Arch RoamRight is a leading travel insurance provider that aims to educate consumers on travel insurance. The media kit provides information on Arch RoamRight's travel insurance policies and features, leadership team, customer service, online reviews, claims administration, case studies, how to purchase a policy, available data and research, content ideas for articles, logos and images, press releases, and main media contacts. The kit is intended to inform media professionals about Arch RoamRight's offerings and position as a top travel insurance provider.

1. a
Media Kit for
Arch RoamRight
Primary Media Contact:
Tim Dodge, VP Travel – Marketing
TDodge@Archinsurance.com
Venture Farther.
Travel Smarter.®

2. Contents
About Arch RoamRight Travel Insurance
About Travel Insurance
Travel Insurance Features
About Arch Insurance
Leadership Team
Highly Rated Customer Service
Online Reviews
Premium Claims Administration
Case Studies
How to Find a Policy
Data and Research
Content Ideas
Logos and Images
Press Releases
Contact Information
Venture Farther. Travel Smarter.
®

3. About Arch RoamRight
Travel Insurance
Since 2012, Arch RoamRight travel insurance has been striving to be more than just a
travel insurance provider.
As well as providing affordable, quality travel insurance coverage, Arch RoamRight
has been dedicated to superior customer service from purchase to claims
administration, a welcomed change in the insurance industry.
Utilizing technology solutions to make purchasing travel insurance easier for the
average traveler, as well as easier to sell for the travel professional, Arch
RoamRight has become a chosen brand to many travelers in the U.S.
These efforts have placed Arch RoamRight as one of the top-selling and
highest rated providers on travel insurance aggregator sites such as
SquareMouth. Customer reviews across the web – including on Google
Reviews and TrustPilot – have been left by thousands of customers who have
used Arch RoamRight travel insurance to Venture Further and Travel
Smarter.®
As a leading travel insurance provider in the United States, Arch RoamRight
aims to educate consumers on the need for travel insurance in the modern
world.
To set up an interview with Arch RoamRight, please contact
Tim Dodge at Tdodge@archinsurance.com.
We look forward to speaking with you and educating America about
travel insurance.
Our best,
The Arch RoamRight Team
Venture Farther. Travel Smarter.
®

4. What is travel insurance?
Travel insurance helps protect the payments you have into your trip as well as
provides medical coverage outside of your network.
How much does it cost?
The cost of insurance varies, depending on the type
of coverage needed, as well as age of travelers, cost
of the trip, any adventurous activities planned for the
trip and available upgrades.
About Travel Insurance
What does it cover?
While specific policies may vary, travel insurance generally covers:
• Money lost due to trip cancellations, interruptions, or delays
that are caused by a covered reason
• Emergency medical care and evacuations in the event of
unexpected illness or injury
• A 24/7 support team to call for help, to locate medical care,
arrange transportation and more
Venture Farther. Travel Smarter.
®

5. Who needs travel insurance?
Travel insurance helps protect all kinds of travelers and vacations,
including:
About Travel Insurance
• Family vacations
• Road trips
• Cruises
• Honeymoons
• Golf vacations
• Safaris
• SCUBA vacations
• Hunting and fishing trips
• Ski trips
• Business trips
• Mission trips
• Student trips
• Study abroad
• Ecotourism
• Volunteer opportunities
Venture Farther. Travel Smarter.
®

6. Travel Insurance Features
Below is a list of features of a typical travel insurance policy. Features, benefits,
terms and conditions vary by policy. Each policy should be reviewed in detail
prior to purchasing.
Trip-Related Benefits
• Cancelled trips
• Work-related cancelled trips
• Interrupted trips
• Missed connections
• Itinerary changes
• Delayed trips
• Cancel for any reason coverage
Emergency Medical Benefits
• Emergency accident and sickness medical expenses
• Emergency dental expenses
• Emergency medical evacuation
• Repatriation of remains
Additional Benefits
• Lost, stolen or damaged baggage and personal
effects
• Accidental death and dismemberment
• Rental car damage
• Adventure / hazardous sports coverage
• 24/7/365 emergency assistance
Venture Farther. Travel Smarter.
®

7. ACGL
Publicly Traded
Arch Capital Group, the parent company of Arch
Insurance Company (AIC), Arch Insurance Solutions
Inc. (AIS), and the owner of the Arch RoamRight brand,
is a publicly traded company on the NASDAQ.
A+ Financial Ratings
Arch Insurance Company, who is the underwriter
of travel insurance, holds A+ ratings with
Standard and Poor’s, A.M Best, Fitch, and the
Better Business Bureau.1
Vertically Integrated
Arch features a vertically integrated approach for
underwriting, customer service, claims, and
technology, allowing us to create compliant
products faster, coordinate claims and customer
service more efficiently, and provide top-quality
services.
About Arch Insurance
1 As of November 2018. Click here for the most current ratings.
Venture Farther. Travel Smarter.
®

8. High Customer Ratings
Arch’s direct to consumer brand, RoamRight,
features high customer ratings across the web
including 4.3 stars out of 5 on Google Reviews and
8.4 out of 10 on TrustPilot.1
Travel Industry Partners &
Experiences
Since 2002, Arch Insurance Company has been
an underwriter in the travel insurance space,
underwriting policies for some of the largest
providers in the United States.
About Arch Insurance
1 As of November 2018. For the most current ratings, visit Google
Reviews and TrustPilot.
Venture Farther. Travel Smarter.
®

9. Leadership Team
Linda Fallon
EVP, Travel
28 years’ experience
LinkedIn Profile
Brice King
VP, Travel
15 years’ experience
LinkedIn Profile
Greg Johnson
VP, Bus. Dev.
15 years’ experience
Cory Sobczyk
VP, Bus. Dev.
15 years’ experience
Dan Povondra
VP, Bus. Dev.
17 years’ experience
Sean Brady
VP, Travel
20 years’ experience
Tim Dodge
VP, Travel Marketing
20 years’ experience
Jeff Davidson
AVP, Travel
23 years’ experience
Susan Pizirusso
AVP, Travel & Accident
20 years’ experience
Jamie Steinbiser
AVP, Programs – Travel
10 years’ experience
Anshumali Dixit
AVP, Claims
16 years’ experience
Venture Farther. Travel Smarter.
®

10. Highly-Rated Service
Commitment to Excellence
Our service team strives for excellence in every interaction they have with
our travelers. From recommending a specific product to answering
questions about coverage and claims, they are happy to help at any time.
Efficient Customer Service
Our customer service team goal is to provide customer experiences
that consistently exceed industry standards.
Innovative Technology
Our technology allows travel advisers to easily implement
and manage a travel insurance program. Our clients enjoy
API integrations, online portals and e-commerce websites,
as well as a mobile app and online claims services for their
travelers.
Venture Farther. Travel Smarter.
®

11. Online Reviews
Here are a few of our favorite reviews left online by our customers.
Venture Farther. Travel Smarter.
®
RoamRight is the best. My mom had a stroke while we were traveling in
Australia and their response was quick, compassionate, and caring. The
claims were processed quickly. The cost of the insurance was very
affordable. Thank you.
-Sharon B., Trustpilot
July 2018
Great customer service and I felt well protected on my trip. I even followed
up with a personal email making sure I was OK after experiencing the
volcano in Bali! Definitely will use them again and refer them to everyone.
-Cerraeh L., Google
February 2018
I used RoamRight for a vacation to Italy and then I broke my leg and
I could not go. Insurance covered most of the cost of the trip I could
not use. I was glad I got the insurance!
-Joan W., Google
September 2018

12. Premium Claims
Administration
Dedicated Claims Administrators
Once filed, the claim is assigned to a dedicated claims
administrator who handles the claim from start to finish, ensuring
consistency and ease of contact for the claimant.
Transparent Claims Process
Arch believes transparency is the most important aspect
of a successful claims process. From start to finish,
claimants receive email updates at each step of the claim
process.
Multiple Ways to File
Travelers can submit claims using the method most convenient for
them: online, via email, via fax, or through the postal service.
Venture Farther. Travel Smarter.
®

13. Case Studies
Discover how Arch RoamRight helped people in these situations.
Venture Farther. Travel Smarter.
®
Hip Fracture in Remote Kenya
When a traveler’s fall while in Kenya left him with a fracture hip that
required surgery, Arch RoamRight made arrangements to get him the
care he needed.
See From the Archives: Hip Fracture in Remote Kenya
Diabetic Complications on an Antarctic Cruise
When a traveler started experiencing diabetic complications while
aboard a cruise ship off the coast of Antarctica, Arch RoamRight made
arrangements to transport him to an adequate medical facility.
See From the Archives: Complications on an Antarctic Cruise
Epic Bike Crash in Rural Peru
An unfortunate crash during a trip of a lifetime abruptly cut the
enjoyment short. Travel insurance provider Arch RoamRight was
there to ensure proper short term care, stabilization and
evacuation to the right facilities.
See From the Archives: Epic Bike Crash in Rural Peru

14. How to Find a Policy
Available policies
• Single trip plans
• Trip cancellation combined with travel medical coverage
• Travel medical-only plans
• Annual plans
• Rental Car-only plans
To find a travel insurance policy and review the details, create at
quote at www.roamright.com.
Venture Farther. Travel Smarter.
®

15. How to Find a Policy
After completing the form, you’ll be able to compare plans to pick the one most
appropriate for your trip.
Venture Farther. Travel Smarter.
®

16. Data and Research
Travel insurance touches on both individual travelers and travel providers. This
uniquely positions us to see into the travel industry in new ways. We can supply
you with data and research that can enhance the piece you’re working on. This
can include aggregated, non-personal information such as:
• Demographic information and changes
• Impact of catastrophic events
• Industry trends
• Connections to other the travel industry experts
Venture Farther. Travel Smarter.
®
For information, please email your request to:
marketing@roamright.com.

17. Content Ideas
Looking for ideas for your next article or segment? Here are some that may help,
along with links to content that can get you started.
Venture Farther. Travel Smarter.
®
Travel Insurance and Weather
Discover how insurance can help when weather events, like snow
storms in the winter and hurricanes in the summer, can affect travel
plans. See Does travel insurance cover hurricanes?
Handling Travel Mishaps
A travel series on What to do if... Examples include: What to do if your
luggage is delayed? What to do if you get robbed overseas? What to
do if you need to be hospitalized while traveling?
See What to do when the worst happens on a trip.
Travel Insurance for Your Specific Needs
How to choose a good travel insurance plan for your trip. This
may include how to find travel insurance companies, how to
purchase insurance from a third party and not directly from your
travel provider, how to compare travel insurance plans.
See How to compare travel insurance companies.

18. Logos and Images
For logos and images to use in press, please email your request to:
marketing@roamright.com.
Include the following information:
• Reason for request
• File type needed (image, logo, etc.)
• Resolution needed
We will respond to you within one business day.
Venture Farther. Travel Smarter.
®

19. Press Releases
Click here for the most current list of press releases.
Venture Farther. Travel Smarter.
®

20. Contact Information
Media Contacts:
Tim Dodge, VP Travel – Marketing
TDodge@Archinsurance.com
Tim Anderson, Marketing Communication Specialist
TiAnderson@Archinsurance.com
Victoria Zidwick, Marketing Communication Specialist
VZidwick@Archinsurance.com
Venture Farther. Travel Smarter.
®