examined one type of artwork within one particular organization, which may not be representative of many workplace art collections. Studies examining the role of art across multiple organizations and that investigate the role of the type of work setting and the type of art collection are needed to provide a more complete picture of this aspect of the workplace environment. Conclusion The findings of this exploratory study show the possible benefits of exhibiting art in the workplace. Employees and board members of an Australian non-profit organization identified numerous impacts of viewing art at work: stimulating conversation, eliciting emotional responses, offering opportunities to make personal connections, affording learning opportunities and generally enhancing their perception of the workplace environment. Further, the results show what features of the art affiliates felt were most important: its changing nature, connection to the organization’s mission, creativity, diversity and quality. Adding artworks with the discussed features or enhancing existing collections in the workplace may be a relatively easy way of encouraging a variety of benefits for employees. Further research is needed, however, to explore the generalizability and mechanisms behind interactions with this particular aspect of the work environment, including the possible influences of viewer demographics, workplace type and artwork type. References Betts, J. (2006), “Framing power: the case of the boardroom”, Consumption, Markets Culture, Vol. 9 No. 2, pp. 157-167. Duncan, J. (2011), “The effect of colour and design in labour and delivery: a scientific approach”, Optics Laser Technology, Vol. 43 No. 2, pp. 420-424. Hua, Y., Loftness, V., Heerwagen, J.H. and Powell, K.M. (2011), “Relationship between workplace spatial settings and occupant-perceived support for collaboration”, Environment and Behavior, Vol. 43 No. 6, pp. 807-826. International Art Alliance (2005), International Directory of Corporate Art Collections, International Art Alliance, Largo, FL. Italia, S., Favara-Scacco, C., Di Cataldo, A. and Russo, G. (2008), “Evaluation and art therapy treatment of the burnout syndrome in oncology units”, Psycho-Oncology, Vol. 17 No. 7, pp. 676-680. Kaplan, R. (1995), “The role of nature in the context of the workplace”, Landscape and Urban Planning, Vol. 26, pp. 193-201. JWL 26,5 294 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)
  • 12. Kottasz, R., Bennett, R., Savani, S. and Ali-Choudhury, R. (2008), “The role of corporate art in the management of corporate identity”, Corporate Communications: An International Journal, Vol. 13 No. 3, pp. 235-254. Kweon, B., Ulrich, R.S., Walker, V.D. and Tassinary, L.G. (2008), “Anger and stress: the role of landscape posters in an office setting”, Environment Behavior, Vol. 40 No. 3, pp. 355-381. Millward, L.J., Haslam, S.A. and Postmes, T. (2007), “Putting employees in their place: the impact of hot desking on organizational and team identification”, Organization Science, Vol. 18 No. 4, pp. 547-559. Mitchell, A. and King, N. (1997), “Art for art’s sake? Management consultancies’ art collections”, Management Consultancy, pp. 24-28. Monti, F., Agostini, F., Dellabartola, S., Neri, E., Bozicevic, L. and Pocecco, M. (2012), “Pictorial intervention in a pediatric hospital environment: effects on parental affective perception of the unit”, Journal of Environmental Psychology, Vol. 32 No. 3, pp. 216-224. Nanda, U., Eisen, S., Zadeh, R.S. and Owen, D. (2011), “Effect of visual art on patient anxiety and agitation in a mental health facility and implications for the business case”, Journal of Psychiatric Mental Health Nursing, Vol. 18 No. 5, pp. 386-393. Nanda, U., Chanaud, C., Nelson, M., Zhu, X., Bajema, R. and Jansen, B.H. (2012), “Impact of visual art on patient behavior in the emergency department waiting room”, Journal of Emergency Medicine, Vol. 43 No. 1, pp. 172-181. Rollins, J.A. (2011), “Arousing curiosity: when hospital art transcends”, Health Environments Research Design Journal (HERD), Vol. 4 No. 3, pp. 72-94. Schein, E.H. (2004), Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA. Shane, C. (1996), “The investment on the wall,” Financial Executive, Vol. 12 No. 1, pp. 52-53. Tischler, L. (2006), “Real time, all the time”, Fast Company, No. 108, pp. 84-89. Trevisani, F., Casadio, R., Romagnoli, F., Zamagni, M.P., Francesconi, C., Tromellini, A., Di Micoli, A., Frigerio, M. and Bernardi, M. (2010), “Art in the hospital: its impact on the feelings and emotional state of patients admitted to an internal medicine unit”, Journal of Alternative Complementary Medicine, Vol. 16 No. 8, pp. 853-859. Weinstein, M. (2012), “TAMS Analyzer: a qualitative research tool (4.41b3ah)”, [Computer software], available at: http://tamsys.sourceforge.net/ (accessed 21 December 2012). Zimmermann, J. (2013), “Driven by your mission and in honor of your customer”, The Public Manager, pp. 36-39. About the author Christina Smiraglia is an Instructor in Education and doctoral candidate at the Harvard Graduate School of Education and a Research Assistant at Project Zero. She completed her Master of Education in Learning and Teaching at Harvard University and her Master of Arts in Museum Studies at The George Washington University. Her research focuses on the qualities and effects of user experiences with art and physical objects in informal learning settings and is informed by her experience as a museum educator and art teacher. To purchase reprints of this article please e-mail: reprints@emeraldinsight.com Or visit our web site for further details: www.emeraldinsight.com/reprints Artworks at work 295 Downloaded by Universiti Teknologi MARA At 03:45 11 October 2014 (PT)