1. AprilSimpson
Summary of Qualifications
Customer Service Professional with 8 years of experience.
Computer Literary
Shipping and Receiving
Leadership
EMPLOYMENT HISTORY
LMV Cosma Liberty, Missouri
Machine Operator 2015 – 2016
Machine Operator of Robotic Cells in the manufacturing of automobile underbody and body
parts. Performed quality inspection to meet customer specifications.. Helped in implementing 5S
on new process.
Mast Technologies Independence, Missouri
Production Lead/Shipping and Receiving 2012- 2014
Production Lead, Shipping & Receiving Clerk, Quality Inspector, Packer in the manufacturing of
ammunition for Government and Commercial contracts. Had to deal directly with customers in
ensuring orders were met to satisfaction. I Worked with UPS and Fed Ex on the shipping of the
orders. I helped create visual process to streamline shipping process to decrease mistakes in
sending out commercial orders.
Kelley Services Lee Summit, Missouri
Quality Inspector, Customer Service 2007-2012
Worked as a quality Inspector for mfg. Customer Service rep for working with patients on taking
down medical insurance information and scheduling appointments.
Maritz Research Overland Park, KS
Customer Service 2009-2010
Customer Service quality assurance for Allied and Nationwide insurance to ensure that claims
were handled correctly.
EDUCATION
Grandview High School Grandview, Missouri
High School Diploma
Blue River Community College Independence, Missouri
Associates obtained
Northwest Missouri State Maryville, Missouri
Customer Service, Customer Focus, Continuous Improvement, Toyota Production System, Organizational
Agility, Time Management, Composure, Delegation, Team Building, Team Leader, Drive for results,
Technical Learning, Medical Terminology, Learning on the fly, action oriented, ethics and values,
2118 N. Dover St.
Independence, MO 64058
Mobile (816) 724-7934
Nycole89_08@yahoo.com