Chang Chew Soon, Founder & CEO of Soft Space was part of the speaker panel at the 5th Asian Payment Card Forum which was held in Bangkok this year. The event which ran through the 23rd to the 24th of September hosted a variety of speakers from the Payment and Card industry such as Ben Soppitt of Visa, Jinjia Zhou of EMVCo, Raymond Yap of MasterCard Worldwide and many others.

1. Managing Fraud, Authentication Transactions
MPOS
Chang Chew Soon
Founder, Soft Space

2. Value Proposition
Our technology transforms any mobile device into a mobile point of sales (MPOS).
Enables anyone to accept payments, anywhere, anytime, securely
Then:
EDC Terminal
Now:
Mobile Point of
Sales

3. About Us
Soft Space is a mobile payments technology company, headquartered in Kuala
Lumpur, Malaysia.
Established in March 2012, with a head count of 4, Soft Space focuses on the
development of innovative solutions for the banking and payment industry.
As of today, Soft Space commands over 50% market share in South East Asia with
deployments in 14 banks, and a staff strength of 60.
Certifications

4. Recognition
Soft Space’s business strategy and centralised EMV solution has won several awards
both at national and regional level.
Soft Space is Asia’s first company to obtain full EMV certification on MPOS
Remains one of the very few companies in the world with centralized EMV processing
technology
Asia Pacific ICT Alliance Awards ASEAN ICT Awards
Best of Financial
Applications Winner 2013
Best of Start-up Companies
Winner 2013
Best Start Up
Winner 2013
Red Herring
Top 100 Asia
Winner

5. Recognition
Soft Space’s business strategy and centralised EMV solution has won several awards
both at national and regional level.
Visa Risk Management Leader Award 2013 Retail Banker International Asia Trailblazer
Best Acquiring Institution in
Southeast Asia, 2013
In recognition of
international-standard
electronic banking safety
and innovation of mobile
point of sale (mPOS)
Excellence in Mobile
Banking
In recognition of the
implementation of the
Plug n Pay mobile point
of sale (mPOS)
Kasikorn
Bank
Thailand
CIMB Bank
Malaysia

6. 1
2
3
10
4
1 2 3 4
5 6 7
5
6 7
14
14
Bank X
Taiwan
14
8
9
8 9
11
12
13
10
11 12 13
CIMB Bank
Malaysia
Hong Leong Bank
Malaysia
CIMB Niaga
Indonesia
Bank X
Malaysia
Bank X
Singapore
Bank X
Indonesia
Bank X
Indonesia
Kasikorn Bank
Thailand
Thanachart Bank
Thailand
VietinBank
Vietnam
Sacombank
Vietnam
Bank X
Philippines
Bank of New Zealand
Australia & New Zealand
Geographical Point of View

7. 1
2
3
10
4
1 2 3 4
5 6 7
5
6 7
14
14
Bank X
Taiwan
14
8
9
8 9
11
12
13
10
11 12 13
CIMB Bank
Malaysia
Hong Leong Bank
Malaysia
CIMB Niaga
Indonesia
Bank X
Malaysia
Bank X
Singapore
Bank X
Indonesia
Bank X
Indonesia
Kasikorn Bank
Thailand
Thanachart Bank
Thailand
VietinBank
Vietnam
Sacombank
Vietnam
Bank X
Philippines
Bank of New Zealand
Australia & New Zealand
Chip & Signature vs Chip & Pin
EMV & Domestic Chip & Pin
EMV Chip & Signature
Domestic Chip & Pin
EMV Chip & Signature
(Optional MSR fallback)

8. How to steal a pin?

9. Introducing FLIR One Thermal Imaging Casing
What is thermal
imaging?
Everything around you
either emits or reflects
heat energy
Thermal imaging makes
the invisible world of heat
energy visible to your
eyes
Detects infrared energy,
processes thermal image,
perform temperature
calculation, and is very
precise
USD 350

10. Pin code is
12345

12. MPOS & Its Associated Risks
 Security of the reader
 Hardware Encryption
 Mobile Phone Security
 Software Encryption
 Data Storage on the device
 Cross-border transactions
 Geo-fencing
 Transaction Monitoring
 Fraud Prevention vs Detection
 Authentication
 Physical vs Logical
 Online vs Offline
 Magnetic Strip vs Chip
 Cardholder Verification
 Signature vs Pin
1
2
3
10
4
5 6 7
14
14
8
9
11
12
13

13. Offline Pin vs Online Pin
 Visa & MasterCard mandates online authentication for MPOS transactions
 Under what circumstances do we allow offline?
 Performance vs risks
Pin Change
 ATM machines
 Issuer
Case Study: Malaysia’s recent mandate to full chip & pin for both
international & domestic schemes
 Costs of card reissuing
 Costs of POS terminal upgrades
 Costs of infrastructure & backend system upgrades